This document appears to be an exercise on quality management terms. It contains a fill-in-the-blank section with 10 blanks to be filled in with quality management terms. The exercise is intended for pairs to work on together to complete.
This document provides answers to exam questions for BAM 421 Operations Management Unit 3. It addresses topics like job enrichment, job design, outsourcing, supply chain management, inventory models, forecasting, and aggregate planning. Sample questions covered include defining job enrichment, calculating economic order quantity, differences between aggregate and master production scheduling, and aggregate planning strategies.
Muhammad Bilal is seeking a challenging position to utilize his skills and qualifications. He has a B.Sc in Chemistry from Bahauddin Zakariya University Multan and has attended several seminars and training programs. Bilal has over 10 years of experience as a Senior Shift Chemist at Northern Bottling Company, where his responsibilities include quality improvement, cost control, production scheduling, and safety oversight. He is proficient in MS Office applications and the Internet.
Anusmitha Varghese is seeking a position that utilizes her education and 15 years of experience in quality control systems for the automotive industry. She has worked as a receiving inspector, quality auditor, and quality lab technician. Her responsibilities included inspecting incoming materials, conducting audits, and performing laboratory tests to ensure products meet specifications. Varghese has a Bachelor's degree in Chemistry from Kerala University in India and an Advanced Quality Assurance diploma from Humber College in Canada. She also has training in statistical process control, mistake proofing, and other quality assurance topics.
Sudhakaran is seeking a position that allows him to utilize his technical skills and problem solving abilities. He has over 5 years of experience in quality assurance engineering roles. His responsibilities included quality inspection and testing, maintaining regulatory compliance, conducting internal audits, and resolving quality issues. He has knowledge of quality standards including ISO 9001, ISO 13485, and CE marking. Sudhakaran holds a Bachelor's degree in Mechanical Engineering and has completed additional training in pipe technology, welding, and non-destructive testing.
The document discusses the Capability Maturity Model Integration (CMMI), which is a process model framework developed by the Software Engineering Institute to help organizations improve their processes. It describes CMMI's objectives of producing quality products, creating value for stakeholders, enhancing customer satisfaction, and increasing market share. The document also outlines CMMI's five maturity levels - Initial, Repeatable, Defined, Managed, and Optimizing. Finally, it states that CMMI provides best practices and guidelines to help companies develop their own processes for product and process improvement.
Using test creating software in ongoing employee evaluation Test Generator
The document discusses how test generating software can be used for ongoing employee evaluation. It describes how skills gap analyses, performance reviews, and collecting reliable employee feedback can all be done using online test creation platforms. Test generators allow companies to perform quantitative skills assessments, administer standardized surveys, and gauge job satisfaction in a more objective manner compared to traditional evaluation methods.
Kate Hawker - Skills Testing 14 April 2015Kate Hawker
Kate Hawker completed several online skills tests through ProveItOz, receiving scores in typing, Excel, PowerPoint, spelling, and Word. For each test, the summary provides Kate's raw score, percentile ranking, and how her score compares to the global average. The document instructs Kate to contact her test administrator for help interpreting her scores.
- Mehul Gandhi is seeking a position that utilizes his expertise in quality management and Lean Six Sigma. He has a Master's degree in Quality and Productivity Management.
- He has 5 years of work experience implementing quality systems and process improvement projects at various companies. This includes experience with 5S, Kaizen, ISO audits, and statistical process control.
- Currently, he works at ACROS Pvt. Ltd. where he leads quality assurance activities, internal audits, and systems development projects including an ERP implementation.
This document provides answers to exam questions for BAM 421 Operations Management Unit 3. It addresses topics like job enrichment, job design, outsourcing, supply chain management, inventory models, forecasting, and aggregate planning. Sample questions covered include defining job enrichment, calculating economic order quantity, differences between aggregate and master production scheduling, and aggregate planning strategies.
Muhammad Bilal is seeking a challenging position to utilize his skills and qualifications. He has a B.Sc in Chemistry from Bahauddin Zakariya University Multan and has attended several seminars and training programs. Bilal has over 10 years of experience as a Senior Shift Chemist at Northern Bottling Company, where his responsibilities include quality improvement, cost control, production scheduling, and safety oversight. He is proficient in MS Office applications and the Internet.
Anusmitha Varghese is seeking a position that utilizes her education and 15 years of experience in quality control systems for the automotive industry. She has worked as a receiving inspector, quality auditor, and quality lab technician. Her responsibilities included inspecting incoming materials, conducting audits, and performing laboratory tests to ensure products meet specifications. Varghese has a Bachelor's degree in Chemistry from Kerala University in India and an Advanced Quality Assurance diploma from Humber College in Canada. She also has training in statistical process control, mistake proofing, and other quality assurance topics.
Sudhakaran is seeking a position that allows him to utilize his technical skills and problem solving abilities. He has over 5 years of experience in quality assurance engineering roles. His responsibilities included quality inspection and testing, maintaining regulatory compliance, conducting internal audits, and resolving quality issues. He has knowledge of quality standards including ISO 9001, ISO 13485, and CE marking. Sudhakaran holds a Bachelor's degree in Mechanical Engineering and has completed additional training in pipe technology, welding, and non-destructive testing.
The document discusses the Capability Maturity Model Integration (CMMI), which is a process model framework developed by the Software Engineering Institute to help organizations improve their processes. It describes CMMI's objectives of producing quality products, creating value for stakeholders, enhancing customer satisfaction, and increasing market share. The document also outlines CMMI's five maturity levels - Initial, Repeatable, Defined, Managed, and Optimizing. Finally, it states that CMMI provides best practices and guidelines to help companies develop their own processes for product and process improvement.
