This document summarizes a presentation on email etiquette. It provides tips on using email appropriately and effectively at work. Some key points covered include using clear subject lines, keeping messages short, choosing appropriate salutations and closings depending on the recipient, and being cautious when forwarding or copying others on emails. Proper email etiquette can help ensure confidentiality, efficiency and avoid potential misunderstandings.

1. UNU in Bonn – Brown Bag Luncheon Series by Jennifer Moesenfechtel organized by UNU-ViE – SCIENTIA 23 June 2010, UN Campus Bonn, Room 2309

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5. Squishyor al dente? email vs. traditional businessletter

7. The Menu: Thedietaryoption Reaction Time Cc, Bcc and Fwd Subjectlines Salutations Short and Sweet Caps lock !!! Greetings Tidying up X

8. Pleaseconsider (to skip an „e-meal“): Confidentiality Efficiency Appropriateness Emotions Courage Consequences

9. The Menu: Thedietaryoption Reaction Time Cc, Bcc and Fwd Subjectlines Salutations Short and Sweet Caps lock !!! Greetings Tidying up

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11. The Menu: Thedietaryoption Reaction Time Cc, Bcc and Fwd Subjectlines Salutations Short and Sweet Caps lock !!! Greetings Tidying up

12. Handle withcare: Cc, Cc, Cc, Cc… Fwd, Fwd, Fwd… Knowthe limits & beware of thehangover. X

13. The Menu: Thedietaryoption Reaction Time Cc, Bcc and Fwd Subjectlines Salutations Short and Sweet Caps lock !!! Greetings Tidying up

14. Subject: SMART subjectlines Specific Meaningful Appetizing Relevant Thoughtful Invitation

15. The Menu: Thedietaryoption Reaction Time Cc, Bcc and Fwd Subjectlines Salutations Short and Sweet Caps lock !!! Greetings Tidying up

16. Salutations - Pleaseconsider: Yourstatus – therecipient´sstatus Frequency of contact Yourrelationship Otherrecipients Thecontent Spelling X

17. The Menu: Thedietaryoption Reaction Time Cc, Bcc and Fwd Subjectlines Salutations Short and Sweet Caps lock !!! Greetings Tidying up

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22. The Menu: Thedietaryoption Reaction Time Cc, Bcc and Fwd Subjectlines Salutations Short and Sweet Caps lock !!! Greetings Tidying up

23. http://images.mirror.co.uk/upl/m4/may2009/5/8/kid-shouting-56741446.jpg Caps and punctuation: WHY did you do that??? Why did YOU do that??? Why did you do THAT??? Is IT NECESSARY or USEFUL???

24. The Menu: Thedietaryoption Reaction Time Cc, Bcc and Fwd Subjectlines Salutations Short and Sweet Caps lock !!! Greetings Tidying up

25. Theclosing – theicing on thecake: pleaseconsider… status occasion & punctuation use… ‚faithfully‘ – whenyoudon‘tknow ‚sincerely‘ – whenyou do ‚best regards,‘– forcloseb-contacts ‚warm regards‘ – forevenclosercontacts X

26. The Menu: Thedietaryoption Reaction Time Cc, Bcc and Fwd Subjectlines Salutations Short and Sweet Caps lock !!! Greetings Tidying up

27. Pleasetidy up: in general & especiallyafter‚copy & paste‘ -

28. When in Rome, eat and greet as the Romans do. X

29. Hungry for more? Taylor, Shirley: E-mail etiquette; Marshall Cavendish Business; Singapore, 2009. http://email.about.com/od/netiquettetips/Email_ Netiquette_Tips_Tricks_and_Secrets.htm X

30. Photos markedwith an ‚x‘ werereproducedwithpermissionfrom Edward Spencer-Phillips.