© 2016 Epicor Software Corporation
An introduction to
Epicor ERP
Epicor Profile
 Epicor Software Corporation is a global business software company
 based in Austin, TX and was founded in 1972.
 Its products are aimed at the manufacturing, distribution, retail and
services industries.
 Epicor provides enterprise resource planning (ERP). Epicor also provides
customer relationship management (CRM), supply chain management
(SCM), and human capital management (HCM) software to business
customers in both Software as a Service (SaaS) and On-Premises
deployment models.
Your Priority is Our
Priority
Epicor promotes business growth by providing flexible,
industry-specific software—designed around the precise
needs of our customers—that dramatically improves
performance and profitability while managing complexity.
~20,000
customers~3,800
employees
150
countries
~$1 billion
revenue
Epicor At a Glance
Industry Focus
Aerospace & Defense
Automotive
Capital Equipment
Electronics
Fabricated Metals
Food & Beverage
Industrial Machining
Instruments & Controls
Medical Device
Printing / Packaging
Pharmaceutical
Rubber & Plastics
3PL/Logistics Services
Automotive
CPG
Industrial
Electrical & Plumbing Supply
Heating & Air Conditioning
Medical Supply
Pharmaceutical
Value-added Distributors
Manufacturing Distribution Retail
General
Merchandising
Home
Improvement
Lumber &
Building
Materials
Nurseries &
Garden Centers
Pharmacy
Services
Financial
Services
Hospitality
(Food)
Hospitality
(Property)
Non-Profit
Professional
Services
Sports &
Entertainment
<$25M $25–49M $50–99M $100–249M $250–999M >$1B
1–19
Very Small
20–99
Small
100–499
Lower
Mid-Market
500–999
Upper
Mid-Market
1,000–2,499
Large
>2,500
Very Large
Market Focus
Epicor ERP Epicor Tropos Epicor BisTrack
Industry Discrete
Manufacture/Distribution
Process Manufacturing Specialist Distribution
Subsectors Fabricated Metals
Industrial Machinery
Rubber & Plastics
Automotive
Aerospace & Defence
Medical Devices
Electronics/Hi-tech
Food & Beverage
Chemicals
Pharmaceuticals
Timber/Building Materials
Plumbing/Heating
Electrical
Geographies Global UK & Ireland UK & Ireland
Size $50m+ T/O $50m+ T/O $50m+ T/O
Examples Hayward Tyler
Xtrac
Rutland Plastics
WD-40
James T Blakeman
Kettle Produce
Giles Foods
Bruichladdich
Arnold Laver
Sovini Group
JT Atkinson
CP Hart
Epicor Target Markets
Embedded Data Analytics
 Cloud based easy to
use drag & drop data
visualization BI tool that
is tightly integrated with
Epicor ERPs with out of
the box KPIs and
dashboards
 Drill down into the data
to spot issues and
opportunities
Driving Growth: Omni-Channel
Commerce Epicor ERP
Business Process
Management
Data Services
Master Data
Management
Services
Orchestration
Epicor ICE Architecture: Our “Secret
Sauce”
 Open
 Flexible
 Connectable
 Upgradable
 Scalable
…without
compromise in
the cloud …
► Classroom
► Virtual courses
► Worldwide access to
over 100 courses with
instructor, solution,
and real business data
Instructor-Led
Courses
► Embedded courses
► Epicor Knowledge
Mentor
► On-demand tutorials
► Learning available at
any time
Self-Paced Learning Documentation
Your Global Source
for Lifelong Learning
► Illustrated, detailed
instructions of major
application functions
► On-line, printed,
or eBook options
Monterrey
Kuala Lumpur
Budapest
San Diego
Dublin
Minneapolis
Philadelphia
MoscowWarrington
Melbourne
Denver
Epicor Support Global Footprint
 16 Major support centres worldwide
 600+ Epicor support personnel, average tenure 6+ years, certified
through the Epicor University
 ‘Local Support’ focus; ‘Follow-the-Sun’ support available as an
optional extra
Helsinki
Bracknell
Auckland
Toronto
Bangalore
So what is Epicor ‘Global Support’ ?
 Epicor Support Services
 For End-User Customers
 For Channel Partners
 For all Epicor Products
 On-Premise, Hosted and Cloud/SaaS
 Maintenance Renewals
 Multi-channel options, including Customer Portals
Professional Services & Consulting
 Approximately 1,000 worldwide consultants
and more than 400 partners
 Industry, product and technology certified
 Best practice implementation methodology
 Extensive education and training resources
• Classroom, on-site, eLearning,
embedded
 Strategic outsourcing services
• Hosting, application management,
helpdesk, managed services
Working with Epicor
 Flexible win-win approach
 Catering for your specific circumstances
and preferences
 Ability to engage Epicor Professional
Services, Epicor Support, Epicor Sales,
Epicor Pre-Sales, etc., aligned to a
specific engagement model
Qustions?

