The document provides a profile and summary of qualifications for an experienced writer, editor, and project manager. She has extensive experience creating web content, technical documentation, training materials, and other communications for government agencies and corporate clients. Her skills include project management, content creation, editing, and strategic communication consulting. She has advanced technical skills and experience leading teams to design and produce a wide variety of digital and print materials.

1. Web Text Content Management SEO Graphics Capabilities Strategic Web Protocol
PROFILE
Versatile, exacting, experienced writer and editor who has served as project manager working with
teams of subject matter experts (SMEs) to create web content, page design and architecture using best-
practices and agile techniques for government, association and corporate clients. Collateral geared toward
both professional, technical and lay audiences including technical documentation, video tutorials, journal
feature articles, newsletters, FAQs, quick tips, text for training and instructional design courseware, press
releases and public affairs content. Entrepreneurial and self-disciplined. Clients include The U.S. EPA,
various 8a government contractors, Mayo Clinic Jacksonville, Mayo Clinic Arizona, Schering-
Plough, Celanese, Cincinnati Children’s Hospital, IBM, Diebold, the American Podiatric Medical
Association, The Infectious Disease Society of America, US Veterans' Association, US Navy Yard
SUMMARY OF QUALIFICATIONS
Project Manager for U.S. EPA's Office of Compliance user documentation and video tutorial creation for
discharge monitor reporting enterprise-wide data entry system
Author of white papers for a wide variety of government, corporate and association clients
Published author and editor in Sustainable Land Use Today, The Year in Veteran’s Affairs Medicine, US
Navy Yard’s, MRSA Mitigation at the Department of Veterans Affairs: An Interview with Dr. Rajiv
Jain, M.D., Freedom at Work, United States Year in Special Forces, Tribal Journal- US EPA
An Interview with Ross Perot
Wrote and produced Clearing the Air, a digital health care training platform sold to IBM
Lead consultant for Mayo Clinic, designing their $67K attraction and retention strategy
Designed communication metrics and conducted audits for major firms
GPO, AP, MLA and Chicago Manual of Style fluent
Erica Tingler
Author, Writer, Editor
Web Content Manager
Project Manager
8211 Tuckerman Lane
Potomac, Maryland 20854
Phone: 330.697.3905
Email: ericatingler@gmail.com

2. PROFESSIONAL HISTORY
Current Position: Contract Communication Consultant/Copywriter/Editor/Contractor
Faircount Media Group and QuestCom Communication Services, 2000-present
Distill dense and difficult scientific information into accessible language
Write compelling, technically accurate, exceptionally professional copy
Design, budget and manage communication strategies and their components
Invent, compose and manage the production of deliverables for hardcopy or Web content
Create and manage new media tools: scripts, digital stories & blogs
Edit, proofread and revise using AP or Chicago style
Recent Position: Senior Technical Writer and Instructional Designer
Avanti Corporation, 2011-2012
Project Manager for US EPA Office of Compliance Work Order for "3-in-1" Tool
Extracted information about IT infrastructure and related applications from IT staff and SMEs
Managed hours, budget and schedule for production
Created intuitive user interface for nationwide data-entry compliance
Created and produced video and help files to facilitate use of the new tool
Consultant, Communication Practice
Watson Wyatt Worldwide/Towers Watson, 2006-2007
Provided strategic consulting to advance internal and external organizational and communication initiatives
of Fortune 1000 companies
Developed strategies to promote employee engagement and recruitment Retained clients for a half million
profit as lead consultant
Researched and wrote compelling, technically accurate copy
Faculty, English
Stark State College of Technology, 1998 - 2006
Taught College Composition and Reading for Critical Analysis,
Effective Speaking, Composition and Literature to adult students
Taught Early College High School Program to at-risk secondary students
Mentored new teachers and coordinated satellite program instruction
Trained general studies faculty to initiate portfolio assessment system
Designed rubric method for narrative evaluation of student work
Assisted students in software use including MS Office Suite and other business applications
TECHNOLOGY
Tech-savvy in MS Suite, mastery in Word and PowerPoint, certified training in Articulate Suite,
competent in all social media, tech savvy in project management and wiki software applications, html,Outlook, Camtasia, Pagemaker and able to quickly adapt and learn new applications

3. EDUCATION
Bachelor of Science in English Education, 1990
Honors College: Kent State University, Kent, Ohio
Graduate Study in Language and Composition, 1994
Notre Dame College, South Euclid, Ohio; Kent State University
Business of Consulting Training, Watson Wyatt Worldwide, Washington D.C.
Certified Employee Benefits Communication Coursework, Washington D.C. (CEBS)
Postgraduate student, University of Maryland, International and Higher Education
AFFILIATIONS
International Association of Business Communicators
American Marketing Association
National Council Teachers of English
PUBLICATIONS
{Please see links below to portfolio samples. My hardcopy portfolio is more representative of my work.}
Published author in Sustainable Land Use Today, Veterans’ Affairs: The Year in Military Medicine,
H.W. Bush Commissioning Tribute, The Year in Special Operations, An Interview with Ross Perot,
MRSA Mitigation at the Department of Veterans Affairs: An Interview with Dr. Rajiv Jain, M.D. &
dozens of corporate communications and deliverables
Conducted the 2009/2010 Strategic Communication Audit for the American Podiatric Medical
Association, designing research techniques, leading focus groups, interviewing membership and
employees, auditing web site, hardcopy collateral, PR materials, political advocacy, the monthly scholarly
journal, and a monthly consumer publication--all culminating in comprehensive report and a strategic
communication plan to implement at the enterprise level.
Wrote and produced Clearing the Air, an IBM training platform originally a smoking cessation video for a
an employee wellness portal
Lead consultant for Mayo Clinic, designing their attraction and retention communication strategy: Make
More Than A Living; Make a Life - Mayo Clinic, conducting audits and designing brand campaign
LINKS
 MRSA Mitigation at the Department of Veterans' Affairs: An Interview with Dr.Rajiv Jain, MD P. 60
 The Year in Special Operations: An Interview with Ross Perot: Please turn to page 88.
 Freedom At Work: USS George H.W. Bush CVN 77, Navy League, US Hampton Roads (p.50)