- Founded in 2009, LC FTU Hanoi has grown to become one of the largest local chapters in AIESEC Vietnam with a focus on sustainable growth and leadership development. - From 2012-2013 to 2013-2014, the chapter increased its number of exchanges and saw growth rates of over 50% across all programs. Customer experience and satisfaction rates were also high. - The chapter actively engages external partners, develops its members' leadership skills, collaborates with other local chapters, and maintains over 14 months of financial reserves to ensure sustainability.

1. Excellence LC Performance
Award
AIESEC FTU HANOI
SESSION 14-15

2.  Founded on 2009, LC FTU Hanoi has grown so fast that becomes one
of the biggest Local Chapters in AIESEC Vietnam. We are proud of
our legacy we leave for the next generations: sustainable growth
and healthy leadership development. Our vision would not change
as we aim to be the most sustainably growing LC in AIESEC in
Vietnam. We believe that applying for this award is meant to be a
recognition for our members’ effort through generations, to make
LC FTU Hanoi as fruitful as today.
Vu Hien
Local Chapter President 14-15

3. Exchange performance
48
42
6 5
56
74
12
10
0
10
20
30
40
50
60
70
80
iGCDP oGCDP iGIP oGIP
Exchange results on each programs
2012-2013 2013-2014

4. Exchange performance
16.67%
76.19%
100.00% 100.00%
53.47%
0%
20%
40%
60%
80%
100%
120%
iGCDP oGCDP iGIP oGIP Overall
GROWTH RATE ON EACH PROGRAMS
Growth rate

5. Exchange performance
101
155
0
20
40
60
80
100
120
140
160
180
Overall Exchange
OVER ALL EXCHANGE RESULTS
2012-2013 2013-2014

6. Customer Experience
Management
52 50
56
100
0
20
40
60
80
100
120
iGCDP oGCDP iGIP oGIP
NPS COMPLETED
2013-2014

7. Customer Experience
Management
54%
64%
53%
76%
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8
iGCDP oGCDP iGIP oGIP
RESPONSE RATE
2013-2014

8. Customer Experience
Management
54%
64%
53%
76%
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8
iGCDP oGCDP iGIP oGIP
RESPONSE RATE
2013-2014

9. Customer Experience
Management
90%
83%
100% 100%
0.75
0.8
0.85
0.9
0.95
1
1.05
iGCDP oGCDP iGIP oGIP
FIREFIGHTING
2013-2014

10. Customer Experience Management -
CEM

11. Customer Experience
Management – Endorsement from
EP/Interns
 Giang Nguyen (Aiesec ftu hanoi) was so helpful to me through my internship. She is
a great worker and i really appreciated her help during my time here!
 Julia Ocoonor – GIP - New Zealand
 People from AIESEC Hanoi ftu are very thoughtful and nice. they are helping me a
lot in everything i need. The also are very open and friendly witch helps for the
integration in the local culture.
 Julia Boutaud - GCDP - Brazil

12. Customer Experience
Management – Endorsement from
EP/Interns
 I really love to inspiring talks that AIESEC FTU HANOI held for us. Returnees shared with
us a lot of interesting stories about their internship. And the song they showed at the
talk "I was here" is one of the main factors that gave me the determination to go X-
change.
 Dang Huong Ly– oGCDP to Thailand
 A group of 5 people came to pick me up at the airport at 7 a.m, which means they
had to depart so early. I heard that 2 of them stayed at a hotel near the airport, and
the others stayed at one`s house, so they could arrive airport on time to pick me up. I
was so touched when i saw them in the early morning, I didnt expect that they could
come so early. And from that moment, i knew that my internship would go smoothly
because AIESEC is always by my side.
 Nguyen Ngoc Anh - oGIP to Japan

13. Other Measurements
 Initiative to engage external partners
 Invite partner to LC’s 5th birthday and recognize them in the party.
 Offer partner iGIP to become learning partners – U-Bank and Adtech Company
 Engage AIESECer to Partner’s event
 Endorsement from partners - Link

14. Other Measurements
 Our partners enjoy in the LC 5th birthday (Photo taken with EB 14-15)

15. Other Measurements
 Initiative for leadership development in LC
 Talent Coordinator with each team: TM member will collect input from members
and take it to OCPs/TLs to help them resolve the case of members Link
 Opportunity Booklet for OCP potential candidates for them to consider to apply -
Link
 EB Dating Campaign for OCP candidates Link
 Newbie Camp - Link
 First Step Conference for induction for newbies
 Buddy System for Newbies Link
 Cooperate with Talent Pool about strategies for TM Link
 EB transition camp 13-15 Link
 OCP Transition Camp 13-14 Link

16. Other Measurements
 Effective involvement in national and international initiatives
 CEM challenge
 Hanoi Regional Conference
 Issued-based product implementation in oGCDP and oGIP
 VP oGIP become oGIP NST

17. Other Measurements
 Collaboration with other LCs
 Global Leadership Activation Day – with LC Hanoi
 MEWO Regional event with LC Hanoi Link
 CEEDer to LC Danang made by Amy Phan – LCP 13-14

18. Other Measurements
 Sharing GCPs, BCPs
 Finance Training to LC Danang, LC FTU HCM and LC HN - Link
 CEEDership by Amy Phan to LC Danang

19. Other Measurements
 Finance Sustainability
 From 30th June 2013 to 1st July, 2014
 Reserved in Months
 More detail at Link
Income 810,371,000 VND
Expenses 500,830,000 VND
Profit 309,541,000 VND
Equity 617,695,673 VND
Average Expenses (1-year expenses divided
by 12)
41,735,792 VND
Reserved in months 14.8 months