The Barcelona provincial council implemented the e-Dibam solution based on eyeOS to provide its 311 municipal councils access to applications and files through a centralized platform. This allows municipal councils to reduce support and infrastructure costs while improving processes, productivity, and compliance with e-government regulations. The eyeOS platform integrates the provincial council's existing applications and allows secure access from any device, benefiting both employees and organizations.

1. eyeOS
La Rambla, 140, 4C
08002 Barcelona (Spain)
+34 931 813 039
team@eyeos.org
www.eyeos.org
E-DIBAM:
COMPANY
A DECISIVE STEP TORWARDS
E-GOVERNMENT
WEBSITE
http://www.diba.es
OVERVIEW CHALLENGE
LOCATION
Barcelona
SECTOR Barcelona provincial council is part of the Considering the multi-vendor and
Public sector - Culture local government. It is a supra-municipal multi-entity nature of the project and the
body whose main mission is to promote specific context of the end customer, the
PLATFORM USERS the progress and welfare of the citizens requirements were:
The first phase is for 19 municipal in its territory, as well as to provide
councils in the province of Barcelona. technical, economic and technological 1. Enhance user experience by
In a second phase, the platform will support to the 311 municipal councils in providing access from a single interface
be available to all municipal councils the province of Barcelona. through a single validation.
in the province.
Currently one of the main challenges 2. Facilitate process re-engineering
facing the public administrations is the by integrating business applications:
digitization of both their services and electronic system to record incoming
procedures, and their back-office. and outgoing documents, an
administrative record or final file
Apart from the challenge that society’s manager
development in this area presents,
there is a very demanding legislative 3. Provide a technical architecture that
BACKGROUND framework that governs its application, would allow reporting services and an
notably the Spanish law 11/2007 of 27 electronic signature platform for both
Barcelona provincial council need- June, on citizens’ electronic access to documents and applications to be
ed to provide the municipal councils public services, colloquially known as the integrated.
with a solution designed to comply e-government law.
with the Spanish law 11/2007 on
electronic access to public services Along this line, the Barcelona provincial SOLUTION
council aims to open an e-government
The platform needed to be able to support hotline, providing municipal
centralize access from workstations councils with a number of resources for
to all resources, both in terms of managing this e-government process. e-Dibam is the electronic management
applications, information systems solution based on eyeOS desktop that the
and files. Barcelona provincial council has created
for the municipal councils of the province
The framework had to be able to of Barcelona.
allow applications developed by
different vendors to be integrated The logic model designed responds both
optimally and easily. to the requirements of interoperability
and the need for integration of existing
The infrastructure had to allow applications.
central support and maintenance
for all municipal councils. The platform lets users work in the
cloud with content management
systems, document management, and
SOLUTION procedures and integrated web services.
The collaborative capability of eyeOS
eyeOS 2.3, incorporating the provin- enables the departmental units of the
cial council’s existing applications organization, as well as committees
and processes involving members from

2. Dashboard para el proyecto e-Dibam de la Diputació de Barcelona
different departments, to be replicated in BENEFITS ABOUT EYEOS
the platform.
eyeOS technology has allowed the
public administration’s own back-office
applications, an electronic system for • Support and maintenance costs of the eyeOS invented the Web desktop 6
registering incoming and outgoing provincial local councils reduced years ago and today it is the leading
documents, and an administrative records cloud-desktop provider.
or a final file manager to be integrated • Infrastructure costs for municipal
in the final solution. Thus, civil servants councils reduced With headquarters in Barcelona, eyeOS
in these municipal councils now have is one of the largest open-source projects
centralized access to their workstations, • Organization processes optimized by in Europe with more than 1 million
applications and files. defining new workflows downloads and communities across the
globe.
Furthermore, using the power of eyeOS • Productivity improved through a
multidevice, all employees, even those centralized workspace, both in employees IBM selected eyeOS as its preferred
frequently on the move, can access all the and the organizations as a whole. Open-Source Cloud Platform in 2010
information from any device connected to and has signed a global partnership with
the Internet. the company.
eyeOS means that as many entities (town Gartner highlighted eyeOS in its Cool
councils) as required can be created in Vendor in IT Operations Management in
a single instance in the platform, with 2011.
the subsequent savings that this means
in the economies of scale. All this, in a
private cloud, an innovative technology
that allows information to be stored
permanently and securely on Barcelona
provincial council’s servers.