SlideShare a Scribd company logo
DESIGN THINKING
Brainstormers
2
Vivek Kumar Singh
19DM234
Surya Pratap Singh
19DM224
Shreya Chopra
19DM204
Simran Pandit
19DM214
Ashish Dhand
19DM245
Shikhar Sahai
19DM194
PROBLEM STATEMENT
Problems faced by customers who opt for
servicing or repairs of their cars at service centers
3
4
STAKEHOLDER MAPPING
🏣 🏰 👨🔧👩🔧 👨🏽💼👩🏽
👩👤
👪
Customers
👦
👨🔧👨🔧👨🔧👨🔧
👨
⚒🔧
🙎🏽🙎🏽🙎🏽
Other Mechanics
Non Technical staffsTechnical staffs
Head Technician
Managers
Service Centre owner
Dealers of spare
parts
GovernmentInsurance
Companies
Equipment
suppliers
Make it
convenient
Make most
profits
5
SURVEYS
Empathy
Mapping
6
👪
7
Customer Journey
😃😟
😟
About CarServicing day
approaching
😖
How would I
commute???
Using crowded
public transport
After handing
over the car to
service center
😤
Regular Visits
😩
Delivery Date
😕
Wait for the car
to finally arrive!
Day of
Reception
😃
🏽
“Let’s make the
change
8
IDEATION
(Round-Robin)
Personal Experience
◦ No transparency in service industry
◦ Lack of authenticity.
Transportation Issues
◦ Service Centers invest on swapping vehicles during
servicing
◦ Rented Vehicles (Outsourcing: Zoom Car etc.)
Final Idea
App based car servicing with doorstep car pickup and
delivery as well as optional swapping for rented
vehicles. Also, transparency in choices and prices of
services provided by the Service Centers.
9
Value
Proposition
10
App
based
App
Choice
of parts
Quality
of
product
Timely
Repair
Time
Consuming
Inconvenience
Fear of
unauthentic
parts
All solutions
at one placeQuality
Timely
Service
Rent
Vehicle
Real time
monitoring
Convenience
Choices
on spare
parts
Online
Service
Travel modes
during
servicing
Choices
and
options
CONCEPT
POSTER
12
PROTOTYPING
App named
“RepairIt”
Place your screenshot
here
13
14
15
16
Any questions?

More Related Content

Similar to Dt ppt final

4 mins launch pad of diwan auto care
4 mins launch pad of diwan auto care4 mins launch pad of diwan auto care
4 mins launch pad of diwan auto care
SandeepSonawane25
 
RTO proposal
RTO proposalRTO proposal
RTO proposal
Risan Raja
 
PROJECT REPORT ON MAHINDRA & MAHINDRA
PROJECT REPORT ON MAHINDRA & MAHINDRAPROJECT REPORT ON MAHINDRA & MAHINDRA
PROJECT REPORT ON MAHINDRA & MAHINDRA
SumitKumarRaj
 
Internship report
Internship reportInternship report
Internship report
Abhilashabe08
 
Aditya motors ppt
Aditya motors pptAditya motors ppt
Aditya motors ppt
swaraj panda
 
Tpm awards status report 31 jan 2018
Tpm awards status report 31 jan 2018Tpm awards status report 31 jan 2018
Tpm awards status report 31 jan 2018
Synergic Strategies
 
32645044 supply-chain
32645044 supply-chain32645044 supply-chain
32645044 supply-chain
Srinivasa Kirankumar
 
Driverless car
Driverless carDriverless car
Driverless car
17227259
 
Driverless car
Driverless carDriverless car
Driverless car
17227259
 
project report on mahindra and mahindra
project report on mahindra and mahindraproject report on mahindra and mahindra
project report on mahindra and mahindra
amit prasad
 
Many autos converted
Many autos convertedMany autos converted
Many autos converted
MasoodNawaz3
 
Many autos
Many autosMany autos
Many autos
MasoodNawaz3
 
Many autos
Many autosMany autos
Many autos
MasoodNawaz3
 
Mahindramahindraproject by raghav
Mahindramahindraproject by raghavMahindramahindraproject by raghav
Mahindramahindraproject by raghav
institute for excellence in higher education
 
Cv-Mirza
Cv-MirzaCv-Mirza
$ 50 Mn company IIMK
$ 50 Mn company IIMK$ 50 Mn company IIMK
$ 50 Mn company IIMK
satish avhankar
 
Icici bank ppt on micro market and internship work
Icici bank ppt on micro market and internship workIcici bank ppt on micro market and internship work
Icici bank ppt on micro market and internship work
AmanKumarSingh90
 

Similar to Dt ppt final (17)

4 mins launch pad of diwan auto care
4 mins launch pad of diwan auto care4 mins launch pad of diwan auto care
4 mins launch pad of diwan auto care
 
