ERGONOMICS IN HOUSEKEEPING - HOUSEKEEPING, I.I.H.M
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The document discusses ergonomics, which involves arranging work conditions and equipment to allow people to work safely and efficiently. It aims to reduce physical strain, injuries, and disorders. There are three types of ergonomics: physical, cognitive, and organizational. Some tips for ergonomic work include maintaining neutral postures, reducing force and excessive motions, keeping items in easy reach, and taking breaks to move and stretch. Specific guidelines are provided for housekeeping staff and enhancing the hotel guest experience through technologies.
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ergonomics in housekeeping
This document discusses ergonomics in the context of housekeeping work. It defines ergonomics as the science of fitting jobs and workplaces to workers' needs. It discusses three types of ergonomics - physical, cognitive, and organizational. It provides tips for reducing ergonomic risks like working in neutral postures, avoiding excessive force or motions, and maintaining a comfortable work environment. It also lists some ergonomic risk factors for housekeeping work and strategies to address them, such as employee rotation, workplace adjustments, redesigning work methods, and encouraging balanced diets and exercise.
Personal Hygiene & Grooming Standers of Hotel Industry
This document discusses personal hygiene and grooming standards for the hotel industry. It emphasizes the importance of proper hygiene, such as regularly washing hands, maintaining short and trimmed nails, and avoiding strong perfumes. Grooming standards include keeping hair clean and neatly styled, shoes polished, uniforms clean and ironed, and limited jewelry. The presentation stresses maintaining a professional appearance at work by smiling, listening, and avoiding behaviors like chewing gum or using a mobile phone. Overall, the document provides guidance on hygiene habits and grooming to meet industry standards.
Front Office
First point of contact of a hotel. Front office oversees all the aspects of office management. Handling guests is a main challenge for front desk staff. It is very vital to make them feel important. Requires tactics.
Uniform & uniform room
Uniforms are an important part of representing a hotel's brand and providing a polished appearance for staff. There are different uniform types for different roles, and uniforms should be designed for comfort, practicality, and to suit the hotel's theme or location. Proper procedures for issuing, exchanging, and tracking uniforms help ensure staff have appropriate uniforms and maintain organization in the uniform room.
Telephone Etiquettes in Front Office Operations.
The document provides guidelines for proper telephone etiquette. It recommends answering calls within three rings, identifying yourself, speaking politely, listening without interrupting, and using hold buttons appropriately. It also advises getting permission before putting callers on hold, thanking them for holding, and avoiding long hold times. The document stresses ending calls politely by answering all questions and using parting pleasantries.
GROOMING & ETIQUETTES OF HOSPITALITY WAITER
Basic requirement of hospitality waiter and the grooming standard is explained in detail. etiquettes of waiter and the personal grooming also explained in details.
Housekeeping Guest complain handling
The document discusses important concepts of housekeeping including complaint handling, eco-friendly practices, and pest control. It outlines various types of complaints guests may have including mechanical issues, poor attitudes of staff, and service problems. The document then provides detailed guidelines for housekeeping staff on how to properly handle complaints, which includes listening to the guest's issue, apologizing, investigating the problem, assigning it to the correct department, informing the guest of the resolution plan, and providing compensation when possible. It also discusses how to deal with unreasonable complaints outside of staff's control.
Unit 3 housekeeping human resource issues
This document discusses human resource issues related to housekeeping. It covers topics like recruiting, selecting, training, motivating and scheduling employees. Recruiting can be internal or external. Selection involves explicitness, objectivity, thoroughness and consistency. Training follows a four-step method of prepare, present, practice and follow up. Scheduling employees requires developing a staffing guide. Motivation techniques include recognition, communication and incentive programs. Discipline follows progressive steps and counseling is preferred over formal measures.
Recommended
ergonomics in housekeeping
This document discusses ergonomics in the context of housekeeping work. It defines ergonomics as the science of fitting jobs and workplaces to workers' needs. It discusses three types of ergonomics - physical, cognitive, and organizational. It provides tips for reducing ergonomic risks like working in neutral postures, avoiding excessive force or motions, and maintaining a comfortable work environment. It also lists some ergonomic risk factors for housekeeping work and strategies to address them, such as employee rotation, workplace adjustments, redesigning work methods, and encouraging balanced diets and exercise.
Personal Hygiene & Grooming Standers of Hotel Industry
This document discusses personal hygiene and grooming standards for the hotel industry. It emphasizes the importance of proper hygiene, such as regularly washing hands, maintaining short and trimmed nails, and avoiding strong perfumes. Grooming standards include keeping hair clean and neatly styled, shoes polished, uniforms clean and ironed, and limited jewelry. The presentation stresses maintaining a professional appearance at work by smiling, listening, and avoiding behaviors like chewing gum or using a mobile phone. Overall, the document provides guidance on hygiene habits and grooming to meet industry standards.