Using test creating software in ongoing employee evaluation Test Generator
The document discusses how test generating software can be used for ongoing employee evaluation. It describes how skills gap analyses, performance reviews, and collecting reliable employee feedback can all be done using online test creation platforms. Test generators allow companies to perform quantitative skills assessments, administer standardized surveys, and gauge job satisfaction in a more objective manner compared to traditional evaluation methods.
Kate Hawker - Skills Testing 14 April 2015Kate Hawker
Kate Hawker completed several online skills tests through ProveItOz, receiving scores in typing, Excel, PowerPoint, spelling, and Word. For each test, the summary provides Kate's raw score, percentile ranking, and how her score compares to the global average. The document instructs Kate to contact her test administrator for help interpreting her scores.
- Mehul Gandhi is seeking a position that utilizes his expertise in quality management and Lean Six Sigma. He has a Master's degree in Quality and Productivity Management.
- He has 5 years of work experience implementing quality systems and process improvement projects at various companies. This includes experience with 5S, Kaizen, ISO audits, and statistical process control.
- Currently, he works at ACROS Pvt. Ltd. where he leads quality assurance activities, internal audits, and systems development projects including an ERP implementation.
Vijaykumar K.Sutar is a manufacturing engineer with over 7 years of experience in industries including manufacturing and high-tech. He has contributed meaningfully to organizational goals by initiating improvements in productivity, quality and operations. Sutar is diligent and motivated to streamline processes and increase revenue. He has strong communication, problem-solving and leadership skills. Sutar holds a B.E. in Production from Walchand Institute of Technology and has certifications in Lean Six Sigma Yellow Belt and Process Planning and Scheduling.
Shubhranshu Shekhar is currently working as an Assistant Manager in the Quality Assurance department at Surin Automotive Pvt. Ltd. in Pune, India. He has over 3 years of experience in automotive processes including supplier management, PPAP, 7QC tools, TPM, MSA, SPC, and APQP. At Surin, his responsibilities include handling quality systems, customer complaints, audits, reducing costs, and training operators. He has a B.E. in Mechanical Engineering and skills in quality improvement projects, documentation, coordination, and motivating employees.
Elena-Nicole E. Johns has over 10 years of experience in human resources for the railroad industry. She currently manages a team that handles staffing and hiring processes. Previously she has held roles in staffing, public relations, and financial services. She has a Bachelor's degree in Public Relations and a minor in Business Administration.
Ravi Kumar is seeking an opportunity to enhance his skills and contribute to an organization. He has over 9 years of experience in testing air conditioners through balanced ambient calorimetry and enthalpy methods at Sierra Aircon Private Limited in Gurgaon. His responsibilities included installation, testing, and maintenance of equipment, implementing quality standards, training technicians, and resolving customer issues. Ravi holds a Bachelor's degree in Mechanical Engineering and has strong problem-solving, communication, and organizational abilities.
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
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(Prefer mailing. Call in emergency )
The document outlines the key phases in an Enterprise Resource Planning (ERP) implementation lifecycle. The phases include pre-evaluation and screening of ERP packages, evaluation and selection of a package, project planning, gap analysis between current and desired processes, reengineering business processes, configuration and testing of the ERP system, training of staff, going live with the new system, and post-implementation support. Successfully completing all phases is necessary for an organization to fully realize the benefits of an ERP system.
Lohith Kumar A S is seeking a position as a Quality Assurance Engineer with 7 years of experience in quality assurance. He currently works as an Assistant Engineer for Mann-Hummel Filter Pvt Ltd, where he is responsible for customer satisfaction, complaint analysis, production verification, and ensuring quality systems. Lohith has experience with measurement tools like CMM and profile projectors. He also has skills in root cause analysis, coordination between departments, and training employees in quality procedures.
Level 1 represents an initial state with no enterprise architecture (EA) and no IT investment management. Level 2 involves finding practical EA solutions through pilot projects. Level 3 focuses on deploying a formal EA improvement program and solutions across major parts of the enterprise. Level 4 establishes enterprise-wide standardization of EA processes and improvement activities. Level 5 represents continuous improvement of EA through incentive programs applied to the entire organization on a yearly basis.
Karthik K provides a professional profile summarizing his objective, experience, education, and skills. He has over 3.8 years of experience in quality control and currently works as a Quality Control Diploma Engineer at Schwing Stetter India Private Limited, where he is responsible for quality inspection, testing equipment, handling customer complaints, and implementing quality improvements. He holds a Diploma in Mechanical Engineering and is currently pursuing a BTech in Mechanical Engineering part-time. Karthik aims to take on challenging projects to further his career in quality assurance.
Pulak Kumar Chakraborty is a results-driven Lean consultant and trainer focused on achieving success and increased productivity through improvements in operations, quality, safety and administration. He has over 9 years of experience implementing Lean tools and methodologies like value stream mapping, Kanban, 5S, and shop floor management systems. Some of his accomplishments include generating $160,000 in revenue through consulting, cutting a company's operating budget by $300,000, and becoming the youngest stream lead and trainer at Daimler.
