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Dynamic Language For Dynamic Organization:
The Role Of Human Resource Management
Academy of Management Conference
Philadelphia, 08/04/2014
Tobias M. Scholz
Chair for Human Resource Management
and Organizational Behavior
University of Siegen
„As companies face an information explosion and
unprecedented need for flexibility in a rapidly changing
marketplace, the corporate model is in the midst of a
complete makeover.“
(Barabasi, 2003)
Problem: Dynamic Organization
Academy of Management Conference 2014tobias.scholz@uni-siegen.de 2
scs
Suggestion: Dynamization
Academy of Management Conference 2014tobias.scholz@uni-siegen.de 3
Change will become the new normality
(Farjoun, 2010)
Need for dynamization
scs
Suggestion: Dynamization Driven by HRM
Academy of Management Conference 2014tobias.scholz@uni-siegen.de 4
Employees will live the change
(Rafferty, & Restubog, 2010)
Employees will be the foundation for change
(Porra, & Robertson, 1992)
HRM will play a critical role
in respect to dynamization
(Rafferty, et al., 2013)
tms
• more differentiated
• faster
• more versatile
• more sustainable
• more methodologically
competent
• more flexible
(Stein, 2012)
Power of (Dynamic) Words
tms
Dynamization can be achieved through language
Language is the forgotten dimension (Chanlat, 1990)
Language is essential for creating and controlling
positions and ideas (Pondy, & Mitroff, 1979)
Language can be used as a tool for analysis and change
(Näslund, & Premer, 2011)
“The limits of my language mean the limits of my world.”
(Wittgenstein, 1922)
Academy of Management Conference 2014tobias.scholz@uni-siegen.de 5
scs
Specifications for a Dynamic Language
Academy of Management Conference 2014tobias.scholz@uni-siegen.de 6
Language Recurrence
Language Accuracy
Language Hygiene
Academy of Management Conference 2014tobias.scholz@uni-siegen.de 6
Language Recurrence
Academy of Management Conference 2014tobias.scholz@uni-siegen.de 7
Proposition 1:
A recursive generation of a dynamic-related language will
increase the acceptance of the undergoing dynamization
changes of a dynamic organization.
scs
tms
Language Accuracy
Academy of Management Conference 2014tobias.scholz@uni-siegen.de 8
Proposition 2:
Accurate dynamic-related language will improve the
semantics-strategy-fit and subsequently will increase the
success of a dynamic organization.
Language Hygiene
Academy of Management Conference 2014tobias.scholz@uni-siegen.de 9
Proposition 3:
Constantly retaining language hygiene over time by
proactively searching for non-dynamic-conformal language
usage will increase the sustainability of the dynamic
organization.
tms
Prime example for a dynamic newspaper in the digital age
“Not a single person among the hundreds we interviewed ever
suggested tinkering with the journalistic values.”
“The habits and traditions built over a century and a half of putting out
the paper are a powerful, conservative force.”
“Many of our traditions, routines and habits seem increasingly out of
step with the digital world.”
“The newsroom would never allow that.”
“We are not moving with enough urgency.”
(Quotes from an internal “leaked” report in 2014)
With such “inaccurate” language, an organization will remain
undynamic or static, even if there is a dynamic strategy
Example (1)
Academy of Management Conference 2014tobias.scholz@uni-siegen.de 10
Example (2)
Academy of Management Conference 2014tobias.scholz@uni-siegen.de 11
Loops that are bogus dynamics will make an organization
seemingly dynamic but actually static
(Quotes from annual reports)
1997:
We became leaner, faster
and more flexible.
2008:
We established clear
structures and lean
processes.
2013:
Processes can be made
even more flexible, faster
and more efficient.
2005:
We will get faster, more
flexible, leaner and more
efficient.
Nokia was an agile, innovate and adaptive organization and was
capable of great transformation and divestment (e.g. paper, electricity,
mobile phones)
“They had become arrogant at Nokia and as a result they were too
slow to react to changes in the world around them.” (Rouvinen, 2013)
“Complacency had kicked in, they felt they could do no wrong.”
(Wood, 2013)
“What happened to Nokia is no secret: Apple and Android crushed it.”
