For the fourth year running, Edgar, Dunn & Company has conducted a survey of payments professionals globally on key industry dynamics in their markets. The response to this year’s survey involved 685 professionals representing 50 countries.
The survey questions were focussed on five main topics:
Current and future importance of individual payment products
Expected future importance of payment technologies
Most influential market participants
Key industry events that will shape payments markets
The findings illustrate where common themes are developing globally in relation to future trends and, perhaps more interestingly, highlight the key differences in expectations between regions and countries.
North American banks must chart a new course to capture emerging opportunities. They must shift their operating philosophy from a product-oriented organization to a customer-driven organization and embrace and integrate new technologies, channels and strategies. Read this white paper to learn about the three building blocks for sustainable, competitive advantage for banks: optimization and simplification, agility, and continuous innovation. Adopt these building blocks and make your bank thrive in 2020.
Mobile solutions are seemingly everywhere these days, and laptops,
tablets, and smartphones are enabling an “anytime, anywhere”
approach to business and personal lives. This is starting to include
payments. In news reports and ad campaigns, consumers are learning
that they can use their mobile devices to buy anything from a
Starbucks coffee or a Big Mac to office supplies, lumber, and clothing.
The age of mobile payments, it seems, is upon us. For more info: www.nafcu.org/vantiv
Overview of Digital Financial Services LandscapeJohn Owens
This presentation reviews the digital financial service landscape and is a primer for regulators and policy makers wishing to better understand current market developments.
In prepaid markets where the majority of subscribers own more than one SIM card, it is only through nationally-representative surveys that accurate and disaggregated data can be
collected. Nationally-representative demand-side surveys are the only means through which reliable estimates on gender, urban-rural ratios and income groups can be drawn. In 2017,
Research ICT Africa (RIA) conducted the After Access Survey as part of a 20-country Global South survey in Nigeria and six other African countries: Ghana, Kenya, Mozambique, Rwanda,
South Africa and Tanzania. The Survey in Nigeria demonstrates that a significant portion of Nigerians (71%) do not use the Internet while 36 percent do not have mobile phones.
Among the surveyed countries, Nigeria ranks second in Internet penetration, behind South Africa, though the penetration level in Nigeria is still low at 29 percent, not much more than half that of South Africa.
The main barriers to Internet use in Nigeria are affordability, web literacy and a lack of access devices such as smartphones and computers. The Survey also demonstrates, as it did with voice services, that the mobile phone plays a significant role in enabling access to the Internet at household and individual levels. Among the individuals who reported having used the Internet, 89 percent claimed to use smartphones. Nonetheless, the high prices of both devices and services constraints uptake by non-users as well as the extent of use by users, hence the need to develop policies and regulations that increase the affordability of access to smart devices and services for low-income earners.
North American banks must chart a new course to capture emerging opportunities. They must shift their operating philosophy from a product-oriented organization to a customer-driven organization and embrace and integrate new technologies, channels and strategies. Read this white paper to learn about the three building blocks for sustainable, competitive advantage for banks: optimization and simplification, agility, and continuous innovation. Adopt these building blocks and make your bank thrive in 2020.
Mobile solutions are seemingly everywhere these days, and laptops,
tablets, and smartphones are enabling an “anytime, anywhere”
approach to business and personal lives. This is starting to include
payments. In news reports and ad campaigns, consumers are learning
that they can use their mobile devices to buy anything from a
Starbucks coffee or a Big Mac to office supplies, lumber, and clothing.
The age of mobile payments, it seems, is upon us. For more info: www.nafcu.org/vantiv
Overview of Digital Financial Services LandscapeJohn Owens
This presentation reviews the digital financial service landscape and is a primer for regulators and policy makers wishing to better understand current market developments.
In prepaid markets where the majority of subscribers own more than one SIM card, it is only through nationally-representative surveys that accurate and disaggregated data can be
collected. Nationally-representative demand-side surveys are the only means through which reliable estimates on gender, urban-rural ratios and income groups can be drawn. In 2017,
Research ICT Africa (RIA) conducted the After Access Survey as part of a 20-country Global South survey in Nigeria and six other African countries: Ghana, Kenya, Mozambique, Rwanda,
South Africa and Tanzania. The Survey in Nigeria demonstrates that a significant portion of Nigerians (71%) do not use the Internet while 36 percent do not have mobile phones.