Front Office
First point of contact of a hotel. Front office oversees all the aspects of office management. Handling guests is a main challenge for front desk staff. It is very vital to make them feel important. Requires tactics.
Uniform & uniform room
Uniforms are an important part of representing a hotel's brand and providing a polished appearance for staff. There are different uniform types for different roles, and uniforms should be designed for comfort, practicality, and to suit the hotel's theme or location. Proper procedures for issuing, exchanging, and tracking uniforms help ensure staff have appropriate uniforms and maintain organization in the uniform room.
Telephone Etiquettes in Front Office Operations.
The document provides guidelines for proper telephone etiquette. It recommends answering calls within three rings, identifying yourself, speaking politely, listening without interrupting, and using hold buttons appropriately. It also advises getting permission before putting callers on hold, thanking them for holding, and avoiding long hold times. The document stresses ending calls politely by answering all questions and using parting pleasantries.
GROOMING & ETIQUETTES OF HOSPITALITY WAITER
Basic requirement of hospitality waiter and the grooming standard is explained in detail. etiquettes of waiter and the personal grooming also explained in details.
Housekeeping Guest complain handling
The document discusses important concepts of housekeeping including complaint handling, eco-friendly practices, and pest control. It outlines various types of complaints guests may have including mechanical issues, poor attitudes of staff, and service problems. The document then provides detailed guidelines for housekeeping staff on how to properly handle complaints, which includes listening to the guest's issue, apologizing, investigating the problem, assigning it to the correct department, informing the guest of the resolution plan, and providing compensation when possible. It also discusses how to deal with unreasonable complaints outside of staff's control.
Unit 3 housekeeping human resource issues
This document discusses human resource issues related to housekeeping. It covers topics like recruiting, selecting, training, motivating and scheduling employees. Recruiting can be internal or external. Selection involves explicitness, objectivity, thoroughness and consistency. Training follows a four-step method of prepare, present, practice and follow up. Scheduling employees requires developing a staffing guide. Motivation techniques include recognition, communication and incentive programs. Discipline follows progressive steps and counseling is preferred over formal measures.
Importance of Grooming in Hospitality Industry
This document discusses the importance of personal grooming and etiquette for professionalism. It covers topics like maintaining clean hair, nails, skin and teeth. For clothing, it emphasizes being neat, clean and well-ironed. It provides tips for both males and females on appropriate hairstyles, makeup, accessories and uniforms. Body language and nonverbal communication are important parts of interactions and can convey confidence, engagement or other impressions. Overall grooming and etiquette can positively influence how others perceive you.
Housekeeping Organizational Chart.pptx
The document discusses organizational charts for housekeeping departments in different types of hotels. It provides examples of typical reporting structures for executive housekeepers in large hotels, medium hotels, small hotels, business hotels, and chain hotels. Common roles like assistant housekeepers, supervisors for different areas, and directors of housekeeping for entire chains are described. The charts are meant to clearly define lines of authority and communication within the housekeeping department.
Staff etiquette & manners in hospitality
This document provides etiquette and manners guidelines for interacting with guests. It discusses maintaining a smile and eye contact, keeping a distance of 2 feet while speaking softly, and avoiding unnecessary gestures. It also addresses posture, hand positioning, and not congregating in groups when guests are not present. When walking, guidelines include pacing evenly, giving right of way, and opening doors. Speech should be soft and polite in all areas. Anticipating guest needs, maintaining professionalism, and refraining from offensive habits are also covered.
Grooming & personal hygiene
The document provides grooming and personal hygiene standards for hotel staff. It outlines that all staff should maintain high standards of grooming to create a good impression on guests. It then lists detailed standards for hair, facial hair, hands, personal hygiene, shoes, jewelry, and uniforms for both men and women to ensure a professional appearance.
Attributes of a hotel Front Office presonnel
This document discusses the key attributes required for front office staff. It lists attributes such as pleasant personality, personal hygiene, physical fitness, honesty, salesmanship, diplomacy, good memory, good communication skills, calmness, courtesy, loyalty, punctuality, and a smiling face. For each attribute, it provides further details on what is required and why it is important. For example, it states that personal hygiene includes being clean and fresh looking, brushing teeth twice a day, showering regularly, and shaving every day. Physical fitness is needed because front office staff must stand for 8-10 hours each day.
Public area cleaning
The document discusses various facilities and concepts related to hotels and hospitality including swimming pools, cabana rooms, patios, elevators, banquet rooms, hallways, malls, and 24-hour restaurants. It provides cleaning and maintenance procedures for pools, elevators, banquet rooms, and hallways. Key terms are defined such as swimming pool, patio, elevator, banquet, mall, and 24-hour restaurant. Sources for the information are listed as books on housekeeping operations, internet sources, Google, Wikipedia, and YouTube.
Introduction to housekeeping
Housekeeping
The basic concept of housekeeping has started from keeping a domestic house clean and has gradually come to maintaining high standards of cleanliness and maintenance at commercial levels. Besides this , housekeeping should also contribute to the saving in costs of labour, cleaning material and equipment, furnishings and the like in every type of establishment.
