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Wearable Banking 
Banking through accessories 
© Mindtree limited 2012
Agenda 
• Emergence of Wearables 
• Why wearables make sense for banking? 
• How Wearable's are used today? 
• Categorization of Potential Wearable banking Use Cases using the 
framework 
• Wearable banking concept - Demo 
2
Emergence of Wearables 
3
Source: The Deloitte Consumer Review. Beyond the hype: The true potential of mobile and Deloitte Media Consumer Survey 2013 
4 
Emergence of Wearables 
• Engagement with digital technology is increasing 
• Younger generations are more attracted towards digital technology 
• Rising consumer expectations for digital experiences 
• Digital Fashion Statement
Wearable Economy
Wearables will impact the way we live, work and socialize 
6 
Wearables would help 
in communicating and 
sharing details 
irrespective of distance 
Devices would point to 
increasingly sophisticated 
relationship people have 
with their technologies 
Wearables would 
offer personalized 
touch 
Source: Report on Future of Wearable Tech, PSFK Labs, 2014
Power of Wearables over traditional digital channels 
Some of the interesting attributes due to which wearables 
will be preferred over traditional digital channels: 
7 
Hands-free devices 
Availability of Biometric Information 
Accessibility of Augmented Reality 
More personalized
A significant opportunity for Banks/FIs 
•Digital is becoming mainstream 
•Online channel is well established 
•Mobile channel is growing at a fast 
pace 
•Emergence of wearables 
•Digital channels are being adopted at 
a faster pace. 
•Wearables have added value to 
other industries. 
•Future Customer Expectations 
• Initial Demand will come from tech-savvy 
individuals 
•Expectations will rise with the 
popularity of the new products that 
are coming in the market 
Drivers 
& 
Enablers 
Implications for 
Banks/FIs 
• Need for innovation to create 
inorganic brand value and buzz 
in the market 
• The need to build competency 
by aligning systems & business 
practices to capitalize 
upcoming opportunities 
• Avenues of new revenue 
streams (which has potential to 
become significant in future) 
8
How wearables are used today? 
9 
 Alerts & Notifications 
 Payments 
 Augmented reality 
 Control 
 Tracking human activity 
 Assistance for the disabled
Caixa Bank (Financial services company, Spain) 
• Stocks and Equity Tracking via Smart Watch 
Westpac (Financial services company, Australia) 
• Created an app that lets consumers check their bank 
balances on a Sony SmartWatch 
U.S. Bank (Financial services company, US), Wells Fargo 
(Financial services company, US) & ING Direct (Financial 
services company, Australia) 
• Developing apps for smart watch to check balances, 
receive fraud alerts and perform other banking tasks 
simply by tapping the face on their watches 
10 
Alerts & Notifications with Wearables
11 
Payments with Wearables 
PrivatBank (Commercial Bank, Ukraine) 
• Designed an app for Google Glass 
• To pay bills by taking pictures of them, transfer funds 
between accounts, pay for purchases by snapping 
images of QR codes. 
M.J.Bale (Tailor, Japan) 
• Partnered with Heritage Bank and Visa to design suit 
with a contactless payment chip and antenna fused 
into the sleeve 
• Ability to pay for anything effortlessly and without any 
risk of losing wallet
12 
Payments with Wearables (contd.…) 
Wallaby Financial, Inc. (Financial Services Company, US) 
• Designed an app for Google Glass 
• Lets consumers store all of their credit and debit cards 
into one location and have the app advise them on which 
card makes the most sense to use in any given time 
• After installing the app, consumers simply say, “OK Glass, 
Pay With Wallaby”, and the app will suggest the best card 
to use. 
