The document discusses the importance of emotional intelligence, especially in distributed work settings. It defines emotional intelligence as the ability to perceive, understand, and manage emotions. Relationship building relies on mutual trust, respect and understanding between parties. In distributed settings, it is more challenging to perceive emotions accurately due to fewer sensory cues, but controlling one's own emotions and understanding others' emotions remains critical for effective collaboration. The document provides tips for developing self-awareness, empathy, and strategies for overcoming the challenges of remote work.

1. Emotional Intelligence 3.0
Overcoming challenges in understanding people in distributed setting

2. Introduction
 What agile manifesto says?
◦ Individuals and interactions over processes and
tools
◦ Customer collaboration over contract
negotiation

3. Introduction
 What agile manifesto says?
◦ Individuals and interactions over processes and
tools
◦ Customer collaboration over contract
negotiation
Importance of Relationships

4. Definition of Relationship
“Relationship could be considered as
mutual trust, respect and understanding
between two parties”
Robert Steven Kaplan

5. Definition of Relationship
“Relationship could be considered as
mutual trust, respect and understanding
between two parties”
Robert Steven Kaplan
Understanding is the base for the
other two

6. Definition of Emotional
Intelligence
“Emotional intelligence refers to an ability
to recognize the meanings of emotion and
their relationships, and to reason and
problem-solve on the basis of them.
Emotional intelligence is involved in the
capacity to perceive emotions, assimilate
emotion-related feelings, understand the
information of those emotions, and manage
them”

7. Definition of Emotional
Intelligence
“Emotional intelligence refers to an ability
to recognize the meanings of emotion and
their relationships, and to reason and
problem-solve on the basis of them.
Emotional intelligence is involved in the
capacity to perceive emotions, assimilate
emotion-related feelings, understand the
information of those emotions, and manage
them”
It’s about controlling an emotional
situation until things fall in place

8. Different Emotions
 Happiness
 Fear
 Sadness
 Frustration
 Anger
 Pleasure

9. Different Emotions
 Happiness
 Fear
 Sadness
 Frustration
 Anger
 Pleasure
Emotions leads to actions while
rationality leads to conclusions

10. How the brain works?

11. How the brain works?
Self control will be much easier if we
could figureout Amygdala hijack

12. Understanding Emotions
 Understanding that an emotion has taken
over the control
 Figuring out which emotion it is
 What kind of actions were taken – in
previous occurrences of same emotion

13. Understanding Emotions
 Understanding that an emotion has taken
over the control
 Figuring out which emotion it is
 What kind of actions were taken – in
previous occurrences of same emotion
Understanding that you are emotional
itself can give you better control

14. Controlling Self Emotions
 Breath Right
 Count to 10
 Smile and Laugh more
 Take control of your self-talk
 Visualize yourself succeeding
 Clean Up Your Sleep Hygiene
 Stay Synchronized

15. Controlling Self Emotions
 Breath Right
 Count to 10
 Smile and Laugh more
 Take control of your self-talk
 Visualize yourself succeeding
 Clean Up Your Sleep Hygiene
 Stay Synchronized
Self control becomes the foundation for
better relationships

16. Understanding Emotion’s of
Others
 Recording previous experience
 Use all the available sensors
 Timing is everything
 Clear away clutter
 Live in the moment
 Watch EQ at the movies
 Always try predicting others

17. Understanding Emotion’s of
Others
 Recording previous experience
 Use all the available sensors
 Timing is everything
 Clear away clutter
 Live in the moment
 Watch EQ at the movies
 Always try predicting others
A person with great control is the last
person to get angry in a social setup

18. Influencing others
 Apologize when you are correct and/or
wrong
 Advice from their perspective
 Never go out of control
 Talk to the sub-conscious and unconscious
 Make your body talk

19. Influencing others
 Apologize when you are correct and/or
wrong
 Advice from their perspective
 Never go out of control
 Talk to the sub-conscious and unconscious
 Make your body talk
Empathy is what makes the difference

20. Challenges in distributed setting
 Sensors we generally use
◦ Eye
◦ Ear
◦ Tongue
◦ Nose
◦ Touch
 Not able to have eye contact
 Noise of devices used for communication
 Wrong Emotions

21. Challenges in distributed setting
 Sensors we generally use
◦ Eye
◦ Ear
◦ Tongue
◦ Nose
◦ Touch
 Not able to have eye contact
 Noise of devices used for communication
 Wrong Emotions
Distributed setting reduces sensors
from 5 to 2 which makes perceiving
more challenging

22. Overcoming Challenges
 Understanding how with what
 Identifying Patterns (Chat,
Teleconference)
 Reading moods using available options
 Change track
 Use unplanned than planned discussions
 Using onsite representatives to the
maximum extend
◦ Observe
◦ Follow-up

23. Overcoming Challenges
 Understanding how with what
 Identifying Patterns (Chat,
Teleconference)
 Reading moods using available options
 Change track
 Use unplanned than planned discussions
 Using onsite representatives to the
maximum extend
◦ Observe
◦ Follow-up
It is significant to read emotion of
people as the result drastically depends
on emotional state

25. Even Emotional Intelligence get
reduced after manager title all the top
performers tend to have high EQ

26. Conclusions
 Emotion intelligence is a critical skills for
both individual and group success
 Perceiving emotions in a distributed
setting is very much challenging but
understanding and controlling them
remains critical for relationship building