Housekeeping
means maintaining a house on a daily or long term
basis or looking after its cleanliness, tidiness, upkeep and smooth running.
How do you make sure that everything in the house is in usable condition?
None of the objects are broken or chipped and fabrics are not torn.
All the fixtures like taps, geysers are not leaking, electric wiring is proper and there is no danger of fire due to short circuiting and so on.
Is a process of keeping a place clean, beautiful and well maintained so that it looks and feels pleasant and inviting to all, either, living, visiting or working there.
Importance of Housekeeping
A good Housekeeping would have ensured smooth functioning of all gadgets, no leaks, a comfortable environment in which you would have enjoyed a hassle free living.
Thus housekeeping means attending to small tasks in time.
Areas of Housekeeping
In commercial establishments, the housekeeping services are done by a team of specialized people according to different areas.
Toilets
Taps, sinks, water closet, geysers, water supply, electrical sockets and switches, supply of towels, toilet paper, toiletries( shampoo, soap, etc.)
Rooms and Corridors
Ceiling and wall paint, wall paper, fans, air-conditioners, electrical switches and sockets, wiring, windows, doors, glass panes, bed, bed-making, carpets, locks, keys, etc.
Linen
Linen ( table napkin, tablecloth), towels, bed sheets, bed covers, blankets, garments of guest, staff uniforms, etc.
Furniture and furnishings
Furniture, curtains, table lamps, tube lights, chandeliers, bulbs, sofas, dining tables and chairs, etc.
Gardens
Plants, pots, lawn (grass), flowers, trees, bushes, hedges, etc.
Public areas
Stair case, corridors, lobby, conference/seminar room, waiting halls, recreation room, parking area, clubs, swimming pool, offices, common toilets, etc.
Personnel involved in Housekeeping in Commercial Establishments
Housekeeper
She or he is responsible for upkeep and maintenance of the premises.
Housekeeping Department
Wherever there is separate housekeeping department a proper organisational structure is necessary with different kinds of people responsible for different tasks and some people to supervise them
Housekeeper
The housekeeper is the overall in-charge of the housekeeping department. He or she directly controls all the personnel as well as all aspects of housekeeping.
She/ he is responsible for the cleanliness, beautification and maintenance of the premises.
Assistant housekeeper
He or she is responsible for all the aspects similar to that of the housekeeper.
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EXAMINING HOW TO ENSURE SAFETY AND SECURITY IN THE HOTEL THROUGH EFFICIENT HOUSEKEEPING OPERATION AND MANAGEMENT.
REDUCE SAFETY RISKS, SAFETY TIPS FOR STAFF, SAFETY TRAINING FOR STAFF, SECURITY ISSUES IN HOUSEKEEPING AND KEY CONTROL PROCEDURES.
Glass cleaning ppt
This document provides instructions for cleaning glass windows using a glass cleaning kit. It lists the necessary supplies which include a window squeegee, window washer, glass cleaner, extension pole, bucket and duster. It then outlines a 12 step process for using the squeegee to clean the glass through a series of strokes, ensuring the squeegee is tilted and positioned correctly to remove all water and prevent dripping on the cleaned areas of the window.
Hotel uniformed services
This document discusses the roles and responsibilities of various uniformed staff positions at a hotel lobby and bell desk. It describes the duties of the lobby manager, who oversees all guest services and acts as the manager's representative. Bell captains supervise morning shifts and set work schedules. Bell attendants assist guests by transporting luggage, familiarizing them with hotel amenities, and providing personalized service. Their tasks require communication skills and the ability to represent the hotel professionally.
Ethics in the hospitality workplace. ppt
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Attributes of a good server in Hotel
The document outlines the key attributes of a good server or waiter. These include maintaining proper personal hygiene and grooming. A waiter should also have the right attitude towards their work, which involves treating all customers with respect and having knowledge of the menu. Additionally, it is important for a waiter to assume responsibility, have a good memory, be courteous, have strong technical skills, sales ability, a sense of urgency, and ensure customer satisfaction. Maintaining these attributes can help a waiter perform their job efficiently and provide a positive customer experience.
6.1 cleaning equipments
The document discusses different types of cleaning equipment used in hotels. It describes manual equipment like brushes, brooms, box sweepers, dry mops and wet mops. It also discusses mechanical equipment like vacuum cleaners, scrubbing machines, carpet cleaning machines and washing/drying machines. Specific types of brushes, brooms, mops and cloths are defined along with their appropriate uses and care instructions. Cleaning equipment is essential for maintaining cleanliness in various areas of a hotel.
Food and beverage service operating equipments
This document provides definitions and summaries of the various types of equipment, furnishings, and supplies used in food service areas. It discusses furniture like tables, chairs, and sideboards. It also covers linens, crockery, glassware, tableware, and miscellaneous equipment. For each category, examples are given of specific items along with images to illustrate them. The goal is to define and categorize all the various pieces that make up the operational components in a food service setting.
Personal Hygiene and Grooming
This document outlines hotel grooming standards and proper hygiene practices. It discusses the importance of daily hygiene habits like showering, brushing teeth, using deodorant, and washing hands regularly. It provides guidance on uniforms, hair, nails, jewelry, perfume and body language. The key standards are to be clean, well-groomed, and wear light, natural scents and colors. Maintaining good hygiene and grooming is important for health, appearance and making a good impression.
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this slides discuss about the various staff in housekeeping department, their duties and responsibilities, hierarchy of the department, layout of the department, etc
INTRODUCTION TO HOSPITALITY AND THE WAITER
This document provides an overview of the role of waiters and food and beverage service staff. It discusses the different types of food and beverage establishments, the typical roles and classifications of service staff, and the importance of personal hygiene and presentation. It also describes a typical restaurant staff structure, with roles like head waiter, station head waiter, and sommelier. Maintaining high standards of hygiene, grooming, and uniform presentation is emphasized as crucial for providing good customer service and a positive dining experience.
Communication & its importance in front office
This document discusses the importance of communication in the hotel industry, specifically for the front office. It notes that effective communication is essential for planning, coordination, delegation, morale, leadership, and job satisfaction. Good internal communication within a hotel is important for coordination between departments and avoiding embarrassing situations. External communication allows a hotel to communicate with outside entities like government agencies and suppliers. The document outlines the key departments that the front office communicates and coordinates with, such as housekeeping, food and beverage, accounts, and engineering. It provides details on how the front office coordinates with housekeeping on room status updates, repairs, and special requests.
Hotel departments
This document summarizes the key departments in a hotel's organizational structure. It divides departments into revenue centers, which directly generate income, and cost centers, which support revenue-generating functions. Revenue centers include front office, food and beverage, and sales and marketing. The document also distinguishes between "front of house" departments like front desk and food service that interact with guests, and "back of house" ones like housekeeping and engineering with limited guest contact. It provides examples of department heads and briefly outlines some core responsibilities of rooms division, food and beverage, and other operational areas.
Handling customer complaints, Dealing Different Types of Guest
Customer service is important for keeping customers satisfied and returning. There are different types of customers and effective strategies for handling complaints. It is important to listen to complaints, take them seriously, and resolve issues to the customer's satisfaction in order to change unhappy customers into loyal returning customers.
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It is a common perception that accidents are unexpected or unplanned events, but in many instances, that’s not necessarily so. Some accidents result from unsafe conditions and work practices that have been ignored or tolerated for weeks, months, or even years.
Please join our webinar presentation to discover and review the truth about “Accidents”. Learn about the “Accident Pyramid” and most importantly, the “Preventive Measures” to avoid workplace injuries that we often refer to as “Accidents”.
Topics include:
Slips, Trips & Falls
Back Injuries & Prevention
Chemical Safety
Office Ergonomics and much more.
Presented by AlphaStaff Risk Control Consultant, Ben Abdallah.
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This document discusses human factors and ergonomics. It defines ergonomics as fitting jobs and workplaces to workers' needs by studying how to design tasks and make work easier. Poor ergonomics can increase risks of accidents, injuries, illness and costs. Assessments examine individuals, jobs, equipment, tools and environments to design safe, efficient work systems. Issues like back pain, musculoskeletal disorders and psychological stress are associated with poor ergonomics. The document provides examples of ergonomic considerations for offices, homes, kitchens, living rooms, bedrooms, bathrooms, driving and checklists. Stretches are illustrated to perform at work and home to reduce risks.
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This document discusses the importance of personal grooming and etiquette for professionalism. It covers topics like maintaining clean hair, nails, skin and teeth. For clothing, it emphasizes being neat, clean and well-ironed. It provides tips for both males and females on appropriate hairstyles, makeup, accessories and uniforms. Body language and nonverbal communication are important parts of interactions and can convey confidence, engagement or other impressions. Overall grooming and etiquette can positively influence how others perceive you.
Housekeeping Organizational Chart.pptx
The document discusses organizational charts for housekeeping departments in different types of hotels. It provides examples of typical reporting structures for executive housekeepers in large hotels, medium hotels, small hotels, business hotels, and chain hotels. Common roles like assistant housekeepers, supervisors for different areas, and directors of housekeeping for entire chains are described. The charts are meant to clearly define lines of authority and communication within the housekeeping department.
Staff etiquette & manners in hospitality
This document provides etiquette and manners guidelines for interacting with guests. It discusses maintaining a smile and eye contact, keeping a distance of 2 feet while speaking softly, and avoiding unnecessary gestures. It also addresses posture, hand positioning, and not congregating in groups when guests are not present. When walking, guidelines include pacing evenly, giving right of way, and opening doors. Speech should be soft and polite in all areas. Anticipating guest needs, maintaining professionalism, and refraining from offensive habits are also covered.