Among the surveyed countries, Nigeria ranks second in Internet penetration, behind South Africa, though the penetration level in Nigeria is still low at 29 percent, not much more than half that of South Africa.
The main barriers to Internet use in Nigeria are affordability, web literacy and a lack of access devices such as smartphones and computers. The Survey also demonstrates, as it did with voice services, that the mobile phone plays a significant role in enabling access to the Internet at household and individual levels. Among the individuals who reported having used the Internet, 89 percent claimed to use smartphones. Nonetheless, the high prices of both devices and services constraints uptake by non-users as well as the extent of use by users, hence the need to develop policies and regulations that increase the affordability of access to smart devices and services for low-income earners.
Mobile Remote Deposit: Capturing the Early AdoptersPaul McAdam
Mobile Remote Deposit Capture (Mobile RDC) received widespread attention over the past year with high-profile launches from J.P. Morgan Chase, U.S. Bank, USAA and others. Despite attention-getting publicity surrounding mobile RDC launches, apps had only penetrated 3 percent of the mobile phone owner population as of February 2011. Mobile RDC is in the initial part of the early adoption stage of market penetration and will require continued push from the supply side to drive widespread consumer adoption.
The mobile money movement by mpay connect dec 2010 innovations publication ...Menekse Gencer
The genesis of this publication came from a presentation I gave at Columbia University during spring 2010. This publication was written by Menekse Gencer of mPay Connect, a mobile money consulting firm, and will come out in hard copy with MIT Press Innovations Magazine in 2011. To contact the author: http://www.mpayconnect.com/contact
10th Annual World Payments Report 2014 from Capgemini and The Royal Bank of S...Capgemini
Ten years after publishing the first World Payments Report, Capgemini and RBS continue to provides insight into global and regional non-cash payment trends. This year it gives us a view on cross border payments and a spotlight on the U.S. market; the latest regulatory and industry initiatives including PSD2, immediate payments and intraday liquidity management; innovation within payment processing; and key changes over the last 10 years and what can we expect from the payments industry over the next 10 years.
The World Payments Report 2012 shows a healthy 7.1% gain in non-cash payments volume globally. But volume is only part of the story for the payments market, which is growing and changing in new and exciting ways. Payments continue to grow amidst volatility and increasing regulation, however the payments instrument mix is evolving fast and will never be the same.
Amplifying the Impact: Examining the Intersection of Mobile Health and Mobile...Menekse Gencer
This report was written by Menekse Gencer, mPay Connect for The World Economic Forum and The mHealth Alliance. It was published for the Davos Summit January 2011 and is a seminal report that examines the intersections between mHealth and Mobile Financial Services and how they can amplify outcomes through cross-sector efforts.
A need for peer to-peer strong local authentication protocol (p2 pslap) in mo...IJNSA Journal
Mobile phones are considered to be the most common devices in history of humankind. They have involved
in financial transaction such as mobile banking and mobile payment, which include sensitive information.
Public key cryptography is the proven solution that can provide secure transaction at every point of
interaction in mobile banking value chain. This paper proposes a need for peer-to-peer Strong Local
Authentication Protocol (p2pSLAP) for Mobile Banking Transaction that implements a peer-to-peer
architecture to provide local authentication mechanism between the customer and the agent. It employs
public key infrastructure (PKI).
Global Landscape Study on P2G Payments: Summary of in-country consumer resear...CGAP
For this study on P2G (Person-to-government) payments, Rwanda was selected as a focus country given the potential reach and varied nature of two key initiatives: the IREMBO e-government platform and the Tap&Go smartcard for public bus transport. Digital payments for school fees and utility payments were also studied. Tap&Go is privately managed but offers P2G learnings for other countries where public transport is government-run.
