What’s around the corner?
     Trends in SEM

              Merinda Peppard
              European Marketing Manager

              Dr. Siddharth Shah
              Director of Business Analytics
Global Leader in SEM
             $750M+ annual spend managed

         Largest Search Agency in the UK (spend)

                180 employees worldwide

            275 clients globally / 51 in Europe

          40 million active keywords managed

    Sunnyvale | NYC | London | Paris | Hamburg | India

          Japan & Australia : Licensing Partners

             Full Service or Technology Only
                                                         2
Today’s Agenda
•   What’s new?

•   How does online compare to other advertising?

•   Taking a look at Search

•   Efficient Frontier UK Search Report

•   Efficient Frontier U.S. Search Report

•   What does it mean for the UK?




                                                    3
What’s New?




              4
Positive news




                5
Interesting Trends

 25-34 year olds
             £10 more per visit




                                  6
1 billion global visitors online
                41 %                          Asia-Pacific Region

                18%                           China

                16.2%                         U.S.

                6%                            Japan

                3.7%                          Germany

                3.6%                          UK

           *Comscore, January 23, 2009
Source: PricewaterhouseCoopers / Internet Advertising Bureau / WARC
Which vertical spends the most?
                23.8%                         Recruitment

                13.5%                         Automotive

                11.2%                         Technology

                9.7%                          Property

                7.6%                          Finance



* IAB, PwC 2008 Online Adspend Report


Source: PricewaterhouseCoopers / Internet Advertising Bureau / WARC
How does online compare to other
          advertising?




                                   9
2008 internet up 17% to £3.3 billion

                                                                      3.2%
                                                                                       Television
                                                5.4%                            1.0%
                                          11.7%     5.1%                               Press Display
                                                                                       Internet
                               13.1%
                                                                                       Press Classified
                                                                                       Direct Mail
                                            Total advertising
                                                                        21.9%          Outdoor
                                                 market
                                                £17.5bn                                Directories
                                                                                       Radio
                             19.2%                                                     Cinema
                                                          19.5%



* IAB, PwC 2008 Online Adspend Report


Source: PricewaterhouseCoopers / Internet Advertising Bureau / WARC
Taking a look at Search




                          11
2008 paid search up 22.7% to £1.98
       billion
                                                   0.3%                               Display
                                                                                      Classifieds
                                                                      19.0%           Paid for search
                                                                                      Solus Email




                                  59.3%                                       21.4%




* IAB, PwC 2008 Online Adspend Report


Source: PricewaterhouseCoopers / Internet Advertising Bureau / WARC
Econsultancy search survey
•   Only 45 % said they were tracking paid search effectively

•   Only 30% use Microsoft Live Search

•   Only 44% use Yahoo

       5% fewer advertisers than last year are using Yahoo for
       paid search

       7% fewer agencies than last year are using Yahoo for
       their clients paid search
Efficient Frontier
UK Search Report




                     14
Quarterly Reports
•   SE spend reports issued each quarter
•   Consistent basket of UK clients
•   Travel, retail, finance and other verticals




                                                  15
Google Maintains Dominance




                             16
Search Marketing Costs Drop
•   SEM is now much cheaper
       CPCs decline by 20-31% YoY

•   ROI is stable
       showing a 2% YoY increase

•   Spend is down for second consecutive quarter

•   Yahoo! is less efficient at driving ROI for advertisers
       may drive spend allocation to the other engines in
       coming quarters

•   Spending on Google Content is up 71% YoY


                                                              17
What does the future hold?




                             18
Continued trend...

                                                                                                   17.1%




                                                                                          0.1%


                                                                        -4.4%   -3.8%
                        -7.0%           -6.7%     -6.3%    -6.0%



         -17.3%



          Press    Directories           Press    Radio   Direct Mail    TV     Outdoor   Cinema   Internet
        Classified                      Display

* IAB, PwC 2008 Online Adspend Report
What does it mean
  ....for Search?
“Search advertising remains among the most measurable media
available to advertisers, which we suspect with continue to allow
search to outperform other media.

