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Enhancing Tourism 
Competitiveness 
through Improved 
Air Connectivity
Presented by: 
UNWTO / ICF International 
International Tourism Fair
Madrid, 20‐24 January, 2016
11
Agenda
1. Aviation Industry Overview
2. Improving Air Connectivity through 
Air Service Development (ASD)
3. Airline Route Planning Process
4. Conducting a Route Forecast
5. Example Business Case 
22
Introduction 
to ICF
3
ICF is one of the most experienced global aviation and 
aerospace consultancies
Airports   • Airlines • Aerospace & MRO   • Asset AdvisoryAirports   • Airlines • Aerospace & MRO   • Asset Advisory
joined ICF in 2012
joined ICF in 2011
joined ICF in 2007
 52 years in business (founded 1963)
 100+ professional staff
− Dedicated exclusively to aviation and aerospace
− Blend of consulting professionals and experienced aviation executives
 Specialized, focused expertise and proprietary knowledge
 Broad functional capabilities
 More than 10,000 private sector and public sector assignments
 Backed by parent company ICF International (2014 revenue: US$1.05 billion)
 Global presence
New York  • Boston • Ann Arbor  • London • Singapore • Beijing • Hong Kong
44
Our client base spans the 
aviation industry, giving us a 
holistic view of the industry
 International and regional passenger airlines
 Major and regional airports
 Tourism ministries and agencies
 National, regional and local governments
 Air cargo, express, and integrated logistics operators
 IT, equipment, and service providers
 Airframe, engine, and avionics suppliers
 Aircraft leasing companies
 Investors and financial institutions
 Booking, distribution, and travel services
 Maintenance, Repair, and Overhaul industry
 Corporate and business aviation
55
ICF offers an unmatched global airline client list and 
network of airline contacts
66
We are especially strong in international air service 
experience and support
Boston
Baltimore
Miami
Dallas/
Ft. Worth
Denver
Las
Vegas
Los
Angeles
U.S./
Canada
U.S./
Canada
Tampa
Salt
Lake City Islip
San
Francisco
Ft. Myers
Richmond
Edmonton
Indianapolis
Omaha
San Paulo
Liberia
Bogota
Port of
Spain
Medellin
Lima
South / Central
America, Caribbean
South / Central
America, Caribbean
*
* Mexico includes all airports managed 
by GAP, ASUR and OMA
San Jose
San Juan
Quito
Santiago
Rio De Janeiro
Natal
Manchester
Newcastle
Donetsk
Cairo
Nantes
Stockholm
Istanbul
Europe / Russia
/ Middle East
Europe / Russia
/ Middle East
*Spain includes 
all airports 
managed 
by AENA
Birmingham
OmanMedinah
Heraklion
Jeddah Riyadh
Morocco
Moscow
Hamburg
London
Cheongju
Krasnoyarsk
AsiaAsia
Siem
Reap
ShanghaiKunming
Beijing
Khabarovsk
Hong Kong
Singapore
Seoul
ICN
77
Aviation Industry 
Overview
88
World air traffic growth has outpaced GDP growth 
– a trend that is forecast to continue well into the future
0
500
1,000
1,500
2,000
2,500
3,000
3,500
GDP History & Forecast
Traffic History
Airbus Traffic Forecast (4.7%)
Boeing Traffic Forecast (5.0%)
ICF Traffic Forecast (4.0%)
IATA Forecast (4.0%)
World GDP Growth and Air Transport World Traffic (RPKs)
Indexed: 1970 = 100
Note: RPK (Revenue Passenger Kilometer): number of paying passengers x kilometers flown
Source: Airline Monitor, February 2015; Oxford Economics; World Economic Outlook, Airbus/Boeing/Embraer Market Outlooks, ICF 2014
ICF’s traffic forecast allows for lumpy economic growth and a 
weakening of the low‐cost carrier cycle
Forecast 
(2014‐2034)
World GDP
World Traffic
99
8.0%
6.3%
5.3% 5.4%
5.9%
6.7%
4.5%
6.6%
4.0%
5.0%
5.6%
6.0%
0%
1%
2%
3%
4%
5%
6%
7%
8%
9%
2010 2011 2012 2013 2014 2015F
Traffic (RPK) Capacity (ASK)
Airlines appear to have found the art of “capacity 
discipline” in recent years, much to the delight of investors
Source: IATA Air Transport Market Analysis – Dec reports from 2010‐2014, September report for 2015
2015 YTD 
(September)
Passenger Traffic / Capacity Growth
Year‐Over‐Year Percent Change
As a result, average load factor has not dropped below 78% for over two years
1010
In the next 20 years, IATA forecasts a 4.0% annual average 
growth in global air passenger journeys – differing by region
Source: IATA
North America
651m
3.3%
Europe
577m
2.6%
Middle East
250m
5.1% Asia Pacific
1753m
4.9%
Africa
190m
4.9%
2.2 times the number 
of air passenger 
journeys in 2034 
compared with today
In order‐ China, USA, India, 
Indonesia, Brazil are expected 
to have the biggest increases 
in passengers numbers
Latin America
328m
4.4%
Growth and change in passenger journeys by region 
(% and million, 2014‐2034)
1111
-$6
-$4
$5
$15
-$26
-$5
$17
$8
$6
$11
$20
$25
-$30
-$20
-$10
$0
$10
$20
$30
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015F
Driven by capacity discipline, airline consolidation, and 
lower fuel costs, the industry has successfully returned to 
profitability  
Global Airline Profitability (Net Profit)
Source: IATA Central Forecast Dec 2014
$ Billions
1212
Aviation fuel costs have dropped significantly during the 
past years to below $40/bbl (65% lower than summer 
2014)
(USD)
If sustained, low fuel prices could bring dramatic changes to the industryIf sustained, low fuel prices could bring dramatic changes to the industry
Oil Price per Barrel (US$) – WTI Cushing, Oklahoma
