This document discusses challenges for first-year students during the COVID-19 pandemic and strategies for supporting them. It summarizes recent research on how the pandemic has transformed higher education, including a shift to online learning and uncertain job prospects for students. The document then outlines how the University of Southern Queensland is addressing these issues through its strategic plan, including more flexible academic calendars, online education, and leveraging emerging technologies. Staff are encouraged to consider small steps like piloting new teaching approaches to better support first-year students during this difficult time.