Secondly, search advertising is what potential consumers tend to see
in the final moments before purchase, making search marketing less
discretionary than other forms of advertising. As a result of such
characteristics, we believe search to be relatively well positioned
heading into a recovery and we expect U.S. search advertising to
increase 16% in 2010 and at a 13% CAGR for the next five years.”

                      Credit Suisse, US advertising Outlook, Sept 09
Efficient Frontier
U.S. Search Report




                      21
Insights from the US
•   Small shifts in spend trends QoQ

•   Bing has increased its Market Share both by spend and clicks

•   Increased ROI focus specially from small advertisers

•   Travel is hurting

•   Automotive has seen slight recent improvement

•   Finance has made a recovery




                                                                   22
US Market: Spend and ROI
                       140%                                                                          129%

                       120%                              111%
                                                                                    117%
                               100%       99%
Indexed Q2 2008=100%




                       100%

                                                                            Monthly
                       80%
                                                           105%              102%
                                                                   100%
                       60%                                 100%                             96%
                                         96%             82%
                                                            95%
                               100%                                         81%
                       40%                                                                           79%
                                                            90%
                                                                                                              Spend
                       20%                                  85%    100%       99%
                                                                                            94%               Clicks
                                                            80%
                        0%
                                                             75%
                              Q2 2008   Q3 2008         Q4 2008           Q1 2009                   Q2 2009
                                                             70%
                                                  Spend      ROI   June       July         August
Spend Trends by Advertiser Size
                       160%
                       140%
                                         Small                                               Medium                                           Large
Indexed Q2 2008=100%




                                                                                                                                                                               135%
                       120%                             120%                 120%                                                                                      121%
                                                                                                                        108%                                 114%
                       100%          100%     97%                                     100%      96%                                      100%      96%
                                                                   92%                                                         88%
                       80%                                                                                  79%
                       60%
                              100%                                                100%      100%      98%                  105%        100%      99%
                                                                                                                  93%
                       40%              82%       80%                                                                                                      83%       80%       78%
                                                            72%
                                                                      59%
                       20%
                        0%
                              Q2 2008   Q3 2008   Q4 2008   Q1 2009   Q2 2009    Q2 2008   Q3 2008   Q4 2008   Q1 2009    Q2 2009   Q2 2008   Q3 2008   Q4 2008   Q1 2009   Q2 2009
                                                                                Spend                             ROI
                                              Small Adv.          Med Adv.        Large Adv.         Small ROI           Med ROI        Large ROI



         • Small advertisers have drastically reduced spend to maintain ROI

         • Medium advertisers have kept their spend the same as they look to
         consolidate their position in the online marketplace

         • The large advertisers have reduced spend along the lines of current
         macro-economic conditions while gaining a higher ROI
US Market share by Spend
        120.0%


        100.0%    4.4%      4.5%      4.2%      3.8%      4.5%

                 19.6%     21.2%     21.5%     20.6%     20.5%
        80.0%


        60.0%


        40.0%    76.0%                         75.6%     75.0%
                           74.3%     74.3%


        20.0%


         0.0%
                 Q2 2008   Q3 2008   Q4 2008   Q1 2009   Q2 2009
 Bing             4.4%      4.5%      4.2%      3.8%      4.5%
 Yahoo Search    19.6%     21.2%     21.5%     20.6%     20.5%
 Google Search   76.0%     74.3%     74.3%     75.6%     75.0%




Microsoft gained both the click and the spend share in Q2 ‘09
US Market share by Clicks
          120%


          100%
                   23.82%    26.98%    25.47%    24.76%    24.29%

          80%      4.38%                         3.67%     4.10%
                             4.03%     3.62%

