The document describes the organizational structure of ESPN Regional Television's satellite office in Charlotte, North Carolina that oversees the Bell Helicopter Armed Forces Bowl. The office has 5 employees led by an Executive Director who oversees 20 volunteer committees totaling over 220 people. They work to maintain sponsor relationships year-round and plan the bowl game event. The office uses both formal and informal communication and strives for an open communication culture with little internal conflict. Meetings are held monthly to coordinate efforts between the various groups involved in organizing the successful event.

2. General Information Satellite office of ESPN Regional Television Office of Five people Brant Ringler(Executive Director) Anne Rector (Supervisor of Operations and Events) Hope Lockett (Supervisor of Sales and Marketing) Trisha Branch (Ticket Manager) Adam Powers (Project Event Assistant) Based in Charlotte, North Carolina/Reports to Bristol, Connecticut Founded in 2003 Plains Capitol Fort Worth Bowl and in 2006 became Bell Helicopter Armed Forces Bowl

3. General Information ESPN Regional Television has multiple events 6 Bowl Games Bell Helicopter Armed Forces Bowl Pioneer Las Vegas Bowl Sheraton Hawaii Bowl PapaJohns.com Bowl New Mexico Bowl St. Petersburg Bowl

4. General Information Basketball: -Anaheim Classic (www.AnaheimClassic.com) -Old Spice Classic (www.OldSpiceClassic.com) -O’Reilly Auto Parts Puerto Rico Tip-Off (www.PuertoRicoTipOff.com) -Pizza Hut Big East/SEC Invitational -O’Reilly Auto Parts All-College Classic -ESPNU Women’s College Basketball Invitational -Dick’s Sporting Goods Spartan Clash -ESPNU BracketBusters

5. General Information Golf: -Champions Skins Game -ESPN National Golf Challenge presented by Callaway -Par-3 Shootout -Skins Game Olympic Sports: -ESPNU Invitational Series presented by ConocoPhillips

6. Organizational Structure Executive Director- Oversees 20 volunteer committees (of over 220 people) Main Role- to maintain relationships of sponsors during the offseason taking care of them during bowl season Works with the pentagon to bring in military members of every branch which they honor during the game Puts together the game day script for operations & television

7. Organizational Structure Supervisor of Operations & Events Main role- to help out in dealing with different teams & their sports information directors Orders bowl gifts for players Does accounting & budgeting for bowl Helps with activation of sponsorships

8. Organizational Structure Supervising & Marketing Main Role- Handles the execution of sponsorship of main packages Gets 80 sponsorships per year Maintains the website & makes sure all the sponsors are displayed properly Works to create program ads, video board specs for the game

9. Organizational Structure Ticket Event Manager Main Role- Decides where everybody is going to sit in the stadium Prints the tickets Involved with free tickets to active duty armed forces members Groups the individual & corporate sponsors Oversees the “Ladies Day Out Committee” for the coaches wives & children

10. Organizational Structure Project Event Assistant Main Role- To assist anybody in the office that needs assistance Veteran & charity tickets Execution of game day operations

11. Organizational Structure Overall Goal- Each position works together to make the bowl game successful & honorable.

12. Organizational Structure Executive Council: Made up of city leaders, such as former State Senator Ken Brimer, the President of the Chamber of Commerce, & other high ranking leaders in the city of Fort Worth. Help get the word out about what the Bowl is doing on a monthly basis Meets once a month from September to December Board of Directors: Board of directors is made up of a lot of volunteer committee chair Main purpose: communicate with committees to make sure everything is according to plan

13. Organizational Structure Volunteers: 20 different volunteer committees Set up suites on Gameday Make sure 10 Cars per team Women’s day out Children’s hospital visits with players Welcome Home Hero

14. Organizational Structure Formal or Informal? Both (In Fort Worth office) A lot of informal face to face communication with in the office Formal interaction through e-mail to keep track of information incase something comes up.

15. Organizational Structure Formal Communication ESPN: Charlotte Office Boss visits 3-4 times a year Updating on ticket sales, etc Trust has developed over the years so no micromanaging Military Very formal but more relaxed with familiarity over time Universities Phone calls and follow-up emails Fly in representatives for meeting to discuss the process Volunteers Email committee chairs

16. Organizational Culture Internal Conflict There’s not much of it Open-door, open-communication policy Act as a small family Big issues are rare but will have group meeting if necessary to work it out

17. Organizational Culture External Conflict ESPN Not much conflict Some time delays Military Very easy to work with Volunteers Sometimes have to micromanage but for the most part the volunteer chairs handle situations Universities Have to stay on top of them to get paper work and site visits pre bowl game. Stay in constant communication with them during bowl week to try and combat any issues

18. Organizational Culture Changes Over the years- This will be the 7th year of the bowl’s existence Moved from 2 different office locations to 1 Change in management positions in Charlotte Management style has not Built multiple relationships with different people Have a micromanage style/ lets the Ft. Worth office make own decisions as long as they are in formed with big ones

19. Organizational Culture 1st 3 years was called the Fort Worth Bowl Plains Capital Bank was the title sponsor 2006 Changed to the Armed Forces bowl Bell Helicopter became the title sponsor No positions changed ESPN had to get comfortable after investing 3 years of the Fort Worth Bowl

20. Organizational System Once a month, from September through December, meetings are conducted Executive council Board of directors Scripts are made to conduct the meeting People who sit-in on these meetings relay the information to the appropriate persons. Volunteer committees Corporations Etc.

21. Organizational System When asked about organizational communication change… Feelings of fortune came to mind about the employees & volunteers Because of the open door policy in place, everyone has free reign to suggest change open communication allows them to know what works & doesn’t work

22. Organizational System What makes ESPN unique to work for? Working for a company like ESPN is awesome! Unprecedented benefits are given to employees Apart of the Disney corporation “Sports is something that usually gives people hope and something to be happy about. At a time, when our economy is in turmoil it is good to know that we can provide others a scapegoat, while honoring our patriots overseas at war.”