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ESSAY CHOICE 1
Develop a communication strategy to resolve conflict in the
work environment.
One of the key challenges for managers is to find adaptive
communication strategies that create an open, enabling work
culture. Management have asked you to develop a
communication strategy to improve staff morale following a
meeting highlighting entrenched conflict in the workplace.
Management is supportive of positive resolution and reluctant
to lose staff members.
Management perceive that the conflict is the result of:
· discrimination issues due to diverse workplace
· harassment / bullying issues
· power issues.
The critical analysis of the work environment and the resultant
communication strategy will demonstrate your understanding of:
· structural issues (mechanistic or organic structure or a hybrid
of both)
· cultural ethos of the organisation (receptivity of management,
acceptance of diversity, openness to innovation)
· characteristics of prevailing work culture of the organisation
(e.g. embracive work culture and adaptivity of management)
· work relationship issues such as interpersonal and group
communication
· ethical and legal best practice.
Select an organisation that you thoroughly investigated
(minimum of twenty staff). This might be an organisation where
you have worked. However, this organisation must be large
enough and sufficiently complex to sustain a detailed analysis
of these important conflict issues.
However, focus only on those elements that are most
appropriate to the development of a communication strategy to
improve staff morale.
At least six scholarly sources must be submitted. Referencing
should be in either the Harvard or APA referencing system.
There is an excellent guide to referencing styles available
through the Griffith University library website. Further
guidelines and Criteria Sheet are available through the unit
website.
Essays should be double spaced (or at least 1.5 minimum) using
12pt Times or the equivalent (eg. 11pt Arial) and presented as
doc or docx files.
Always attach a completed Assignment Cover Sheet, available
through the Assessment information on the course website.
BIZ102 Assessment 1 Brief Page 1 of 6
ASSESSMENT BRIEF
Subject Code and Title BIZ102 Understanding People and
Organisations
Assessment Reflective Journal 1: Emotional Intelligence
Individual/Group Individual
Length 600 words (+/- 10%)
Learning Outcomes a) Explain the importance of self-
awareness and
emotional intelligence, and analyse its impact on
professional competencies
b) Integrate strategies to effectively interact with
others in a diverse professional context
c) Identify and reflect on own strengths and their
application in the business context
d) Reflect on feedback to identify opportunities for
self-improvement and professional development
Submission By 11:55pm AEST/AEDT Sunday of module 2.2
(week 4)
Weighting 15%
Total Marks 100 marks
Context
A key to self-directed learning is reflection. Reflection enables
the ability to examine
situations in order to better understand the surrounding context
and identify potential
improvements for the future. This assessment aims to develop
your awareness and
reflective learning ability while also assessing your
understanding of the topics covered in
modules 1 and 2.
Reflective writing ordinarily occurs in the first person (and you
can do so here) and works
best when you think deeply about a topic and look at both the
positives as well as
opportunities to improve in a situation. Examples within the
context of this assessment
might be:
• I found taking the Emotional Intelligence self-assessment
challenging/interesting/useful/ a new experience because...
• Mayer and Salovey (1997) emphasise the importance of
perceiving, accessing and
generating emotions to develop emotional intelligence, which is
not something I
have thought about much previously...
BIZ102 Assessment 1 Brief Page 2 of 6
• I agreed/disagreed with the first result because...
Please also visit the Academic Skills blackboard page for an
overview of reflective writing in
higher education: https://laureate-
au.blackboard.com/webapps/blackboard/content/listContent.jsp?
course_id=_20163_1&co
ntent_id=_2498857_1&mode=reset
Instructions
Complete the Emotional Intelligence self-assessment prescribed
in module 2 of the subject.
Compose your reflective journal entry addressing the three
questions below.
Include a screenshot of your emotional intelligence test results
from the test website in your
paper.
Identify theoretical concepts reviewed in modules 1 and 2 that
support your reflection.
Include at least two academic references to sources in the
module 1 and 2 learning
resources for this subject that present the theoretical concepts
identified, to support your
ideas.
Follow the APA 6th edition style of referencing to cite your
academic resources and provide
your reference list.
Guiding questions:
1. To what extent do you agree with the results of the self-
assessment?
2. What have you learned about yourself from the results of this
self-assessment?
3. How might you use the insight from this self-assessment to
improve your
professional practice?