The research sought to answer questions across three key areas:
1. How well did digital P2G payment solutions reach and address the needs of the financially excluded?
2. What were effective and sustainable business models between actors, and how were they set up?
3. How do current and planned solutions support and work with the evolving digital payments ecosystem in Rwanda?
Mobile Payments Reloaded - Ericsson Business Review #3 2008Giorgio Andreoli
After much hype in the late 90's, mobile payments again stand out as one of the most interesting options for enabling a new breed of non-voice mobile services. This is especially true in Europe, owing to a regulatory breakthrough that is liberalizing the payments sector and encouraging new players – namely, telecom operators – to enter this new area.
Presentation on mobile payments and mobile money at the June 2013 SmarterCommerce Global Summit in Monaco. Includes description of relevant IBM product families that support mobile money and mobile payments.
IMAP Fintech Sector Leaders share insights into the global Fintech sector.
They look at the short- and long-term effects of the COVID pandemic and which subsectors stand to lose and who ultimately stands to benefit. Sharing their thoughts on key themes disrupting the sector, including payments, digitalization, lending and mobile, they examine
how these have been impacting M&A activity and valuations.
They provide an overview of the most active players, as well as expectations for this key sector moving forward.
mPay Connect mHealth mFinance country studies dec 2011Menekse Gencer
This is a draft report that highlights country case studies where mobile financial services is used for healthcare efforts. This publication was done for The mHealth Alliance by Menekse Gencer of mPay Connect. For more information regarding mPay Connect's consulting services, please contact us at: info@mpayconnect.com
Mobile Remote Deposit: Capturing the Early AdoptersPaul McAdam
Mobile Remote Deposit Capture (Mobile RDC) received widespread attention over the past year with high-profile launches from J.P. Morgan Chase, U.S. Bank, USAA and others. Despite attention-getting publicity surrounding mobile RDC launches, apps had only penetrated 3 percent of the mobile phone owner population as of February 2011. Mobile RDC is in the initial part of the early adoption stage of market penetration and will require continued push from the supply side to drive widespread consumer adoption.
The mobile money movement by mpay connect dec 2010 innovations publication ...Menekse Gencer
The genesis of this publication came from a presentation I gave at Columbia University during spring 2010. This publication was written by Menekse Gencer of mPay Connect, a mobile money consulting firm, and will come out in hard copy with MIT Press Innovations Magazine in 2011. To contact the author: http://www.mpayconnect.com/contact
10th Annual World Payments Report 2014 from Capgemini and The Royal Bank of S...Capgemini
Ten years after publishing the first World Payments Report, Capgemini and RBS continue to provides insight into global and regional non-cash payment trends. This year it gives us a view on cross border payments and a spotlight on the U.S. market; the latest regulatory and industry initiatives including PSD2, immediate payments and intraday liquidity management; innovation within payment processing; and key changes over the last 10 years and what can we expect from the payments industry over the next 10 years.
The World Payments Report 2012 shows a healthy 7.1% gain in non-cash payments volume globally. But volume is only part of the story for the payments market, which is growing and changing in new and exciting ways. Payments continue to grow amidst volatility and increasing regulation, however the payments instrument mix is evolving fast and will never be the same.
Amplifying the Impact: Examining the Intersection of Mobile Health and Mobile...Menekse Gencer
This report was written by Menekse Gencer, mPay Connect for The World Economic Forum and The mHealth Alliance. It was published for the Davos Summit January 2011 and is a seminal report that examines the intersections between mHealth and Mobile Financial Services and how they can amplify outcomes through cross-sector efforts.
A need for peer to-peer strong local authentication protocol (p2 pslap) in mo...IJNSA Journal
Mobile phones are considered to be the most common devices in history of humankind. They have involved
in financial transaction such as mobile banking and mobile payment, which include sensitive information.
Public key cryptography is the proven solution that can provide secure transaction at every point of
interaction in mobile banking value chain. This paper proposes a need for peer-to-peer Strong Local
Authentication Protocol (p2pSLAP) for Mobile Banking Transaction that implements a peer-to-peer
architecture to provide local authentication mechanism between the customer and the agent. It employs
public key infrastructure (PKI).
Global Landscape Study on P2G Payments: Summary of in-country consumer resear...CGAP
For this study on P2G (Person-to-government) payments, Rwanda was selected as a focus country given the potential reach and varied nature of two key initiatives: the IREMBO e-government platform and the Tap&Go smartcard for public bus transport. Digital payments for school fees and utility payments were also studied. Tap&Go is privately managed but offers P2G learnings for other countries where public transport is government-run.