          60%


          40%
                   71.80%    68.99%    70.91%    71.57%    71.61%

          20%


           0%
                   Q2 2008   Q3 2008   Q4 2008   Q1 2009   Q2 2009
   Yahoo Search    23.82%    26.98%    25.47%    24.76%    24.29%
   Bing            4.38%     4.03%     3.62%     3.67%     4.10%
   Google Search   71.80%    68.99%    70.91%    71.57%    71.61%




 Microsoft gained both the click and the spend share in Q2 ‘09
ROI Trends
                       160%                                         143%
                                                                                                             135%
                       140%                               124%
Indexed Q2 2008=100%




                                                120%                                                                   124%
                       120%                                                             102%      103%
                              100%    98%                                     100%                                               100%                           98%
                                                                                                                                                      91%                 92%
                       100%                                                                                                                 88%

                       80%
                       60%
                       40%
                       20%
                        0%
                          Q2 2008    Q3 2008   Q4 2008   Q1 2009   Q2 2009   Q2 2008   Q3 2008   Q4 2008    Q1 2009   Q2 2009   Q1 2008    Q2 2008   Q3 2008   Q4 2008   Q1 2009

                                                         Google Search                               Bing                                 Yahoo Search




• Google and Bing at operating at a higher ROI point than they were last
year. Yahoo is 8% lower

• If this trend continues, we expect advertisers to shift their advertising
dollars away from Yahoo and towards Bing and Google
Bing: MarketShare Trends
Spend Share
                                            124%        130%
140%
                     104%        108%
120%      100%
100%
 80%
 60%                             Bing
 40%
 20%
                               Launched
  0%
         Apr-09     May-09       Jun-09     Jul-09      Aug-09




 Click Share
120%
                                                 118%          117%
115%
110%
105%                                 105%
100%         100%       101%
95%
90%
         Apr-09     May-09       Jun-09     Jul-09      Aug-09




                                                                      28
Bing: Sector Trends
                                                         Bing: Spend Share
                        160%
                                                                               140%
                                             132%   133%                               135%                         131%
                        140%
                                      119%                                                                   120%
Indexed May 2009=100%




                        120%                                          110%                            112%
                               100%                           100%                             100%
                        100%

                        80%

                        60%

                        40%

                        20%

                         0%
                               May    June   July   August     May    June     July   August   May    June   July   August

                                                             Retail   Travel      Finance




                                                                                                                             29
US CPC Trends
                                                                         104%    109%
                        120%   100%     98%              95%
                                                   94%            94%
                                                                                                         82%     83%     85%   85%
                                                                                         79%    74%                                  79%      79%
                        80%

                        40%

                                        110%      114%
                                                         107%
                         0%    100%                               102%
                                                                          96%    100%                                    94%   97%   94%
                                                                                         90%    87%      89%     91%
                                                                                                                                              85%

                        80%
Indexed Jun 2008=100%




                        40%

                                        107%      107%   105%
                         0%    100%                               96%     91%     90%    87%    92%      88%     85%     84%   84%
                                                                                                                                     76%      78%
                        80%

                        40%

                         0%    100%     100%
                                                   78%
                                                                                                                                     67%
                        80%                              62%      63%
                                                                          55%                                    58%     57%   59%            63%
                                                                                  52%    52%    50%      52%

                        40%

                         0%
Apr-08                         Jun-08          Jul-08    Sep-08         Oct-08       Dec-08     Feb-09         Mar-09      May-09    Jul-09         Aug-09
                                                                  Finance        Travel     Automotive          Retail


                                                                                                                                                      30
Correlation with the Stock Market
                                          Finance Vertical Spend and Stock Market
                        120%

                                                                                                                                                102%
                                                    93%
                        100%        88%                                                                               95%            95%
                                                                                                              90%                               101%
                                                                      85%
                                                                                             82%
                                                                              76%                                                    88%
  Indexed Sep 08=100%




                        80%         93%
                                                   86%                                       79%                      79%
                                                                      74%                                     75%
                        60%

