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©	
  Predictable	
  Network	
  Solu3ons	
  2015	
  
1	
   1	
  
	
  
Evalua'ng	
  the	
  internet	
  end-­‐user	
  experience	
  in	
  the	
  
Russian	
  Federa'on	
  
	
  
Ini'al	
  Findings	
  
	
  
	
  
Research	
  commissioned	
  from	
  Predictable	
  Network	
  Solu'ons	
  by	
  Euraisa:Peering	
  
	
  	
  	
  
©	
  Predictable	
  Network	
  Solu3ons	
  2015	
  
2	
   2	
  
New	
  peering	
  point	
  @	
  IXcellerate	
  	
  
Moscow	
  One	
  data	
  centre	
  
	
  
•  Private	
  and	
  public	
  peering	
  	
  	
  
•  Connected	
  to	
  LINX	
  and	
  MSK-­‐IX	
  
•  Where	
  else	
  do	
  we	
  need	
  to	
  be?	
  
На	
  площадке	
  IXcellerate	
  Moscow	
  One	
  
доступна	
  услуга	
  «Частный	
  пиринг»	
  ,	
  
отличительной	
  особенностью,	
  
которой	
  является	
  соединение	
  типа	
  
«один-­‐с-­‐одним»	
  на	
  основе	
  
двусторонней	
  договоренности.	
  
©	
  Predictable	
  Network	
  Solu3ons	
  2015	
  
3	
   3	
  
About	
  me	
  -­‐	
  	
  Pete	
  Cladingbowl	
  -­‐	
  	
  обо	
  мне	
  
•  Mechanical	
  engineer	
  I	
  инженер-­‐механик	
  
•  Worked	
  in	
  the	
  oil	
  industry	
  and	
  manufacturing	
  on	
  process	
  flows	
  	
  
•  Then	
  15+	
  years	
  in	
  telecoms	
  and	
  data	
  centres	
  I	
  15	
  лет	
  телекоммуникации	
  
•  Seek	
  to	
  understand	
  what	
  impacts	
  flows	
  in	
  packet	
  networks…..	
  
What	
  “forces”	
  impact	
  on	
  network	
  flows?	
  
	
  	
  Воздействие	
  сетевого	
  потока?	
  	
  
∆Q	
  is	
  what	
  I	
  use	
  to	
  inform	
  me	
  about	
  flow	
  and	
  the	
  forces	
  impac7ng	
  on	
  it	
  	
  
	
  so	
  I	
  know	
  where	
  to	
  put	
  data	
  centres	
  and	
  peering	
  points….	
  	
  	
  
Дельта	
  Q	
  =	
  	
  глубокое	
  понимание	
  	
  
©	
  Predictable	
  Network	
  Solu3ons	
  2015	
  
4	
   4	
  
The	
  science	
  bit:	
  
•  All	
  packets	
  experience	
  delay	
  and	
  some	
  packets	
  are	
  lost	
  
•  It	
  is	
  the	
  distribu3on	
  of	
  delay	
  and	
  loss	
  that	
  applica3ons	
  are	
  sensi3ve	
  to	
  	
  
•  ∆Q	
  is	
  a	
  proxy	
  for	
  the	
  quality	
  of	
  the	
  user	
  experience	
  
∆Q	
  	
  is	
  quality	
  a)enua,on	
  of	
  the	
  user	
  experience	
  
∆Q	
  arises	
  from	
  two	
  sources:	
  
	
  
Structural	
  	
  
G	
  -­‐	
  Network	
  topology	
  
S	
  -­‐	
  Speed	
  of	
  links	
  
	
  
Variable	
  load	
  	
  	
  	
  
V	
  -­‐	
  The	
  applied	
  load	
  &	
  	
  its	
  pa€ern	
  
	
  ∆Q	
  	
  -­‐	
  	
  “Дельта	
  Q”	
  	
  
качество	
  затухания	
  	
  =	
  “потери	
  и	
  задержки”	
  
состоит	
  из:	
  	
  
	
   	
   	
  G	
  –	
  география	
  
	
   	
   	
  S	
  –	
  скорость	
  
	
   	
   	
  V	
  -­‐	
  скопление	
  
But	
  what	
  ma€ers	
  is	
  -­‐	
  does	
  the	
  user	
  no3ce?????	
  