Source: U.S. EIA data of January 18, 2016
$0
$20
$40
$60
$80
$100
$120
1313
ICF sees a number of potential impacts on aviation if 
low oil prices are sustained
income                               Increase of disposable income                               
 higher air travel demand
Lower airline operating costs can flow 
through to increased travel demand 
due to lower ticket prices
Higher profits
Older airplanes kept in service longer
Capacity increases at a slightly greater 
rate
More new entrants/start‐up carriers
(especially in emerging markets)
Higher air travel demand
 increased traffic at airports
 increased spending while at airports
Increased demand for airport access 
by airlines
Demand for more space to 
accommodate increased capacity
Air Travel Demand
Passenger Airlines
Airports
Sustained Low PricesNear Term
Source: ICF research
Industry consensus is it’s too early to tell if the reductions will be long‐term
1414
For aircraft manufacturers, the past two years have seen 
record order and delivery numbers
 Despite significant ordering in 2005‐2008, aircraft manufacturers have only recently increased production, 
substantially increasing the industry backlog
 Orders rebounded in 2011 and in 2012 for Airbus and Boeing respectively – particularly as new generation 
products like the A320neo and 737 MAX came to the market; production rates of existing aircraft are 
increasing prior to introduction of re‐engined aircraft
Source:  Airbus, Boeing, ACAS 
0
500
1,000
1,500
2,000
2,500
3,000
3,500
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014
Boeing and Airbus Aircraft Orders and Deliveries 
(2000‐2014)
Deliveries
Orders
Boeing (1 Jan, 2015)
Airbus (1 Jan, 2015)
 629 Deliveries 
 1,456 Net Orders
 340 Cancellations 
 723 Deliveries 
 1,432 Net Orders
 118 Cancellations 
1515
Airline strategy continues to evolve – a new long‐haul, 
low cost model has emerged
Note: Aircraft includes those place by operator and by lessors assigned to operator; Source:  Innovata; CAPA
December 2013
December 2015 • 26 787‐9 Dreamliners on order
• 9 long‐haul destinations added
1616
Airline strategy continues to evolve – hybrid low cost 
carriers are blurring the line between full service carriers 
and pure low‐cost carriers
Source:  Innovata
New hybrid model: combination of cost savings methodology of pure LCCs with the 
services, flexibility, and routes structure of full service carriers 
Low‐cost Carriers Full Service Carriers
Short haul, point‐to‐point
Same fare to all customers
No codesharing
Direct sales only
Single aircraft type/ one 
seating class
Short and long‐haul; 
connecting flights
Differentiated fares
Use of 
codesharing/alliances
Distributes through GDS
Mix of aircraft types / mix 
of seating classes
Network
Fares
Partnerships
Sales/Dist.
Operations
Examples:
1717
Airline strategy continues to evolve – New global network 
carriers have emerged to challenge existing players
Source:  Innovata
December 2008 December 2015
+39 Destinations
‐8 Destinations
1818
Regional network carriers have found their niche and are 
flourishing – serving secondary markets not touched by 
global network carriers
Source:  Innovata
1919
What is the aviation outlook beyond 2015?
 The air transport industry enjoys solid growth drivers, 
including:
– Population growth
– Increasing air service liberalization
– Economic dynamism of emerging countries
 Global economic expansion is expected to continue, which in 
turn will drive air travel demand, though performance will 
vary by region:
– North America is leading the economic global acceleration
– Eurozone is finally gaining momentum
– Despite concerns of economic slowdown in China, Asia remains a 
high growth region
– Latin American economies dependent on natural resources have 
slumped recently, though the long‐term trend is positive
 Low cost carrier (LCCs) expansion is another aspect of the 
market structure that will evolve. Low cost carriers are 
poised to take advantage of the growing middle classes in 
emerging markets that are flying for the first time
Source:  Airbus
2020
Connecting your 
Destination 
through Air Service 
Development
21
What is Air Service Development (ASD) and what are its 
primary objectives?
Proactive strategy to influence airlines’ decision‐making process and 
increase air service by communicating the strengths of your destination 
– while talking to airlines in their own “language”
OBJECTIVES:
 Create new first‐time flights
– New markets; New airlines
 Maintain existing flights
– Monitor current performance
– Stay in contact with the airlines
 Promote growth
– More frequencies; Larger aircraft; 
Better schedule
WHO:
 ASD programs can be run by: 
– An airport, a destination, a region 
or at the national level 
– Should include multiple stakeholders 
so the destination talks with one‐voice
 For all types of destinations:
– Leisure, religious, cultural, etc.
22
Why does your airport/destination need an Air Service 
Development Program?
Your destination is competing with thousands of other destinations 
for air service – airlines have limited fleets and resources!
Airports Around the World – Traffic Density
2323
What does an ASD program consist of?
 Ongoing Communication 
with Airlines and Operators 
– Not just one time!
