Effective listening

BY….RAGHAV JHA
(M.B.A / M.Com)
raghavjha45@gmail.com

 Listening can be defined as the art of
Hearing and Understanding what someone is
saying.
 It may be defined as the perception or
actual understanding whatever has been
communicated.
 Listening is more than hearing, it is getting
meaningful understanding out of the
message.

1. Listen Patiently
2. Understanding Speaker’s Feeling
3. Time for Discussion
4. Avoid Expressing Views
5. Less Explanation
6. Rapport

Hearing
Filtering
Interpreting
Responding
Remembering

 Mind of listener
 Involvement with the self
 Ego
 Fear
 Stress
 Knowledge of subject

 Attentive Listening
 Pretending Listening
 Selective Listening
 Empathic Listening
 Listening for mutual Creativity
 Intuitive Listening
 Active listening
 Critical listening
 Content listening
 Instructive listening

 Physical environment
 The nature and kind of work
 Personal factors
 Speed
 Interest of listener

 To get inspiration
 For passing the time
 To gain some information
 To become social
 To acquire knowledge

Good Listeners Poor Listeners
Do not Interrupt Over Talkative
Remain Patient Inattentive
Make Eye Contact Interrupt
Show Interest Impatient to talk
Look Attentive “Yes, but…” approach
Concentrate Very Critical
Ask Open Questions Poor Concentrationraghavjha45@gmail.com

1. Improve communication
2. Create interest
3. Helps in making decisions
4. Leads to positive attitudes
5. Coordination
6. Removing conflict

 Eye Contact
 Listen patiently
 Avoid Premature Arguments
 Avoid Distracting Actions or gestures
 Listen to total meaning
 Observe non-verbal cues
 Avoid fake attention
 No personal bias
 Put the speaker at ease
 Avoid unnecessary arguments
 Have an open mind
 When necessary ask short questions
 Control temper
 Coordination
 Do not talk while speaking

Effective listening

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