Maxwell	
  	
  For	
  more	
  info	
  -­‐	
  h€p://www.slideshare.net/mgeddes/introduc3on-­‐to-­‐q-­‐extracts	
  
	
  
©	
  Predictable	
  Network	
  Solu3ons	
  2015	
  
5	
  
Measuring	
  ∆Q	
  
Delay	
  
Elapsed	
  Time	
  
Delay	
  
Packet	
  size	
  
Viewing	
  the	
  data	
  by	
  packet	
  
size	
  shows	
  the	
  structure	
  
Просмотр	
  
данных	
  по	
  
размеру	
  пакета	
  
показана	
  
структура	
  
©	
  Predictable	
  Network	
  Solu3ons	
  2015	
  
6	
  
Geography	
  ∆Q	
  	
  
Size	
  related	
  ∆Q	
  
Variable	
  ∆Q	
  
G	
  
S	
  
V	
  
All	
  ∆Q	
  is	
  (everywhere	
  and	
  
always)	
  comprised	
  of	
  these	
  
three	
  basic	
  elements.	
  
Each	
  of	
  those	
  components	
  
could	
  also	
  contribute	
  to	
  loss.	
  
Delay	
  
Packet	
  size	
  
The	
  “forces”	
  impac3ng	
  flow	
  
география	
  
скорость	
  
скопление	
  
©	
  Predictable	
  Network	
  Solu3ons	
  2015	
  
7	
   7	
  
How	
  do	
  we	
  establish	
  the	
  impact	
  on	
  the	
  	
  
User’s	
  experience	
  from	
  the	
  measurement	
  of	
  ∆Q?	
  	
  	
  
HTTP	
  
Time	
  to	
  first	
  frame	
  IPTV	
  
It	
  depends	
  on	
  the	
  applica3on……..	
  
©	
  Predictable	
  Network	
  Solu3ons	
  2015	
  
8	
   8	
  
Nielsen	
  study	
  on	
  user	
  experience	
  
•  0.1	
  seconds	
  -­‐	
  the	
  user	
  feels	
  that	
  the	
  system	
  is	
  reac3ng	
  instantaneously	
  
•  1.0	
  second	
  -­‐	
  the	
  user	
  loses	
  interest	
  in	
  the	
  game,	
  transac3on	
  ,	
  video	
  call	
  
Date	
  gathered	
  to/from	
  	
  	
  
•  Moscow	
  
•  Chelyabinsk	
  
•  London	
  
•  Dublin	
  
•  Frankfurt	
  
•  Singapore	
  
Ini3al	
  data	
  gathered	
  and	
  the	
  user	
  experience	
  
©	
  Predictable	
  Network	
  Solu3ons	
  2015	
  
9	
   9	
  
Path	
   Fiber	
  7me	
   G	
   Ra7o	
   S(MTU)	
  	
   V50	
   V75	
   V95	
   GSV95	
  Total	
  
Moscow-­‐
Frankfurt	
   19.52	
   45.22	
   2.32	
   1.09	
   0.21	
   0.31	
   10.34	
   57	
  
Moscow-­‐
London	
   24.15	
   53.10	
   2.20	
   1.09	
   0.32	
   0.80	
   2.35	
   57	
  
Moscow-­‐
Chelyabinsk	
   14.40	
   24.30	
   1.69	
   2.00	
   0.61	
   0.76	
   1.04	
   27	
  
Moscow-­‐
Singapore	
   81.29	
   303.19	
   3.73	
   1.15	
   0.23	
   0.30	
   0.46	
   305	
  
Moscow-­‐
Ireland	
   26.99	
   63.60	
   2.36	
   1.14	
   0.22	
   0.30	
   0.48	
   65	
  
Chelyabinsk
-­‐Frankfurt	
   33.91	
   65.80	
   1.94	
   1.04	
   0.23	
   0.30	
   0.50	
   67	
  
Chelyabinsk
-­‐Ireland	
   40.78	
   78.20	
   1.92	
   1.07	
   0.26	
   0.34	
   0.95	
   80	
  
Chelyabinsk
-­‐Singapore	
   68.52	
   326.83	
   4.77	
   2.28	
   0.29	
   0.42	
   0.77	
   330	
  
Chelyabinsk
-­‐London	
   38.34	
   85.28	
   2.22	
   1.64	
   0.30	
   0.38	
   0.57	
   87	
  