 Talk to airlines in their own 
language – with their own 
metrics and methodologies
Information 
about the 
destinations 
(news ahead 
of time)
Quantitative 
business case 
with a specific 
proposal and 
forecast
Team of 
stakeholders:  
one entity the 
airline can speak 
with about service 
Incentive 
program and 
support for 
the airline
 A well‐coordinated effort 
that combines:
2424
Air Service Development strategy involves a diagnostic of 
the market, establishing a strategy and creating an 
implementation plan
1Diagnostic
2Define
Strategy 3Implement
Air Service Development Strategy
 Benchmarking
 Historical 
Evaluation
 Airline Strategy
 Identify 
Opportunities
 Estimate Demand
 Prioritize
 Define 
Communication 
Plan
 Conferences and 
Meetings
 Support Channels
Business Cases
 Introduction to the 
Market
 Demand Statistics
 Proposed Itinerary
 Traffic/Revenue 
Projections
 Incentives and Support
The Business Cases are the key tool for executing your Air Service 
Development Strategy
2525
The diagnostic of the airport environment is an essential 
step in identifying new opportunities for air service
 Benchmarking
– Compare the service offering (destinations, airlines, frequencies) of your airport vs. 
competitors in the same region
 Historical evaluation of traffic and service offering
– Understand where the growth is, what hasn’t worked, where there is potential for growth, 
etc.
 Airline Strategy
– Understand how airlines operate (Hub, point to point), evolution of alliances, aircraft 
orders, etc.
2626
161
100 100 82
52 48 28 22
93
206
92
3
69
50
34
0
50
100
150
200
250
300
350
PTY LIM BOG SCL SJO CCS UIO GYE
Domestic
International
Example: Comparison of Quito’s international service vs. 
other airports in the region
Source: OAGSource: OAG
Weekly Seats by Airport (‘000s) 
June 2014
UIO has a lower international service offering than its competitors
2727
The diagnostic allows you to define a strategy, focusing on 
and prioritizing objectives to increase air service
 Identify potential routes and airlines
– What existing routes merit additional service?
– What new routes do I want to promote?
– What airlines do I want to attract?
 Estimating Origin‐Destination demand
– This is the key element of air service development that allows you to:
• Determine the volume of traffic in the local market and beyond‐hub
• Understand the seasonality of traffic
• Identify the point of sale
 Establish priorities
– Prioritize opportunities in the short, medium, and long‐term
– Understand the effort needed to achieve each objective
2828
Lastly, the best method of implementing the strategy 
should be determined – attending meetings and taking 
advantage of other support channels
 Define how to contact the airlines of interest
– Conferences and/or direct meetings with airlines
– Begin with the regional office or directly with headquarters?
– Contacting the right people saves time:  Planners
 Choose the conferences/frequency of attendance that best fit your 
strategy
– Regional, global conferences
• Routes, Jumpstart, Tourism conferences for vacation markets
– How many times per year?
 Take advantage of external support channels
– What other stakeholders can support the effort to develop air service?
29
Elements of an effective Business Case
 Economic, demographic, 
tourism, etc. trends
 Developments that will 
generate new traffic
 Existing service
 Historical traffic growth
 Market size
 Comparison with other 
similar markets operated by 
the airline
 Schedule / Aircraft
 Passengers (local and 
connecting)
 Revenue
 Impact on other routes 
(if applicable)
Information Promoting 
your Market
Summary of Existing 
Service and Demand
Fit with the Airline’s 
Strategy
Route 
Forecast
Support for the 
New Route
Airport 
Information
 Incentives
 Marketing assistance
 External support channels
 Runway and terminal 
specifications
 Rates and charges
30
Risk sharing and commitment are sought by many airlines, 
by way of financial incentives
 Financial incentives from the airport can take many forms:
– Discounts on traditional airport fees
– Creative  solutions (e.g. rebates, fuel savings) 
– Pre‐purchase of airline tickets by local businesses for 
future use
– Revenue and profitability guarantees
– Funds for advertising and promotion
 Other Stakeholders
– Discounts on hotel, transportation and meals for 
airline crew overnights
– Preferential rates for airline vacation programs at 
hotels and tourist attractions
 Examples of airport discounts
– Landing Fees
– Security screening
– Jet‐bridge
– Parking
– Rental of check‐in counters 
and office space
3131
Growing  Air Service Usually Requires You…
 Work with an Air Service Committee of stakeholders
– If you don’t have one, start one!
 Include Air Service planning – far in advance
 Talk to airlines and operators regularly
– Have an ongoing relationship with them
– Tell them things they don’t know
– Give them concrete proposals and financial incentives
– The destination should speak with one voice and present 
unified proposals
– Attend “Routes” conferences, both global and regional
– Attend relevant tourism conferences such as ITB, FITUR, World Travel 
Market
If you are not sure of how to do these things, ask for help!
3232
Golden Rules:
1 Do not assume that airlines and operators have 
enough staff or enough information to be 
evaluating your market regularly – they don’t!
2 Airports and destinations must be continually 
supplying information and making proposals in 
order to stay “top of mind”
3 Remember that you are competing with (many) 
other destinations and airports for limited 
airline capacity
3333
Airline Route Planning 
Process
34
 Formal planning process
 Centralized planning process 
with little input from regional 
offices
 Various planning levels with 
different time horizons
 Expansion plan guided by 
long‐term strategy
 Focused on profitability
 Less formal process
 Value the input of their 
regional representatives
 Few decision makers
 Expect to share the risk 
(with the airport, tour 
operators, etc.)
 Focused on growth
 Focused on high volumes 
of traffic
In order to make logical and interesting route proposals to 
airlines, it’s important to understand how airlines think
Traditional Airlines “Niche” Airlines
3535
FINALIZE
The planning process for a traditional airline is long…
PLANNING
STRATEGY
Fleet
Product
Network Design
Facilities
Markets
Staff
Itinerary Structure
Preliminary Itinerary
5 Years 3 Years – 18 Months This Year
Horizon
Final Itinerary
Availability of 
staff/gates
Rates/Slots
3636
…While for “niche” airlines, the process is more streamlined
PLANNING
STRATEGY
Fleet
Product
Prioritization of 
markets
1‐2 Year This Year
Horizon
You will probably 
present to a 
decision‐maker
3737
What do airlines consider when evaluating a new route?