Submission Instructions
Submit your Reflective Journal 1: Emotional intelligence via
the Assessment link in the main
navigation menu in BIZ102 Understanding People and
Organisations. The learning facilitator
will provide feedback via the Grade Centre in the LMS portal.
Feedback can be viewed in My
Grades.
BIZ102 Assessment 1 Brief Page 3 of 6
The Learning Rubric below is your guide to how your
assessment task will be marked. Please
be sure to check this rubric very carefully before submission.
BIZ102 Assessment 1 Brief Page 4 of 6
Learning Rubric: Assessment 1- Reflective Journal 1: Emotional
Intelligence
Assessment
Attributes
Fail (Unacceptable)
0-49%
Pass
(Functional)
50-64%
Credit
(Proficient)
65-74%
Distinction
(Advanced)
75 -84%
High Distinction
(Exceptional)
85-100%
Emotional
intelligence
Reflection and
linkage to theory
40%
Journal entry demonstrates a
limited attempt to reflect on
the results of the emotional
intelligence self-assessment,
with no/limited attempt to
apply theoretical concepts to
support ideas.
Journal entry
demonstrates a basic
attempt to reflect on
the results of the
emotional intelligence
self-assessment, with
a basic attempt to
apply theoretical
concepts to support
ideas.
Journal entry
adequately reflects on
the results of the
emotional intelligence
self-assessment, with a
critical application of
theoretical concepts to
support ideas.
Journal entry thoroughly
reflects on the results of
the emotional
intelligence self-
assessment, with a
critical and in-depth
application of theoretical
concepts to support
ideas.
Journal entry expertly
reflects on the results of
the emotional intelligence
self-assessment, with an
in-depth, critical and
meticulous application of
theoretical concepts to
support ideas.
Professional Practice
Reflection
30%
Journal entry demonstrates
no/limited attempt to link
acquired knowledge to
future professional practice.
Journal entry
demonstrates an
attempt to reflect on
the application of
acquired knowledge
to future professional
practice.
Journal entry
adequately reflects on
the application of
acquired knowledge to
future professional
practice.
Journal entry thoroughly
reflects on the
application of acquired
knowledge to future
professional practice.
Journal entry expertly
reflects on the application
of acquired knowledge to
future professional
practice.
BIZ102 Assessment 1 Brief Page 5 of 6
Structure and flow of
ideas
20%
Journal entry does not
present sufficient
information, ideas or
evidence.
Journal entry lacks
logical/clear structure and
flow of ideas, making it
difficult to understand.
Line of reasoning is unclear
and difficult to follow.
Journal entry presents
information, ideas
and evidence
sufficiently, however
these require further
logic and clarity.
Journal entry has a
sufficient structure,
however flow of ideas
are a challenge and
can be difficult to
understand.
Line of reasoning is
passable, however,
can sometimes be
difficult to follow and
requires clarity.
Journal entry presents
information, ideas and
evidence clearly and
logically.
Journal entry has a
good structure, with a
good flow of ideas.
Line of reasoning is of a
good standard and easy
to follow.
Journal entry presents
information and
arguments in a logical
and clear way, which is
well supported by
evidence.
Journal entry has a very
good structure, with a
strong flow of ideas;
opinions and ideas are
expressed in a clear and
concise manner with
obvious connection to
topic.
Line of reasoning is clear,
logical and easy to
follow.
Journal entry is expertly
presented; descriptive,
concise and informative,
exceptionally developed
and well supported by
evidence.
Journal entry has an
excellent structure, with a
strong, clear flow of ideas;
engages and sustains the
audience’s interest in the
topic and the reader can
immediately grasp the
relevancy.
Line of reasoning is
excellent; demonstrating a
clear, logical flow of ideas
and arguments that are
easy to follow.
Correct citation of
key resources
10%
Does not use sufficient
sources.
Does not include correct
references or in-text
citations; does not use APA
6th style.
Uses sufficient
sources, however can
be greatly improved.
Attempts to include
references or in-text
citations, however
these are sometimes
insufficient for
research purposes, or
incorrect; uses APA 6th
Shows good evidence
of attempts to source
information.
Includes in-text
citations and
references from
suitable sources; uses
APA 6th style, however
may contain minor
Shows evidence of wide
scope for sourcing
evidence.
Includes in-text citations
and references from
suitable sources; uses
APA 6th style, containing
minimal and or no errors.