The research sought to answer questions across three key areas:
1. How well did digital P2G payment solutions reach and address the needs of the financially excluded?
2. What were effective and sustainable business models between actors, and how were they set up?
3. How do current and planned solutions support and work with the evolving digital payments ecosystem in Rwanda?
Mobile Payments Reloaded - Ericsson Business Review #3 2008Giorgio Andreoli
After much hype in the late 90's, mobile payments again stand out as one of the most interesting options for enabling a new breed of non-voice mobile services. This is especially true in Europe, owing to a regulatory breakthrough that is liberalizing the payments sector and encouraging new players – namely, telecom operators – to enter this new area.
Presentation on mobile payments and mobile money at the June 2013 SmarterCommerce Global Summit in Monaco. Includes description of relevant IBM product families that support mobile money and mobile payments.
IMAP Fintech Sector Leaders share insights into the global Fintech sector.
They look at the short- and long-term effects of the COVID pandemic and which subsectors stand to lose and who ultimately stands to benefit. Sharing their thoughts on key themes disrupting the sector, including payments, digitalization, lending and mobile, they examine
how these have been impacting M&A activity and valuations.
They provide an overview of the most active players, as well as expectations for this key sector moving forward.
mPay Connect mHealth mFinance country studies dec 2011Menekse Gencer
This is a draft report that highlights country case studies where mobile financial services is used for healthcare efforts. This publication was done for The mHealth Alliance by Menekse Gencer of mPay Connect. For more information regarding mPay Connect's consulting services, please contact us at: info@mpayconnect.com
One of the world’s largest mobile events, Mobile World Congress typically serves as a platform for unveiling new innovation and disruption in the space, and setting trends for the year. This year's congress was no exception
Mobile World Congress 2015 was bigger than ever with 93,000 attendees. In this presentation we've collated the top five trends we saw at the event and have provided insight into the implications of each for brands and the future of the industry.
Securing Mobile Banking Apps - You Are Only as Strong as Your Weakest LinkIBM Security
The mobile banking and payments opportunity for financial institutions is tremendous, and those who offer the most secure apps will prevail over the competition. But this opportunity is not without hazards, and the effect on revenue and brand caused by hackers can be devastating.
In this webinar, IBM Security Trusteer and Arxan focuson the mobile threat landscape and leading protection techniques to safeguard mobile payments and apps.
Industry experts from IBM Security Trusteer and Arxan review:
The changes in technology that have made mobile applications so vulnerable
Emerging mobile threat vectors and what you can do to mitigate the risks
Musts for the future of your security model
View the on-demand recording: http://arxan.wistia.com/medias/036z0iw7y1
Wearables, payments, data, ROI, agility, non-traditional competitors, and more.
The 2015 landscape is heated. Account holders are demanding digital experiences that meet standards set by Amazon, Netflix, and Google. New entrants like Square and Apple are upending the payments industry, and wearables are set to add a new layer of devices to prepare for.
With so many competing priorities, how can your institution determine where to focus its efforts and budget?
View this presentation to learn what industry experts think banks and credit unions should focus on this year.
The mobile maze EY has conducted a major global online customer research study covering 6,000 consumers in 12 countries worldwide. The research, carried out in May and June 2012, was designed to highlight short-and medium- term issues facing mobile operators involved in the mobile services/applications value chain. As part of our primary research, we asked consumers to detail their usage of specific mobile value-added services, exploring take-up drivers and inhibitors, along with their attitudes toward their mobile service providers in key aspects such as communications quality and payment preferences. In both developed and emerging markets across the world, consumers’ rapid adoption of internet-enabled smartphones and tablets has been one of the most significant social, business and technology trends of recent years. As this growth continues, and as device experiences evolve and use cases expand, the market for mobile services and applications is becoming increasingly complex for operators and their customers.
Mobile Wallet and payment applications are poised to change the way consumers pay. This is driving substantial investment in the space with over $700 million flowing into private companies over the past three years and an estimated $1 billion into corporate initiatives and JVs like ISIS, MCX, Google Wallet, and PayPal mobile.