The document discusses seven basic quality tools used to improve quality in companies. It presents the tools and describes a three-step methodology for implementing quality tools that involves assessing current quality management processes, analyzing historical quality data, and applying the PDCA cycle to address prioritized problems. Quality tools can help decrease costs, improve productivity, and help companies stay in business by providing jobs. The methodology aims to maximize profits and objectives by increasing the effective use of quality tools.
This document contains definitions and concepts related to operations and supply chain management. It includes definitions for production process types in the product-process matrix, make-to-stock and make-to-order production environments, service guarantees, assembly lines, project structures, work packages, manufacturing layouts, capacity planning, project management, sustainability, customization, bottleneck resources, Just-in-Time manufacturing, and more. The document appears to be a study guide or review material for an exam on operations and supply chain management topics.
The document appears to be a Lean Manufacturing exam that tests knowledge of key Lean concepts and tools through multiple choice and short answer questions. It covers topics like value stream mapping, takt time, 5S, mistake proofing, 8D problem solving, statistical process control, total productive maintenance, Kanban systems, and waste elimination. The exam is designed to evaluate understanding of Lean principles and their application across various manufacturing processes and environments.
ImportantSummary discussion of chapter not article or sectio.docxbradburgess22840
Important
Summary discussion of chapter not article or section
Due date today 6/30/15 in 8 hours or earlier
No plagiarism in own words
Will run through a plagiarism checker
Will not accept if after due date
Please cite and reference
References and citation page must include a valid URL to take the reader to the electronic copy of each source.
If cannot complete with the given instructions do not reply
Please contact me if you have questions
Write as a discussion of this part of the chapter with another student
Please post I found the material interesting, or what do you think
I may ask to change some areas at later date
Please title first followed by discussion
100 to 200 word count each, can be longer if needed
Please write clearly simplify
I am in the U.S.
No charts or graphs
Needs to be like a discussion in class or post
Make the minimum 10 post for discussion
The Tools of Quality
When we introduce a particular method of doing a job, it is natural to consider whether the method is appropriate or not. The decision is usually based on past results and experience, or perhaps on conventional methods. Procedures will be most effective if a proper evaluation is made, and on-the-job data are essential for making a proper evaluation.
KAORU ISHIKAWA, Quality Tools Inventor 1
1Ishikawa, K., “Guide to Quality Control,” Asia Productivity Organization, Tokyo, Japan, 1985.
Quality improvement in manufacturing or services, to be effective, should address the needs of the system as a whole. In this book we have attempted to address quality management from an integrative perspective. This perspective has encompassed the many functional areas of business, including supply chain management, marketing, accounting, human resources, operations, engineering, and strategy. None of these fields of endeavor operate in a vacuum. They are all interrelated and interdependent.
Improving the System
To be successful, a business or organization must balance the needs of these different functional areas around a coherent business vision and strategy. The objective of the system is to satisfy the customer. Customer satisfaction means higher customer retention, which leads to improved profitability.
A quality system (Figure 10-1) uses the business model with a focus on the customer and includes the dynamics of continual improvement, change, planning, and renewal. Continual improvement is necessary for a company to learn to grow. Companies that are unable to adapt find themselves with stagnant cultures and labor forces. Many managers, on discovering that their organization has reached this point, believe they must resort to draconian measures such as layoffs and organizational reengineering to achieve change. If they had pursued continual improvement and learning in the first place, they might not have reached this juncture.
Figure 10-1 Quality System Model
This quality system is not just a series of variables and relationships. It is an interconnect.
- Over 8 years of experience in software testing and quality assurance with expertise in business analysis, software implementation, and client relationship management in finance, trading, manufacturing, and service industries.
- Proven leader able to coordinate cross-functional teams to complete assigned projects.
- Experienced business analyst with skills in requirements analysis, process documentation, and liaising between users and development teams.
Abinaya Kannan has over 5 years of experience in IT testing with expertise in performance and functional testing. She is proficient in tools like HP LoadRunner, JMeter, and Neoload. As a former member of the TCS Performance Testing Center of Excellence, she has experience designing and executing performance tests, analyzing results, and providing training. She is also experienced in functional testing using tools like HP ALM and has worked on insurance application testing projects.
This document contains 91 multiple choice questions about quality management. Some key topics covered include quality control, quality audits, cost of quality, quality planning, measurement, process control, quality audits, and total quality management. Quality management aims to ensure products and services meet customer needs and expectations by preventing defects and minimizing costs.
Presentation by sathish nataraj sundararajanPMI_IREP_TP
This document discusses process excellence for new age project management. It describes tools like Advanced Product Quality Planning (APQP), target cost matching, target cost approach curve, point of no return (PONR), ABC analysis, and characteristic management that can be used to enhance the planning, steering, and reporting of projects. These tools help structure project management by aiding in planning, tracking project timelines and costs against targets, prioritizing parts, and ensuring all requirements are met. Using such tools in a standardized way across a company brings transparency and helps complete projects on time and on budget.
This document is a resume for Toatra Charran outlining his professional experience and qualifications. It summarizes that he has over 20 years of experience in management roles within the wood products industry, including positions as Factory Manager, Senior Manager, and Production Manager for Barama Company Limited. It also lists his education credentials and skills including in customer service, team leadership, inventory control, and Microsoft Office.
Jeffrey Foxwell is an experienced operations and implementation specialist focused on software deployment with a proven record of engaging customers to facilitate successful partnerships throughout the lifecycle. He has over 10 years of experience in customer support roles for healthcare IT companies, owning support relationships, analyzing issues, and ensuring timely resolution. He is adept at moving between strategic and tactical roles to balance customer and organizational outcomes.
