The document discusses best practices for professional and personal email communication. It provides guidelines for proper email etiquette, such as using appropriate grammar, spelling, and formatting. It also recommends strategies for effective email composition, such as using descriptive subject lines and breaking messages into clear sections. Additionally, the document addresses the large volume of unwanted emails and provides tips for identifying phishing, spam, and viruses to avoid falling victim to malicious emails.

1. A professional & personal communication need

2. ‘Leadership and communication are
inseparable. You can’t have one without the
other.’ ---Claude I. Taylor

3.  email - a system of world-wide electronic
communication in which a computer user can
compose a message at one terminal that can
be regenerated at the recipient's terminal
when the recipient logs in; "you cannot send
packages by electronic mail"

4.  Information Exchange
 Brainstorming and Problem Solving
 Record Keeping
 Group Work
 Staying in Touch Professionally
 Staying in Touch Socially
 Transmitting Documents

5.  The practices and forms prescribed by social
convention or by authority.

6.  ALL CAPS IS CONSIDERED SHOUTING
 So is over punctuating!!!!!!
 Not using capitalization or punctuation makes e-mail hard to read
 Text messaging abbreviations r confusing 2 ur co-workers
 Avoid emoticons
 Explain Acronyms
 Check spelling and grammar before sending
 Keep slang at a minimum
 Intimation email prior sharing of huge attachments
 Acknowledgment for received emails
 E-mail continuity
 Formatting
 Use of appropriate Subject

7.  Strengthen the Subject
 Sculpt the body

8.  Use Keywords in Subject line
 Action: Prepare Reports for Sales Meeting on January 13.
 Info: Update on Reports
 Confirmed: Reports will be ready for review on January 8th
 Delivery: Reports for January 13th Sales Meeting
 Entire message in subject line
 January 13th Sales Meeting Reports looks good (eom)

9.  Break message into sections
 Action summary – What is the point of the e-mail
 Background – Detail, but organize into
▪ Key points
▪ Definitions
▪ If audience is in the know do not go into complete history
 Close – Next steps or actions items
 If you include attachments give explanation of what they are.

10.  3 Volley Rule
 If a topic is bounced back and forth more than 3 times it is time to pick up the
phone or schedule a meeting.
 24 Hour Rule
 It is okay to write a heated e-mail, just wait 24 hours before you send it.

11. Daily approximately 180 billion emails are sent
An estimated 100 billion of these emails may be unsolicited
Unwanted email
 Phishing
 Appear to be from legitimate site, businesses
 Request personal or financial information
 Only work if you click or respond, best to just delete
 Spam
 Ads and scams
 Replying or unsubscribing validates your address for more spam
 Do not reply, delete email
 Virus
 Installed software without knowledge or consent
 Computer use monitored and controlled
 You must click or open program to infect

12.  What is the point of these E-Mails?
 Money - #1 reason
 Selling information on black market
▪ Health Care – approximately $50 per account
▪ Credit Cards – approximately $2-3 per account
 Who is behind this?
 Average hackers/scammers
 Organized criminals

13. Wording to make you
feel that you have to
comply or you cannot
access your money.
No specific time to
comply
Leaves no way to contact someone
to verify authenticity.

14. When you hover over
links you see that they
don’t go to where you
expect them.

15. Never open an
attachment from
someone you do not
know.

16. Support groups will never ask for
you to send you user id and
password via e-mail

17. Hi All,
Hope you have enjoyed this Program. 
Thanks & Regards,
You Know me!!