	
  	
  RTT	
  3mes	
  in	
  milliseconds	
  derived	
  from	
  ∆Q	
  	
  	
  
For	
  comparison	
  “low	
  latency”	
  RTT	
  from	
  specialists	
  are	
  
•  Moscow	
  -­‐	
  London	
   	
   	
  48	
  ms	
  
•  Moscow	
  –	
  Frankfurt	
   	
   	
  36	
  ms	
  
двусторонняя	
  задержка	
  
©	
  Predictable	
  Network	
  Solu3ons	
  2015	
  
10	
   10	
  
Path	
   Fiber	
  7me	
   G	
   Ra7o	
   S(MTU)	
  	
   V50	
   V75	
   V95	
   GSV95	
  Total	
  
Moscow-­‐
Frankfurt	
   19.52	
   45.22	
   2.32	
   1.09	
   0.21	
   0.31	
   10.34	
   57	
  
Moscow-­‐
London	
   24.15	
   53.10	
   2.20	
   1.09	
   0.32	
   0.80	
   2.35	
   57	
  
Moscow-­‐
Chelyabinsk	
   14.40	
   24.30	
   1.69	
   2.00	
   0.61	
   0.76	
   1.04	
   27	
  
Moscow-­‐
Singapore	
   81.29	
   303.19	
   3.73	
   1.15	
   0.23	
   0.30	
   0.46	
   305	
  
Moscow-­‐
Ireland	
   26.99	
   63.60	
   2.36	
   1.14	
   0.22	
   0.30	
   0.48	
   65	
  
Chelyabinsk-­‐
Frankfurt	
   33.91	
   65.80	
   1.94	
   1.04	
   0.23	
   0.30	
   0.50	
   67	
  
Chelyabinsk-­‐
Ireland	
   40.78	
   78.20	
   1.92	
   1.07	
   0.26	
   0.34	
   0.95	
   80	
  
Chelyabinsk-­‐
Singapore	
   68.52	
   326.83	
   4.77	
   2.28	
   0.29	
   0.42	
   0.77	
   330	
  
Chelyabinsk-­‐
London	
   38.34	
   85.28	
   2.22	
   1.64	
   0.30	
   0.38	
   0.57	
   87	
  
	
  	
  What	
  does	
  the	
  ini3al	
  data	
  say?	
  
Severe	
  Conges3on	
  for	
  5%	
  of	
  traffic	
  
=	
  poor	
  video	
  call	
  or	
  gaming	
  
Bandwidth	
  looks	
  sufficient	
  
The	
  “G”	
  is	
  almost	
  four	
  
3mes	
  the	
  direct	
  route,	
  
rather	
  than	
  around	
  two	
  
The	
  “G”	
  is	
  almost	
  five	
  3mes	
  
the	
  direct	
  route,	
  rather	
  
than	
  around	
  two	
  
The	
  data	
  tells	
  different	
  stories	
  depending	
  on	
  
what	
  the	
  impact	
  of	
  quality	
  a€enua3on	
  is	
  on	
  
the	
  applica3on	
  
©	
  Predictable	
  Network	
  Solu3ons	
  2015	
  
11	
  
Looking	
  at	
  “distance”	
  only	
  
11	
  
Round-­‐trip	
  3me	
  in	
  
point-­‐to-­‐point	
  great-­‐
circle	
  fiber	
  
Measured	
  ‘G’	
   Measured	
  ‘S’	
  for	
  an	
  MTU	
  
Measured	
  ‘V’	
  showing	
  
50%,	
  75%	
  and	
  95%	
  
cen3les	
  of	
  variability	
  
Moscow	
  and	
  Chelyabinsk	
  
to/from	
  	
  
•  London	
  
•  Dublin	
  
•  Frankfurt	
  
•  Singapore	
  
	
  
©	
  Predictable	
  Network	
  Solu3ons	
  2015	
  
12	
   12	
  
RTT	
  for	
  zero	
  packet	
  size	
  in	
  direct	
  fibre	
  route	
  	
  
	
  двусторонняя	
  задержка	
  прямой	
  маршрут	
  
©	
  Predictable	
  Network	
  Solu3ons	
  2015	
  
13	
   13	
  13	
  
Actual	
  RTT	
  for	
  MTU	
  packet	
  with	
  conges3on	
  
“Distance”	
  impact	
  of	
  V	
  –	
  variability	
  due	
  to	
  load	
  	
  
“Distance”	
  impact	
  of	
  S	
  –	
  bandwidth	
  restric3on	
  
Изменчивость	
  “расстояние”	
  	