Epicor Enterprise Resource Planning System

  • 1.
    © 2016 EpicorSoftware Corporation An introduction to Epicor ERP
  • 2.
    Epicor Profile  EpicorSoftware Corporation is a global business software company  based in Austin, TX and was founded in 1972.  Its products are aimed at the manufacturing, distribution, retail and services industries.  Epicor provides enterprise resource planning (ERP). Epicor also provides customer relationship management (CRM), supply chain management (SCM), and human capital management (HCM) software to business customers in both Software as a Service (SaaS) and On-Premises deployment models.
  • 3.
    Your Priority isOur Priority Epicor promotes business growth by providing flexible, industry-specific software—designed around the precise needs of our customers—that dramatically improves performance and profitability while managing complexity.
  • 5.
  • 6.
    Industry Focus Aerospace &Defense Automotive Capital Equipment Electronics Fabricated Metals Food & Beverage Industrial Machining Instruments & Controls Medical Device Printing / Packaging Pharmaceutical Rubber & Plastics 3PL/Logistics Services Automotive CPG Industrial Electrical & Plumbing Supply Heating & Air Conditioning Medical Supply Pharmaceutical Value-added Distributors Manufacturing Distribution Retail General Merchandising Home Improvement Lumber & Building Materials Nurseries & Garden Centers Pharmacy Services Financial Services Hospitality (Food) Hospitality (Property) Non-Profit Professional Services Sports & Entertainment
  • 7.
    <$25M $25–49M $50–99M$100–249M $250–999M >$1B 1–19 Very Small 20–99 Small 100–499 Lower Mid-Market 500–999 Upper Mid-Market 1,000–2,499 Large >2,500 Very Large Market Focus
  • 8.
    Epicor ERP EpicorTropos Epicor BisTrack Industry Discrete Manufacture/Distribution Process Manufacturing Specialist Distribution Subsectors Fabricated Metals Industrial Machinery Rubber & Plastics Automotive Aerospace & Defence Medical Devices Electronics/Hi-tech Food & Beverage Chemicals Pharmaceuticals Timber/Building Materials Plumbing/Heating Electrical Geographies Global UK & Ireland UK & Ireland Size $50m+ T/O $50m+ T/O $50m+ T/O Examples Hayward Tyler Xtrac Rutland Plastics WD-40 James T Blakeman Kettle Produce Giles Foods Bruichladdich Arnold Laver Sovini Group JT Atkinson CP Hart Epicor Target Markets
  • 10.
    Embedded Data Analytics Cloud based easy to use drag & drop data visualization BI tool that is tightly integrated with Epicor ERPs with out of the box KPIs and dashboards  Drill down into the data to spot issues and opportunities
  • 11.
  • 12.
    Business Process Management Data Services MasterData Management Services Orchestration Epicor ICE Architecture: Our “Secret Sauce”  Open  Flexible  Connectable  Upgradable  Scalable …without compromise in the cloud …
  • 13.
    ► Classroom ► Virtualcourses ► Worldwide access to over 100 courses with instructor, solution, and real business data Instructor-Led Courses ► Embedded courses ► Epicor Knowledge Mentor ► On-demand tutorials ► Learning available at any time Self-Paced Learning Documentation Your Global Source for Lifelong Learning ► Illustrated, detailed instructions of major application functions ► On-line, printed, or eBook options
  • 14.
    Monterrey Kuala Lumpur Budapest San Diego Dublin Minneapolis Philadelphia MoscowWarrington Melbourne Denver EpicorSupport Global Footprint  16 Major support centres worldwide  600+ Epicor support personnel, average tenure 6+ years, certified through the Epicor University  ‘Local Support’ focus; ‘Follow-the-Sun’ support available as an optional extra Helsinki Bracknell Auckland Toronto Bangalore
  • 15.
    So what isEpicor ‘Global Support’ ?  Epicor Support Services  For End-User Customers  For Channel Partners  For all Epicor Products  On-Premise, Hosted and Cloud/SaaS  Maintenance Renewals  Multi-channel options, including Customer Portals
  • 16.
    Professional Services &Consulting  Approximately 1,000 worldwide consultants and more than 400 partners  Industry, product and technology certified  Best practice implementation methodology  Extensive education and training resources • Classroom, on-site, eLearning, embedded  Strategic outsourcing services • Hosting, application management, helpdesk, managed services
  • 17.
    Working with Epicor Flexible win-win approach  Catering for your specific circumstances and preferences  Ability to engage Epicor Professional Services, Epicor Support, Epicor Sales, Epicor Pre-Sales, etc., aligned to a specific engagement model
  • 18.