This document discusses continuous process improvement and problem solving methods. It begins by defining key terms like process, input, output, and the input-output process model. It then discusses Juran's trilogy of quality planning, quality control, and quality improvement. Various improvement strategies are discussed like repair, refinement, renovation, and reinvention. The document also covers different types of problems like compliance, unstructured, efficiency, process design, and product design. It explains the PDSA (Plan-Do-Study-Act) cycle and how it is used for continuous improvement. Finally, the seven phases of the problem solving method are outlined, beginning with identifying opportunities for improvement.
The document discusses preparing processes for automation by first refining processes to reduce inefficiencies like variation and waste. Processes should be simplified, standardized, stabilized and streamlined before automating. Different automation approaches like converting to digital, quick comparisons and decisions, combining and consolidating, and rapidly repeating tasks are described. Preparing processes for automation can yield benefits like increased reliability, reduced durations and waiting times, and greater predictability and standardization.
Vijaykumar K.Sutar is a manufacturing engineer with over 7 years of experience in industries including manufacturing and high-tech. He has contributed meaningfully to organizational goals by initiating improvements in productivity, quality and operations. Sutar is diligent and motivated to streamline processes and increase revenue. He has strong communication, problem-solving and leadership skills. Sutar holds a B.E. in Production from Walchand Institute of Technology and has certifications in Lean Six Sigma Yellow Belt and Process Planning and Scheduling.
Shubhranshu Shekhar is currently working as an Assistant Manager in the Quality Assurance department at Surin Automotive Pvt. Ltd. in Pune, India. He has over 3 years of experience in automotive processes including supplier management, PPAP, 7QC tools, TPM, MSA, SPC, and APQP. At Surin, his responsibilities include handling quality systems, customer complaints, audits, reducing costs, and training operators. He has a B.E. in Mechanical Engineering and skills in quality improvement projects, documentation, coordination, and motivating employees.
Elena-Nicole E. Johns has over 10 years of experience in human resources for the railroad industry. She currently manages a team that handles staffing and hiring processes. Previously she has held roles in staffing, public relations, and financial services. She has a Bachelor's degree in Public Relations and a minor in Business Administration.
Ravi Kumar is seeking an opportunity to enhance his skills and contribute to an organization. He has over 9 years of experience in testing air conditioners through balanced ambient calorimetry and enthalpy methods at Sierra Aircon Private Limited in Gurgaon. His responsibilities included installation, testing, and maintenance of equipment, implementing quality standards, training technicians, and resolving customer issues. Ravi holds a Bachelor's degree in Mechanical Engineering and has strong problem-solving, communication, and organizational abilities.
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
(Prefer mailing. Call in emergency )
The document outlines the key phases in an Enterprise Resource Planning (ERP) implementation lifecycle. The phases include pre-evaluation and screening of ERP packages, evaluation and selection of a package, project planning, gap analysis between current and desired processes, reengineering business processes, configuration and testing of the ERP system, training of staff, going live with the new system, and post-implementation support. Successfully completing all phases is necessary for an organization to fully realize the benefits of an ERP system.
Lohith Kumar A S is seeking a position as a Quality Assurance Engineer with 7 years of experience in quality assurance. He currently works as an Assistant Engineer for Mann-Hummel Filter Pvt Ltd, where he is responsible for customer satisfaction, complaint analysis, production verification, and ensuring quality systems. Lohith has experience with measurement tools like CMM and profile projectors. He also has skills in root cause analysis, coordination between departments, and training employees in quality procedures.
Level 1 represents an initial state with no enterprise architecture (EA) and no IT investment management. Level 2 involves finding practical EA solutions through pilot projects. Level 3 focuses on deploying a formal EA improvement program and solutions across major parts of the enterprise. Level 4 establishes enterprise-wide standardization of EA processes and improvement activities. Level 5 represents continuous improvement of EA through incentive programs applied to the entire organization on a yearly basis.
Karthik K provides a professional profile summarizing his objective, experience, education, and skills. He has over 3.8 years of experience in quality control and currently works as a Quality Control Diploma Engineer at Schwing Stetter India Private Limited, where he is responsible for quality inspection, testing equipment, handling customer complaints, and implementing quality improvements. He holds a Diploma in Mechanical Engineering and is currently pursuing a BTech in Mechanical Engineering part-time. Karthik aims to take on challenging projects to further his career in quality assurance.
Pulak Kumar Chakraborty is a results-driven Lean consultant and trainer focused on achieving success and increased productivity through improvements in operations, quality, safety and administration. He has over 9 years of experience implementing Lean tools and methodologies like value stream mapping, Kanban, 5S, and shop floor management systems. Some of his accomplishments include generating $160,000 in revenue through consulting, cutting a company's operating budget by $300,000, and becoming the youngest stream lead and trainer at Daimler.
The document discusses seven basic quality tools used to improve quality in companies. It presents the tools and describes a three-step methodology for implementing quality tools that involves assessing current quality management processes, analyzing historical quality data, and applying the PDCA cycle to address prioritized problems. Quality tools can help decrease costs, improve productivity, and help companies stay in business by providing jobs. The methodology aims to maximize profits and objectives by increasing the effective use of quality tools.
This document contains definitions and concepts related to operations and supply chain management. It includes definitions for production process types in the product-process matrix, make-to-stock and make-to-order production environments, service guarantees, assembly lines, project structures, work packages, manufacturing layouts, capacity planning, project management, sustainability, customization, bottleneck resources, Just-in-Time manufacturing, and more. The document appears to be a study guide or review material for an exam on operations and supply chain management topics.