Grooming & personal hygiene
The document provides grooming and personal hygiene standards for hotel staff. It outlines that all staff should maintain high standards of grooming to create a good impression on guests. It then lists detailed standards for hair, facial hair, hands, personal hygiene, shoes, jewelry, and uniforms for both men and women to ensure a professional appearance.
Attributes of a hotel Front Office presonnel
This document discusses the key attributes required for front office staff. It lists attributes such as pleasant personality, personal hygiene, physical fitness, honesty, salesmanship, diplomacy, good memory, good communication skills, calmness, courtesy, loyalty, punctuality, and a smiling face. For each attribute, it provides further details on what is required and why it is important. For example, it states that personal hygiene includes being clean and fresh looking, brushing teeth twice a day, showering regularly, and shaving every day. Physical fitness is needed because front office staff must stand for 8-10 hours each day.
Public area cleaning
The document discusses various facilities and concepts related to hotels and hospitality including swimming pools, cabana rooms, patios, elevators, banquet rooms, hallways, malls, and 24-hour restaurants. It provides cleaning and maintenance procedures for pools, elevators, banquet rooms, and hallways. Key terms are defined such as swimming pool, patio, elevator, banquet, mall, and 24-hour restaurant. Sources for the information are listed as books on housekeeping operations, internet sources, Google, Wikipedia, and YouTube.
Introduction to housekeeping
Housekeeping
The basic concept of housekeeping has started from keeping a domestic house clean and has gradually come to maintaining high standards of cleanliness and maintenance at commercial levels. Besides this , housekeeping should also contribute to the saving in costs of labour, cleaning material and equipment, furnishings and the like in every type of establishment.
Housekeeping
means maintaining a house on a daily or long term
basis or looking after its cleanliness, tidiness, upkeep and smooth running.
How do you make sure that everything in the house is in usable condition?
None of the objects are broken or chipped and fabrics are not torn.
All the fixtures like taps, geysers are not leaking, electric wiring is proper and there is no danger of fire due to short circuiting and so on.
Is a process of keeping a place clean, beautiful and well maintained so that it looks and feels pleasant and inviting to all, either, living, visiting or working there.
Importance of Housekeeping
A good Housekeeping would have ensured smooth functioning of all gadgets, no leaks, a comfortable environment in which you would have enjoyed a hassle free living.
Thus housekeeping means attending to small tasks in time.
Areas of Housekeeping
In commercial establishments, the housekeeping services are done by a team of specialized people according to different areas.
Toilets
Taps, sinks, water closet, geysers, water supply, electrical sockets and switches, supply of towels, toilet paper, toiletries( shampoo, soap, etc.)
Rooms and Corridors
Ceiling and wall paint, wall paper, fans, air-conditioners, electrical switches and sockets, wiring, windows, doors, glass panes, bed, bed-making, carpets, locks, keys, etc.
Linen
Linen ( table napkin, tablecloth), towels, bed sheets, bed covers, blankets, garments of guest, staff uniforms, etc.
Furniture and furnishings
Furniture, curtains, table lamps, tube lights, chandeliers, bulbs, sofas, dining tables and chairs, etc.
Gardens
Plants, pots, lawn (grass), flowers, trees, bushes, hedges, etc.
Public areas
Stair case, corridors, lobby, conference/seminar room, waiting halls, recreation room, parking area, clubs, swimming pool, offices, common toilets, etc.
Personnel involved in Housekeeping in Commercial Establishments
Housekeeper
She or he is responsible for upkeep and maintenance of the premises.
Housekeeping Department
Wherever there is separate housekeeping department a proper organisational structure is necessary with different kinds of people responsible for different tasks and some people to supervise them
Housekeeper
The housekeeper is the overall in-charge of the housekeeping department. He or she directly controls all the personnel as well as all aspects of housekeeping.
She/ he is responsible for the cleanliness, beautification and maintenance of the premises.
Assistant housekeeper
He or she is responsible for all the aspects similar to that of the housekeeper.
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EXAMINING HOW TO ENSURE SAFETY AND SECURITY IN THE HOTEL THROUGH EFFICIENT HOUSEKEEPING OPERATION AND MANAGEMENT.
REDUCE SAFETY RISKS, SAFETY TIPS FOR STAFF, SAFETY TRAINING FOR STAFF, SECURITY ISSUES IN HOUSEKEEPING AND KEY CONTROL PROCEDURES.
Glass cleaning ppt
This document provides instructions for cleaning glass windows using a glass cleaning kit. It lists the necessary supplies which include a window squeegee, window washer, glass cleaner, extension pole, bucket and duster. It then outlines a 12 step process for using the squeegee to clean the glass through a series of strokes, ensuring the squeegee is tilted and positioned correctly to remove all water and prevent dripping on the cleaned areas of the window.
