Proudly present... The industry's first cognitive services platform with IBM Watson

6. IT-as-a-Service makes a customizable and scalable
infrastructure possible available and on-demand
IT is consumed as
a service as a set
of interoperable,
composable
offerings from an
ecosystem of
partners.

7. Imagine your infrastructure runs itself and continues to learn. Your
IT is optimized.
First-of-its-kind
cognitive IT model

8. 1 2 3
Designing superior IT
solutions to deliver on
business objectives.
Managing IT operations
to keep the environment
healthy and always-on.
Optimizing IT performance
to improve business
outcomes.
Apply artificial intelligence to drive automation

9. IBM Services Platform with Watson yields significant
performance improvement

10. How we got there
1 The world’s largest food service distributor
– Globally, 8,000 trucks must leave, loaded up, and on time,
every day
2 To deliver on those needs, what matters most from IT is…
– Consistent on-time delivery totally depends on IT uptime—
there’s no room for error
3 The key offerings, cognitive and automation capabilities
deployed are…
– Dynamic Automation applied to ~4000 servers
to rapidly process huge amounts of data, as well as
to identify and fix problems instantaneously
4 The IT and business outcomes we achieved
together are…
– Critical issues reduced by more than 89%
– Average time to solve issues reduced from 19 hours to 28
minutes
– Increased customer satisfaction while improving supply
chain performance
https://www.youtube.com/watch?v=1-XoTiOGU00
“ We need our trucks to leave
on time… through automation
we were able to reduce critical
issues by more than 89%...
we’ve decreased our server
downtime by over 50%.”
Frank Merli,
VP of Infrastructure and Cyber Security, Sysco
Case Study
What we achieved

11. 11
IBM has been recognized as a leader in
applying automation and cognitive to infrastructure.
IBM is positioned as a Leader in
Everest Group IT infrastructure automation –
Peak Matrix solutions 2017
IBM is in the Winner’s Circle 2016 for
intelligent automation – HFS Blueprint
Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix™ for solutions – IT infrastructure automation

12. Data Lake fueled by 1000s of clients,
100s of ready automata in libraries
Dedicated IBM Research team and labs
Global automation factories
IBM Services Platform with Watson is fueled by experience and investment.
4+ years of global automation focus
30+ years of operations experience
Applied to more than 800 managed services clients in all industries in all geographies
IT & Business Automation Services
100s of platform-related patents
38,000+
Requests for Service
55,000
Server builds
1M+
Change management
requests
29,000
Service Level
Agreements
67M
Support queries
16M
Incidents/problems
with volume per year of: