By late 2010, 15 Arab countries had electronic government portals, these are; Algeria, Bahrain, Egypt, Jordan, Kuwait, Lebanon, Mauritania, Morocco, Oman, Qatar, Saudi Arabia, Syria, Tunisia, UAE and Yemen. In a new report, the Arab Advisors Group profiled and analyzed the Arab e-Government portals and their varying degree of progress and sophistication.

1.
Electronic Government Initiatives
in the Arab World 2011
Arab Advisors Group
Strategic Research Service
January 2011
Analyst: Zeena Al Borgan
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2. Electronic Government Initiatives in the Arab World 2011
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3. Electronic Government Initiatives in the Arab World 2011
Table of Contents
Section I: Introduction........................................................................... 1
Arab e-Government portals- status and evaluation ............................5
Section II: An overview of e-Government initiatives in the Arab World . 9
The Algerian E-Government Initiative ..............................................10
Algeria’s e-services ................................................................................10
The Bahraini E-Government Initiative ..............................................12
Bahrain’s e-strategy...............................................................................12
Bahrain’s e-services ...............................................................................12
The Egyptian E-Government Initiative ..............................................14
Egypt’s e-strategy .................................................................................14
Egypt’s e-services..................................................................................15
The Jordanian E-Government Initiative ............................................16
Jordan’s e-strategy ................................................................................16
Jordan’s e-services ................................................................................17
The Kuwaiti E-Government Initiative................................................19
Kuwait’s e-strategy ................................................................................19
Kuwait’s e-services ................................................................................19
The Lebanese E-Government Initiative.............................................21
Lebanon’s e-strategy..............................................................................21
Lebanon’s e-services ..............................................................................21
The Mauritanian E-Government Initiative.........................................23
The Moroccan E-Government Initiative ............................................24
Morocco’s e-strategy ..............................................................................24
Morocco e-services ................................................................................25
The Omani E-Government Initiative .................................................26
Oman’s e-strategy .................................................................................26
Oman e-services ...................................................................................26
The Qatari E-Government Initiative..................................................29
Qatar’s e-strategy..................................................................................29
Qatar’s e-services ..................................................................................29
The Saudi Arabian E-Government Initiative......................................31
Saudi Arabia’s e-strategy ........................................................................31
Saudi Arabia’s e-services ........................................................................32
The Syrian E-Government Initiative .................................................33
The Tunisian E-Government Initiative ..............................................34
© 2011 Arab Advisors Group

4. Electronic Government Initiatives in the Arab World 2011
Tunisia’s e-strategy................................................................................34
Tunisia’s e-services ................................................................................34
The United Arab Emirates E-Government Initiative ..........................36
UAE’s e-strategy....................................................................................36
UAE’s e-services ....................................................................................36
The Abu Dhabi E-Government Initiative ...........................................37
Abu Dhabi e-strategy .............................................................................37
Abu Dhabi e-services .............................................................................37
The Ajman E-Government Initiative .................................................39
Ajman’s e-strategy ................................................................................39
Ajman e-services ...................................................................................39
The Dubai E-Government Initiative ..................................................40
Dubai e-strategy ...................................................................................40
Dubai e-services....................................................................................40
The Fujairah E-Government Initiative ..............................................42
Fujairah e-strategy ................................................................................42
Fujairah’s e-services ..............................................................................42
The Ras Al Khaimah E-Government Initiative ...................................43
Ras Al Khaimah e-strategy ......................................................................43
Ras Al Khaimah e-services ......................................................................43
Sharjah’s E-Government Initiative ...................................................44
Sharjah’s e-strategy...............................................................................44
Sharjah’s e-services ...............................................................................44
The Yemen E-Government Initiative.................................................45
Yemen’s e-services ................................................................................45
© 2011 Arab Advisors Group

5. Electronic Government Initiatives in the Arab World 2011
List of Exhibits
Exhibit 1: E-Government benefits to citizens, businesses and governments ......3
Exhibit 2: E-Government progression stage description .....................................4
Exhibit 3: E-government portal status, language and website, November 2010.5
Exhibit 4: Arab e-Government portal features, November 2010 .........................6
Exhibit 5: Arab e-Government portals sophistication stages breakdown,
November 2010..................................................................................................8
Exhibit 6: Algeria’s e-Government portal domains and sections, November 2010
.........................................................................................................................10
Exhibit 7: Bahrain’s e-Government portal domains’ sections, November 2010.13
Exhibit 8: EISI seven major tracks , November 2010 .......................................14
Exhibit 9: E-Government portal services’ domains and sections, November 2010
.........................................................................................................................15
Exhibit 10: Jordan’s e-Government portal sections and services, November
2010.................................................................................................................18
Exhibit 11: Kuwait’s e-Government portal domains and sections, November
2010.................................................................................................................20
Exhibit 12: Lebanon’s e-Government portal sections, November 2010.............22
Exhibit 13: The Levels of information available by Morocco’s e-Government,
November 2010................................................................................................24
Exhibit 14: Morocco’s e-Government portal domains and sections, November
2010.................................................................................................................25
Exhibit 15: Oman’s e-Government portal domains and sections, November 2010
.........................................................................................................................27
Exhibit 16: Hukoomi’s four main domains and their sections, November 2010 29
Exhibit 17: Saudi Arabia’s e-Government portal domains and sections,
November 2010................................................................................................32
Exhibit 18: Tunisia’s e-Government portal domains and sections, November
2010.................................................................................................................35
Exhibit 19: The United Arab Emirates e-Government domains and sections,
November 2010................................................................................................36
Exhibit 20: Abu Dhabi’s e-Government portal domains and sections, November
2010.................................................................................................................37
Exhibit 21: Dubai’s e-Government domains and sections, November 2010 ......41
Exhibit 22: Fujairah’s e-Government main objectives and sub-objectives,
November 2010................................................................................................42
Exhibit 23: Ras Al Khaimah’s e-Government portal domains and sections,
© 2011 Arab Advisors Group

6. Electronic Government Initiatives in the Arab World 2011
November 2010................................................................................................43
Exhibit 24: Sharjah’s e-Government portal domains and sections, November
2010.................................................................................................................44
Exhibit 25: Yemen’s e-Government portal domains and sections, November
2010.................................................................................................................45
© 2011 Arab Advisors Group