Shows evidence of
extensive scope for
sourcing evidence
Includes in-text citations
and references from
suitable sources; uses APA
6th style, containing no
errors.
BIZ102 Assessment 1 Brief Page 6 of 6
style, however may
contain some citation
or referencing errors.
citation or referencing
errors.

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ESSAY CHOICE 1Develop a communication strategy to resolve confli.docx

  • 1. ESSAY CHOICE 1 Develop a communication strategy to resolve conflict in the work environment. One of the key challenges for managers is to find adaptive communication strategies that create an open, enabling work culture. Management have asked you to develop a communication strategy to improve staff morale following a meeting highlighting entrenched conflict in the workplace. Management is supportive of positive resolution and reluctant to lose staff members. Management perceive that the conflict is the result of: · discrimination issues due to diverse workplace · harassment / bullying issues · power issues. The critical analysis of the work environment and the resultant communication strategy will demonstrate your understanding of: · structural issues (mechanistic or organic structure or a hybrid of both) · cultural ethos of the organisation (receptivity of management, acceptance of diversity, openness to innovation) · characteristics of prevailing work culture of the organisation (e.g. embracive work culture and adaptivity of management) · work relationship issues such as interpersonal and group communication · ethical and legal best practice. Select an organisation that you thoroughly investigated (minimum of twenty staff). This might be an organisation where you have worked. However, this organisation must be large enough and sufficiently complex to sustain a detailed analysis of these important conflict issues. However, focus only on those elements that are most
  • 2. appropriate to the development of a communication strategy to improve staff morale. At least six scholarly sources must be submitted. Referencing should be in either the Harvard or APA referencing system. There is an excellent guide to referencing styles available through the Griffith University library website. Further guidelines and Criteria Sheet are available through the unit website. Essays should be double spaced (or at least 1.5 minimum) using 12pt Times or the equivalent (eg. 11pt Arial) and presented as doc or docx files. Always attach a completed Assignment Cover Sheet, available through the Assessment information on the course website. BIZ102 Assessment 1 Brief Page 1 of 6 ASSESSMENT BRIEF Subject Code and Title BIZ102 Understanding People and Organisations Assessment Reflective Journal 1: Emotional Intelligence Individual/Group Individual Length 600 words (+/- 10%) Learning Outcomes a) Explain the importance of self- awareness and emotional intelligence, and analyse its impact on professional competencies
  • 3. b) Integrate strategies to effectively interact with others in a diverse professional context c) Identify and reflect on own strengths and their application in the business context d) Reflect on feedback to identify opportunities for self-improvement and professional development Submission By 11:55pm AEST/AEDT Sunday of module 2.2 (week 4) Weighting 15% Total Marks 100 marks Context A key to self-directed learning is reflection. Reflection enables the ability to examine situations in order to better understand the surrounding context and identify potential improvements for the future. This assessment aims to develop your awareness and reflective learning ability while also assessing your understanding of the topics covered in modules 1 and 2. Reflective writing ordinarily occurs in the first person (and you can do so here) and works best when you think deeply about a topic and look at both the positives as well as opportunities to improve in a situation. Examples within the
  • 4. context of this assessment might be: • I found taking the Emotional Intelligence self-assessment challenging/interesting/useful/ a new experience because... • Mayer and Salovey (1997) emphasise the importance of perceiving, accessing and generating emotions to develop emotional intelligence, which is not something I have thought about much previously... BIZ102 Assessment 1 Brief Page 2 of 6 • I agreed/disagreed with the first result because... Please also visit the Academic Skills blackboard page for an overview of reflective writing in higher education: https://laureate- au.blackboard.com/webapps/blackboard/content/listContent.jsp? course_id=_20163_1&co ntent_id=_2498857_1&mode=reset Instructions Complete the Emotional Intelligence self-assessment prescribed in module 2 of the subject. Compose your reflective journal entry addressing the three questions below.