(Surowiecki, 2013)
Without adapting to language signals from internal and external
environment, organization stuck in static traps, although they
actually had the capabilities to be dynamic
Example (3)
Academy of Management Conference 2014tobias.scholz@uni-siegen.de 12
Discussion (1)
Academy of Management Conference 2014tobias.scholz@uni-siegen.de 13
Dynamization and language are intertwined
Language shapes and creates reality
Social constructivism (Berger, & Luckmann, 1966)
Power of words is a subtle influence within an organization
Dynamization by words is a difficult and lengthy process
“on its own”
tms
Discussion (2)
Academy of Management Conference 2014tobias.scholz@uni-siegen.de 14
HRM is “born”, qualified and capable for both
dynamization and dynamic language
HRM influences people and increases the competitive
advantage (Lado, & Wilson, 1994)
Role of HRM is changing
Acceptance by acting as an incubator
Semantics-Strategy-Fit by acting as a business partner
Sustainability by acting as a watchdog
tms
tms
Conclusion
Academy of Management Conference 2014tobias.scholz@uni-siegen.de 15
With a professional corporate language management
containing
language recurrence (acceptance),
language accuracy (semantics-strategy-fit) and
language hygiene (sustainability),
the dynamization of an organization will become more
resilient.
tms
Conclusion
Academy of Management Conference 2014tobias.scholz@uni-siegen.de 16
With managing professional corporate language containing
language recurrence (accepting),
language accuracy (fitting semantics and strategy) and
language hygiene (sustaining),
the dynamization of organizing will become more resilient.
tobias.scholz@uni-siegen.de Academy of Management Conference 2014 17
Barabási, A.-L. 2003. Linked: How everything is connected to everything else and what it means for business, science, and everyday
life. London: PLUME.
Berger, P. L., & Luckmann, T., 1966. The construction of reality, New York: Anchor Books.
Chanlat, J.-F. 1994. Towards an anthropology of organizations. In J. Hassard, & M. Parker (Eds.), Towards a new theory of organizations,
155-189. London: Routledge.
Farjoun, M. 2010. Beyond dualism: Stability and change as a duality. Academy of Management Review, 35: 202–225.
Lado, A. A., & Wilson, M. C., 1994. Human resource systems and sustained competitive advantage: A competency-based perspective.
Academy of Management Review, 19: 699-727.
Näslund, L, & Pemer, F. 2011. The appropriated language: Dominant stories as a source of organizational inertia. Human Relations, 65: 89-
110.
New York Times. 2014. Innovation Report. New York: New York Times
Pondy, L. R., & Mitroff, I. I. 1979. Beyond open system models of organization. In B. M. Staw (Ed.), Research in Organizational Behavior, vol.
1: 3-39. Greenwich: JAI Press.
Porras, J. I., & Robertson, P. J. 1992. Organizational development: Theory, practice, and research. In M. D. Dunnette & L. M. Hough (Eds.),
Handbook of industrial & organizational psychology: 719-822. Palo Alto: Consulting Psychologists Press.
Rafferty, A. E., & Restubog, S. L. D. 2010. The impact of change process and context on change reactions and turnover during a merger.
Journal of Management, 36: 1309-1338.
Rafferty, A. E., Jimmieson, N. L, & Armenakis, A. A. 2013. Change readiness: A multilevel review. Journal of Management, 39: 110-128.
Rouvinen, P. 2013. Nokia shows us how quickly a dominant tech company can fall from market grace,
http://www.theaustralian.com.au/technology/nokia-shows-us-how-quickly-a-dominant-tech-company-can-fall-from-market-grace/story-
e6frgakx-1226757085789.
Scholz, T. M. 2012. Dynamische Sprache für ein dynamisches Personalmanagement: Eine Anforderungsanalyse. In V. Stein, & S. Müller (Eds.)
Aufbruch des strategischen Personalmanagement in die Dynamisierung: 291-297. Baden-Baden, München: Nomos/Vahlen.
Stein, V. 2012. Dynamisiertes Personalmanagement: Eine multiperspektivische Annäherung und das Prinzip Nano. In V. Stein, & S. Müller
(Eds.) Aufbruch des strategischen Personalmanagement in die Dynamisierung: 260-273. Baden-Baden, München:
Nomos/Vahlen.
Surowiecki, J, 2013. Where Nokia went wrong, http://www.newyorker.com/currency-tag/where-nokia-went-wrong.
Wittgenstein, L. 1922. Tractatus Logico-Philosophicus. London: Kegan Paul, Trench, Trubner.
Wood, B. 2013. Nokia: The rise and fall of a mobile giant, http://www.bbc.com/news/technology-23947212.