The document appears to be a Lean Manufacturing exam that tests knowledge of key Lean concepts and tools through multiple choice and short answer questions. It covers topics like value stream mapping, takt time, 5S, mistake proofing, 8D problem solving, statistical process control, total productive maintenance, Kanban systems, and waste elimination. The exam is designed to evaluate understanding of Lean principles and their application across various manufacturing processes and environments.
ImportantSummary discussion of chapter not article or sectio.docxbradburgess22840
Important
Summary discussion of chapter not article or section
Due date today 6/30/15 in 8 hours or earlier
No plagiarism in own words
Will run through a plagiarism checker
Will not accept if after due date
Please cite and reference
References and citation page must include a valid URL to take the reader to the electronic copy of each source.
If cannot complete with the given instructions do not reply
Please contact me if you have questions
Write as a discussion of this part of the chapter with another student
Please post I found the material interesting, or what do you think
I may ask to change some areas at later date
Please title first followed by discussion
100 to 200 word count each, can be longer if needed
Please write clearly simplify
I am in the U.S.
No charts or graphs
Needs to be like a discussion in class or post
Make the minimum 10 post for discussion
The Tools of Quality
When we introduce a particular method of doing a job, it is natural to consider whether the method is appropriate or not. The decision is usually based on past results and experience, or perhaps on conventional methods. Procedures will be most effective if a proper evaluation is made, and on-the-job data are essential for making a proper evaluation.
KAORU ISHIKAWA, Quality Tools Inventor 1
1Ishikawa, K., “Guide to Quality Control,” Asia Productivity Organization, Tokyo, Japan, 1985.
Quality improvement in manufacturing or services, to be effective, should address the needs of the system as a whole. In this book we have attempted to address quality management from an integrative perspective. This perspective has encompassed the many functional areas of business, including supply chain management, marketing, accounting, human resources, operations, engineering, and strategy. None of these fields of endeavor operate in a vacuum. They are all interrelated and interdependent.
Improving the System
To be successful, a business or organization must balance the needs of these different functional areas around a coherent business vision and strategy. The objective of the system is to satisfy the customer. Customer satisfaction means higher customer retention, which leads to improved profitability.
A quality system (Figure 10-1) uses the business model with a focus on the customer and includes the dynamics of continual improvement, change, planning, and renewal. Continual improvement is necessary for a company to learn to grow. Companies that are unable to adapt find themselves with stagnant cultures and labor forces. Many managers, on discovering that their organization has reached this point, believe they must resort to draconian measures such as layoffs and organizational reengineering to achieve change. If they had pursued continual improvement and learning in the first place, they might not have reached this juncture.
Figure 10-1 Quality System Model
This quality system is not just a series of variables and relationships. It is an interconnect.
- Over 8 years of experience in software testing and quality assurance with expertise in business analysis, software implementation, and client relationship management in finance, trading, manufacturing, and service industries.
- Proven leader able to coordinate cross-functional teams to complete assigned projects.
- Experienced business analyst with skills in requirements analysis, process documentation, and liaising between users and development teams.
Abinaya Kannan has over 5 years of experience in IT testing with expertise in performance and functional testing. She is proficient in tools like HP LoadRunner, JMeter, and Neoload. As a former member of the TCS Performance Testing Center of Excellence, she has experience designing and executing performance tests, analyzing results, and providing training. She is also experienced in functional testing using tools like HP ALM and has worked on insurance application testing projects.
This document contains 91 multiple choice questions about quality management. Some key topics covered include quality control, quality audits, cost of quality, quality planning, measurement, process control, quality audits, and total quality management. Quality management aims to ensure products and services meet customer needs and expectations by preventing defects and minimizing costs.
Presentation by sathish nataraj sundararajanPMI_IREP_TP
This document discusses process excellence for new age project management. It describes tools like Advanced Product Quality Planning (APQP), target cost matching, target cost approach curve, point of no return (PONR), ABC analysis, and characteristic management that can be used to enhance the planning, steering, and reporting of projects. These tools help structure project management by aiding in planning, tracking project timelines and costs against targets, prioritizing parts, and ensuring all requirements are met. Using such tools in a standardized way across a company brings transparency and helps complete projects on time and on budget.
This document is a resume for Toatra Charran outlining his professional experience and qualifications. It summarizes that he has over 20 years of experience in management roles within the wood products industry, including positions as Factory Manager, Senior Manager, and Production Manager for Barama Company Limited. It also lists his education credentials and skills including in customer service, team leadership, inventory control, and Microsoft Office.
Jeffrey Foxwell is an experienced operations and implementation specialist focused on software deployment with a proven record of engaging customers to facilitate successful partnerships throughout the lifecycle. He has over 10 years of experience in customer support roles for healthcare IT companies, owning support relationships, analyzing issues, and ensuring timely resolution. He is adept at moving between strategic and tactical roles to balance customer and organizational outcomes.
This document discusses continuous process improvement and problem solving methods. It begins by defining key terms like process, input, output, and the input-output process model. It then discusses Juran's trilogy of quality planning, quality control, and quality improvement. Various improvement strategies are discussed like repair, refinement, renovation, and reinvention. The document also covers different types of problems like compliance, unstructured, efficiency, process design, and product design. It explains the PDSA (Plan-Do-Study-Act) cycle and how it is used for continuous improvement. Finally, the seven phases of the problem solving method are outlined, beginning with identifying opportunities for improvement.
