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L A H O R E   H R   F O R U M




    Power Recruitment:
    BuildingYour Employer Brand
                 Employer Brand

    Monis Rahman
             h
    January 13, 2010
The Role of HR

                                         Attract / Recruit
                                            Motivate Train Grow Manage Retain
                                             Motivate, Train, Grow, Manage, Retain


                                                                       Manage




                                                                                     Retain
                                                  tract 



                                                                      Motivate
                                                  cruit




                                                                       Grow
                                                Rec
                                                Att




                                                                        Train
          B   N E T W O R K S   I N C




                                         A‐Grade people attract A‐Grade People
                                            B‐Grade people attract C‐Grade People
N A S E E B




                                            C‐Grade people do not attract anyone
                                                                                              1
How do you attract talent?

                                         Awareness?




                                                                     Em yer Bran g
                                                                            B nding
                                         Money?
                                         Benefits?
                                         Responsibility?
                                         Culture?
                                         Lifestyle?
                                         Challenge?
                                         Growth?




                                                                      mplo
                                         Innovation?
                                         Management?
          B   N E T W O R K S   I N C




                                         Professionalism?
                                         Fiscal Health?
N A S E E B




                                                                                      2
Employer Branding at Work

                                                                   1,200,000
                                                                    Registered Professionals
                                                                    R        dP f         l
                                                                   24,000
                                                                    Employers/Companies
                                                                    E l      /C     i
                                                                   5,200,000
                                                                    Job Applications Processed


                                                                      Bank A:
                                                                      589 Applications
          B   N E T W O R K S   I N C




                                                                           pp
                                                                      Bank B:
                                                                      3,127
                                                                      3 127 Applications
N A S E E B




                                                                                                 3
Brand Building: Understand Your Customer

                                                                 Self 
                                                             Actualization



                                                          Recognition

                                                       Social  Affiliation

                                                      Safety and Security
          B   N E T W O R K S   I N C




                                                         Physiological
N A S E E B




                                                                                   4
Brand Building: Understand Your Brand Identity

                                                         Rugged                                 Cool
                                                         Masculine                                pp
                                                                                                Supportive
                                                         Reliable     Physique    Personality   Optimistic
                                                         Strong                                 Good natured




                                                                                                                Trusted
                                        Friendly                                                                Responsible
                                        Caring
                                                   Relationship                                 Culture         Relaxed
                                        Helpful                                                                 Open
                                        Social
          B   N E T W O R K S   I N C




                                                   High Standards                               Serious
                                                   Decent                                       Hard Working
                                                                     Reflection   Self-Image
                                                                                  Self Image
N A S E E B




                                                   Motivational                                 Educated
                                                   Inspirational                                Sophisticated

                                                                                                                          5
Employer Branding: Idea #1 Create Awareness

                                         Corporate Career Portal
                                            Communicate Culture Values Opportunities
                                             Communicate Culture, Values, Opportunities
                                            Build relationship with potential employees
                                            Post job vacancies and collect CVs
                                             Post job vacancies and collect CVs

                                         Facebook, Twitter
                                            F e ue tly u date
                                             Frequently update
                                            Create buzz and excitement
                                            Communicate events initiatives milestones
                                             Communicate events, initiatives, milestones
                                            Get employees involved as brand ambassadors
          B   N E T W O R K S   I N C




                                         C di
                                          Coordinate with Marketing
                                                      i hM k i
                                            Project softer human side
                                            Newspapers job portals hoardings get the word out
                                             Newspapers, job portals, hoardings – get the word out
N A S E E B




                                            Participate in events – job fair, exhibitions, etc.     6
Employer Branding: Idea #2 Hire the Best

                                         Be selective
                                            Being hired by your company should be like getting an award
                                             Being hired by your company should be like getting an award
                                            Interview scientifically, surgically, strategically
                                            Reward merit in selection
                                             Reward merit in selection
                                            Spread the word that you are highly selective

                                         Do ’t i o e eje ted a li a t
                                          Don’t ignore rejected applicants
                                            They will tell others about their experience
                                            Send professional letters with decision
                                             Send professional letters with decision
                                            Acknowledge applications as your receive them
          B   N E T W O R K S   I N C




                                        G d
                                         Good people attract good people
                                                  l             d     l
                                            Leverage employee branding to create employer branding
N A S E E B