Hotel uniformed services
This document discusses the roles and responsibilities of various uniformed staff positions at a hotel lobby and bell desk. It describes the duties of the lobby manager, who oversees all guest services and acts as the manager's representative. Bell captains supervise morning shifts and set work schedules. Bell attendants assist guests by transporting luggage, familiarizing them with hotel amenities, and providing personalized service. Their tasks require communication skills and the ability to represent the hotel professionally.
Ethics in the hospitality workplace. ppt
A short but succinct overview of the key elements of the key elements of ethics in the workplace and the impact that bad ethics has on a work culture.
Attributes of a good server in Hotel
The document outlines the key attributes of a good server or waiter. These include maintaining proper personal hygiene and grooming. A waiter should also have the right attitude towards their work, which involves treating all customers with respect and having knowledge of the menu. Additionally, it is important for a waiter to assume responsibility, have a good memory, be courteous, have strong technical skills, sales ability, a sense of urgency, and ensure customer satisfaction. Maintaining these attributes can help a waiter perform their job efficiently and provide a positive customer experience.
6.1 cleaning equipments
The document discusses different types of cleaning equipment used in hotels. It describes manual equipment like brushes, brooms, box sweepers, dry mops and wet mops. It also discusses mechanical equipment like vacuum cleaners, scrubbing machines, carpet cleaning machines and washing/drying machines. Specific types of brushes, brooms, mops and cloths are defined along with their appropriate uses and care instructions. Cleaning equipment is essential for maintaining cleanliness in various areas of a hotel.
Food and beverage service operating equipments
This document provides definitions and summaries of the various types of equipment, furnishings, and supplies used in food service areas. It discusses furniture like tables, chairs, and sideboards. It also covers linens, crockery, glassware, tableware, and miscellaneous equipment. For each category, examples are given of specific items along with images to illustrate them. The goal is to define and categorize all the various pieces that make up the operational components in a food service setting.
Personal Hygiene and Grooming
This document outlines hotel grooming standards and proper hygiene practices. It discusses the importance of daily hygiene habits like showering, brushing teeth, using deodorant, and washing hands regularly. It provides guidance on uniforms, hair, nails, jewelry, perfume and body language. The key standards are to be clean, well-groomed, and wear light, natural scents and colors. Maintaining good hygiene and grooming is important for health, appearance and making a good impression.
HOUSEKEEPING DEPARTMENT OF HOTEL
this slides discuss about the various staff in housekeeping department, their duties and responsibilities, hierarchy of the department, layout of the department, etc
INTRODUCTION TO HOSPITALITY AND THE WAITER
This document provides an overview of the role of waiters and food and beverage service staff. It discusses the different types of food and beverage establishments, the typical roles and classifications of service staff, and the importance of personal hygiene and presentation. It also describes a typical restaurant staff structure, with roles like head waiter, station head waiter, and sommelier. Maintaining high standards of hygiene, grooming, and uniform presentation is emphasized as crucial for providing good customer service and a positive dining experience.
Communication & its importance in front office
This document discusses the importance of communication in the hotel industry, specifically for the front office. It notes that effective communication is essential for planning, coordination, delegation, morale, leadership, and job satisfaction. Good internal communication within a hotel is important for coordination between departments and avoiding embarrassing situations. External communication allows a hotel to communicate with outside entities like government agencies and suppliers. The document outlines the key departments that the front office communicates and coordinates with, such as housekeeping, food and beverage, accounts, and engineering. It provides details on how the front office coordinates with housekeeping on room status updates, repairs, and special requests.
Hotel departments
This document summarizes the key departments in a hotel's organizational structure. It divides departments into revenue centers, which directly generate income, and cost centers, which support revenue-generating functions. Revenue centers include front office, food and beverage, and sales and marketing. The document also distinguishes between "front of house" departments like front desk and food service that interact with guests, and "back of house" ones like housekeeping and engineering with limited guest contact. It provides examples of department heads and briefly outlines some core responsibilities of rooms division, food and beverage, and other operational areas.
Handling customer complaints, Dealing Different Types of Guest
Customer service is important for keeping customers satisfied and returning. There are different types of customers and effective strategies for handling complaints. It is important to listen to complaints, take them seriously, and resolve issues to the customer's satisfaction in order to change unhappy customers into loyal returning customers.
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Office Ergonomics by Franklin & Marshall College
The document discusses creating a healthy workplace environment through proper ergonomics. It defines ergonomics as designing the job to fit the worker. Good ergonomics can make jobs safer, easier, more pleasant, and save money. It identifies environmental conditions and physical stressors as two categories of ergonomic factors. Physical stressors can cause cumulative trauma disorders if repetitive motions are performed. The document provides tips to avoid injury such as maintaining proper posture while typing, taking breaks, and lifting safely.
Induction current
The document discusses health and safety regulations and procedures at an employee site induction. It covers the Health and Safety at Work Act of 1974 which requires employers to ensure a safe work environment and employees to take reasonable care of their own safety. It also summarizes regulations around hazardous chemicals, noise protection, machinery safety, fire safety, and the responsibilities of both employees and employers.