  
	
  ширина	
  полосы	
  “расстояние”	
  
©	
  Predictable	
  Network	
  Solu3ons	
  2015	
  
14	
   14	
  14	
  
Conges3on	
  due	
  to	
  load	
  can	
  have	
  a	
  bigger	
  impact	
  that	
  distance	
  
§  Frankfurt	
  could	
  be	
  in	
  Africa	
  or	
  Russia	
  
§  London	
  could	
  be	
  in	
  Dublin	
  
Note	
  that	
  	
  the	
  impact	
  of	
  load	
  “V”	
  can	
  be	
  measured	
  (and	
  	
  hence	
  managed)	
  to	
  deliver	
  
quality	
  to	
  the	
  end	
  user.	
  
	
  
внере	
  есть	
  Frankfurt?	
  I	
  Where	
  is	
  Frankfurt?	
  
?
?
©	
  Predictable	
  Network	
  Solu3ons	
  2015	
  
15	
   15	
  15	
  
©	
  Predictable	
  Network	
  Solu3ons	
  2015	
  
16	
   16	
  16	
  
Averages	
  do	
  not	
  tell	
  the	
  whole	
  story….	
  
И	
  это	
  только	
  верхушка	
  айсберга	
  	
  
©	
  Predictable	
  Network	
  Solu3ons	
  2015	
  
17	
   17	
  17	
  
Summary	
  of	
  ini7al	
  findings	
  
Internet	
  users	
  can	
  get	
  decent	
  www	
  performance	
  from	
  servers	
  outside	
  of	
  
Russia	
  (in	
  western	
  Europe)	
  i.e.	
  <	
  100	
  ms	
  delay	
  
	
  
But…..	
  
	
  
•  Applica3ons	
  that	
  don’t	
  like	
  “V”,	
  variability,	
  should	
  	
  	
  avoid	
  Frankfurt	
  and	
  
London	
  	
  -­‐	
  video,	
  gaming	
  	
  etc	
  
•  Adding	
  bandwidth	
  will	
  not	
  reduce	
  the	
  conges3on	
  
Further	
  research	
  will	
  determine	
  the	
  variability	
  of	
  ∆Q	
  and	
  how	
  certain	
  
applica3ons	
  are	
  impacted	
  in	
  different	
  parts	
  of	
  Russia	
  and	
  Eurasia	
  and	
  answer	
  
ques3ons	
  like:	
  
•  Where	
  to	
  put	
  what	
  applica3ons	
  	
  
•  Where	
  to	
  handoff	
  traffic	
  
	
  
©	
  Predictable	
  Network	
  Solu3ons	
  2015	
  
18	
   18	
  18	
  
Thanks!	
  
	
  
pete.cladingbowl@ixcellerate.com	
  

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Evaluating the internet end-user experience in the Russian Federation