                                                                                                           7
Employer Branding: Idea #3 Treat Employees Well

                                         Employees are your brand ambassadors
                                            Policies should be fair transparent and clearly communicated
                                             Policies should be fair, transparent and clearly communicated
                                            Recognize and reward achievers publically
                                            Provide growth and learning
                                             Provide growth and learning
                                            Minimize politics
                                            Build atmosphere or empowerment vs. fear
                                                        p          p
                                            Benefits should be above average
                                            Build a culture

                                         Turn departing employees into branding assets
          B   N E T W O R K S   I N C




                                            HR should facilitate departures on a “good note”
                                                                    p              g
                                            Disgruntled employees can be a branding liability

                                         Let employees build their personal brands
                                          Let employees build their personal brands
N A S E E B




                                            Employee branding will enhance employer branding                8
Employer Branding: Idea #4 Stay Connected  

                                         Know what employees want
                                            Conduct regular surveys
                                             Conduct regular surveys
                                            Understand latest compensation trends
                                            Understand latest technologies, methods, processes
                                             Understand latest technologies, methods, processes

                                         Remove unnecessary hierarchy
                                            Ma a e e t hould e ula ly talk ith e loyee
                                             Management should regularly talk with employees
                                            Employees should regularly be asked for feedback
                                            Involve employees in decision making
                                             Involve employees in decision making

                                         Communicate, Communicate, Communicate
          B   N E T W O R K S   I N C
N A S E E B




                                                                                                  9
Employer Branding: Idea #5 An Inspiring Workplace

                                         Office environment should inspire emotional energy
                                            Lighting
                                            Wall hangings / posters
                                            Decoration

                                         Highlight your achievements
                                            E i o e t hould hi hli ht u e e
                                             Environment should highlight successes
                                            Environment should highlight values

                                         What will a new employee think when he walks in?
          B   N E T W O R K S   I N C
N A S E E B




                                                                                               10
Top Employer Brands of Pakistan

                                         Conducted by ROZEE.PK for 2009 ‐ 2010
                                            13 753 fully completed surveys
                                             13,753 fully completed surveys
                                            60 questions
                                            Top of mind
                                             Top of mind

                                         Respondent profile
                                            P ofe io al 66%
                                             Professionals 66%
                                            Students 20%
                                            Unemployed 14%
                                             Unemployed 14%
                                            68% between 22 and 29 years old
          B   N E T W O R K S   I N C




                                            21% between 30 and 40 years old
                                                                   y
                                            86% male vs. 14% female
                                            29% Karachi, 27% Lahore, 22% Islamabad
N A S E E B




                                                                                      11
Top Employer Brands of Pakistan

                                                                                                        Overall Respondents
                                        25%




                                                   20%
                                        20%                         19%




                                        15%                                          14%




                                                                                                      11%

                                                                                                                    10%
                                        10%




                                                                                                                                   6%              5%           5%              5%                5%
                                        5%
          B   N E T W O R K S   I N C




                                        0%
                                              Telenor Pakistan  Mobilink GSM  Unilever Pakistan  United Nations    Nestleʹ    Engro Pakistan    Microsoft    Ufone GSM    Pakistan Tobacco    Bank Alfalah 
                                                                                                  Organization                                                            Company (PTC) 
N A S E E B




                                                                                                                                                                                                              12
Top Employer Brands of Pakistan

                                          Employed Respondents  by Location : Karachi  
                                                     Unilever Pakistan                                  29.23%
                                                        Mobilink GSM
                                                        Mobilink GSM                        14 29%
                                                                                            14.29%
                                            Procter & Gamble Pakistan               9.61%
                                                      Telenor Pakistan            8.29%
                                                       Engro Pakistan         7.72%
                                               Pakistan State Oil (PSO)      6.90%
                                                Microsoft Corporation.       6.57%
                                                         Shell Pakistan      6.49%                                     Employed Respondents  by Location : Islamabad
                                                                                                                       Employed Respondents by Location Islamabad
                                        GEO TV Network ‐ Jang Group         5.83%
                                                                                                                         Telenor Pakistan                               26.85%
                                                        Axact Pakistan      5.09%
                                                                                                                           Mobilink GSM                        18.77%
                                                                                                                           United Nations                    16.99%

