Self Management tools - What is emotional hijack and how to handle it

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Emotional Hijack
Hillik Nissani – 2017

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All stimulus go to either the Amygdala or the
Neocortex

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The Amygdala is the “instinctive brain”, responsible
for fast decision making and for emotions. It has no
‘time sensitivity’

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The Neocortex, the “thinking brain” is
responsible for logic, reasoning, language

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In situations of high stress, fear or distrust -
A hormone called Cortisol floods the brain

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The Amygdala calls for an immediate action:
Fight, Flight, Freeze, Appease

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Advanced thought processes like strategy, trust building
and compassion – Shut down

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Pause of a Second…
How do you tend to act when you are threatened?

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Why do we argue?
When we argue and win, our brain is filled with Adrenaline
and Dopamine and that’s addictive

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Pause of a Second…
But when one side wins…

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Pause of a Second…
The other side is defeated and stressed…

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Pause of a Second…
And collaboration or agreements cannot be achieved or
maintained..

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Pause of a Second…
Learning how to avoid Emotional Hijack is part of EQ
development

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Pause of a Second…
Emotional Intelligence (EQ)
Self Awareness Self Management
Social
Awareness
Social
Management
MyselfOthers Monitoring Regulation

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Pause of a Second…
Self Awareness
Emotional Awareness
Self Assessment
Self Confidence

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Self Management
Emotional Self-Control
Transparency
Adaptability
Achievement
Initiative
Optimism

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Social Awareness
Empathy
Organizational Awareness
Service Orientation

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Social Management
Developing Others
Leadership
Catalyst
Influence
Conflict Management
Teamwork &
Collaboration

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The solution - Oxytocin
Oxytocin is activated by human connection and it opens
up the networks in our executive brain
“Self Awareness” and “Self Management” are the keys to
handle an Emotional Hijack

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Plan and eliminate the Emotional Hijacks
Look for trigger points
Set rules of engagement
Listen with empathy
Listen to all voices
Let Oxytocin (collaboration) win over adrenaline and
dopamine (being right)

21. Thank You!
Hillik Nissani
www.hilliknissani.com
Images – self owned & flickr