Today, airport passengers are expecting a higher customer experience than just the basic facilities that they used to get earlier. Long waiting times, unhygienic facilities, and lack of food options are no longer considered an acceptable airport customer experience. The stress of not knowing the way to their terminals, inconvenient car parking, or a long wait for security checks were considered an expected part of air travel, but not anymore. The new-age passengers expect excellence, and their expectations are always rising. Airports need to be flexible in the way they operate to meet the evolving customer experience. If not, they are sure to get left behind. In this fast-changing landscape, it is important to understand how to deliver a wonderful customer experience. When Clootrack analyzed 3,591 online conversations of Europe airport passengers, it came out clear that passengers have their own wish lists. Clootrack has listed down the top 7 drivers of customer experience for Airports pre-COVID in Europe. Read more - https://www.clootrack.com/insights/travel-hospitality/customer-experience-airport-passengers-europe-covid