This report takes an in-depth look at how the industry landscape is evolving and some of the key trends driving innovation.
Telecommunications is at the heart of the digital economy, driving and enabling the changing consumer behaviors and demands that have transformed how people consume products and services across many sectors. However, digitization is as much a struggle for Telcos as it is for traditional organizations in many industries.
Our latest survey of over 5700 mobile consumers in the US and Europe has found, for example, that consumers are discontented with their operators.
This presentation explores what future of commerce may look like given the current trends in mobile devices, digital payments, social commerce and security including tokenization and new forms of identity verification
Reference: Mobile payment industry in china 2012-2015 C. Keiko Funahashi
Referenced in presentation, "The Seven Wonders of China's Mobile World"
http://www.slideshare.net/ckeikofunahashi/m-learncon-session-907-ckeikofunahashi
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
3. Global Trends in Payment Systems
Summary of 2011 Survey Findings
3
For the 4th year running, The questions asked revolved
around five main topics:
Edgar, Dunn & Company
has conducted a survey of Current & future importance of individual
payment products
payments professionals
globally on key industry Current & future importance of individual
payment channels
dynamics in their markets
Expected future importance of payment
technologies
Most influential market participants
Key industry events that will shape
payments markets
4. Global Trends in Payment Systems
Summary of 2011 Survey Findings 4
participated in the survey and
represented a total of 50 countries
5. Global Trends in Payment Systems
Summary of 2011 Survey Findings 5
Respondents to the survey covered a wide cross section of roles within
the industry, and generally had extensive cards / payments experience
6. Global Trends in Payment Systems
Summary of 2011 Survey Findings 6
USA / Overview of
Findings
Canada Card based payments and electronic bill payments are
considered the most important payment methods, with
credit/charge and prepaid cards significantly higher than
other regions.
Cash is lower in importance as a method of payment than
in any other region, but has increased its score versus
2010.
There are high expectations for growth over the next 5
years in both mobile payments and mobile as a channel;
this is supported by the expected growth in the
importance of both mobile and, to a lesser extent,
contactless technologies.
Growth in the importance of Security/authentication and
Fraud technologies is the highest for any region, possibly
due to the fraud losses being incurred by the industry.
The USA / Canada continued to rate the consumer as the
most influential market participant.
In 2011, growth in mobile/NFC continues to be the event
expected to have the greatest impact in shaping the
payments market over the next 3 years.
7. Global Trends in Payment Systems
Summary of 2011 Survey Findings 7
Europe Overview of
Findings
Direct debit/giro/ACH is considered the most important
payment product, well ahead of its score in other
regions, and has grown significantly in importance
compared to 2010.
The importance of Mobile and Contactless products is
the lowest of any region, and has reduced compared to
2010; nonetheless, there are high expectations for
growth in both of these products over the next 5 years.
Mobile technologies are seen as growing most in
importance in the next 5 years, well ahead of contactless
and internet technologies.
In support of this, Telcos/MNOs are expected to be the
most influential participants in the market over the next
few years, and growth in mobile/NFC is the event
expected to have the greatest impact in shaping the
payments market.
Europe has the highest expected growth in virtual card
technologies of any region.
8. Global Trends in Payment Systems
Summary of 2011 Survey Findings 8
Asia Overview of
Findings Despite the relative strength of the Asian economies, there
is an underlying theme of ‘back to the basics’ – to some
degree replacing the ‘leapfrog’ intentions in previous
surveys.
Unlike other regions, contactless and mobile payments did
not rank highly – possibly reflecting technical / acceptance
issues – although this may change as smart phones become
common.
Instead, there was a focus on developing out bill payment
and domestic debit card systems – with the latter preferred
by respondents over scheme debit.
Payment schemes were expected to play a lesser role into
the future than in other regions – perhaps reflecting the
greater role played by regulators, as well as convergence /
disintermediation.
And despite the generally low rating given to mobile, MNO’s
were ranked as the second most influential participant
moving forward.
Amongst new market entrants mentioned, MNO
consortiums, tech companies (Google, Apple, Paypal) and
major retailers (Carrefour, Amazon) were often mentioned.
