2. Grievance process
Responsibilities of parties in grievance
process
Employment laws related to grievance
Recommendation
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3. Formal communication between
management and employees
Settlement of grievance
Four steps of grievance process are as follow:
Grievance in Oral Form
Grievance in Written Form
Conduction of Meeting
Arbitration Hiring
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4. Grievance in Oral Form
Starting phase
Report to immediate senior authority
Grievance in Written Form
Written standard and approved grievance
document
Submission of document to senior manager
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5. Conduction of Meeting
Meeting organized by department of head
Discussion on all aspects of grievance
Arbitration Hiring
Negotiation process
Settlement in written form
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6. Authorized Manager: Appointment of
investigatory manager
HR Representative: Support in decision
making
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7. Employees: Provide case overview
Union Leader: Work as advisor for employee
Appeal Officer: Justify employee’ appeal
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8. Investigatory manager: Investigate the facts
and concerns
Senior manager: Have specified knowledge
that helps to evaluate the case
Mediator: Provides solution for the problem
and resolves dispute
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9. State Employee Grievance Procedure Act:
Grievance functions
Guidelines, rules and regulations to regulate
employment practices
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10. Protection of employees’ rights
Avoid discrimination and other related
unethical practices
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11. Conduct training and counseling sessions
Consideration of interests of all parties
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12. Positive response of management
Development of employees’ understanding
No biasness in grievance decision making
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13. Necessity of grievance process in business
Involvement of employment laws in
grievance
Fulfillment of responsibilities by all parties in
grievance
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14. Grobler, P.A. & Warnich, S. (2006). Human Resource
Management in South Africa. Cengage Learning EMEA.
Holland, J.A. & Burnett, S. (2008). Employment Law 2008.
UK: Oxford University Press.
Holley, W.H., Jennings, K.M. & Wolters, R.S. (2008). The
Labor Relations Process. USA: Cengage Learning.
Kaplin, W.A. & Lee, B. A. (2009). A Legal Guide for Student
Affairs Professionals. USA: John Wiley & Sons.
Palmer, S. (2012). People and Self Management. UK: CRC
Press.
Rudman, R.S. (2009). New Zealand Employment Law Guide
2009.New Zealand: CCH New Zealand Limited.
Sciarra, D.J. & Dorsey, A.G. (2001). Opening and Operating
a Successful Child Care Center. USA: Cengage Learning.
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15. We provide original and complete law
assignment help and business assignment
help services
24X7 Assignment Help Services
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Editor's Notes
This presentation includes all steps of grievance process and describes responsibilities of all parties involved in grievance procedure. In addition, it also presents some employment laws that are related to grievance action. This presentation also recommends an outcome for the given situation and gives ethical implication for the decision.
The grievance process is a formal communication between an employee and the management that is designed by the employer for the settlement of a violation of the labor agreement. Through this, organizational members have the right to be heard by management (Palmer, 2012).
On occurrence of grievance, employees and union leader can show the grievance to senior authority in order to make adjustments. In this step, union representative can submit the grievance in written form on standard grievance form to department head within timeframe specified in agreement (Kaplin & Lee, 2009).
After this, department arranges a grievance meeting between grievant and labor relation management, in which rationale of grievance are discussed thoroughly. It is quasi judicial process through which, third party gives final decision to settle the dispute. After this, department submits a written response in respect to settlement of grievance (Sciarra & Dorsey, 2001).
Authorized Manager: Consult with HR and appoint investigatory manager and submit a report to make grievance decision by fulfilling interests of all partiers.
HR Representative: Work as advisor to support the management decision making and rely the questions during hearing and meetings and challenge evidences (Grobler & Warnich, 2006).
Employees: Present case information with integrity during meetings and hearings.
Trade union representative: Support and advice the grievant employee and present views of employee.
Appeal officer: Direct hearing that decides that employee’s appeal is justified and encourages all parties to speak freely to collect all facts (Palmer, 2012).
Investigatory manager: Investigate the grievance by questioning the parties and analyzing the present facts regarding employee-management relationship through effective use of technology and information resources.
Senior manager/Head of department: Evaluate all concerns and facts due to having specified case knowledge.
Mediator: Draw up a written agreement and settle the dispute through mutual agreement (Sciarra & Dorsey, 2001).
State Employee Grievance Procedure Act and Fair Employment Law are the employment laws made by National Labor Relations Board that protect the interests of both employees and employers. State Employee Grievance Procedure Act governs all grievances functions such as actions of decision making, appeal of employee, etc. and includes guidelines and regulations that are effective to resolve disputes related to labor relations (Rudman, 2009).
The Fair Employment Law is also related to this action because through this law, rights of employees are protected from discrimination by employer. Grievance may be related to discriminatory practices done by the employer that can be resolved through the use of this law in grievance process (Holland & Burnett, 2008).
Through grievance process, the disciplinary action cannot be said appropriate to resolve this situation. All employees should have more chances and understanding about discipline policies and regulations of company through training programs. Outcome ensures that all parties are happy and convinced with arrangements and contracts.
There are some reasons to be happy such as organizational positive view towards employees’ grievance, better understanding of employee about circumstances surrounding grievance, verbal and written apology, consent of parties for participating in counseling, training and mediation, etc. (Holley, Jennings & Wolters, 2008). This decision should not be biased and influenced with the interest of any party.
From above discussion, it can be stated that grievance process is crucial for ethical business practices to protect right of employees by using State Employee Grievance Procedure Act and Fair Employment Law. There are various parties such as senior manager, employees, union leader, mediator, etc., who should fulfill their responsibilities without any biasness and influence.