                                                                              56%

                        40%



                        20%



                         0%
                           Oct-08         Nov-08         Dec-08      Jan-09         Feb-09         Mar-09    Apr-09         May-09         Jun-09

                                                                  Finance SEM Spend            S and P 500




                                                                                                                                                       31
How is September Looking ?
             September MoM Spend Change

   -13%                       Travel         Weak Travel Sector
                                             and Seasonality


                              Retail                            6%   Slight bump due to
                                                                     “Back to school”


   -13%                   Automotive          End of Cash for
                                              Clunkers


                            Finance     0%
                                                 Flat


-15%      -10%      -5%                0%               5%              10%




                                                                                          32
What does it mean for the UK?




                                33
Takeaways
•   Bing represents an under levered opportunity for advertisers

•   Advertisers will take a harder look at ROI and will increasingly
    optimize to harder metrics

•   Travel will continue to hurt while finance will be closely tied
    to the state of the financial markets




                                                                       34
Efficient Frontier Q3 SE Report
- published mid October


                  Join our mailing list!


                  Merinda Peppard

                  European Marketing Manager

                  Merinda.peppard@efrontier.com
                  Blog: blog.efrontier.com
                  Twitter: efrontier



                                                  35

Efficient Frontier What\'s Around The Corner Search Trends2

  • 1.
    What’s around thecorner? Trends in SEM Merinda Peppard European Marketing Manager Dr. Siddharth Shah Director of Business Analytics
  • 2.
    Global Leader inSEM $750M+ annual spend managed Largest Search Agency in the UK (spend) 180 employees worldwide 275 clients globally / 51 in Europe 40 million active keywords managed Sunnyvale | NYC | London | Paris | Hamburg | India Japan & Australia : Licensing Partners Full Service or Technology Only 2
  • 3.
    Today’s Agenda • What’s new? • How does online compare to other advertising? • Taking a look at Search • Efficient Frontier UK Search Report • Efficient Frontier U.S. Search Report • What does it mean for the UK? 3
  • 4.
  • 5.
  • 6.
    Interesting Trends 25-34year olds £10 more per visit 6
  • 7.
    1 billion globalvisitors online 41 % Asia-Pacific Region 18% China 16.2% U.S. 6% Japan 3.7% Germany 3.6% UK *Comscore, January 23, 2009 Source: PricewaterhouseCoopers / Internet Advertising Bureau / WARC
  • 8.
    Which vertical spendsthe most? 23.8% Recruitment 13.5% Automotive 11.2% Technology 9.7% Property 7.6% Finance * IAB, PwC 2008 Online Adspend Report Source: PricewaterhouseCoopers / Internet Advertising Bureau / WARC
  • 9.
    How does onlinecompare to other advertising? 9
  • 10.
