From omnichannel banking to cyber security solutions, banking industry trends are being shaped by the customer experience. Learn what more than 160 banking executives said about their plans for information technology and regulatory compliance in our annual banking trends survey.

1. 1
EXECUTIVE REPORT:
BANKING
PRIORITIES 2017
CSI Industry Thought Leadership

2. 2
What Are 160+ Bankers Focused On This Year?
More than 55% of survey respondents expect to increase spending on customer experience initiatives in 2017.
In which areas do you expect to increase spending over the next 12 months?

3. 3
What One Strategy Will You Pursue in the Next 12 Months to
Enhance the Customer Experience?

4. 4
That’s good news! An estimated 81% of U.S. adults are expected to use mobile banking by 2020.
BP17: Customer Experience
For this question, digital banking
enhancements came in first by a
landslide, at 41%. It’s no wonder—improved
digital banking experiences are a key factor
to achieving customer loyalty. According to
Javelin Strategy and Research, 81% of U.S.
adults will use mobile banking by 2020, and
in 2015 alone, 28 million more consumers
adopted smartphones and 29 million more
adopted tablets.
Digital banking enhancements lead banks’ approach to improve customer experience.

5. 5
Download the full report
www.csiweb.com/bankingpriorities2017
Additional data includes:
• What are your biggest challenges?
• What are your greatest opportunities?
• In what areas do you expect lending to increase?
• What are your biggest security concerns?
• What are your greatest compliance challenges?
Complete detailed analysis is included in the full
report, along with demographic data.