This document provides an overview of Epicor ERP software. It describes Epicor as a global software company founded in 1972 that provides ERP and other business software solutions. It highlights Epicor's industry focus, target markets, key product offerings including ERP, CRM, SCM, and HCM software. It also summarizes Epicor's services such as support, professional services, consulting, training and its global footprint.

1. © 2016 Epicor Software Corporation
An introduction to
Epicor ERP

2. Epicor Profile
 Epicor Software Corporation is a global business software company
 based in Austin, TX and was founded in 1972.
 Its products are aimed at the manufacturing, distribution, retail and
services industries.
 Epicor provides enterprise resource planning (ERP). Epicor also provides
customer relationship management (CRM), supply chain management
(SCM), and human capital management (HCM) software to business
customers in both Software as a Service (SaaS) and On-Premises
deployment models.

3. Your Priority is Our
Priority
Epicor promotes business growth by providing flexible,
industry-specific software—designed around the precise
needs of our customers—that dramatically improves
performance and profitability while managing complexity.

5. ~20,000
customers~3,800
employees
150
countries
~$1 billion
revenue
Epicor At a Glance

6. Industry Focus
Aerospace & Defense
Automotive
Capital Equipment
Electronics
Fabricated Metals
Food & Beverage
Industrial Machining
Instruments & Controls
Medical Device
Printing / Packaging
Pharmaceutical
Rubber & Plastics
3PL/Logistics Services
Automotive
CPG
Industrial
Electrical & Plumbing Supply
Heating & Air Conditioning
Medical Supply
Pharmaceutical
Value-added Distributors
Manufacturing Distribution Retail
General
Merchandising
Home
Improvement
Lumber &
Building
Materials
Nurseries &
Garden Centers
Pharmacy
Services
Financial
Services
Hospitality
(Food)
Hospitality
(Property)
Non-Profit
Professional
Services
Sports &
Entertainment

7. <$25M $25–49M $50–99M $100–249M $250–999M >$1B
1–19
Very Small
20–99
Small
100–499
Lower
Mid-Market
500–999
Upper
Mid-Market
1,000–2,499
Large
>2,500
Very Large
Market Focus

8. Epicor ERP Epicor Tropos Epicor BisTrack
Industry Discrete
Manufacture/Distribution
Process Manufacturing Specialist Distribution
Subsectors Fabricated Metals
Industrial Machinery
Rubber & Plastics
Automotive
Aerospace & Defence
Medical Devices
Electronics/Hi-tech
Food & Beverage
Chemicals
Pharmaceuticals
Timber/Building Materials
Plumbing/Heating
Electrical
Geographies Global UK & Ireland UK & Ireland
Size $50m+ T/O $50m+ T/O $50m+ T/O
Examples Hayward Tyler
Xtrac
Rutland Plastics
WD-40
James T Blakeman
Kettle Produce
Giles Foods
Bruichladdich
Arnold Laver
Sovini Group
JT Atkinson
CP Hart
Epicor Target Markets

10. Embedded Data Analytics
 Cloud based easy to
use drag & drop data
visualization BI tool that
is tightly integrated with
Epicor ERPs with out of
the box KPIs and
dashboards
 Drill down into the data
to spot issues and
opportunities

11. Driving Growth: Omni-Channel
Commerce Epicor ERP

12. Business Process
Management
Data Services
Master Data
Management
Services
Orchestration
Epicor ICE Architecture: Our “Secret
Sauce”
 Open
 Flexible
 Connectable
 Upgradable
 Scalable
…without
compromise in
the cloud …

13. ► Classroom
► Virtual courses
► Worldwide access to
over 100 courses with
instructor, solution,
and real business data
Instructor-Led
Courses
► Embedded courses
► Epicor Knowledge
Mentor
► On-demand tutorials
► Learning available at
any time
Self-Paced Learning Documentation
Your Global Source
for Lifelong Learning
► Illustrated, detailed
instructions of major
application functions
► On-line, printed,
or eBook options

14. Monterrey
Kuala Lumpur
Budapest
San Diego
Dublin
Minneapolis
Philadelphia
MoscowWarrington
Melbourne
Denver
Epicor Support Global Footprint
 16 Major support centres worldwide
 600+ Epicor support personnel, average tenure 6+ years, certified
through the Epicor University
 ‘Local Support’ focus; ‘Follow-the-Sun’ support available as an
optional extra
Helsinki
Bracknell
Auckland
Toronto
Bangalore

15. So what is Epicor ‘Global Support’ ?
 Epicor Support Services
 For End-User Customers
 For Channel Partners
 For all Epicor Products
 On-Premise, Hosted and Cloud/SaaS
 Maintenance Renewals
 Multi-channel options, including Customer Portals

16. Professional Services & Consulting
 Approximately 1,000 worldwide consultants
and more than 400 partners
 Industry, product and technology certified
 Best practice implementation methodology
 Extensive education and training resources
• Classroom, on-site, eLearning,
embedded
 Strategic outsourcing services
• Hosting, application management,
helpdesk, managed services

17. Working with Epicor
 Flexible win-win approach
 Catering for your specific circumstances
and preferences
 Ability to engage Epicor Professional
Services, Epicor Support, Epicor Sales,
Epicor Pre-Sales, etc., aligned to a
specific engagement model

18. Qustions?