1. Innovation &
Empowerment in
Product Lifecycle
Management
for Telecoms
The goal of SPMS (Service & Product Management hub, through which a Telecom Operator organizes and
System) is to centralize all processes related with the controls one of the most important aspects of its
introduction, management and alteration of rate business. SPMS is versatile and flexible, ideally suited
plans, services, discounts and promotions for Telecom to serve the needs of all types of Telecom Operators
Operators. The SPMS solution functions as a central (Mobile and Fixed).
Telecom Operators need to address urgent and rapidly changing market conditions.
Sophisticated and highly intensified business competition must be encountered efficiently and effectively.
Introduction of new offerings, rate plans, promotions and services must be continuous.
Constant coordination between involved departments is needed.
Mobile and Fixed Telecom Operators must satisfy their customer needs through an extended portfolio of services.
Technological advancements and convergence in the Telecom Industry lead to the establishment of innovative
services that must be rapidly incorporated into new products.
Dynamic & Flexible
o Easy to customize, without admin support.
o Users can easily create new rate plans and services.
o Provides versioning of all services/products and keeps track of all the previous states and their association history.
o Extended rate plan and service categorization.
o Product attributes are configurable and user-defined.
o Support complex product structures and pricing strategies.
o Supports file attachments to products.
Innovative Product and Service Management Tools
o Parallel workflows: User is able to create more than one versions of a rate plan or service when urgent modifications arise.
System merges modifications to the active version when products become active.
Challenges
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Key Solution Characteristics
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2. User Friendliness
o Accessible through a user-friendly web-based interface.
Advanced Security Features
o ID/password authentication, integration with Active Directory LDAP.
o Data access is based on configurable user roles, profiles and views. Different levels of user privileges are supported to
allow access to different parts of the products stored.
Extended Auditing Features
o Logging, detailed tracking of changes.
Advanced Reporting Tools
o User is able to produce reports based on a wide range of criteria and sorting methods. All reports can be exported to
popular formats.
o Comparison of products against competitors or against other operator's products and generation of delta reports.
o Ability to generate the exact status of a tariff or service in a specific point in time.
Fast & Flexible Deployment
o Can be easily integrated with existing Operator's infrastructure.
Workflow Oriented
o Integration with workflow procedures.
rd
Integration with 3 party systems
o Billing (post-Paid & pre-Paid)
o Revenue assurance
o Web sites (Internet, Intranet, Extranet)
o Data warehouse
o ERP
o CRM
o Customer care
Technical Competency
o Multi-tier architecture
o Build to latest technology standards
o Supports all major RDBMS platforms
Better and more efficient communication / cooperation between different Operator's Divisions / Departments.
Rapid response to changing market conditions.
Introduction of new services, rate plans and alteration of charges can be accelerated dramatically.
Competitive advantage.
Centralized management of rate plans, network services, value added services, promotions, discounts etc.
Less mistakes, higher productivity, more efficient time management.
Empowerment of marketing department.
Reduced churn, increased revenue & customer satisfaction.
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Business Benefits
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Innovation & Empowerment in
Product Lifecycle Management
for Telecoms
Aggelou Pyrri 5., 115 27 Athens, Greece
Tel.: +30 210 74 88 678, Fax: +30 210 74 83 116
e-mail: info@ist.com.gr
www.ist.com.gr
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