Network Strategy
– Net new aircraft (orders minus 
retirements)
– Hub(s) structure
– Strategy for short/long haul
– Alliance strategy
Risks and Opportunities
Financial Position
– Liquidity
– Costs and revenue vs. competitors
3838
How does an airline decide to deploy its fleet?
If an airline doesn’t increase its active fleet, new service 
can only be added if an existing service is cancelled 
– It is difficult to create new international service                                            
by increasing the fleet’s utilization 
(i.e., the hours operated)
New (net) aircraft can be used for:
– Increase frequencies on existing routes
– No route development costs
– Increase the aircraft size on an existing 
route
– No route development costs
– Open a new route/destination
– Requires investment in staff, offices, 
marketing, etc.
3939
For the airport, the question is whether there is or is not 
demand
– Can a high load factor and good fare be achieved?
For the airline, traffic and profitability are just the 
beginning
– Do we have the right aircraft?
– Does the route fit within our network strategy?
• Independent
• Our alliance
– Is the risk – reward trade‐off acceptable?
– How does this opportunity compare with others?
For airlines, route planning is a question of finding the 
best use of limited resources
40
What chance does an airport have in influencing the 
decision‐making process of an airline?
 Minimize risks associated with 
opening a new route
 Make the best use of limited 
resources
– Aircraft and staff
– Planning analysts (important: airlines 
cannot assess all opportunities)
 Identify and analyze hundreds of new 
route opportunities
– Participation in route development 
conferences demonstrates that airlines 
seek help in this process
 Reduce or share the risk
– Reduce airport costs
– Marketing assistance
– Economic incentives for the route
 Demonstrate a commitment to the 
client’s needs
– Efficient operations
– Modern and well‐maintained 
infrastructure
 Identify opportunities through a 
logical, quantitative, and convincing 
Business Case
The Goals of the airline… …are Opportunities for the airport
4141
Conducting a Route 
Forecast
4242
Overview of the route forecasting process
 Identify potential markets
 Choose the aircraft type for the airline/market
 Collect data on existing demand and service offered
 Define assumptions for the forecast
– Suggested itinerary
– Growth rate of traffic
– Average fare
– Market share
4343
Considerations when choosing the proposed aircraft
 Aircraft range
 Size corresponds to level of demand
 Aircraft used by the airline in similar markets
 Orders and delivery schedule
 Operating restrictions
– Runway length
– Height above sea level, temperature
– Noise restrictions
Key Factors
4444
Example of aircraft range analysis
Engine CF6-80C2B7F GE90-94B GEnx-1B70 CFM56-7B26 CFM56-7B27-B1 PW2040
Capacity 218 PAX @ 210 lb 300 PAX @ 210 lb 242 PAX @ 210 lb 126 PAX @ 210 lb 162 PAX @ 210 lb 201 PAX @ 210 lb
Distance (nm) 767-300ER 777-200ER 787-800 737-700 737-800 757-200
Europe
MAD 4,711 YES - 9,800 lb cargo
AMS 5,148 NO NO NO
CDG 5,043 YES - 520 lb cargo
LatinAmerica
EZE 2,377 YES - 42,300 lb cargo YES - 6,900 lb cargo YES - 860 lb cargo
SCL 2,058 YES - 10,400 lb cargo YES - 4,800 lb cargo
GRU 2,341 YES - 7,400 lb cargo YES - 1,300 lb cargo
North America
EWR 2,446 YES - 6,200 lb cargo YES - 70 lb cargo YES - 12,260 lb cargo
YYZ 2,610 YES - 4,482 lb cargo
LAX 3,024 YES - 26,600 lb cargo
Asia
ICN 8,143 NO NO NO
Preliminary Analysis of Aircraft Range
45
 Local
 Connecting
 Online
 Interline
 With Code Share partners
Possible Passenger
Flows
Types of 
Connections
Identify local and connecting markets (on the same airline 
or multiple airlines) what will feed the proposed route
4646
PaxIS
– Captures tickets purchased through all travel agencies that participate in IATA’s 
BSP and includes:
• Origin and Destination airports, Connecting airports
• Airline that markets and operates each segment, Point of sale
• Month of trip, Fare class
– PaxIS supplier, IATA, estimates full market size
Market Information Data Tapes (“MIDT”) 
– Captures reservation data from the primary GDS systems (Amadeus, Sabre, 
Worldspan y Galileo). The level of detail is similar to what is provided by PaxIS
Estimate the size of the Origin – Destination market: the 
essential ingredient for making a successful Business Case
Sources of Origin – Destination Traffic Data
However, neither MIDT nor PaxIS capture direct sales…
47
MIDT/PaxIS data should be calibrated to estimate direct 
sales
65%
35%
0%
20%
40%
60%
80%
100%
 MIDT and PaxIS only capture sales made 
through GDS/travel agencies
– They do not capture direct sales made 
through airlines (website, reservation center, 
sales office, etc)
 The penetration of MIDT and PaxIS
depends on the market and airline
– It is estimated that MIDT and PaxIS capture 
65% of international sales to/from the 
United States
Example: Total O&D Demand
MIDT o
PaxIS
Direct
Sales
The calibration process requires complimentary statistics (see annex) and varies 
according to the market and the information available
4848
After calculating the actual Origin – Destination traffic, the 
demand stimulus generated by the new service must be 
estimated
 New nonstop flights typically stimulate traffic demand
– Stimulus is the result of easier market access and greater marketing of the 
destination (airlines, tour operators, etc.)