The document discusses preparing processes for automation by first refining processes to reduce inefficiencies like variation and waste. Processes should be simplified, standardized, stabilized and streamlined before automating. Different automation approaches like converting to digital, quick comparisons and decisions, combining and consolidating, and rapidly repeating tasks are described. Preparing processes for automation can yield benefits like increased reliability, reduced durations and waiting times, and greater predictability and standardization.
The document discusses various quality improvement approaches and methodologies including those developed by Joseph Juran, Kaizen, reengineering, Six Sigma, and DMAIC/DMADV. It provides an overview of the key components and steps in Juran's approach of planning, control, and improvement. Additionally, it describes concepts such as Kaizen, reengineering, Six Sigma methodology and the DMAIC/DMADV processes.
This document provides a study guide for a final exam on accounting topics including the statement of cash flows, income statements, balance sheets, budgets, costing methods, and break-even analysis. It includes 30 multiple choice questions to help students prepare and provides contact information to thank the creator of the study guide.
This document provides a study guide for an ACC 561 final exam, including 30 multiple choice questions covering topics like the statement of cash flows, income statements, return on investment, budgeting, costing methods, and activity-based costing. It encourages students to call a phone number for help getting student loans and concludes by listing the answer key for the 30 questions.
This document discusses defining and tracking productivity metrics for an organization. It proposes identifying key metrics across teams to measure productivity gaps. It suggests developing a framework to collect data, analyze gaps, and deliver a report with optimization recommendations. Sample metrics are provided for engineering, development, sustainment, and quality assurance. Case studies demonstrate defining complexity-weighted productivity comparisons between global teams and addressing constraints impacting productivity.
The document discusses quality management in projects. It provides definitions and explanations of key quality management concepts including quality management processes, tools, and strategies. Specific quality management tools discussed include check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms. The document emphasizes that quality should be planned into projects from the beginning through prevention rather than just inspected, and that customer satisfaction is key.
On Demand Feedback Analysis for Certification Processrahulmonikasharma
Many companies provide certifications to other vendors to validate that the vendor’s product functions efficiently on their technology. But it so happens that the process of certification might take longer due to errors that pop up which the vendors will not be able to resolve. The vendors need to resolve the errors with the help of product owner’s engineers which is a lengthy and less efficient process. With this in regard, the solution of on-demand feedback analysis of the certification process proposed in this paper helps minimize the delay in the certification process.
A lean model based outlook on cost & quality optimization in software projectsSonata Software
A large quantum of effort and research is being invested to address the Cost and Quality factors in software projects. Though the solutions, models and methodologies are well established through experimented processes, adoption and optimization of the required parameters for a specific project to obtain predictable and acceptable quality with minimum costs has always remained a challenge.
This paper discusses the Lean process in detail with the help of project data and demonstrates that simple, affordable and adoptable processes are more economical and focused on quality. Also, it is observed that the Lean Model enables a project to be well monitored and controlled by focusing on critical elements, thereby reducing overheads of bulky documentation and irrelevant processes. The above findings are statistically analyzed using the coefficient of variation, which strikes a direct correlation with the predictable quality in a project.
Similar to Exercises C Fill In The Blank (In Pairs) (20)
This document proposes establishing a single logistics hub to serve operations across four European countries. It analyzes the current warehousing and sourcing point situations in each country, noting differences. The objective is to consolidate operations by January-May 2009. Two potential warehouse locations are suggested: Brno, Czech Republic for its large capacity and existing infrastructure; and Senec, Slovakia for allowing drivers to specialize in single-country routes. The proposal aims to efficiently serve all customer needs across the four countries from a central hub.
Coal is a fossil fuel that is formed from the fossilization of plants. It is divided into 8 categories including lignite and anthracite. China is the world's largest coal producer, mining over 466 million tons of anthracite annually. The coal supply chain involves extracting coal from mines, processing it through various stages like crushing, filtration, and distillation, and then incorporating it into final products that are sold to customers. The overall process takes coal from the seam through preparation, transport, power generation, and incorporation into materials like bricks, medicine, colorants, and food.
The document summarizes the results of a marketing research study conducted among students at IMUS to determine preferences for the ideal mobile phone. A questionnaire was developed and distributed in French and English to collect information on respondents' current phones, important phone features, satisfaction levels, and desired specifications. Key findings indicated that price, size, and battery life were most important. Nokia was the most popular and satisfying brand. The analysis revealed few differences between genders or nationalities. The ideal phone profile developed emphasized low price, medium size, and Nokia brand above other features.
The document proposes a concept for a new theme park called the High Park of Rhône-Alpes located in the Rhône-Alpes region of France. Key elements of the proposal include:
- The park will have a new theme every year based on popular blockbuster movies to attract international fans. The themes will only be used once to encourage repeat visits.
- It will include 5 main sites inspired by classic movie settings - a lake, castle, village, forest, and stadium - each hosting major attractions. Other minor sites will include shops and restaurants.