• The app helps consumers maximize the rewards they get 
from payment cards 
Barclays Bank, UK 
• Contactless payments Band with chip and micro aerial to 
communicate with terminals 
• User can attach Visa or MasterCard debit or credit card 
with the band which in turn is linked with their online top 
up prepaid account
13 
Augmented reality with Wearables 
Caixa Bank (Financial services company, Spain) & Banco 
Sabadell (Banking Group, Spain) 
• Google Glass used to locate nearby ATM/branches 
and get directions 
• Supports 24/7 video conferencing 
Virgin Atlantic (Airline, UK) 
• Used Google Glass and Smart Watch to identify & 
greet upper class passengers by name 
• Staff will also be able to provide up-to-the-minute 
information such as flight updates and destination 
information using the smart glasses and watches
14 
Control with Wearables 
Bango plc (Payments Platform, UK) 
• Designed a Smart Belt which would be used to control 
spending limits 
• Tightening the belt - reduce spending limits 
• Loosening the belt - increase spending capability 
Fujitsu (Information technology equipment and services 
company, Japan) 
• Designed Gloves which would be used to take actions 
using gestures 
• NFC tag reader and gesture-based input for 
maintenance and other on-site operations
15 
Tracking human activity with Wearables 
Nike (Multinational Corporation in Athletic wear, US) 
• Designed Fuelbands 
• To monitor users' daily activity and tally the calories they burn 
Sensoria (Garment Manufacturer, US) 
• Designed Sensor-embedded socks 
• Tracks traditional fitness data; identifies poor running styles and 
helps prevent injuries 
Ducere Technologies Pvt Ltd (Technology Company, India) 
• Designed ‘Lechal’ - Smart footwear 
• Guides towards the destination and tracks fitness
16 
Assistance for the disabled through Wearables 
Orcam (Artificial Vision Company, Israel) 
• Designed Smart Camera mounted on the frames of 
eyeglasses 
• Sees text, recognizes objects and whispers in the 
wearer’s ear 
Enable Talk (Student Project, Ukraine) 
• Designed Sensor Gloves which would be used along 
with mobile device 
• To translate sign language to speech
17 
"Quick Wins" - Invest now 
 Bank balance (Smartwatch) 
 Track Equities (Smartwatch) 
 Fraud Alerts (Smartwatch) 
 Transaction Alerts 
(Smartwatch) 
 Bill payments (Smartwatch) 
"Probable future big hitters" - Keep a close 
eye 
 Locate branch/ATM (Goggle 
glass) 
 Contextual offers through 
augmented reality (Goggle 
glass) 
"Low hanging fruits" – 
Experiment & build capability 
 Notifications (Smartwatch) 
 Payment due date reminder 
(Loan/Bill) (Smartwatch) 
"Money Pits" – Ignore 
 Control actions using gesture-based 
input or voice using 
NFC tag reader (Smart Glove, 
Ring) 
For instance - Customer signs 
by drawing letters in the air 
with his finger. 
Low Medium High 
Low Medium High 
Concept - Implementation Complexity 
Concept - Business Attractiveness
Wearable banking concept - Demo 
18
www.mindtree.com/social 
India | USA | UK | Germany | Sweden | Belgium | France | Switzerland | UAE | Singapore | Australia | Japan | China

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Emergance of Wearables

  • 1. Wearable Banking Banking through accessories © Mindtree limited 2012
  • 2. Agenda • Emergence of Wearables • Why wearables make sense for banking? • How Wearable's are used today? • Categorization of Potential Wearable banking Use Cases using the framework • Wearable banking concept - Demo 2
  • 4. Source: The Deloitte Consumer Review. Beyond the hype: The true potential of mobile and Deloitte Media Consumer Survey 2013 4 Emergence of Wearables • Engagement with digital technology is increasing • Younger generations are more attracted towards digital technology • Rising consumer expectations for digital experiences • Digital Fashion Statement
  • 6. Wearables will impact the way we live, work and socialize 6 Wearables would help in communicating and sharing details irrespective of distance Devices would point to increasingly sophisticated relationship people have with their technologies Wearables would offer personalized touch Source: Report on Future of Wearable Tech, PSFK Labs, 2014