RTO proposal
RTO proposalRTO proposal
RTO proposal
 
PROJECT REPORT ON MAHINDRA & MAHINDRA
PROJECT REPORT ON MAHINDRA & MAHINDRAPROJECT REPORT ON MAHINDRA & MAHINDRA
PROJECT REPORT ON MAHINDRA & MAHINDRA
 
Internship report
Internship reportInternship report
Internship report
 
Aditya motors ppt
Aditya motors pptAditya motors ppt
Aditya motors ppt
 
Tpm awards status report 31 jan 2018
Tpm awards status report 31 jan 2018Tpm awards status report 31 jan 2018
Tpm awards status report 31 jan 2018
 
32645044 supply-chain
32645044 supply-chain32645044 supply-chain
32645044 supply-chain
 
Driverless car
Driverless carDriverless car
Driverless car
 
Driverless car
Driverless carDriverless car
Driverless car
 
project report on mahindra and mahindra
project report on mahindra and mahindraproject report on mahindra and mahindra
project report on mahindra and mahindra
 
Many autos converted
Many autos convertedMany autos converted
Many autos converted
 
Many autos
Many autosMany autos
Many autos
 
Many autos
Many autosMany autos
Many autos
 
Mahindramahindraproject by raghav
Mahindramahindraproject by raghavMahindramahindraproject by raghav
Mahindramahindraproject by raghav
 
Cv-Mirza
Cv-MirzaCv-Mirza
Cv-Mirza
 
$ 50 Mn company IIMK
$ 50 Mn company IIMK$ 50 Mn company IIMK
$ 50 Mn company IIMK
 
Icici bank ppt on micro market and internship work
Icici bank ppt on micro market and internship workIcici bank ppt on micro market and internship work
Icici bank ppt on micro market and internship work
 

More from vivek kumar singh

Marketing strategy of MTR
Marketing strategy of MTRMarketing strategy of MTR
Marketing strategy of MTR
vivek kumar singh
 
Marketing 2
Marketing 2Marketing 2
Marketing 2
vivek kumar singh
 
Healthcare industry
Healthcare industryHealthcare industry
Healthcare industry
vivek kumar singh
 
Ismb final
Ismb finalIsmb final
Ismb final
vivek kumar singh
 
Organisational culture
Organisational cultureOrganisational culture
Organisational culture
vivek kumar singh
 
Marketing(cremica)
Marketing(cremica)Marketing(cremica)
Marketing(cremica)
vivek kumar singh
 

More from vivek kumar singh (6)

Marketing strategy of MTR
Marketing strategy of MTRMarketing strategy of MTR
Marketing strategy of MTR
 
Marketing 2
Marketing 2Marketing 2
Marketing 2
 
Healthcare industry
Healthcare industryHealthcare industry
Healthcare industry
 
Ismb final
Ismb finalIsmb final
Ismb final
 
Organisational culture
Organisational cultureOrganisational culture
Organisational culture
 
Marketing(cremica)
Marketing(cremica)Marketing(cremica)
Marketing(cremica)
 

Recently uploaded

ZAPATILLAS 2 X 110 ABRIL.pdf compra economico
ZAPATILLAS 2 X 110 ABRIL.pdf compra economicoZAPATILLAS 2 X 110 ABRIL.pdf compra economico
ZAPATILLAS 2 X 110 ABRIL.pdf compra economico
jhonguerrerobarturen
 
定制美国西雅图城市大学毕业证学历证书原版一模一样
定制美国西雅图城市大学毕业证学历证书原版一模一样定制美国西雅图城市大学毕业证学历证书原版一模一样
定制美国西雅图城市大学毕业证学历证书原版一模一样
qo1as76n
 
ARENA - Young adults in the workplace (Knight Moves).pdf
ARENA - Young adults in the workplace (Knight Moves).pdfARENA - Young adults in the workplace (Knight Moves).pdf
ARENA - Young adults in the workplace (Knight Moves).pdf
Knight Moves
 
SECURING BUILDING PERMIT CITY OF CALOOCAN.pdf
SECURING BUILDING PERMIT CITY OF CALOOCAN.pdfSECURING BUILDING PERMIT CITY OF CALOOCAN.pdf
SECURING BUILDING PERMIT CITY OF CALOOCAN.pdf
eloprejohn333
 
Heuristics Evaluation - How to Guide.pdf
Heuristics Evaluation - How to Guide.pdfHeuristics Evaluation - How to Guide.pdf
Heuristics Evaluation - How to Guide.pdf
Jaime Brown
 
International Upcycling Research Network advisory board meeting 4
International Upcycling Research Network advisory board meeting 4International Upcycling Research Network advisory board meeting 4
International Upcycling Research Network advisory board meeting 4
Kyungeun Sung
 