– New service attracts new passengers, just as it allows existing passengers to 
travel more frequently (above all in the business segment)
 A market’s first nonstop flight can stimulate demand between 100% and 
300%
 In addition to demand in the local market, it is common to see lesser 
stimulation in connecting markets, especially when the airline serving 
the new route has a strong presence in the connecting markets
4949
For example, KLM’s entrance in the Amsterdam‐ Panama 
City market stimulated traffic
0
200
400
600
800
1,000
1,200
1,400 Other routings
AMS‐PTY nonstop
6‐month average
1,030 
Pax/Month
(+161%)
395
Pax/Month
1,150
Pax/Month
(+192%)
Amsterdam – Panama City Traffic
April 2007 – March 2010
Amsterdam – Panama City Traffic
April 2007 – March 2010
Source: MIDT, April 2007 – March 2010
Monthly
Passengers
5050
Estimating average fares by origin – destination market
 Both PaxIS and MIDT have information on average fares by market
– However, both sources tend to over estimate the fare as more price –
sensitive passengers tend to to use direct sales channels
 Average fares by airline and market can also be found on the internet
– Travel agencies such as Expedia, Travelocity, Orbitz, etc.
– Search engines such as Sidestep, Kayak, etc.
– Airline websites
 In order to estimate the average fare on the proposed route, it is
recommended to use the best information possible for markets with a 
similar profile as a point of reference
5151
Choosing the schedule – Key Factors
 It is an airline that connects passengers through a hub?
– If so, the schedule should fit into a connecting bank in order to maximize traffic
 Does the airline have alliance partners at the airport?
– If so, “online alliance” connections should be considered
 What are the schedules in similar markets?
– Overnight?
– Morning arrival/departure? Evening? Etc.
 How many weekly frequencies?
– The maximum possible should be proposed according to demand, but also 
consistent with similar markets operated by the airline
 Seasonal or year‐round service?
– Depends on the seasonality of traffic and the type of market 
(business, leisure, VFR, etc)
5252
For example, in the case of a proposal for Copa, any new 
route should fit into a connecting bank
-10
-5
0
5
10
7:00
8:00
9:00
10:00
11:00
12:00
13:00
14:00
15:00
16:00
17:00
18:00
19:00
20:00
21:00
22:00
Operations by hour at PTY
June 2010
Operations by hour at PTY
June 2010
Arrivals
toPTY
Departures
fromPTY
Source: OAG Schedules
Bank1 Bank2 Bank3 Bank4
5353
All of this information is needed for the essential analysis of the 
Business Case: the forecast of market share, passenger traffic, 
and revenue on the proposed route
 ICF  uses NETWORKS, a proprietary tool that models route schedules to 
estimate the market share of each airline
– Currently used by British Airways,  Copa Airlines, Virgin Atlantic, Oneworld
 NETWORKS is “QSI” (Quality of Service Index) model, an industry‐accepted 
methodology for calculating carrier share
 NETWORKS quantifies the market share of each segment (the “QSI”), 
taking into account: 
– Type of service (Online, Interline, Etc.) 
– Frequency
– Number of stops and connections
– Total travel time (between origin and destination)
– Type of aircraft (size, jet vs. turboprop)
– Etc.
5454
What is a “local” passenger?
 “Local” passengers begin their journey at the flight’s departure airport 
and end their journey at the flight’s arrival airport (and vice versa)
– Local passengers do not make connections or change planes
Example: Houston – Quito
IAH UIO
5555
What is a connecting passenger?
 A connecting passenger begins their journey at a point before flight’s 
origin and/or ends their journey at a point beyond the flight’s 
destination
– These passengers make one or more connections
Example: Houston – Quito
UIO
NRT
ORD
IAH
56
QSI example: SCL – NYC market
SCL
LIM
MIA
NYC
AA/LA
DL
AA
DL
LA
ATL
LA
LA
Source: SH&E NETWORKS based on OAG schedules June 2010
QSI Share SCL‐NYC
June 2010
Option Time Frequency Stops Cxns
LA nonstop 10:50 5x weekly 0 0
LA via LIM 12:30 Daily 1 0
AA via MIA 13:40 Daily 1 1
DL via ATL 13:55 Daily 1 1
LA
41%
AA
29%
CM
6%
DL
14%
Others
10%
5757
The model quantifies each service in the market and 
allocates traffic and revenue according to its market share
Note: SICF uses the
nomenclature “CSI” 
to refer to “QSI”
“QSI” is calculated 
based on several 
service perameters
Each carrier’s market 
share is based on its 
QSI score
5858
Traffic and Revenue Forecast for the Route FLL – UIO
2010
Frequency: 2x Weekly
Aircraft: A319
Frequency: 2x Weekly
Aircraft: A319
Revenue from passenger tickets is complemented by other sources (cargo, onboard 
sales, etc), which is estimated based on each airline’s experience
(Financials in USD) Per Flight Per Week (4 Flights)
Passengers % Total Revenue Passengers Revenue
Local Market
Miami - Quito 54 56% $11,678 217 $46,712
Connecting Markets
New York - Quito 29 30% $4,118 118 $16,473
Chicago - Quito 4 4% $520 15 $2,082
Quito - Washington 3 3% $483 13 $1,934
Boston - Quito 3 3% $377 11 $1,508
Orlando - Quito 2 2% $290 8 $1,161
Other 2 2% $129 7 $517
Total Connecting 43 44% $5,919 173 $23,675
Total Pax/Pax Revenue 98 $17,597 390 $70,386
Other Revenue ( @ 10% of pax) $1,760 $7,039
Total Flight Revenue $19,356 $77,425
Load Factor 68%
Average Fare (excl. surcharges) $180
The final result is a traffic and revenue forecast for the 
proposed route
Local PassengersLocal Passengers
Connecting Pass.Connecting Pass.