    2008 internet up17% to £3.3 billion 3.2% Television 5.4% 1.0% 11.7% 5.1% Press Display Internet 13.1% Press Classified Direct Mail Total advertising 21.9% Outdoor market £17.5bn Directories Radio 19.2% Cinema 19.5% * IAB, PwC 2008 Online Adspend Report Source: PricewaterhouseCoopers / Internet Advertising Bureau / WARC
  • 11.
    Taking a lookat Search 11
  • 12.
    2008 paid searchup 22.7% to £1.98 billion 0.3% Display Classifieds 19.0% Paid for search Solus Email 59.3% 21.4% * IAB, PwC 2008 Online Adspend Report Source: PricewaterhouseCoopers / Internet Advertising Bureau / WARC
  • 13.
    Econsultancy search survey • Only 45 % said they were tracking paid search effectively • Only 30% use Microsoft Live Search • Only 44% use Yahoo 5% fewer advertisers than last year are using Yahoo for paid search 7% fewer agencies than last year are using Yahoo for their clients paid search
  • 14.
  • 15.
    Quarterly Reports • SE spend reports issued each quarter • Consistent basket of UK clients • Travel, retail, finance and other verticals 15
  • 16.
  • 17.
    Search Marketing CostsDrop • SEM is now much cheaper CPCs decline by 20-31% YoY • ROI is stable showing a 2% YoY increase • Spend is down for second consecutive quarter • Yahoo! is less efficient at driving ROI for advertisers may drive spend allocation to the other engines in coming quarters • Spending on Google Content is up 71% YoY 17
  • 18.
    What does thefuture hold? 18
  • 19.
    Continued trend... 17.1% 0.1% -4.4% -3.8% -7.0% -6.7% -6.3% -6.0% -17.3% Press Directories Press Radio Direct Mail TV Outdoor Cinema Internet Classified Display * IAB, PwC 2008 Online Adspend Report
  • 20.
    What does itmean ....for Search? “Search advertising remains among the most measurable media available to advertisers, which we suspect with continue to allow search to outperform other media. Secondly, search advertising is what potential consumers tend to see in the final moments before purchase, making search marketing less discretionary than other forms of advertising. As a result of such characteristics, we believe search to be relatively well positioned heading into a recovery and we expect U.S. search advertising to increase 16% in 2010 and at a 13% CAGR for the next five years.” Credit Suisse, US advertising Outlook, Sept 09
  • 21.
  • 22.
    Insights from theUS • Small shifts in spend trends QoQ • Bing has increased its Market Share both by spend and clicks • Increased ROI focus specially from small advertisers • Travel is hurting • Automotive has seen slight recent improvement • Finance has made a recovery 22
  • 23.
    US Market: Spendand ROI 140% 129% 120% 111% 117% 100% 99% Indexed Q2 2008=100% 100% Monthly 80% 105% 102% 100% 60% 100% 96% 96% 82% 95% 100% 81% 40% 79% 90% Spend 20% 85% 100% 99% 94% Clicks 80% 0% 75% Q2 2008 Q3 2008 Q4 2008 Q1 2009 Q2 2009 70% Spend ROI June July August
  • 24.
    Spend Trends byAdvertiser Size 160% 140% Small Medium Large Indexed Q2 2008=100% 135% 120% 120% 120% 121% 108% 114% 100% 100% 97% 100% 96% 100% 96% 92% 88% 80% 79% 60% 100% 100% 100% 98% 105% 100% 99% 93% 40% 82% 80% 83% 80% 78% 72% 59% 20% 0% Q2 2008 Q3 2008 Q4 2008 Q1 2009 Q2 2009 Q2 2008 Q3 2008 Q4 2008 Q1 2009 Q2 2009 Q2 2008 Q3 2008 Q4 2008 Q1 2009 Q2 2009 Spend ROI Small Adv. Med Adv. Large Adv. Small ROI Med ROI Large ROI • Small advertisers have drastically reduced spend to maintain ROI • Medium advertisers have kept their spend the same as they look to consolidate their position in the online marketplace • The large advertisers have reduced spend along the lines of current macro-economic conditions while gaining a higher ROI