一比一原版(UW毕业证)西雅图华盛顿大学毕业证如何办理
一比一原版(UW毕业证)西雅图华盛顿大学毕业证如何办理一比一原版(UW毕业证)西雅图华盛顿大学毕业证如何办理
一比一原版(UW毕业证)西雅图华盛顿大学毕业证如何办理
kecekev
 
AHMED TALAAT ARCHITECTURE PORTFOLIO .pdf
AHMED TALAAT ARCHITECTURE PORTFOLIO .pdfAHMED TALAAT ARCHITECTURE PORTFOLIO .pdf
AHMED TALAAT ARCHITECTURE PORTFOLIO .pdf
talaatahm
 
一比一原版(LSBU毕业证书)伦敦南岸大学毕业证如何办理
一比一原版(LSBU毕业证书)伦敦南岸大学毕业证如何办理一比一原版(LSBU毕业证书)伦敦南岸大学毕业证如何办理
一比一原版(LSBU毕业证书)伦敦南岸大学毕业证如何办理
k7nm6tk
 
Top Interior Designers in Bangalore.pdf1
Top Interior Designers in Bangalore.pdf1Top Interior Designers in Bangalore.pdf1
Top Interior Designers in Bangalore.pdf1
Decomart Studio
 
CocaCola_Brand_equity_package_2012__.pdf
CocaCola_Brand_equity_package_2012__.pdfCocaCola_Brand_equity_package_2012__.pdf
CocaCola_Brand_equity_package_2012__.pdf
PabloMartelLpez
 
一比一原版(BU毕业证)波士顿大学毕业证如何办理
一比一原版(BU毕业证)波士顿大学毕业证如何办理一比一原版(BU毕业证)波士顿大学毕业证如何办理
一比一原版(BU毕业证)波士顿大学毕业证如何办理
peuce
 
NHR Engineers Portfolio 2023 2024 NISHANT RATHI
NHR Engineers Portfolio 2023 2024 NISHANT RATHINHR Engineers Portfolio 2023 2024 NISHANT RATHI
NHR Engineers Portfolio 2023 2024 NISHANT RATHI
NishantRathi18
 
Game Concept Presentation for Ukrainian Mythology Based Game With Designs
Game Concept Presentation for Ukrainian Mythology Based Game With DesignsGame Concept Presentation for Ukrainian Mythology Based Game With Designs
Game Concept Presentation for Ukrainian Mythology Based Game With Designs
184804
 
Impact of Fonts: in Web and Apps Design
Impact of Fonts:  in Web and Apps DesignImpact of Fonts:  in Web and Apps Design
Impact of Fonts: in Web and Apps Design
contactproperweb2014
 
Graphic Design Tools and Software .pptx
Graphic Design Tools and Software   .pptxGraphic Design Tools and Software   .pptx
Graphic Design Tools and Software .pptx
Virtual Real Design
 
Divertidamente SLIDE.pptxufururururuhrurid8dj
Divertidamente SLIDE.pptxufururururuhrurid8djDivertidamente SLIDE.pptxufururururuhrurid8dj
Divertidamente SLIDE.pptxufururururuhrurid8dj
lunaemel03
 
Practical eLearning Makeovers for Everyone
Practical eLearning Makeovers for EveryonePractical eLearning Makeovers for Everyone
Practical eLearning Makeovers for Everyone
Bianca Woods
 
UNIT V ACTIONS AND COMMANDS, FORMS AND CONTROLS.pptx
UNIT V ACTIONS AND COMMANDS, FORMS AND CONTROLS.pptxUNIT V ACTIONS AND COMMANDS, FORMS AND CONTROLS.pptx
UNIT V ACTIONS AND COMMANDS, FORMS AND CONTROLS.pptx
GOWSIKRAJA PALANISAMY
 
EASY TUTORIAL OF HOW TO USE CAPCUT BY: FEBLESS HERNANE
EASY TUTORIAL OF HOW TO USE CAPCUT BY: FEBLESS HERNANEEASY TUTORIAL OF HOW TO USE CAPCUT BY: FEBLESS HERNANE
EASY TUTORIAL OF HOW TO USE CAPCUT BY: FEBLESS HERNANE
Febless Hernane
 

Recently uploaded (20)

ZAPATILLAS 2 X 110 ABRIL.pdf compra economico
ZAPATILLAS 2 X 110 ABRIL.pdf compra economicoZAPATILLAS 2 X 110 ABRIL.pdf compra economico
ZAPATILLAS 2 X 110 ABRIL.pdf compra economico
 
定制美国西雅图城市大学毕业证学历证书原版一模一样
定制美国西雅图城市大学毕业证学历证书原版一模一样定制美国西雅图城市大学毕业证学历证书原版一模一样
定制美国西雅图城市大学毕业证学历证书原版一模一样
 