  • 1. ©  Predictable  Network  Solu3ons  2015   1   1     Evalua'ng  the  internet  end-­‐user  experience  in  the   Russian  Federa'on     Ini'al  Findings       Research  commissioned  from  Predictable  Network  Solu'ons  by  Euraisa:Peering        
  • 2. ©  Predictable  Network  Solu3ons  2015   2   2   New  peering  point  @  IXcellerate     Moscow  One  data  centre     •  Private  and  public  peering       •  Connected  to  LINX  and  MSK-­‐IX   •  Where  else  do  we  need  to  be?   На  площадке  IXcellerate  Moscow  One   доступна  услуга  «Частный  пиринг»  ,   отличительной  особенностью,   которой  является  соединение  типа   «один-­‐с-­‐одним»  на  основе   двусторонней  договоренности.  
  • 3. ©  Predictable  Network  Solu3ons  2015   3   3   About  me  -­‐    Pete  Cladingbowl  -­‐    обо  мне   •  Mechanical  engineer  I  инженер-­‐механик   •  Worked  in  the  oil  industry  and  manufacturing  on  process  flows     •  Then  15+  years  in  telecoms  and  data  centres  I  15  лет  телекоммуникации   •  Seek  to  understand  what  impacts  flows  in  packet  networks…..   What  “forces”  impact  on  network  flows?      Воздействие  сетевого  потока?     ∆Q  is  what  I  use  to  inform  me  about  flow  and  the  forces  impac7ng  on  it      so  I  know  where  to  put  data  centres  and  peering  points….       Дельта  Q  =    глубокое  понимание    
  • 4. ©  Predictable  Network  Solu3ons  2015   4   4   The  science  bit:   •  All  packets  experience  delay  and  some  packets  are  lost   •  It  is  the  distribu3on  of  delay  and  loss  that  applica3ons  are  sensi3ve  to     •  ∆Q  is  a  proxy  for  the  quality  of  the  user  experience   ∆Q    is  quality  a)enua,on  of  the  user  experience   ∆Q  arises  from  two  sources:     Structural     G  -­‐  Network  topology   S  -­‐  Speed  of  links     Variable  load         V  -­‐  The  applied  load  &    its  pa€ern    ∆Q    -­‐    “Дельта  Q”     качество  затухания    =  “потери  и  задержки”   состоит  из:          G  –  география        S  –  скорость        V  -­‐  скопление   But  what  ma€ers  is  -­‐  does  the  user  no3ce?????   Maxwell    For  more  info  -­‐  h€p://www.slideshare.net/mgeddes/introduc3on-­‐to-­‐q-­‐extracts    
  • 5. ©  Predictable  Network  Solu3ons  2015   5   Measuring  ∆Q   Delay   Elapsed  Time   Delay   Packet  size   Viewing  the  data  by  packet   size  shows  the  structure   Просмотр   данных  по   размеру  пакета   показана   структура  
  • 6. ©  Predictable  Network  Solu3ons  2015   6   Geography  ∆Q     Size  related  ∆Q   Variable  ∆Q   G   S   V   All  ∆Q  is  (everywhere  and   always)  comprised  of  these   three  basic  elements.   Each  of  those  components   could  also  contribute  to  loss.   Delay   Packet  size   The  “forces”  impac3ng  flow   география   скорость   скопление  
  • 7. ©  Predictable  Network  Solu3ons  2015   7   7   How  do  we  establish  the  impact  on  the     User’s  experience  from  the  measurement  of  ∆Q?       HTTP   Time  to  first  frame  IPTV   It  depends  on  the  applica3on……..  
  • 8. ©  Predictable  Network  Solu3ons  2015   8   8   Nielsen  study  on  user  experience   •  0.1  seconds  -­‐  the  user  feels  that  the  system  is  reac3ng  instantaneously   •  1.0  second  -­‐  the  user  loses  interest  in  the  game,  transac3on  ,  video  call   Date  gathered  to/from       •  Moscow   •  Chelyabinsk   •  London   •  Dublin   •  Frankfurt   •  Singapore   Ini3al  data  gathered  and  the  user  experience  