- Attractions will include both actor shows and simulator rides to blend European theater culture and American immersive experiences. Visitors can
Former EMBS students conducted a mystery shopping evaluation of the Bruder Grimm Museum in Kassel, Germany. They chose this museum because of the worldwide recognition of the Grimm Brothers. Their expectations were for books, illustrations, and fairy tales along with a comfortable and relaxing atmosphere. They developed a 4-part instrument to evaluate the museum's staff, setting, exhibits, and additional services across 4 steps of a visit. Their evaluation found that the staff was highly moral and empathetic, the setting and atmosphere were very good, and the exhibits were interesting but lacked explanations. They gave an overall score of 82.8% but noted the museum had no additional services or accessibility for disabled people. They concluded the museum had a
Microsoft Presentation Distribution Policies ExampleEMBS2007
Microsoft uses two main distribution channels for its Windows operating system - individual sales and bundling Windows with PCs. While individual sales can lead to piracy issues, it also expands the user base. Bundling Windows faces legal issues but is very effective. For its Live Search product, Microsoft relies on distributing through its own products and services to lock in users, but the product itself is weak. Overall, Microsoft has strong distribution but needs to focus on improving product quality to solidify its position over the long run.
Microsoft Distribution Policies Report ExampleEMBS2007
This document discusses Microsoft's distribution channels for two products: the Windows operating system and the Live Search search engine. For Windows, the document analyzes its distribution through both individual sales and bundled sales with hardware purchases. It notes that bundled sales, though illegal, represent the majority of Windows distribution. This channel faces weaknesses like new low-cost competitors but provides Microsoft strong lock-in effects. For Live Search, the document briefly introduces the search engine and notes it uses different distribution channels than competitors like Google.
In What Way Can Global Labour Influence Global GovernanceEMBS2007
Global labour refers to trade unions and civil society organizations that work to defend human and democratic rights and social justice internationally. Global governance involves political cooperation between transnational actors to address issues affecting multiple states. The International Trade Union Confederation (ITUC) is an example of a global trade union that campaigns for workers' rights, decent work, and poverty reduction. The ITUC advocates on issues like child labor, HIV/AIDS, and influence of organizations like the WTO, World Bank and IMF on workers. While the ITUC has raised awareness of issues through campaigns and concrete examples, such as child labor in Ivory Coast, its influence remains limited by the number of people it can reach.
The British East India Company (BEIC) emerged in 1600 and dissolved in 1874. It played a key role in expanding the British Empire in India by establishing trading posts and gaining political power through battles like the 1757 Battle of Plassey. The BEIC acted as a state within a state in India, with its own army and administration. However, losses from wars, debts, and resentment from the 1857 Indian Rebellion led to its demise and the British government taking direct control of India. The BEIC represented an early form of joint-stock company and helped establish the model for modern corporations.
The Impact Of Western Developpment On The Rest Of The World 1000 1950EMBS2007
This document provides a summary of a 70-page text explaining the economic development of Western countries from 1000-1950 through trade with other nations. The text analyzes how trade, technological innovations, notions of capitalism, and specialization drove growth in countries like Italy, Portugal, Britain, and the Netherlands. While insightful, the author could have better explained motivations for colonization and slavery, discussed France's colonial role more, and explored consequences when nations refused foreign trade. Overall, the document shows how today's globalized economy with trade barriers, intellectual property, and outsourcing of labor is similar to international economic dynamics from centuries ago.
The Impact Of Western Developpment On The Rest Of The World 1000 1950EMBS2007
This document provides a summary of a 70-page text explaining the economic development of Western countries from 1000-1950 through trade with other nations. The text analyzes how trade, technological innovations, notions of capitalism, and specialization drove growth in Italy, Portugal, Britain, and the Netherlands. While insightful, the document's author could have better explained motivations for colonization, slavery's importance, and consequences of nations refusing trade. Overall, the text highlights how today's globalized economy with trade barriers, intellectual property, and outsourcing is similar to international trade systems that developed centuries ago.
Google is a multinational technology company that provides internet-related products and services. To expand internationally, Google localized its search engine interface and launched country-specific websites in over 100 languages. It also opened offices worldwide and made acquisitions to extend its product offerings. While aiming to provide consistent global services, Google adapts to local requirements by hiring local staff, complying with government restrictions, and customizing its interface for different cultures. This allows Google to better serve users internationally while navigating regional differences.
Google has become the dominant search engine worldwide but faces challenges in expanding its Asian markets. While Google has customized interfaces for different Asian languages and cultures, it has struggled to overcome nationalistic support for local competitors in China, Russia, Japan, South Korea, and other countries. The document concludes that while Google remains committed to the long term in Asia, it may need considerable time and patience to surpass entrenched leaders like Baidu in China and Naver in South Korea.
The 7 elements of Gestalt psychology that influence how humans perceive visual elements and group them together. The principles include proximity, similarity, closure, continuity, connectedness, common fate, and figure/ground perception. According to Gestalt psychology, humans tend to perceive whole visual forms or patterns first, rather than individual parts.
This document analyzes consumer behavior towards the Google brand. It describes attitudes towards the brand on the market, noting that while Google is generally seen as a trusted brand, concerns about privacy and its increasingly commercial nature are growing. The document also discusses differences in attitudes between groups of consumers, some being more loyal to Google than others. It aims to provide strategies for Google to improve attitudes and perceptions towards its brand.
Management is concerned that workers create more product defects at the very beginning and end of their shifts. A scatter diagram was constructed using defect data from last week which shows higher defects during morning and evening hours, forming a U-curve. This justifies management's belief that defects are higher at the start and end of the day and the week. The manager should focus on Mondays when the most defects occur and the start and end of each workday when defects are more common.
This document provides instructions and problems for a quality management exercise. It includes:
1. Instructions for forming student teams of 2-4 people to complete 4 assigned exercises from a list of 6 options, and submit solutions by a deadline.