References
Academy of Management Conference 2014tobias.scholz@uni-siegen.de 18

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Dynamic Language For Dynamic Organization: The Role Of Human Resource Management

  • 1. Dynamic Language For Dynamic Organization: The Role Of Human Resource Management Academy of Management Conference Philadelphia, 08/04/2014 Tobias M. Scholz Chair for Human Resource Management and Organizational Behavior University of Siegen
  • 2. „As companies face an information explosion and unprecedented need for flexibility in a rapidly changing marketplace, the corporate model is in the midst of a complete makeover.“ (Barabasi, 2003) Problem: Dynamic Organization Academy of Management Conference 2014tobias.scholz@uni-siegen.de 2 scs
  • 3. Suggestion: Dynamization Academy of Management Conference 2014tobias.scholz@uni-siegen.de 3 Change will become the new normality (Farjoun, 2010) Need for dynamization scs
  • 4. Suggestion: Dynamization Driven by HRM Academy of Management Conference 2014tobias.scholz@uni-siegen.de 4 Employees will live the change (Rafferty, & Restubog, 2010) Employees will be the foundation for change (Porra, & Robertson, 1992) HRM will play a critical role in respect to dynamization (Rafferty, et al., 2013) tms • more differentiated • faster • more versatile • more sustainable • more methodologically competent • more flexible (Stein, 2012)
  • 5. Power of (Dynamic) Words tms Dynamization can be achieved through language Language is the forgotten dimension (Chanlat, 1990) Language is essential for creating and controlling positions and ideas (Pondy, & Mitroff, 1979) Language can be used as a tool for analysis and change (Näslund, & Premer, 2011) “The limits of my language mean the limits of my world.” (Wittgenstein, 1922) Academy of Management Conference 2014tobias.scholz@uni-siegen.de 5
  • 6. scs Specifications for a Dynamic Language Academy of Management Conference 2014tobias.scholz@uni-siegen.de 6 Language Recurrence Language Accuracy Language Hygiene Academy of Management Conference 2014tobias.scholz@uni-siegen.de 6
  • 7. Language Recurrence Academy of Management Conference 2014tobias.scholz@uni-siegen.de 7 Proposition 1: A recursive generation of a dynamic-related language will increase the acceptance of the undergoing dynamization changes of a dynamic organization. scs
  • 8. tms Language Accuracy Academy of Management Conference 2014tobias.scholz@uni-siegen.de 8 Proposition 2: Accurate dynamic-related language will improve the semantics-strategy-fit and subsequently will increase the success of a dynamic organization.
  • 9. Language Hygiene Academy of Management Conference 2014tobias.scholz@uni-siegen.de 9 Proposition 3: Constantly retaining language hygiene over time by proactively searching for non-dynamic-conformal language usage will increase the sustainability of the dynamic organization. tms
  • 10. Prime example for a dynamic newspaper in the digital age “Not a single person among the hundreds we interviewed ever suggested tinkering with the journalistic values.” “The habits and traditions built over a century and a half of putting out the paper are a powerful, conservative force.” “Many of our traditions, routines and habits seem increasingly out of step with the digital world.” “The newsroom would never allow that.” “We are not moving with enough urgency.” (Quotes from an internal “leaked” report in 2014) With such “inaccurate” language, an organization will remain undynamic or static, even if there is a dynamic strategy Example (1) Academy of Management Conference 2014tobias.scholz@uni-siegen.de 10
  • 11. Example (2) Academy of Management Conference 2014tobias.scholz@uni-siegen.de 11 Loops that are bogus dynamics will make an organization seemingly dynamic but actually static (Quotes from annual reports) 1997: We became leaner, faster and more flexible. 2008: We established clear structures and lean processes. 2013: Processes can be made even more flexible, faster and more efficient. 2005: We will get faster, more flexible, leaner and more efficient.