Amongst new products / services, Internet-based
technology, mobile & contactless, payment hubs were also
frequently mentioned.
9. Global Trends in Payment Systems
Summary of 2011 Survey Findings 9
Australia & Overview of
Findings
New Zealand
Cards, electronic bill payment and direct entry/ACH are all
scored as highly important payment products (perhaps
due to the ubiquity of BPAY and “pay anyone” on
internet banking).
Contactless and Mobile payments still rank low in
importance, although the highest of any region, but with
high expectations for growth over the next 5 years;
interestingly, mobile as a channel for payments already
scores highly.
The internet channel is expected to show the strongest
growth in the next 5 years (the highest for any region),
just ahead of the mobile channel.
Consumers and Issuers are expected to be the most
influential participants in the payments market over the
next few years, just ahead of Payment Schemes.
As in a number of other regions, growth in mobile/NFC is
the event expected to have the greatest impact in
shaping the payments market.
11. Global Trends in Payment Systems
Summary of 2011 Survey Findings 11
Current relative
importance of
payment products
Globally, credit and charge
cards continue to be perceived
as the most important
payment products – with little
Please score the current relative importance of these payment products in your country?
change from 2010
12. Global Trends in Payment Systems
Summary of 2011 Survey Findings
12
The current importance of individual payment ‘Notably’ higher than global average
products continues to vary significantly by region ‘Notably’ lower than global average
Please score the current relative importance of these payment products in your country?
% Respondents who rated the product as ‘important’ or ‘very important’
Product
Global Europe USA / Canada Asia Australia / NZ
Credit / charge cards 84% 75% 95% 78% 89%
Direct debit / credit / giro / ACH 75% 84% 69% 63% 80%
International scheme debit cards 73% 71% 71% 60% 88%
Electronic bill payments 70% 49% 83% 55% 91%
Cash 67% 64% 57% 84% 65%
Domestic debit cards 66% 58% 82% 49% 72%
Internet based payments 63% 57% 68% 51% 75%
Remittances 39% 31% 39% 63% 34%
Prepaid cards 33% 18% 52% 31% 34%
Mobile payments (remote) 25% 19% 21% 24% 36%
Contactless cards 24% 15% 22% 26% 35%
Cheques 23% 20% 30% 41% 8%
Mobile transfers 21% 9% 24% 24% 30%
Mobile NFC payments 19% 13% 20% 13% 29%
13. Global Trends in Payment Systems
Summary of 2011 Survey Findings
13
Cash appears to be increasing in ‘Notably’ higher than global average
importance in all regions except Europe ‘Notably’ lower than global average
Difference in % of respondents answering ‘important’ or ‘very important’ between 2011 and 2010 surveys
Product Global Europe USA / Canada Asia Australia / NZ
Cash 7% 0% 11% 14% 9%
Mobile payments (remote / to merchants) 1% -3% -3% -10% 18%
Direct debit / direct credit / Giro / ACH 1% 11% -4% -14% 4%
International scheme (Visa & MasterCard) debit cards 1% -4% 1% -2% 5%
Credit / charge cards -1% -3% 3% -5% -3%
Domestic debit cards (e.g. PIN debit in USA) -1% -3% 1% 0% -6%
Electronic bill payments -3% -2% -2% -30% 7%
Cheques -5% -2% -3% -4% -8%
Contactless cards (e.g. PayPass, PayWave, transit) -8% -16% -3% -14% -5%
Mobile NFC payments -8% -12% -11% -21% 8%
Mobile transfers (P2P, remittances) -10% -13% -12% -24% 5%
Internet based payment products (incl. P2P / excl. bill
-10% -9% -5% -25% -8%
payments)
Remittances (excluding Mobile) -11% -8% -10% -19% -7%
Prepaid / stored value cards -13% -18% -12% -16% -8%
14. Global Trends in Payment Systems
Summary of 2011 Survey Findings
14
Over the
next 5 years,
the greatest growth continues
to be expected to occur in
Mobile payments – both NFC
and Remote – followed by What are the 3 payment products which will experience the greatest growth in importance in
your country over the next 5 years?
