2. • X company is currently using Remedy
• Current Org Structure
• Cost center lies with Territory
Corporate Office
East Region West Region South Region
North Region
A)Territories – T1, T2…Tn
B)Sections
C)Then there are POP’s (
Stations, Junctions or Halts)
between Sections
Our Understanding
3. Business Requirements
Portal & Mobile
Experience
• Seamless
experience for
Requesting
Assets
Inventory
• Visibility across
the locations
IMAC Processes
• Installation of
Assets
• Movement of
Assets
• Allocation of
Assets
• Change of Assets
Reporting
• Real time
visibility of
Inventory- By
status, By Type,
By location
4. Submitter
Intender( Eg-
Station In-charge )
raises a request.
Approver Regional Store In-
charge
Warehouse
dispatcher
Approves or
rejects the
request.
Checks the inventory
in the region
Scans, updates and
dispatches the
requested asset.
Personas
5. Regional
Store In-
charge
Requestors
Submit the
request
through Omni-
Channel
Omni Channels such as Portals,
Mobile App, Email
Approvers
Checks if the asset is
available at location
If asset is
available
Dispatches the
asset to
requestor
Inventory gets updated in transit
Inventory
Inventory gets updated in transit
Checks & update inventory
If asset is
unavailable,
raises a
procurement r
equest
Dispatcher scans the asset
and send it to the store In-
charge
Requestor gets closure
notification.
Solution Process Flow
1
2
3
4.b
4.a