2. The 6 problems cover topics like analyzing defect data to determine if a belief about defects is justified, performing Pareto analyses to identify key reasons for customer dissatisfaction, and constructing cause-and-effect diagrams to explore potential reasons for issues.
3. The problems provide data and scenarios to analyze related to product defects, customer dissatisfaction with a hotel or store visit, potential reasons a student may be dissatisfied with a cafeteria, and complaints received by a
The document provides a quality management exercise with 45 multiple choice questions covering key quality management concepts and tools. The questions address topics such as definitions of quality, quality costs, quality gurus like Deming and Juran, total quality management principles, ISO standards, Six Sigma, statistical process control tools, and inspection.
Exercises A True False (Individual) Quality ManagementEMBS2007
1. Quality management involves continuous improvement through techniques like total quality management (TQM), Six Sigma, kaizen, quality circles, benchmarking, and using tools like cause-and-effect diagrams.
2. Key aspects of quality management include adopting a customer-oriented definition of quality, reducing costs from defects through approaches like zero defects and quality being free, and making quality the responsibility of all employees not just quality control staff.
3. Quality standards have evolved from assurance standards to management systems like ISO 9000 that focus on meeting customer needs and specifications.
Kodak and Polaroid both dominated the photography market for decades but struggled to adapt to digital photography.
Kodak initially denied the impact of digital but later acquired companies in digital imaging and pursued partnerships and joint ventures. Polaroid was technology-focused and did not understand customer needs, failing to transition until bringing in a new CEO who invested in new technologies and markets.
Both companies tried organizational changes like restructuring and acquisitions to develop digital capabilities but Kodak adapted faster while Polaroid struggled until new leadership committed to the necessary innovations.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...my Pandit
Dive into the steadfast world of the Taurus Zodiac Sign. Discover the grounded, stable, and logical nature of Taurus individuals, and explore their key personality traits, important dates, and horoscope insights. Learn how the determination and patience of the Taurus sign make them the rock-steady achievers and anchors of the zodiac.
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...ABHILASH DUTTA
This presentation provides a thorough examination of Over-the-Top (OTT) platforms, focusing on their development and substantial influence on the entertainment industry, with a particular emphasis on the Indian market.We begin with an introduction to OTT platforms, defining them as streaming services that deliver content directly over the internet, bypassing traditional broadcast channels. These platforms offer a variety of content, including movies, TV shows, and original productions, allowing users to access content on-demand across multiple devices.The historical context covers the early days of streaming, starting with Netflix's inception in 1997 as a DVD rental service and its transition to streaming in 2007. The presentation also highlights India's television journey, from the launch of Doordarshan in 1959 to the introduction of Direct-to-Home (DTH) satellite television in 2000, which expanded viewing choices and set the stage for the rise of OTT platforms like Big Flix, Ditto TV, Sony LIV, Hotstar, and Netflix. The business models of OTT platforms are explored in detail. Subscription Video on Demand (SVOD) models, exemplified by Netflix and Amazon Prime Video, offer unlimited content access for a monthly fee. Transactional Video on Demand (TVOD) models, like iTunes and Sky Box Office, allow users to pay for individual pieces of content. Advertising-Based Video on Demand (AVOD) models, such as YouTube and Facebook Watch, provide free content supported by advertisements. Hybrid models combine elements of SVOD and AVOD, offering flexibility to cater to diverse audience preferences.
Content acquisition strategies are also discussed, highlighting the dual approach of purchasing broadcasting rights for existing films and TV shows and investing in original content production. This section underscores the importance of a robust content library in attracting and retaining subscribers.The presentation addresses the challenges faced by OTT platforms, including the unpredictability of content acquisition and audience preferences. It emphasizes the difficulty of balancing content investment with returns in a competitive market, the high costs associated with marketing, and the need for continuous innovation and adaptation to stay relevant.
The impact of OTT platforms on the Bollywood film industry is significant. The competition for viewers has led to a decrease in cinema ticket sales, affecting the revenue of Bollywood films that traditionally rely on theatrical releases. Additionally, OTT platforms now pay less for film rights due to the uncertain success of films in cinemas.
Looking ahead, the future of OTT in India appears promising. The market is expected to grow by 20% annually, reaching a value of ₹1200 billion by the end of the decade. The increasing availability of affordable smartphones and internet access will drive this growth, making OTT platforms a primary source of entertainment for many viewers.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
1. QUALITY MANAGEMENT
Exercises C
Names: _______________________________________________________________
Instructions:
• In pairs work.
FILL-IN-THE-BLANK
1. _____________________ costs result from production of defective parts or services
before delivery to the customer.
2. ________________ is a set of environmental standards developed by the International
Standards Organization.
3. ________________ is the Japanese word for the ongoing process of incremental
improvement.
4. Enlarging employee jobs so that the added responsibility and authority is moved to the
lowest level possible in the organization is called ________________.
5. Respect for ________________ is a cornerstone of continuous improvement.
6. ________________ selects a demonstrated standard of performance that represents the
very best performance for a process or activity.
7. A group of employees that meet on a regular basis with a facilitator to solve work-related
problems in their work area is a(n) ________________.
8. ________________ diagrams use a schematic technique to discover possible locations of
quality problems.
9. ________________ are graphical presentations of data over time that show upper and
lower control limits for processes we want to control.
10. ________________ is doing the job properly with the operator ensuring that this is so.