Marisa is disappointed with her current therapist and wants to be treated differently than other clients. She does not take responsibility for her problems. The document recommends listening to Marisa's expectations without voicing an opinion, being open-minded and non-controlling by asking open-ended questions to help influence her in a positive way. It cautions against using close-ended questions, taking sides, persuasion, blaming, or acting as an expert. The source for this information is a textbook on ethics in the helping professions.