Contactless Cards
15. Global Trends in Payment Systems
Summary of 2011 Survey Findings
15
Expected growth in importance of Mobile and ‘Notably’ higher than global average
Contactless Card payments is significantly
‘Notably’ lower than global average
lower in Asia than in the other regions
What are the 3 payment products which will experience the greatest growth in importance in your country over the next 5 years?
% Respondents who rated the product as ‘important’ or ‘very important’
Product
Global Europe USA / Canada Asia Australia / NZ
Mobile NFC payments 47% 52% 50% 24% 58%
Mobile payments (remote / to merchants) 46% 49% 54% 35% 42%
Contactless cards (e.g. PayPass, PayWave, transit) 44% 53% 32% 21% 63%
Mobile transfers (P2P, remittances) 34% 25% 35% 39% 38%
Internet based payment products (incl.P2P / excl. bill
31% 35% 29% 34% 28%
payments)
Prepaid / stored value cards 22% 22% 33% 23% 14%
Electronic bill payments 18% 15% 17% 32% 11%
International scheme (Visa & MasterCard) debit cards 12% 15% 2% 12% 17%
Domestic debit cards (e.g. PIN debit in USA) 12% 6% 16% 16% 11%
Credit / charge cards 11% 8% 11% 24% 5%
Direct debit / direct credit / Giro / ACH 9% 8% 10% 14% 2%
Remittances (excluding Mobile) 4% 2% 4% 10% 1%
Cash 3% 1% 2% 11% 2%
Cheques 0% 1% 0% 1% 0%
16. Global Trends in Payment Systems
Global Trends in Payment Systems
Summary of 2011 Survey Findings
Summary of 2011 Survey Findings
16
As a payment channel the Internet is perceived to be as
important as the ‘traditional’ Point of Sale terminal
with overall results very similar to 2010
Please score the current relative importance of these payment channels in your country?
17. Global Trends in Payment Systems
Summary of 2011 Survey Findings
17
Bank branch and ATM
retain significantly
higher importance as a
payment channel in Asia
than in the other regions
surveyed
‘Notably’ higher than global average
‘Notably’ lower than global average
Please score the current relative importance of these payment channels in your country?
% Respondents who rated the product as ‘important’ or ‘very important’
Channel
Global Europe USA / Canada Asia Australia / NZ
Point of sale (e.g. purchases, prepaid top-up) 89% 89% 93% 84% 89%
Online / internet 86% 84% 92% 75% 94%
ATMs & self service devices (e.g. kiosks) 76% 72% 73% 86% 75%
Mobile 43% 34% 49% 39% 55%
Bank branch 33% 27% 20% 56% 31%
Telephone (IVR, customer service officer) 20% 15% 18% 21% 25%
Agencies (e.g. post office) 15% 14% 5% 28% 14%
18. Global Trends in Payment Systems
Summary of 2011 Survey Findings
18
The Mobile and
Internet channels
are expected to
continue to grow in
importance in the What are the 3 payment channels which will experience the greatest growth in importance in
your country over the next 5 years?
coming 5 years
19. Global Trends in Payment Systems
Summary of 2011 Survey Findings
19
The growth in
importance of the
Mobile channel was
significant in all regions,
and highest in USA /
Canada
‘Notably’ higher than global average
‘Notably’ lower than global average
What are the 3 payment channels which will experience the greatest growth in importance in your country over the next 5 years?
% Respondents who rated the product as ‘important’ or ‘very important’
Channel
Global Europe USA / Canada Asia Australia / NZ
Mobile 92% 94% 100% 82% 94%
Online / Internet 89% 92% 87% 83% 95%
Point of Sale 57% 58% 55% 60% 54%
ATMs & self service 32% 22% 31% 56% 25%
Telephone 6% 6% 5% 3% 9%
Agencies (e.g. Post office) 4% 6% 1% 5% 4%
Bank branch 2% 2% 0% 5% 1%
20. Global Trends in Payment Systems
Summary of 2011 Survey Findings
20
Globally, smart phones will drive the What are the mobile channels which will
growth in mobile, however basic experience the greatest growth in importance
in your country over the next 5 years?
phones will still play a key role in
‘developing’ payments markets
21. Global Trends in Payment Systems
Summary of 2011 Survey Findings 21
Given the expected
future growth of Mobile
and Contactless, it is not
surprising that related
technologies are also Which 3 payment technologies will experience the greatest growth in importance in your
country over the next 5 years?
often mentioned
22. Global Trends in Payment Systems
Summary of 2011 Survey Findings
22
Reflecting the expected trends in payment products, the ‘Notably’ higher than global average
growth in importance of payment technologies also
‘Notably’ lower than global average
tends to vary significantly by region
Which 3 payment technologies will experience the greatest growth in importance in your country over the next 5 years?