  • 5. Include a screenshot of your emotional intelligence test results from the test website in your paper. Identify theoretical concepts reviewed in modules 1 and 2 that support your reflection. Include at least two academic references to sources in the module 1 and 2 learning resources for this subject that present the theoretical concepts identified, to support your ideas. Follow the APA 6th edition style of referencing to cite your academic resources and provide your reference list. Guiding questions: 1. To what extent do you agree with the results of the self- assessment? 2. What have you learned about yourself from the results of this self-assessment? 3. How might you use the insight from this self-assessment to improve your professional practice? Submission Instructions Submit your Reflective Journal 1: Emotional intelligence via the Assessment link in the main
  • 6. navigation menu in BIZ102 Understanding People and Organisations. The learning facilitator will provide feedback via the Grade Centre in the LMS portal. Feedback can be viewed in My Grades. BIZ102 Assessment 1 Brief Page 3 of 6 The Learning Rubric below is your guide to how your assessment task will be marked. Please be sure to check this rubric very carefully before submission. BIZ102 Assessment 1 Brief Page 4 of 6 Learning Rubric: Assessment 1- Reflective Journal 1: Emotional Intelligence Assessment Attributes Fail (Unacceptable) 0-49% Pass (Functional)
  • 7. 50-64% Credit (Proficient) 65-74% Distinction (Advanced) 75 -84% High Distinction (Exceptional) 85-100% Emotional intelligence Reflection and linkage to theory 40% Journal entry demonstrates a limited attempt to reflect on the results of the emotional intelligence self-assessment, with no/limited attempt to apply theoretical concepts to support ideas.
  • 8. Journal entry demonstrates a basic attempt to reflect on the results of the emotional intelligence self-assessment, with a basic attempt to apply theoretical concepts to support ideas. Journal entry adequately reflects on the results of the emotional intelligence self-assessment, with a critical application of theoretical concepts to support ideas. Journal entry thoroughly reflects on the results of the emotional intelligence self- assessment, with a critical and in-depth application of theoretical concepts to support ideas. Journal entry expertly reflects on the results of the emotional intelligence
  • 9. self-assessment, with an in-depth, critical and meticulous application of theoretical concepts to support ideas. Professional Practice Reflection 30% Journal entry demonstrates no/limited attempt to link acquired knowledge to future professional practice. Journal entry demonstrates an attempt to reflect on the application of acquired knowledge to future professional practice. Journal entry adequately reflects on the application of acquired knowledge to future professional practice. Journal entry thoroughly reflects on the application of acquired knowledge to future
  • 10. professional practice. Journal entry expertly reflects on the application of acquired knowledge to future professional practice. BIZ102 Assessment 1 Brief Page 5 of 6 Structure and flow of ideas 20% Journal entry does not present sufficient information, ideas or evidence. Journal entry lacks logical/clear structure and flow of ideas, making it difficult to understand. Line of reasoning is unclear and difficult to follow. Journal entry presents information, ideas and evidence sufficiently, however
  • 11. these require further logic and clarity. Journal entry has a sufficient structure, however flow of ideas are a challenge and can be difficult to understand. Line of reasoning is passable, however, can sometimes be difficult to follow and requires clarity. Journal entry presents information, ideas and evidence clearly and logically. Journal entry has a good structure, with a good flow of ideas. Line of reasoning is of a good standard and easy to follow. Journal entry presents information and arguments in a logical and clear way, which is well supported by evidence.
  • 12. Journal entry has a very good structure, with a strong flow of ideas; opinions and ideas are expressed in a clear and concise manner with obvious connection to topic. Line of reasoning is clear, logical and easy to follow. Journal entry is expertly presented; descriptive, concise and informative, exceptionally developed and well supported by evidence. Journal entry has an excellent structure, with a strong, clear flow of ideas; engages and sustains the audience’s interest in the topic and the reader can immediately grasp the relevancy. Line of reasoning is excellent; demonstrating a clear, logical flow of ideas and arguments that are easy to follow.
  • 13. Correct citation of key resources 10% Does not use sufficient sources. Does not include correct references or in-text citations; does not use APA 6th style. Uses sufficient sources, however can be greatly improved. Attempts to include references or in-text citations, however these are sometimes insufficient for research purposes, or incorrect; uses APA 6th Shows good evidence of attempts to source
  • 14. information. Includes in-text citations and references from suitable sources; uses APA 6th style, however may contain minor Shows evidence of wide scope for sourcing evidence. Includes in-text citations and references from suitable sources; uses APA 6th style, containing minimal and or no errors. Shows evidence of extensive scope for sourcing evidence Includes in-text citations and references from suitable sources; uses APA 6th style, containing no errors. BIZ102 Assessment 1 Brief Page 6 of 6
  • 15. style, however may contain some citation or referencing errors. citation or referencing errors.