The document outlines the exploring phase of discovery which includes 4 steps: 1) Preparing to be an explorer by adopting a visionary mindset, 2) Planning the exploration route by considering customers' lifestyle needs and factors of influence, 3) Selecting exploration activities such as interviewing customers and experts in different disciplines, and 4) Discovering values on frontiers such as customer convenience and rewards. The goal is to think ahead about the unknown through various research activities in order to gain insights.