Employee Attitude

1. FICCI CE
Employees - Attitude

2. FICCI CE
It is the attitude that makes the difference.

3. FICCI CE
While considerable attention has been given to the technical side of quality,
there is an increasing need of the importance of the human side to total
quality.
Attitude - The human side of quality

4. FICCI CE
The greatest contributions to the process of TQM are made by the people who
make the organization. People - who share the vision. Intellectual capital and
knowledge are more and more the true assets of any organization.
Attitude - The human side of quality

5. FICCI CE
Quality of human behavior
In its original Japanese context, Total Quality refers not only to the quality
of management which ultimately produces quality goods and services, but
to the quality of human behavior, skills, commitment and the winning
instinct necessary to accomplish our business objectives.

6. FICCI CE
This not only makes good business sense, it also reflects a deeper yearning of
the human spirit to be of service, to build loving, caring relationships, to
affirm our interdependence, and to bring value, beauty, and benefit into the
world.

7. FICCI CE
Human side of quality
The human quality should always
include the following three
components :
 Creativity - The joy of thinking
 Physical activity - The joy of working
with sweat on the forehead.
 Sociality - The joy of working
together

8. FICCI CE
Quality begins with me.
If we are to take Total Quality to heart, we
too must come to look at our own lives in a
more multidimensional, interrelated and
holistic manner. Taking the theme of Total
Quality personally has the potential to tap
us into the flow of life giving forces and
ways of living and working that are
ultimately most rewarding and productive.

9. FICCI CE
Quality is a winning attitude