This document outlines the design thinking process for a project to improve the customer experience of car servicing. It begins with defining the problem statement around issues customers face when getting their cars serviced. It then maps the stakeholders involved and conducts customer surveys and empathy mapping. Ideation is done through brainstorming ideas focused on providing transparency and convenience. This leads to a proposed concept of an app that allows doorstep pickup/drop-off of cars for servicing, optional rental vehicles, and transparency into pricing and part choices. Prototyping of an app called "RepairIt" is mentioned as the next step.