                                          Employed Respondents  by Location : Lahore  
                                          Employed Respondents by Location : Lahore                                      Pakistan Tobacco 
                                                                                                                                         …           7.27%
                                                                                                                                 OGDCL           7.12%
                                              Nestleʹ Pakistan                                             20.00%
                                                                                                                              Ufone GSM          6.75%
                                               Mobilink GSM                                                19.04%           Schlumberger      4.97%
                                             Telenor Pakistan                                         17.71%
                                                                                                                    Microsoft Corporation.   3.86%
                                            Unilever Pakistan                                10.48%                                 PTCL     3.78%
                                                 Bank Alfalah                       7.53%                               Unilever Pakistan    3.64%
                                               Warid Telecom                 6.13%
                                        Microsoft Corporation.              5.24%
          B   N E T W O R K S   I N C




                                               United Nations               5.17%
                                                  JGC Descon              4.43%
                                              Wateen Telecom              4.28%
N A S E E B




                                                                                                                                                                         13
Conclusion

                                         Employer branding is key to attracting top talent
                                         Top talent is key to building a productive organization
                                          Top talent is key to building a productive organization




                                                                         Manage
                                                                             g




                                                                                           Retain
                                                                                           R
                                                Attract 




                                                                         Motivate
                                                Recruit




                                                                          Grow
                                                A




                                                                          Train
                                                                          T i
                                                R
          B   N E T W O R K S   I N C
N A S E E B




                                                                                                    14
N A S E E B
           B   N E T W O R K S   I N C




                                         Thank You!
                                         Thank You!


15

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Employer Branding - Lahore HR Forum