Other RevenueOther Revenue
Load Factor and FareLoad Factor and Fare
Frequency and AircraftFrequency and Aircraft
5959
For top tier airlines, network simulation tools have become 
an integral part of today’s management decision making 
process
Why?  In an increasingly complex business 
environment with narrowing profit margins, 
simulation enables airlines to reduce financial 
exposure and risk
Who uses NetWorks?
 Schedule and network planners
 Airline strategists
 Fleet and capacity managers
 Revenue Planners, and 
 Regional Managers
… to help them better understand their network’s 
strengths and weaknesses – by itself and against its 
competitors
Network & Schedule Analysis
systems and services
[ ][ ][ ][ ]
Created for Air France and fully developed for British 
Airways over ten years ago, NetWorks has been 
continuously refined ever since
Created for Air France and fully developed for British 
Airways over ten years ago, NetWorks has been 
continuously refined ever since
NetWorks traces its heritage to SH&E founder Nat Simat, who developed the original methodology while serving on the US CAB
6060
NetWorks is used to generate and model scenarios, before 
evaluating results
 Service Generation:
– Determines All Feasible Service Offerings in Each Relevant O&D 
City‐Pair Market, for Your Airline and Your Competitors
– Nonstop, Direct & Connect
– On‐Line, Interline, Code‐Share
– Takes Into Account Connecting Time & Circuity Limitations
 Share Estimation:
– NetWorks Estimates an “Entitlement Share” of Each O&D Market for each airline
– Based on a Comparison of Service Offerings in Each Market
 Traffic Allocation:
– Traffic is Allocated to Individual Flights Based on the “Entitlement Share”, Adjusting for 
Spill
– NetWorks Contains a Realistic Spill Model Which Iteratively Spills Traffic to Alternative Flights as 
Capacity Limits are Approached
The key stages of a NetWorks simulation:
6161
Example Business Case
Los Cabos–Houston for Southwest Airlines
Grupo Aeroportuario del Pacifico (GAP)
Prepared by
Mexican Pacific Airport Group (GAP) Route ProposalsMexican Pacific Airport Group (GAP) Route Proposals
Prepared for
GAP by
Opportunity in Los Cabos
Prepared for:
February 2014
63
Prepared for
GAP by
Mexican Pacific Airport Group (GAP) maintains and operates 12
airports in Mexico, as well as Montego Bay Jamaica
Fuente: GAP
Airport Code
Guadalajara GDL
Tijuana TIJ
Puerto Vallarta PVR
Los Cabos SJD
Hermosillo HMO
Leon BJX
La Paz LAP
Mexicali MXL
Morelia MLM
Aguascalientes AGU
Los Mochis LMM
Manzanillo ZLO
Montego Bay MBJ
TIJ
4.4
-3%%
GAP airports served 29.2 million passengers in the 12 months ending June 2015,
representing 4% growth over the previous year
MXL
0.5
7%
HMO
1.3
-5%
LAP
0.7
1%
SJD
3.1
-11%
PVR
3.4
18%
GDL
9.1
7%
LMM
0.3
25%
ZLO
0.2
-1%
MLM
0.5
4%
AGU
0.6
19%
BJX
1.3
23%
Passengers, Millions
Year-over-Year % Change
Investors include:
GAP listed on:
MBJ
3.8
6.7%
64
Prepared for
GAP by
 In the schedule for February 2014, Southwest/AirTran operate to 3 Mexican
destinations:
 ICF and GAP have developed traffic forecasts and tested schedule scenarios for the
following markets :
 Construction on the new international terminal at the Hobby Airport has started in late
2013 with the first international flights by 2015
Market Season Passenger Segment Weekly Freq.
Estimated Load
Factor
HOU-SJD Annual Leisure 4 84%
Introduction
Destination Origin
Los Cabos Austin Denver, Orange County
Mexico City San Antonio, Orange County
Cancun Atlanta, Austin, Baltimore, Chicago, Denver, Milwaukee
65
Prepared for
GAP by
International markets to Mexico have seen steady growth since the
economic downturn of 2009
Source: Integral Migratory Operations System (SIOM), National Migration Institute, Mexican Civil Aviation Authority and ICF SH&E analysis
1/ Includes departures and arrivals, scheduled and charter flights
Passenger Traffic Trend
(scheduled and charter flights)
Mexico International Market1
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
2009 2010 2011 2012 2013
%
Growth
Passengers
(‘000)
+6% 4% +8%
CAGR 2009-2013: +6%
Y-o-Y
Change
Financial
Crises
MX Ceases
Ops
+6%
Mexico-U.S. Market1
0
5,000
10,000
15,000
20,000
25,000
2009 2010 2011 2012 2013
%
Growth
Passengers
(‘000)
+5% 2% +9%
CAGR 2009-2013: +5%
Y-o-Y
Change
Financial
Crises
MX Ceases
Ops
+4%
The Mexico international market, including the Mexico-U.S. market, has shown positive
growth over the past five years, rebounding to above 2009 passenger levels
66
Prepared for
GAP by
29%
-5%
0%
5%
10%
15%
20%
25%
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
The U.S. ranks first among foreign visitors to Mexico with 55% of all
foreign tourist arrivals
Source: Integral Migratory Operations System (SIOM), National Migration Institute
Visitors 000
Nationality of the Foreign Visitors to Mexico
10 Top Countries
Jan-Nov 2013
Growth in Foreign Visitors to Mexico
Top 10 countries
Jan-Nov 2013 versus Jan-Nov 2012
% Growth
From January to November 2013, the number of foreign visitors to Mexico grew by
9.1% compared to the same period of 2012
64%
Prepared by
Mexican Pacific Airport Group (GAP) Route ProposalsMexican Pacific Airport Group (GAP) Route Proposals
Prepared for
GAP by
Market Overview of Los Cabos
68
Prepared for
GAP by
In June 2014, Los Cabos will have non-stop scheduled services to/from
25 cities across Canada, Mexico and United States
Source: OAG June 2014
Los Cabos Destinations
Domestic
(Mexico) 6
International
United States
Canada
17
2
Total 25
Los Cabos has 279 weekly
departures scheduled for
June 2014, serving 25
destinationsGAP Airports
69
Prepared for
GAP by
Los Cabos has attractions for leisure travelers including a variety of
restaurants, night clubs, bars and recreational activities
Source: Mexican Tourism Ministry, Government of Baja California Sur
 World class scuba diving, snorkeling, fishing,
boating and other water sports
– The excellent beaches, weather and swimmable
waters increase aquatic activities
– One of the 2 destinations in Mexico where the
Iron Man event takes place every year
 Premier golf destination in Latin America
– 14 Golf courses
– First Tiger Woods design opened in December
2014.