  • 7. Power of Wearables over traditional digital channels Some of the interesting attributes due to which wearables will be preferred over traditional digital channels: 7 Hands-free devices Availability of Biometric Information Accessibility of Augmented Reality More personalized
  • 8. A significant opportunity for Banks/FIs •Digital is becoming mainstream •Online channel is well established •Mobile channel is growing at a fast pace •Emergence of wearables •Digital channels are being adopted at a faster pace. •Wearables have added value to other industries. •Future Customer Expectations • Initial Demand will come from tech-savvy individuals •Expectations will rise with the popularity of the new products that are coming in the market Drivers & Enablers Implications for Banks/FIs • Need for innovation to create inorganic brand value and buzz in the market • The need to build competency by aligning systems & business practices to capitalize upcoming opportunities • Avenues of new revenue streams (which has potential to become significant in future) 8
  • 9. How wearables are used today? 9  Alerts & Notifications  Payments  Augmented reality  Control  Tracking human activity  Assistance for the disabled
  • 10. Caixa Bank (Financial services company, Spain) • Stocks and Equity Tracking via Smart Watch Westpac (Financial services company, Australia) • Created an app that lets consumers check their bank balances on a Sony SmartWatch U.S. Bank (Financial services company, US), Wells Fargo (Financial services company, US) & ING Direct (Financial services company, Australia) • Developing apps for smart watch to check balances, receive fraud alerts and perform other banking tasks simply by tapping the face on their watches 10 Alerts & Notifications with Wearables
  • 11. 11 Payments with Wearables PrivatBank (Commercial Bank, Ukraine) • Designed an app for Google Glass • To pay bills by taking pictures of them, transfer funds between accounts, pay for purchases by snapping images of QR codes. M.J.Bale (Tailor, Japan) • Partnered with Heritage Bank and Visa to design suit with a contactless payment chip and antenna fused into the sleeve • Ability to pay for anything effortlessly and without any risk of losing wallet
  • 12. 12 Payments with Wearables (contd.…) Wallaby Financial, Inc. (Financial Services Company, US) • Designed an app for Google Glass • Lets consumers store all of their credit and debit cards into one location and have the app advise them on which card makes the most sense to use in any given time • After installing the app, consumers simply say, “OK Glass, Pay With Wallaby”, and the app will suggest the best card to use. • The app helps consumers maximize the rewards they get from payment cards Barclays Bank, UK • Contactless payments Band with chip and micro aerial to communicate with terminals • User can attach Visa or MasterCard debit or credit card with the band which in turn is linked with their online top up prepaid account
  • 13. 13 Augmented reality with Wearables Caixa Bank (Financial services company, Spain) & Banco Sabadell (Banking Group, Spain) • Google Glass used to locate nearby ATM/branches and get directions • Supports 24/7 video conferencing Virgin Atlantic (Airline, UK) • Used Google Glass and Smart Watch to identify & greet upper class passengers by name • Staff will also be able to provide up-to-the-minute information such as flight updates and destination information using the smart glasses and watches
  • 14. 14 Control with Wearables Bango plc (Payments Platform, UK) • Designed a Smart Belt which would be used to control spending limits • Tightening the belt - reduce spending limits • Loosening the belt - increase spending capability Fujitsu (Information technology equipment and services company, Japan) • Designed Gloves which would be used to take actions using gestures • NFC tag reader and gesture-based input for maintenance and other on-site operations
  • 15. 15 Tracking human activity with Wearables Nike (Multinational Corporation in Athletic wear, US) • Designed Fuelbands • To monitor users' daily activity and tally the calories they burn Sensoria (Garment Manufacturer, US) • Designed Sensor-embedded socks • Tracks traditional fitness data; identifies poor running styles and helps prevent injuries Ducere Technologies Pvt Ltd (Technology Company, India) • Designed ‘Lechal’ - Smart footwear • Guides towards the destination and tracks fitness