  • 1. L A H O R E   H R   F O R U M Power Recruitment: BuildingYour Employer Brand Employer Brand Monis Rahman h January 13, 2010
  • 2. The Role of HR  Attract / Recruit  Motivate Train Grow Manage Retain Motivate, Train, Grow, Manage, Retain Manage Retain tract  Motivate cruit Grow Rec Att Train B   N E T W O R K S   I N C  A‐Grade people attract A‐Grade People  B‐Grade people attract C‐Grade People N A S E E B  C‐Grade people do not attract anyone 1
  • 3. How do you attract talent?  Awareness? Em yer Bran g B nding  Money?  Benefits?  Responsibility?  Culture?  Lifestyle?  Challenge?  Growth? mplo  Innovation?  Management? B   N E T W O R K S   I N C  Professionalism?  Fiscal Health? N A S E E B 2
  • 4. Employer Branding at Work  1,200,000 Registered Professionals R dP f l  24,000 Employers/Companies E l /C i  5,200,000 Job Applications Processed Bank A: 589 Applications B   N E T W O R K S   I N C pp Bank B: 3,127 3 127 Applications N A S E E B 3
  • 5. Brand Building: Understand Your Customer Self  Actualization Recognition Social  Affiliation Safety and Security B   N E T W O R K S   I N C Physiological N A S E E B 4
  • 6. Brand Building: Understand Your Brand Identity Rugged Cool Masculine pp Supportive Reliable Physique Personality Optimistic Strong Good natured Trusted Friendly Responsible Caring Relationship Culture Relaxed Helpful Open Social B   N E T W O R K S   I N C High Standards Serious Decent Hard Working Reflection Self-Image Self Image N A S E E B Motivational Educated Inspirational Sophisticated 5
  • 7. Employer Branding: Idea #1 Create Awareness  Corporate Career Portal  Communicate Culture Values Opportunities Communicate Culture, Values, Opportunities  Build relationship with potential employees  Post job vacancies and collect CVs Post job vacancies and collect CVs  Facebook, Twitter  F e ue tly u date Frequently update  Create buzz and excitement  Communicate events initiatives milestones Communicate events, initiatives, milestones  Get employees involved as brand ambassadors B   N E T W O R K S   I N C  C di Coordinate with Marketing i hM k i  Project softer human side  Newspapers job portals hoardings get the word out Newspapers, job portals, hoardings – get the word out N A S E E B  Participate in events – job fair, exhibitions, etc. 6
  • 8. Employer Branding: Idea #2 Hire the Best  Be selective  Being hired by your company should be like getting an award Being hired by your company should be like getting an award  Interview scientifically, surgically, strategically  Reward merit in selection Reward merit in selection  Spread the word that you are highly selective  Do ’t i o e eje ted a li a t Don’t ignore rejected applicants  They will tell others about their experience  Send professional letters with decision Send professional letters with decision  Acknowledge applications as your receive them B   N E T W O R K S   I N C G d Good people attract good people l d l  Leverage employee branding to create employer branding N A S E E B 7
  • 9. Employer Branding: Idea #3 Treat Employees Well  Employees are your brand ambassadors  Policies should be fair transparent and clearly communicated Policies should be fair, transparent and clearly communicated  Recognize and reward achievers publically  Provide growth and learning Provide growth and learning  Minimize politics  Build atmosphere or empowerment vs. fear p p  Benefits should be above average  Build a culture  Turn departing employees into branding assets B   N E T W O R K S   I N C  HR should facilitate departures on a “good note” p g  Disgruntled employees can be a branding liability  Let employees build their personal brands Let employees build their personal brands N A S E E B  Employee branding will enhance employer branding 8
  • 10. Employer Branding: Idea #4 Stay Connected    Know what employees want  Conduct regular surveys Conduct regular surveys  Understand latest compensation trends  Understand latest technologies, methods, processes Understand latest technologies, methods, processes  Remove unnecessary hierarchy  Ma a e e t hould e ula ly talk ith e loyee Management should regularly talk with employees  Employees should regularly be asked for feedback  Involve employees in decision making Involve employees in decision making  Communicate, Communicate, Communicate B   N E T W O R K S   I N C N A S E E B 9
  • 11. Employer Branding: Idea #5 An Inspiring Workplace  Office environment should inspire emotional energy  Lighting  Wall hangings / posters  Decoration  Highlight your achievements  E i o e t hould hi hli ht u e e Environment should highlight successes  Environment should highlight values  What will a new employee think when he walks in? B   N E T W O R K S   I N C N A S E E B 10
  • 12. Top Employer Brands of Pakistan  Conducted by ROZEE.PK for 2009 ‐ 2010  13 753 fully completed surveys 13,753 fully completed surveys  60 questions  Top of mind Top of mind  Respondent profile  P ofe io al 66% Professionals 66%  Students 20%  Unemployed 14% Unemployed 14%  68% between 22 and 29 years old B   N E T W O R K S   I N C  21% between 30 and 40 years old y  86% male vs. 14% female  29% Karachi, 27% Lahore, 22% Islamabad N A S E E B 11
  • 13. Top Employer Brands of Pakistan Overall Respondents 25% 20% 20% 19% 15% 14% 11% 10% 10% 6% 5% 5% 5% 5% 5% B   N E T W O R K S   I N C 0% Telenor Pakistan  Mobilink GSM  Unilever Pakistan  United Nations  Nestleʹ  Engro Pakistan  Microsoft  Ufone GSM  Pakistan Tobacco  Bank Alfalah  Organization  Company (PTC)  N A S E E B 12
  • 14. Top Employer Brands of Pakistan Employed Respondents  by Location : Karachi   Unilever Pakistan 29.23% Mobilink GSM Mobilink GSM 14 29% 14.29% Procter & Gamble Pakistan 9.61% Telenor Pakistan 8.29% Engro Pakistan 7.72% Pakistan State Oil (PSO) 6.90% Microsoft Corporation. 6.57% Shell Pakistan 6.49% Employed Respondents  by Location : Islamabad Employed Respondents by Location Islamabad GEO TV Network ‐ Jang Group 5.83% Telenor Pakistan 26.85% Axact Pakistan 5.09% Mobilink GSM 18.77% United Nations 16.99% Employed Respondents  by Location : Lahore   Employed Respondents by Location : Lahore Pakistan Tobacco  … 7.27% OGDCL 7.12% Nestleʹ Pakistan 20.00% Ufone GSM 6.75% Mobilink GSM 19.04% Schlumberger 4.97% Telenor Pakistan 17.71% Microsoft Corporation. 3.86% Unilever Pakistan 10.48% PTCL 3.78% Bank Alfalah 7.53% Unilever Pakistan 3.64% Warid Telecom 6.13% Microsoft Corporation. 5.24% B   N E T W O R K S   I N C United Nations 5.17% JGC Descon 4.43% Wateen Telecom 4.28% N A S E E B 13
  • 15. Conclusion  Employer branding is key to attracting top talent  Top talent is key to building a productive organization Top talent is key to building a productive organization Manage g Retain R Attract  Motivate Recruit Grow A Train T i R B   N E T W O R K S   I N C N A S E E B 14
  • 16. N A S E E B B   N E T W O R K S   I N C Thank You! Thank You! 15