% Respondents who rated the product as ‘important’ or ‘very important’
Product
Global Europe USA / Canada Asia Australia / NZ
Mobile based technology (excluding NFC) 64% 76% 60% 42% 72%
Contactless / NFC technology 64% 56% 62% 60% 75%
Internet based technology 48% 54% 36% 63% 41%
Security / authentication technology 33% 32% 39% 37% 27%
Payment hubs (shared payment infrastructure) 22% 16% 17% 38% 20%
Fraud detection technology 20% 20% 23% 17% 19%
Contact chip technology (including display, key pad) 19% 14% 24% 18% 19%
Virtual Cards 17% 21% 20% 11% 18%
Credit evaluation / risk assessment technology 8% 4% 11% 11% 6%
23. Global Trends in Payment Systems
Summary of 2011 Survey Findings
23
The role of Central Banks /
Regulators is seen as less
significant this year (32%
of respondents versus
44% in 2010), with
Consumers and Telcos In 5 years time, who do you believe will be the 3 most influential market participants in your
country?
coming to the fore…
24. Global Trends in Payment Systems
Summary of 2011 Survey Findings
24
…although 62% of Asian respondents believe ‘Notably’ higher than global average
that Central Banks / Regulators will have a
‘Notably’ lower than global average
major influence over the next five years
In 5 years time, who do you believe will be the 3 most influential market participants in your country?
% Respondents who rated the product as ‘important’ or ‘very important’
Market Participant
Global Europe USA / Canada Asia Australia / NZ
Consumers 38% 32% 49% 35% 40%
Telecommunications / mobile network operators 37% 42% 33% 43% 30%
Card issuers 32% 29% 30% 29% 40%
Payment associations / schemes 32% 34% 37% 17% 38%
Central banks / regulators 32% 25% 18% 62% 26%
Merchants 24% 29% 32% 15% 18%
Financial institutions - other than issuer / acquirer 23% 21% 16% 37% 20%
Payment processors / networks 19% 18% 22% 21% 17%
Mobile handset manufacturers 18% 17% 18% 9% 27%
Merchant acquirers 12% 12% 9% 9% 15%
System vendors / service providers 12% 14% 12% 11% 11%
Other government agencies 2% 2% 1% 6% 1%
25. Global Trends in Payment Systems
Summary of 2011 Survey Findings
25
Payments professionals
believe that the growth of
Mobile / NFC is going to
be the key driver in
shaping the immediate
future of payments Which of the following events will have the greatest impact in shaping the payments market
within your country over the next 3 years?
markets
26. Global Trends in Payment Systems
Summary of 2011 Survey Findings
26
Growth of Mobile / NFC is considered to be the key ‘Notably’ higher than global average
driver in shaping the immediate future of
‘Notably’ lower than global average
payments markets across all regions surveyed
Which of the following events will have the greatest impact in shaping the payments market within your country over the next 3 years?
% Respondents who rated the product as ‘important’ or ‘very important’
Event
Global Europe USA / Canada Asia Australia / NZ
Growth of Mobile / NFC 77% 76% 76% 65% 89%
Technology advancements 47% 40% 53% 41% 56%
New market entrants 43% 54% 41% 31% 43%
Regulator changes to pricing (e.g. interchange,
41% 43% 51% 32% 37%
surcharging)
Regulator changes to industry practices (e.g. consumer
32% 27% 35% 50% 21%
lending, levying of fees)
Regulator changes to processing (e.g. domestic, scheme
21% 16% 13% 42% 18%
separation)
Industry mergers / acquisitions 18% 25% 12% 21% 11%