 Marlin Capital of the World
– One of the best deep-sea fishing destinations in the
world
– Largest sport fishing fleet in Mexico
 An amazing night life with restaurants, night
clubs and bars
 Visitors can indulge in Los Cabos’ many
amazing spas
70
Prepared for
GAP by
Los Cabos offers a range of infrastructure including all-inclusive
resorts, times shares and boutique hotels
Source: Mexican Tourism Ministry, Mexican Ministry of the Economy, Statcan, Government of Baja California Sur, RCI
Lodging in SJD (2012)
Hotel Rooms (4 Star and Up) 22,368
Time Share Facilities 52
Time Share Units 8,747
Recent Hotel Developments joining the Los
Cabos Inventory
• Hyatt (568 rooms) opened Nov. 2013
• The Secrets (478 rooms) opened Dec. 2013
• The Ritz-Carlton (124 villas) opening 2014
• JW Marriot (300 rooms) opening 2015
71
Prepared for
GAP by
Two luxury hotels opened in late 2013, adding to Los Cabos’ rapidly
expanding hotel infrastructure
 The 157-room Hyatt Ziva Los Cabos opened in
November 2013
– This all inclusive hotel will be focused on families
 The Secrets Puerto Los Cabos Golf & Spa
Resort opened in December 2013
– Secrets Los Cabos will provide an ultimate adults
only luxury escape including elegant
accommodations, world class spa, and gourmet
dining
 In 2013, Apple Leisure Group announced an
investment of USD $600 million in areas
including Los Cabos
– The investment will include six new resorts with
approximately 2,800 rooms
– Top destinations will include Los Cabos, Puerto
Vallarta, and the Riviera Maya
– Current plans call for properties under the Sunscape,
Secrets, Now, and Breathless brands
Recent Hotel Investments in SJD:
Source: GAP
72
Prepared for
GAP by
Well-known international hotel chains, all inclusive resorts and boutique
hotels offer visitors to Los Cabos a wide variety of accommodation
options
Source: Mexican Tourism Ministry. Preliminary 2012 numbers
Los Cabos Hotel Occupancy Rate
69%
65%
57% 54%
58%
62% 63%
0%
10%
20%
30%
40%
50%
60%
70%
80%
2006 2007 2008 2009 2010 2011 2012
Los Cabos is among the top three
Mexican destinations for leisure travelers
offering over 20,000 rooms in hotels of 4
or more stars and time share facilities
According to Expedia´s "Insider´s
Select" One & Only Palmilla was ranked
as "the best hotel in the world" out of
650 hotels
73
Prepared for
GAP by
Source: Mexico Migration Institute (INM)
Top Destinations in Mexico
visited by US Visitors
YE Nov 2013
Top Nationalities of Foreign Visitors
to Los Cabos
YE Nov 2013
United States
82.8%
Canada
12.8%
Other
2.8%
United Kingdom: 0.6%
Australia: 0.7%
India: 0.2%
US visitors to Los Cabos showed a growth
of 19% from YE November 2013 over YE November 2012
Mexico
Destination
Total
Visitors
1 Cancún 2,548,719
2 Los Cabos 994,197
3 Mexico City 937,510
4 Vallarta Nayarit 551,774
5 Guadalajara 537,402
Other 744,795
Total 6,314,397
The United States is the largest nationality of foreign visitors to Los
Cabos
74
Prepared for
GAP by
Top U.S. – Los Cabos Markets Sizes
CY2015 Annual, No Stimulation
Rank Destination
Weekly
Passengers1
Weekly One
Way
Frequencies
(June 2014)
% (Point of
Sale) POS
1 Los Angeles (LAX/ONT) 3,207 35 U.S. (95%)
2 Bay Area (OAK/SFO/SJC) 2,723 30 U.S. (97%)
3 San Diego 1,781 21 U.S. (92%)
4 Phoenix 1,042 27 U.S. (94%)
5 Orange County 977 14 U.S. (95%)
6 Seattle 915 - U.S. (92%)
7 Denver 910 9 U.S. (99%)
8 New York 752 4 U.S. (97%)
9 Dallas/Fort Worth 699 26 U.S. (95%)
10 Houston 668 20 U.S. (95%)
Other 8,748 24
Total 22,423 210
The Houston – Los Cabos market is the 10th largest market with 20
frequencies
1/ Passengers Weekly Each Way (PWEW). Market sizes are adjusted for direct sales, and do not include stimulation
Source: ICF SH&E Analysis using IATA PaxIS MIDT and OAG
Note: Based on IATA Traffic Forecast for the period YE Nov 2013-2015 using a CAGR of 4.8% between the U.S. and Mexico
75
Prepared for
GAP by
Travel between the Houston and Los Cabos market shows peaks
during the winter and summer
Demand Seasonality between Houston and Los Cabos market
2010, 2011, 2012 and 2013
% of
passengers
Source: IATA PaxIS
0%
2%
4%
6%
8%
10%
12%
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2010 2011 2012 2013
76
Prepared for
GAP by
Airline Connection Point
Total Online Connecting Weekly
Frequencies1
Phoenix (PHX) 27
Atlanta (ATL) 7
Salt Lake City (SLC) 5
Los Angeles (LAX) 9
Denver (DEN) 7
Non-stop 20
Dallas (DFW) 22
Los Angeles (LAX) 7
Mexico City (MEX) 13
Denver (DEN) 1
Austin (AUS) 3
Total 141
NOTE: 1 Code-share fights are not considered in the connecting services. Includes only single
connections. The online connecting frequencies reflect only the number of actual entries into the respective
final destination. The airline may offer multiple options to get to the connection.
