DynoSource Consulting is a Canadian IT consulting firm established in 2002 that specializes in Genesys solutions. They have been an approved Genesys vendor since 2006. Some of their past work includes developing GETS user provisioning tools, a customizable GETS help tab for Microsoft Communicator, a software-based SIP phone, and prototypes for Genesys technologies like Enterprise Consol which later became UC Connect. They also created demo websites for concept companies to showcase Genesys strategic solutions and features. DynoSource has worked extensively with Genesys for over 15 years on various projects.

1. «…our knowledge of Genesys
is unique for Genesys»
/Kate Novykova, Founder /

2. Who is DynoSource?
Dynosource Consulting, Inc. Customers:
Canadian Federal Corporation
Established in 2002
 DynoSource Consulting Inc. has been an
IT Consulting officially approved vendor for Genesys/Alcatel-
Lucent Enterprise since 2006
Off-shore development:
... and other companies in US and Canada
Turnkey software products
Solution components complementary to our
clients’ core competency
Ideation, design and prototyping
UX/UI for any platform (web, mobile, desktop)
Business Intelligence, Reporting
System Integration and Data Conversion
Data Processing

3. DynoSource - Genesys Story
2006 - 2011
Highlight & Call
2006 - 2008
> GETS User Provisioning (GETS UP) – web service and web-application
> Enterprise Consol (prototype of Genesys UC Connect)
2010 - 2011
2006 Genesys SIP Phone
Customizable GETS Help Tab
Live web sites of concept companies to
for Microsoft Office Communicator (MOC)
demo bleeding edge Genesys technologies:
> View at http://dynosource.net/genesys/
> BlueSky Airlines
2006 GETS Use Data Mart > Premier Financial Services
Dynosource is an approved
vendor of Genesys/Alcatel-
Lucent Enterprise

4. SIP Phone
 SIP Phone – software version of IP-phone, SIP-client, used
in Genesys demo-image distributed by Technical
Marketing.

5. Highlight & Call 1/2
Highlight & Call – GETS component; allows end-users to
dial a phone number highlighted in any document and
maintains recent call history for quick redial
 Supports GETS deployments with MS OCS2007 and LCS2005
 Roadmap: next GETS release will support MS Lync2010

6. Highlight & Call 2/2

7. GETS User Provisioning (GETS UP)
Objective: GETS User Information Management
 Target customer: 15000-50000 users, up to 400 PBXs
WEB-service and UI for adding, modifying and deleting user information
GETS configuration validation, tune-up and clean-up

8. GETS User Provisioning

9. GETS User Experience Dashboard 1/2
Management Dashboard to monitor and drive user adoption during GETS
rollouts and pilots
Powerful sales tool: actually helped to sell to large, heavily process-driven
GETS customers
Answers questions like…
 Do employees actually use the Product? How often?
 Have users explored the entire feature set?
 Which users require training and on which specific features?
 Who are the champions? “Top 10”
 Activity audit on specific users, communities, sites
 Time distribution for systems load and resource consumption
 Etc.

10. GETS User Experience Dashboard 2/2

11. Web-sites of the Concept Companies
to demonstrate Genesys strategic solutions1
Web-design and UX development
 BlueSky Airlines
 Premier Financial Services
Integration of Multichannel
Voice/Web customer
conversations / call flow
… implementation of several
internal Genesys functions

12. BlueSky Airlines

13. Premier Financial Services

14. Enterprise Consol
– the first prototype of Genesys UC Connect

15. 2011 – DYNOSOURCE AND GENESYS RUSSIA
Technological
Leadership
+
5 years of collaboration
Scalability
Reliability
Creativity

16. Thank You!
Q&A
Contacts:
Andrey Prokhorov
DYNOSOURCE RUSSIA REPRESENTAVIVE
APROKHOROV@DYNOSOURCE.NET
+7-903-111-4747