  • 25.
    US Market shareby Spend 120.0% 100.0% 4.4% 4.5% 4.2% 3.8% 4.5% 19.6% 21.2% 21.5% 20.6% 20.5% 80.0% 60.0% 40.0% 76.0% 75.6% 75.0% 74.3% 74.3% 20.0% 0.0% Q2 2008 Q3 2008 Q4 2008 Q1 2009 Q2 2009 Bing 4.4% 4.5% 4.2% 3.8% 4.5% Yahoo Search 19.6% 21.2% 21.5% 20.6% 20.5% Google Search 76.0% 74.3% 74.3% 75.6% 75.0% Microsoft gained both the click and the spend share in Q2 ‘09
  • 26.
    US Market shareby Clicks 120% 100% 23.82% 26.98% 25.47% 24.76% 24.29% 80% 4.38% 3.67% 4.10% 4.03% 3.62% 60% 40% 71.80% 68.99% 70.91% 71.57% 71.61% 20% 0% Q2 2008 Q3 2008 Q4 2008 Q1 2009 Q2 2009 Yahoo Search 23.82% 26.98% 25.47% 24.76% 24.29% Bing 4.38% 4.03% 3.62% 3.67% 4.10% Google Search 71.80% 68.99% 70.91% 71.57% 71.61% Microsoft gained both the click and the spend share in Q2 ‘09
  • 27.
    ROI Trends 160% 143% 135% 140% 124% Indexed Q2 2008=100% 120% 124% 120% 102% 103% 100% 98% 100% 100% 98% 91% 92% 100% 88% 80% 60% 40% 20% 0% Q2 2008 Q3 2008 Q4 2008 Q1 2009 Q2 2009 Q2 2008 Q3 2008 Q4 2008 Q1 2009 Q2 2009 Q1 2008 Q2 2008 Q3 2008 Q4 2008 Q1 2009 Google Search Bing Yahoo Search • Google and Bing at operating at a higher ROI point than they were last year. Yahoo is 8% lower • If this trend continues, we expect advertisers to shift their advertising dollars away from Yahoo and towards Bing and Google
  • 28.
    Bing: MarketShare Trends SpendShare 124% 130% 140% 104% 108% 120% 100% 100% 80% 60% Bing 40% 20% Launched 0% Apr-09 May-09 Jun-09 Jul-09 Aug-09 Click Share 120% 118% 117% 115% 110% 105% 105% 100% 100% 101% 95% 90% Apr-09 May-09 Jun-09 Jul-09 Aug-09 28
  • 29.
    Bing: Sector Trends Bing: Spend Share 160% 140% 132% 133% 135% 131% 140% 119% 120% Indexed May 2009=100% 120% 110% 112% 100% 100% 100% 100% 80% 60% 40% 20% 0% May June July August May June July August May June July August Retail Travel Finance 29
  • 30.
    US CPC Trends 104% 109% 120% 100% 98% 95% 94% 94% 82% 83% 85% 85% 79% 74% 79% 79% 80% 40% 110% 114% 107% 0% 100% 102% 96% 100% 94% 97% 94% 90% 87% 89% 91% 85% 80% Indexed Jun 2008=100% 40% 107% 107% 105% 0% 100% 96% 91% 90% 87% 92% 88% 85% 84% 84% 76% 78% 80% 40% 0% 100% 100% 78% 67% 80% 62% 63% 55% 58% 57% 59% 63% 52% 52% 50% 52% 40% 0% Apr-08 Jun-08 Jul-08 Sep-08 Oct-08 Dec-08 Feb-09 Mar-09 May-09 Jul-09 Aug-09 Finance Travel Automotive Retail 30
  • 31.
    Correlation with theStock Market Finance Vertical Spend and Stock Market 120% 102% 93% 100% 88% 95% 95% 90% 101% 85% 82% 76% 88% Indexed Sep 08=100% 80% 93% 86% 79% 79% 74% 75% 60% 56% 40% 20% 0% Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Finance SEM Spend S and P 500 31
  • 32.
    How is SeptemberLooking ? September MoM Spend Change -13% Travel Weak Travel Sector and Seasonality Retail 6% Slight bump due to “Back to school” -13% Automotive End of Cash for Clunkers Finance 0% Flat -15% -10% -5% 0% 5% 10% 32
  • 33.
    What does itmean for the UK? 33
  • 34.
    Takeaways • Bing represents an under levered opportunity for advertisers • Advertisers will take a harder look at ROI and will increasingly optimize to harder metrics • Travel will continue to hurt while finance will be closely tied to the state of the financial markets 34
  • 35.
    Efficient Frontier Q3SE Report - published mid October Join our mailing list! Merinda Peppard European Marketing Manager Merinda.peppard@efrontier.com Blog: blog.efrontier.com Twitter: efrontier 35