INDUSTRIAL REHABILITATION POWERPONT PRESENTATION
This document provides an introduction to industrial physical therapy. It discusses getting workers back to work through immediate care, early intervention, intermediate care, and functional capacity testing. Preventing work injuries involves ergonomics like proper lifting techniques and workplace design that considers factors like workstation heights, lighting, sitting, and standing positions. Physical therapists may make recommendations for returning to work or job modifications based on a worker's functional abilities and the demands of their job. The goal is to adapt jobs to fit workers rather than forcing workers to fit potentially injurious job requirements.
Work ergonomic
Ergonomics is defined as the relationship between humans and their working environment and equipment. It aims to optimize efficiency and prevent injuries by applying anatomical, physiological, and psychological knowledge to workplace design. Some key tips for an ergonomic workstation include having the monitor at eye level, keeping the keyboard and monitor centered, using a negative tilt keyboard support, maintaining straight wrists, and changing postures often. The purpose of ergonomics is to decrease injury risks, improve productivity, and enhance worker well-being through customized assessments and interventions. It is important because it can prevent common issues like back pain and headaches caused by improper work environments and equipment setups.
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This presentation covers the University of Alaska Fairbanks ergonomics program. The objectives are to familiarize attendees with ergonomic principles, risks like repetition and awkward postures, and how to properly arrange workstations and equipment to reduce strain. The goals of the UAF ergonomics program are training, workstation evaluations, and implementing corrective actions. Employees are instructed to make adjustments to their own workstations where possible and to request evaluations for equipment purchases or other fixes.
Ergonomics_08-2011
Ergonomics have become a concern within the workplace as improper or poor ergonomics can cause repetitive strain injuries, resulting in lost productivity, worker’s compensation claims and other liabilities for an organization.
Today, American companies spend approximately $30 billion annually on Repetitive Stress Injuries and Cumulative Trauma Disorders. These injuries could be prevented or lessened in severity through ergonomics health and wellness training.
I created this Ergonomics PowerPoint to share with others to enhance training. Feel free to share it with others.
Ergonomics 8 2011
The document discusses ergonomics in industrial and office settings. It defines ergonomics as the study of the relationship between people and their work environment. The goal is to prevent injuries by designing physical work to fit the user. Improper posture and repetitive tasks can cause musculoskeletal disorders if risks like bending, twisting, force, and vibration are not addressed. Solutions include adjusting workstations, using ergonomic tools, taking breaks, stretching, and changing positions to reduce fatigue and discomfort.
#7 ergonomics@home
This document discusses ergonomic risks both at work and at home. It provides tips to reduce ergonomic risks for common household tasks like gardening, cooking, and working on a computer. Some key risks include awkward posture, forceful exertions, repetitive motions, and vibration. The document recommends maintaining good posture, using tools that reduce force, taking breaks, and doing stretches to improve flexibility and strength. The overall message is that ergonomic risks can occur both at and away from work, so it's important to be aware of proper techniques to prevent injuries in all aspects of life.
Group ergonomicsguide
The document provides information on ergonomics and proper workplace setup to prevent injuries. It defines ergonomics as the scientific study of people at work and explains its goal of reducing stress and injuries related to work tasks. Statistics are given on workplace injuries and costs from poor ergonomics. Guidelines are offered for correct workstation arrangement, including monitor placement and chair adjustments. Potential consequences of incorrect ergonomics are outlined, such as eye strain, neck tension, and long-term musculoskeletal disorders like carpal tunnel syndrome. Signs and symptoms of ergonomic issues are also described.
special ergonomic for office workers or for computer users.ppt
Ergonomic Tips for Computer Users
Prolonged use of a computer keyboard and/or mouse can lead to frequent muscle aches and nerve pain unless a few guidelines are followed. You can work more comfortably and safely if you incorporate the following ergonomic tips into your work style:
Posture And Positioning
Maintain good posture when working at the keyboard. Utilize a chair with back support.
Keep your feet supported on the floor or on a footrest when you work to reduce pressure on your lower back
Avoid twisting or bending your trunk or neck. Frequently used items should be positioned directly in front of you and angled upward on a copyholder when working.
Keep your shoulders relaxed with your elbows close to your sides.
Avoid resting your elbows on the hard surface or edge of your table. Pads can be used to protect your elbows if necessary.
Elbows should be positioned at 100 to 110 degrees when working in order to keep a relaxed position at the keyboard. This could require a slight negative tilt (front of keyboard higher than back) when working in upright positions. If reclined in your chair, the keyboard could be at a positive angle to maintain this relaxed position.
Your wrists should be in a neutral or straight position when keying or using a pointing device or calculator. Wrist rests can assist you in maintaining a neutral position when used properly during pauses. Float your arms above the keyboard and wrist rest when keying. Avoid planting your wrists on the table or wrist rest. This can result in bending the wrists either up and down or side to side.
Take breaks. These breaks can be brief and should include stretches for optimal results. If possible, take a one or two-minute break every 15 to 20 minutes, or a five-minute break every hour. Every few hours, get up, move around, and do an alternative activity.
Work Technique
Reduce keystrokes with the use of macros or software programs allowing "sticky keys." Use scroll locks and keystroke combinations to reduce pointing-device movements.
Alternate tasks to make changes in your working position to avoid making the same movements for prolonged periods of time.
Keep your fingers and knuckles relaxed when working at the keyboard.
Never hold a pen or pencil in your hand when keying.
Avoid hitting the keyboard with excessive force. Studies have shown that the average user hits the keyboard with four times the required force when keying.
Avoid holding your pointing device tightly. Your hand should be relaxed.
Rest your eyes by refocusing on distant objects intermittently when working.
Work Environment
Avoid excessive reaching. Your keyboard, pointing device, files and telephone should be within easy reach.
Use a keyboard tray to properly position your keyboard and pointing device.
Use a copyholder positioned in line with your monitor and keyboard.
When writing at the computer, avoid excessive reaching over the keyboard or work materials. A sturdy in-line copyholder can double as a writing pad wide
Mdota 2010 intro to ergo
This document provides an introduction to ergonomics. The objectives are to understand the influences of the work environment on physical and psychosocial demands, the connection between work activities and repetitive strain disorders, methods to identify work hazards, and involve workers in addressing hazards. The history and definitions of ergonomics are discussed. Common injuries related to ergonomic risks like posture and repetition are also summarized. The document outlines the ergonomic evaluation process and provides examples of analyzing risks like lifting. Overall, the document introduces the topic of ergonomics and adapting the work environment for safety and efficiency.
ILRI Ergonomics Training
This document outlines an ILRI training on ergonomics. It discusses employers' responsibility to provide safe workplaces, defines ergonomics as fitting jobs to workers, and identifies various types of musculoskeletal disorders and their causes like repetitive motions or improper lifting. Examples of ergonomic hazards are discussed for different body parts. Simple exercises are presented to alleviate issues from prolonged sitting, like those experienced by drivers. Overall it promotes applying ergonomic principles to reduce injuries from physical strain and associated costs.
ERGONOMICS-LOGGING OPERATIONS
Ergonomics aims to design workspaces to fit human abilities and limitations, reducing risk of injuries like musculoskeletal disorders. It applies principles from sciences like anatomy and psychology to arrange tasks, equipment, and environments. This maximizes productivity while minimizing risks by considering human factors and preventing issues like repetitive strain.
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Ergonomics Training by University of Alaska Fairbanks
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ERGONOMICS IN HOUSEKEEPING - HOUSEKEEPING, I.I.H.M
- 1. EmilEE Das sEc-F Roll No.-16 aNish DaDhich sEc-F Roll No.-15 swaRNava chattopaDhayay sEc-F Roll No.-14
- 2. the study of how working conditions, equipment and information can be arranged so that people can work with them safely and more efficiently. derived from two Greek words :- “ergon” , meaning work and “nomoi” , meaning natural laws. Reduces physical strain and fatigue in workers, injuries and disorders. Reduces occupational and physical risk factors (high force, awkward postures, excessive repetition and vibration) It consists of three types :- Physical ergonomics Cognitive ergonomics Organizational ergonomics
- 3. Work in Neutral Postures. Reduce Excessive Force. Keep Everything in Easy Reach. Work at Proper Heights. Reduce Excessive Motions. Move, Exercise, and Stretch. Maintain a Comfortable Environment.
- 4. • Don't overload the Chambermaid trolley. • Carry Chambermaid trolley with right posture. • wear gloves to prevent injuries. • don't use high heels on wet floor you may slip. • use mops with long handle. • Employee rotation - For Housekeeping
- 5. • Glass to protect eyes from computer screens • Provide Easy Gadgets to Enhance the Guest Stay 1. Smart Mirrors 2. Tablet Controls 3. Virtual Reality 4. RFID - Radio-frequency identification • Sitting comfort (Video) - For Guest
- 6. http://lodgingmagazine.com/5-gadgets-to-enhance-the-guest-stay/ http://www.amaltas.org/show/ergonomics-powercomputer-users.html http://ergonomics.about.com/od/buyingguide/fr/iphone_2.Htm http://learning.richmond.edu/twiki/pub/OLT/ComputerEr http://ergonomics.about.com/od/buyingguide/fr/iphone_ Thank you
- 7. http://lodgingmagazine.com/5-gadgets-to-enhance-the-guest-stay/ http://www.amaltas.org/show/ergonomics-powercomputer-users.html http://ergonomics.about.com/od/buyingguide/fr/iphone_2.Htm http://learning.richmond.edu/twiki/pub/OLT/ComputerEr http://ergonomics.about.com/od/buyingguide/fr/iphone_ Thank you