  • 16. 16 Assistance for the disabled through Wearables Orcam (Artificial Vision Company, Israel) • Designed Smart Camera mounted on the frames of eyeglasses • Sees text, recognizes objects and whispers in the wearer’s ear Enable Talk (Student Project, Ukraine) • Designed Sensor Gloves which would be used along with mobile device • To translate sign language to speech
  • 17. 17 "Quick Wins" - Invest now  Bank balance (Smartwatch)  Track Equities (Smartwatch)  Fraud Alerts (Smartwatch)  Transaction Alerts (Smartwatch)  Bill payments (Smartwatch) "Probable future big hitters" - Keep a close eye  Locate branch/ATM (Goggle glass)  Contextual offers through augmented reality (Goggle glass) "Low hanging fruits" – Experiment & build capability  Notifications (Smartwatch)  Payment due date reminder (Loan/Bill) (Smartwatch) "Money Pits" – Ignore  Control actions using gesture-based input or voice using NFC tag reader (Smart Glove, Ring) For instance - Customer signs by drawing letters in the air with his finger. Low Medium High Low Medium High Concept - Implementation Complexity Concept - Business Attractiveness
  • 19. www.mindtree.com/social India | USA | UK | Germany | Sweden | Belgium | France | Switzerland | UAE | Singapore | Australia | Japan | China

Editor's Notes

  1. Link: http://www.deloitte.co.uk/email/uk-cb-digital-evolution.pdf?_sm_au_=isV1kNNksv8n2sS5
  2. Wearable pics – types of them
  3. Link: http://www.psfk.com/publishing/future-of-wearable-tech#!EHsBj
  4. Digital becoming Mainstream - It took 13 years to get two million customers using Internet banking; it took just 2 months to reach that number for mobile banking - Barclay Bank Mobile app development projects will outnumber PC development projects (4:1) in the next 3 years - TechCrunch, April 2013 Emergence of wearables - Digital channels are being adopted at a faster pace. This gives a positive signal for the use of wearables in banks in future - Wearables have added value to other industries. This increases their possibility to add value to banking industry Future Customer Expectations Initial Demand will come from tech-savvy individuals who are already using wearables for varied areas today like Fitness and Wellness & Infotainment Expectations will rise with the popularity of the new products that are coming in the market
  5. http://www.northernstar.com.au/news/westpac-app-goes-wearable-google-glass-trial/2159695/ http://press.lacaixa.es/caixabank/press-releases/caixabank-supports-wearable-banking-with-the-launch-of-applications-for-smartwatch-and-google-glass-devices__1775-c-19612__.html http://www.americanbanker.com/issues/179_59/move-over-phone-make-way-for-smart-watch-banking-1066519-1.html
  6. http://thefinancialbrand.com/34773/wearable-banking-google-glass-applications/ http://www.campaignbrief.com/2014/04/mj-bale-teams-with-heritage-ba.html
  7. http://www.mobilecommercedaily.com/wearable-devices-might-push-aside-smartphones-for-mobile-payments
  8. http://www.futuretravelexperience.com/2014/02/virgin-atlantic-launches-industrys-first-wearable-technology-trial-london-heathrow-airline-exclusively-discuss-findings-lessons-learned-fte-europe-2014/ http://press.lacaixa.es/caixabank/press-releases/caixabank-supports-wearable-banking-with-the-launch-of-applications-for-smartwatch-and-google-glass-devices__1775-c-19612__.html http://www.bankinnovation.net/2013/10/a-google-glass-banking-app-for-grows-in-spain-and-its-actually-useful/
  9. http://blog.bango.com/2014/04/01/announcing-bango-belt-the-latest-wearable-tech/ http://www.wearable-technologies.com/2014/03/wearables-for-professional-and-industry-applications/
  10. http://www.wearable-technologies.com/2014/04/wearables-improving-life/ https://www.credit-suisse.com/us/en/news-and-expertise/news/economy/sectors-and-companies.article.html/article/pwp/news-and-expertise/2013/07/en/the-future-of-wearable-technology.html http://www.psfk.com/publishing/future-of-wearable-tech#!EHsBj
  11. http://www.wearable-technologies.com/2014/04/wearables-improving-life/ http://www.wearable-technologies.com/2014/04/wearables-improving-life/