ARENA - Young adults in the workplace (Knight Moves).pdf
ARENA - Young adults in the workplace (Knight Moves).pdfARENA - Young adults in the workplace (Knight Moves).pdf
ARENA - Young adults in the workplace (Knight Moves).pdf
 
SECURING BUILDING PERMIT CITY OF CALOOCAN.pdf
SECURING BUILDING PERMIT CITY OF CALOOCAN.pdfSECURING BUILDING PERMIT CITY OF CALOOCAN.pdf
SECURING BUILDING PERMIT CITY OF CALOOCAN.pdf
 
Heuristics Evaluation - How to Guide.pdf
Heuristics Evaluation - How to Guide.pdfHeuristics Evaluation - How to Guide.pdf
Heuristics Evaluation - How to Guide.pdf
 
International Upcycling Research Network advisory board meeting 4
International Upcycling Research Network advisory board meeting 4International Upcycling Research Network advisory board meeting 4
International Upcycling Research Network advisory board meeting 4
 
一比一原版(UW毕业证)西雅图华盛顿大学毕业证如何办理
一比一原版(UW毕业证)西雅图华盛顿大学毕业证如何办理一比一原版(UW毕业证)西雅图华盛顿大学毕业证如何办理
一比一原版(UW毕业证)西雅图华盛顿大学毕业证如何办理
 
AHMED TALAAT ARCHITECTURE PORTFOLIO .pdf
AHMED TALAAT ARCHITECTURE PORTFOLIO .pdfAHMED TALAAT ARCHITECTURE PORTFOLIO .pdf
AHMED TALAAT ARCHITECTURE PORTFOLIO .pdf
 
一比一原版(LSBU毕业证书)伦敦南岸大学毕业证如何办理
一比一原版(LSBU毕业证书)伦敦南岸大学毕业证如何办理一比一原版(LSBU毕业证书)伦敦南岸大学毕业证如何办理
一比一原版(LSBU毕业证书)伦敦南岸大学毕业证如何办理
 
Top Interior Designers in Bangalore.pdf1
Top Interior Designers in Bangalore.pdf1Top Interior Designers in Bangalore.pdf1
Top Interior Designers in Bangalore.pdf1
 
CocaCola_Brand_equity_package_2012__.pdf
CocaCola_Brand_equity_package_2012__.pdfCocaCola_Brand_equity_package_2012__.pdf
CocaCola_Brand_equity_package_2012__.pdf
 
一比一原版(BU毕业证)波士顿大学毕业证如何办理
一比一原版(BU毕业证)波士顿大学毕业证如何办理一比一原版(BU毕业证)波士顿大学毕业证如何办理
一比一原版(BU毕业证)波士顿大学毕业证如何办理
 
NHR Engineers Portfolio 2023 2024 NISHANT RATHI
NHR Engineers Portfolio 2023 2024 NISHANT RATHINHR Engineers Portfolio 2023 2024 NISHANT RATHI
NHR Engineers Portfolio 2023 2024 NISHANT RATHI
 
Game Concept Presentation for Ukrainian Mythology Based Game With Designs
Game Concept Presentation for Ukrainian Mythology Based Game With DesignsGame Concept Presentation for Ukrainian Mythology Based Game With Designs
Game Concept Presentation for Ukrainian Mythology Based Game With Designs
 
Impact of Fonts: in Web and Apps Design
Impact of Fonts:  in Web and Apps DesignImpact of Fonts:  in Web and Apps Design
Impact of Fonts: in Web and Apps Design
 
Graphic Design Tools and Software .pptx
Graphic Design Tools and Software   .pptxGraphic Design Tools and Software   .pptx
Graphic Design Tools and Software .pptx
 
Divertidamente SLIDE.pptxufururururuhrurid8dj
Divertidamente SLIDE.pptxufururururuhrurid8djDivertidamente SLIDE.pptxufururururuhrurid8dj
Divertidamente SLIDE.pptxufururururuhrurid8dj
 
Practical eLearning Makeovers for Everyone
Practical eLearning Makeovers for EveryonePractical eLearning Makeovers for Everyone
Practical eLearning Makeovers for Everyone
 
UNIT V ACTIONS AND COMMANDS, FORMS AND CONTROLS.pptx
UNIT V ACTIONS AND COMMANDS, FORMS AND CONTROLS.pptxUNIT V ACTIONS AND COMMANDS, FORMS AND CONTROLS.pptx
UNIT V ACTIONS AND COMMANDS, FORMS AND CONTROLS.pptx
 
EASY TUTORIAL OF HOW TO USE CAPCUT BY: FEBLESS HERNANE
EASY TUTORIAL OF HOW TO USE CAPCUT BY: FEBLESS HERNANEEASY TUTORIAL OF HOW TO USE CAPCUT BY: FEBLESS HERNANE
EASY TUTORIAL OF HOW TO USE CAPCUT BY: FEBLESS HERNANE
 

Dt ppt final