  • 12. Nokia was an agile, innovate and adaptive organization and was capable of great transformation and divestment (e.g. paper, electricity, mobile phones) “They had become arrogant at Nokia and as a result they were too slow to react to changes in the world around them.” (Rouvinen, 2013) “Complacency had kicked in, they felt they could do no wrong.” (Wood, 2013) “What happened to Nokia is no secret: Apple and Android crushed it.” (Surowiecki, 2013) Without adapting to language signals from internal and external environment, organization stuck in static traps, although they actually had the capabilities to be dynamic Example (3) Academy of Management Conference 2014tobias.scholz@uni-siegen.de 12
  • 13. Discussion (1) Academy of Management Conference 2014tobias.scholz@uni-siegen.de 13 Dynamization and language are intertwined Language shapes and creates reality Social constructivism (Berger, & Luckmann, 1966) Power of words is a subtle influence within an organization Dynamization by words is a difficult and lengthy process “on its own” tms
  • 14. Discussion (2) Academy of Management Conference 2014tobias.scholz@uni-siegen.de 14 HRM is “born”, qualified and capable for both dynamization and dynamic language HRM influences people and increases the competitive advantage (Lado, & Wilson, 1994) Role of HRM is changing Acceptance by acting as an incubator Semantics-Strategy-Fit by acting as a business partner Sustainability by acting as a watchdog tms
  • 15. tms Conclusion Academy of Management Conference 2014tobias.scholz@uni-siegen.de 15 With a professional corporate language management containing language recurrence (acceptance), language accuracy (semantics-strategy-fit) and language hygiene (sustainability), the dynamization of an organization will become more resilient.
  • 16. tms Conclusion Academy of Management Conference 2014tobias.scholz@uni-siegen.de 16 With managing professional corporate language containing language recurrence (accepting), language accuracy (fitting semantics and strategy) and language hygiene (sustaining), the dynamization of organizing will become more resilient.
  • 17. tobias.scholz@uni-siegen.de Academy of Management Conference 2014 17
  • 18. Barabási, A.-L. 2003. Linked: How everything is connected to everything else and what it means for business, science, and everyday life. London: PLUME. Berger, P. L., & Luckmann, T., 1966. The construction of reality, New York: Anchor Books. Chanlat, J.-F. 1994. Towards an anthropology of organizations. In J. Hassard, & M. Parker (Eds.), Towards a new theory of organizations, 155-189. London: Routledge. Farjoun, M. 2010. Beyond dualism: Stability and change as a duality. Academy of Management Review, 35: 202–225. Lado, A. A., & Wilson, M. C., 1994. Human resource systems and sustained competitive advantage: A competency-based perspective. Academy of Management Review, 19: 699-727. Näslund, L, & Pemer, F. 2011. The appropriated language: Dominant stories as a source of organizational inertia. Human Relations, 65: 89- 110. New York Times. 2014. Innovation Report. New York: New York Times Pondy, L. R., & Mitroff, I. I. 1979. Beyond open system models of organization. In B. M. Staw (Ed.), Research in Organizational Behavior, vol. 1: 3-39. Greenwich: JAI Press. Porras, J. I., & Robertson, P. J. 1992. Organizational development: Theory, practice, and research. In M. D. Dunnette & L. M. Hough (Eds.), Handbook of industrial & organizational psychology: 719-822. Palo Alto: Consulting Psychologists Press. Rafferty, A. E., & Restubog, S. L. D. 2010. The impact of change process and context on change reactions and turnover during a merger. Journal of Management, 36: 1309-1338. Rafferty, A. E., Jimmieson, N. L, & Armenakis, A. A. 2013. Change readiness: A multilevel review. Journal of Management, 39: 110-128. Rouvinen, P. 2013. Nokia shows us how quickly a dominant tech company can fall from market grace, http://www.theaustralian.com.au/technology/nokia-shows-us-how-quickly-a-dominant-tech-company-can-fall-from-market-grace/story- e6frgakx-1226757085789. Scholz, T. M. 2012. Dynamische Sprache für ein dynamisches Personalmanagement: Eine Anforderungsanalyse. In V. Stein, & S. Müller (Eds.) Aufbruch des strategischen Personalmanagement in die Dynamisierung: 291-297. Baden-Baden, München: Nomos/Vahlen. Stein, V. 2012. Dynamisiertes Personalmanagement: Eine multiperspektivische Annäherung und das Prinzip Nano. In V. Stein, & S. Müller (Eds.) Aufbruch des strategischen Personalmanagement in die Dynamisierung: 260-273. Baden-Baden, München: Nomos/Vahlen. Surowiecki, J, 2013. Where Nokia went wrong, http://www.newyorker.com/currency-tag/where-nokia-went-wrong. Wittgenstein, L. 1922. Tractatus Logico-Philosophicus. London: Kegan Paul, Trench, Trubner. Wood, B. 2013. Nokia: The rise and fall of a mobile giant, http://www.bbc.com/news/technology-23947212. References Academy of Management Conference 2014tobias.scholz@uni-siegen.de 18

Editor's Notes

  1. In 1998 lean fast flexible nearly non-existant Vermeide loops die eine dynamik vortäuschen unechte dynamik dynamische substanz