Source: OAG
Houston– Los Cabos
Current On-line Services/Frequencies (June 2014)
There are 141 weekly online services between Houston and Los Cabos with US
Airways (now American) leading the market with 27 connecting frequencies
77
Prepared for
GAP by
0
500
1000
1500
2000
2500
3000
0
4
8
12
16
20
24
Traffic(Passengersweeklyeachway)
WeeklyFrequencies
Air Tran
introduces service
50% market
stimulation
In April 2012, AirTran launched daily flights between Denver and Cancun in the presence of United and
Frontier. As a result of these new services, AirTran was able to stimulate the market by a respectable
50%.
Source: ICF SH&E analysis based on Pax-IS and OAG
AirTran was able to stimulate the market demand between Denver
and Cancun by introducing non-stop services
Denver- Cancun Demand Stimulation due to AirTran New Service
78
Prepared for
GAP by
Southwest Schedule for Proposed Houston-Los Cabos Nonstop Service
Four Weekly Flights on an 737-500
For the HOU-SJD schedule, GAP and ICF suggest suitable timings for leisure
passengers appropriate for the hotels’ check-in and check-out
 The schedule suggested is
for year round service and the
timing is convenient for
leisure travelers
 GAP and ICF stimulated the
market size by 50% as a
result of the new nonstop
service, which is in line with
Air Tran launching non-stop
service between DEN-CUN in
the presence of United
Source: ICF SH&E/GAP Analysis, OAG Schedule June 2014
79
Prepared for
GAP by
Southwest could achieve a 84% average load factor in the Houston-
Los Cabos route with stimulation of 50% with annual service
Southwest Schedule for Proposed Houston-Los Cabos Nonstop Service
Four Weekly Flights on an 737-500 – Results by Week
Source: ICF SH&E/GAP Analysis, OAG Schedule June 2014, ICF SH&E Networks, PAXIS
Notes:
/1 GAP and ICF SH&E further adjust PaxIS Plus data to insure accuracy on market sizes
/2 Based on IATA Traffic Forecast for the period YE Nov 2013-2015 using a CAGR of 4.8% between the U.S. and Mexico
/3 Air fare data sources (PAXIS, O&D Survey, Airline Websites) do not include taxes and commissions. Pax-IS fares could be overstated
Code
2015 PAX PWEW.
O&D Psgrs 1&2 Stimulation
2015 PAX PWEW.
W/ Stim.
% QSI
1 Forecast
Passengers
% Onboard
Psgrs Sector
Total Weekly
Segment Revenue3
HOU 668 0.5 968 21% 208 51% $137,587
SAT 104 0.0 104 37% 39 9% $15,327
NYC 752 0.0 775 3% 20 5% $7,212
DFW 700 0.0 700 2% 17 4% $6,919
CHI 581 0.0 581 2% 14 3% $4,999
ATL 242 0.0 242 4% 10 3% $4,341
2,343 0.0 2,343 4% 102 25% $37,772
4,722 0.0 4,744 4% 202 49% $76,570
409 100% $214,157
102
122
84%
$262
$214,157
$21,416
$235,572
Grand Total
Total Weekly Revenue
Average On board passengers
Weekly Total Passenger Revenue
Other Revenue(@ 10% of Passenger Revenue)
Average Load Factor
Seats per Flight
Average Fare3
(without commissions and taxes)
Beyond Houston
Houston-San Jose Cabo
Atlanta
Others
Subtotal
Chicago
San Antonio
New York
Dallas/Fort Worth
Local Traffic
Market
Prepared by
Mexican Pacific Airport Group (GAP) Route ProposalsMexican Pacific Airport Group (GAP) Route Proposals
Prepared for
GAP by
Incentives and Next Steps
81
Prepared for
GAP by
GAP has the relationships and market knowledge to assist Southwest in
their evaluation of the proposed destinations
Market Analysis
• GAP & ICF airport group are prepared to assist Southwest with all due diligence
required to gain a thorough understanding of the proposed route
Market Analysis
• GAP & ICF airport group are prepared to assist Southwest with all due diligence
required to gain a thorough understanding of the proposed route
Visit to Los Cabos
• GAP would like to invite the Southwest planners to visit GAP airport facilities
and its touristic locations
Visit to Los Cabos
• GAP would like to invite the Southwest planners to visit GAP airport facilities
and its touristic locations
Visit to Southwest’s offices
• Alternatively, GAP would be pleased to meet with more Southwest’s staff at
corporate headquarters
Visit to Southwest’s offices
• Alternatively, GAP would be pleased to meet with more Southwest’s staff at
corporate headquarters
82
Thank You!
Jared Harckham
Vice President, ICF International
Jared.Harckham@icfi.com
Eric Toler
Associate, ICF International
Eric.Toler@icfi.com

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