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ServiceCentral Announces the Global Deployment of its
Service Management Software for Motorola
Motorola implements ServiceCentral’s service management platform in North America, South America, Europe,
and Southeast Asian markets.
Atlanta, July 8, 2015 – ServiceCentral Technologies, a global leader in service management software
solutions, is proud to announce the deployment of its ServiceManager solution with Motorola Mobility. Multiple
countries in South America, North America, Europe and Southeast Asia have implemented this enterprise-level
service management platform.
Motorola, pioneer of the mobile communications industry, sought a solution to provide visibility to its globally
diverse service network, ultimately selecting ServiceCentral for its flexible and feature-rich service management
platform. The ServiceCentral solution unifies Motorola’s device support operations across all regions, providing
centralization of data capture in one system with a common set of core business rules to ensure consistent
consumer experience with after-market support.
The global partnership with Motorola is the embodiment of ServiceCentral Technologies’ one world, one system
philosophy. Regardless of whether service and repair data for Motorola devices is captured utilizing one of
ServiceCentral’s service management software interfaces or via third party integration, the information collected
is consistent, enabling unified global business intelligence. Visibility into the world-wide service network
enables Motorola to manage its service providers to consistent inventory, turnaround time, warranty validation,
claim submission, and customer satisfaction performance metrics.
“ServiceCentral’s experience with similar large scale service management projects gave Motorola confidence in
their ability to meet our complex business requirements”, stated Ahmad Shabazz, Director of Mobility Business
Group and Customer Care for Motorola. “Leveraging their domain expertise in wireless device service
management, they were able to quickly deploy a new service management solution to our network as we
launched our new line of Moto X and Moto G line of products.”
Bill McIntyre, Motorola Global Service Project Manager, added, “While the ServiceManager platform closely
aligned with our initial requirements out of the box, it was very beneficial to have the ServiceCentral team
involved in our planning and strategy, and refreshing how quickly they could adapt the solution to meet our
evolving changes. With deployments in over 15 countries, 4 languages and hundreds of independent third party
service partners, Motorola now has greater visibility and control to our entire service network.”
“We were honored to have been selected by Motorola for such a critical consumer experience transformation
initiative,” commented Steve Teel, President and CEO of ServiceCentral. “Our platform’s configuration flexibility
and scalability help us deliver these complex solutions without the typical multi-year high-cost projects found
with most global enterprise deployments. As a business partner to Motorola with wireless service management
expertise, we can continue to adapt the solution to meet their expanding footprint and evolving business
processes.”
ServiceCentral’s service management platform enables clients to configure their own unique business specific
end-to-end after-sales solution with fully customizable workflows and business rules. From returns and repair to
quality assurance and disposition, warranty claims, reporting, and more, ServiceCentral’s platform provides a
solution for and visibility through the complete service process.
Founded in 1991, ServiceCentral is an enterprise service management software solution that is implemented

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and supported globally. From electronics and telecom to healthcare and security, ServiceCentral’s service
management software fits the needs of any warranty service or repair management organization.
For more information on ServiceCentral and its software platform's capabilities, visit its website at
www.servicecentral.com.
Motorola Mobility, a Lenovo company, creates mobile devices and wireless accessories that simplify, connect
and enrich people’s lives. For more information, visit www.motorola.com/mobility.
Jennifer Kapala Motorola Contact Name
ServiceCentral Technologies Motorola
info@servicecentral.com Motorola Email
(404) 870-7070 Motorola Phone
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