  • 9. ©  Predictable  Network  Solu3ons  2015   9   9   Path   Fiber  7me   G   Ra7o   S(MTU)     V50   V75   V95   GSV95  Total   Moscow-­‐ Frankfurt   19.52   45.22   2.32   1.09   0.21   0.31   10.34   57   Moscow-­‐ London   24.15   53.10   2.20   1.09   0.32   0.80   2.35   57   Moscow-­‐ Chelyabinsk   14.40   24.30   1.69   2.00   0.61   0.76   1.04   27   Moscow-­‐ Singapore   81.29   303.19   3.73   1.15   0.23   0.30   0.46   305   Moscow-­‐ Ireland   26.99   63.60   2.36   1.14   0.22   0.30   0.48   65   Chelyabinsk -­‐Frankfurt   33.91   65.80   1.94   1.04   0.23   0.30   0.50   67   Chelyabinsk -­‐Ireland   40.78   78.20   1.92   1.07   0.26   0.34   0.95   80   Chelyabinsk -­‐Singapore   68.52   326.83   4.77   2.28   0.29   0.42   0.77   330   Chelyabinsk -­‐London   38.34   85.28   2.22   1.64   0.30   0.38   0.57   87      RTT  3mes  in  milliseconds  derived  from  ∆Q       For  comparison  “low  latency”  RTT  from  specialists  are   •  Moscow  -­‐  London      48  ms   •  Moscow  –  Frankfurt      36  ms   двусторонняя  задержка  
  • 10. ©  Predictable  Network  Solu3ons  2015   10   10   Path   Fiber  7me   G   Ra7o   S(MTU)     V50   V75   V95   GSV95  Total   Moscow-­‐ Frankfurt   19.52   45.22   2.32   1.09   0.21   0.31   10.34   57   Moscow-­‐ London   24.15   53.10   2.20   1.09   0.32   0.80   2.35   57   Moscow-­‐ Chelyabinsk   14.40   24.30   1.69   2.00   0.61   0.76   1.04   27   Moscow-­‐ Singapore   81.29   303.19   3.73   1.15   0.23   0.30   0.46   305   Moscow-­‐ Ireland   26.99   63.60   2.36   1.14   0.22   0.30   0.48   65   Chelyabinsk-­‐ Frankfurt   33.91   65.80   1.94   1.04   0.23   0.30   0.50   67   Chelyabinsk-­‐ Ireland   40.78   78.20   1.92   1.07   0.26   0.34   0.95   80   Chelyabinsk-­‐ Singapore   68.52   326.83   4.77   2.28   0.29   0.42   0.77   330   Chelyabinsk-­‐ London   38.34   85.28   2.22   1.64   0.30   0.38   0.57   87      What  does  the  ini3al  data  say?   Severe  Conges3on  for  5%  of  traffic   =  poor  video  call  or  gaming   Bandwidth  looks  sufficient   The  “G”  is  almost  four   3mes  the  direct  route,   rather  than  around  two   The  “G”  is  almost  five  3mes   the  direct  route,  rather   than  around  two   The  data  tells  different  stories  depending  on   what  the  impact  of  quality  a€enua3on  is  on   the  applica3on  
  • 11. ©  Predictable  Network  Solu3ons  2015   11   Looking  at  “distance”  only   11   Round-­‐trip  3me  in   point-­‐to-­‐point  great-­‐ circle  fiber   Measured  ‘G’   Measured  ‘S’  for  an  MTU   Measured  ‘V’  showing   50%,  75%  and  95%   cen3les  of  variability   Moscow  and  Chelyabinsk   to/from     •  London   •  Dublin   •  Frankfurt   •  Singapore    
  • 12. ©  Predictable  Network  Solu3ons  2015   12   12   RTT  for  zero  packet  size  in  direct  fibre  route      двусторонняя  задержка  прямой  маршрут  
  • 13. ©  Predictable  Network  Solu3ons  2015   13   13  13   Actual  RTT  for  MTU  packet  with  conges3on   “Distance”  impact  of  V  –  variability  due  to  load     “Distance”  impact  of  S  –  bandwidth  restric3on   Изменчивость  “расстояние”      ширина  полосы  “расстояние”  
  • 14. ©  Predictable  Network  Solu3ons  2015   14   14  14   Conges3on  due  to  load  can  have  a  bigger  impact  that  distance   §  Frankfurt  could  be  in  Africa  or  Russia   §  London  could  be  in  Dublin   Note  that    the  impact  of  load  “V”  can  be  measured  (and    hence  managed)  to  deliver   quality  to  the  end  user.     внере  есть  Frankfurt?  I  Where  is  Frankfurt?   ? ?
  • 15. ©  Predictable  Network  Solu3ons  2015   15   15  15  
  • 16. ©  Predictable  Network  Solu3ons  2015   16   16  16   Averages  do  not  tell  the  whole  story….   И  это  только  верхушка  айсберга    
  • 17. ©  Predictable  Network  Solu3ons  2015   17   17  17   Summary  of  ini7al  findings   Internet  users  can  get  decent  www  performance  from  servers  outside  of   Russia  (in  western  Europe)  i.e.  <  100  ms  delay     But…..     •  Applica3ons  that  don’t  like  “V”,  variability,  should      avoid  Frankfurt  and   London    -­‐  video,  gaming    etc   •  Adding  bandwidth  will  not  reduce  the  conges3on   Further  research  will  determine  the  variability  of  ∆Q  and  how  certain   applica3ons  are  impacted  in  different  parts  of  Russia  and  Eurasia  and  answer   ques3ons  like:   •  Where  to  put  what  applica3ons     •  Where  to  handoff  traffic    
  • 18. ©  Predictable  Network  Solu3ons  2015   18   18  18   Thanks!     pete.cladingbowl@ixcellerate.com