This document provides information about an Operations Management course offered at the University of Sri Jayewardenepura. The course is a 3-credit core course for several B.Sc. degrees. It introduces key concepts and principles of operations management. Major topics covered include operations strategy, product and process design, quality management, capacity and inventory management, and supply chain management. The course aims to help students understand the importance of operations management and apply techniques in areas like forecasting, quality control, and production planning. Students will be assessed through exams, assignments, and class participation.

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Department of Decision Sciences
Faculty of Management Studies and Commerce
University of Sri Jayewardenepura
Department of Decision Sciences
Faculty of Management Studies and Commerce
University of Sri Jayewardenepura
Course Outline
Degrees
B.Sc. Operations and Technology Management (Special)
B.Sc. Information Technology (Special)
B.Sc. Accountancy (Special)
B.Sc. Financial Management (Special)
B.Sc. Human Resource Management (Special)
B.Sc. Marketing Management (Special)
B.Sc. Business Economics (Special)
Bachelor of Commerce (Special)
B.Sc. Entrepreneurship (Special)
B.Sc. Public Administration (Special)
Academic Year and Semester Year 2 Semester 1
Course Code: DSC 2340
Course Name: Operations Management
Name of the Lecturers Dr. T.S.M. Amarasena
Ms. H.D.H.C. Dassanayake
Ms. G.M.J. Patabendige
Mr. K.A.D.I. Sudeeptha
Ms. K.T.G.P. Madhusanka
Credit Value: 3 (150 notional hours)
Core/Elective Core
Prerequisites DSC 1340 – Business Mathematics
Hourly Breakdown per
Semester
Theory
(Lectures)
Guided Learning
(Tutorials)
Independent
Learning (Self Study)
39 26 85
Course Description:
This course introduces the students to key concepts, principles and design techniques of the uses
of the field of Operations Management (OM). Interactions and relationships with parallel
management activities are also demonstrated in order to cultivate a general understanding of
the field as a totality. Major topics covered include operations strategy and competitiveness,
product design and process selection, total quality management, capacity management, layout
planning, job design, work measurements, supply chain management, inventory control, and
just-in-time manufacturing.

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Department of Decision Sciences
Faculty of Management Studies and Commerce
University of Sri Jayewardenepura
Intended Learning Outcomes:
At the completion of this course, student will be able to
LO 1. understand the importance of OM as a major function in organizational structure, and
identify objectives and characteristics of operations decisions.
LO 2. demonstrate operations system design decisions which include design the product, plan
the process, select the location, and organize the layout, design jobs and work of any
production or service delivery unit.
LO 3. demonstrate ability to plan, schedule and control of production and operations
functions in both manufacturing and service organizations.
LO 4. apply suitable techniques for forecasting demand, managing the inventory, and
managing quality.
Course Content:
Session
No
Main Topic Sub Topic (Learning Outcome) Reference
Text Chapter
1 Introduction  OM in the Organizational Chart (LO 1)
 Operations Management Defined (LO 1)
 The Operations Manager and the Management
Process (LO 1)
 Operations Function and its Environment (LO 1)
 Historical Development of the Field (LO 1)
Chapter 1 of CHA
2 Operations
Strategy &
Competitiveness
 Overall Strategy to Operations Strategy (LO 1)
 Operations Strategy (LO 1)
 Competitive Dimensions (LO 1)
 Order Winners and Qualifiers (LO 1)
 Operations Strategy Decisions (LO 1)
 Productivity as a Measure of Competitiveness (LO 1)
Chapter 2 of CHA
3 Product Design
& Development
 The Product Development Process (LO 2)
 Techniques for improving the Design Process (LO 2)
 Standardization (LO 2)
 Robust Design (LO 2)
 Modular Design (LO 2)
 Product Life Cycle (LO 2)
Chapter 3 of CHA
4 Process
Selection -
Manufacturing
 Introduction (LO 2)
 Process Flow Structures (LO 2)
 Product - Process Matrix (LO 2)
 Process Flow Design (LO 2)
 Break-Even Analysis (LO 2)
Chapter 7 of CHA
5 Product and
Process Design
In Services
 Nature and Importance of Services (LO 2)
 Different types of Service Qualities (LO 2)
 Service Design and Development Sequence (LO 2)
Chapter 9 of CHA
6 Product and
Process Design
In Services
(contd)
 Classification of Services (LO 2)
 Service-System Design Matrix (LO 2)
 Service Blue Printing (LO 2)
Chapter 9 of CHA
7 Forecasting in
Operations
 Demand Management (LO 4)
 Forecasting Methods (LO 4)
Chapter 18 of
CHA

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Department of Decision Sciences
Faculty of Management Studies and Commerce
University of Sri Jayewardenepura
 Delphi Method (LO 4)
8 Forecasting in
Operations
(contd)
 Forecast Errors (LO 4) Chapter 18 of
CHA
9 Quality
Management
 The Meaning of Quality (LO 4)
 Cost of Quality (LO 4)
 Quality Gurus (LO 4)
 Total Quality Managment (TQM) (LO 4)
 Identifying Quality Problems and Causes (L O 4)
Chapter 12 of
CHA
10 Quality
Management
(contd)
 Quality Standards and Awards (LO 4)
 Quality Management in Services (LO 4)
 Success & Failure Stories of TQM (LO 4)
Chapter 12 of
CHA
11 Capacity
Planning
 Measuring Capacity (LO 2)
 Definitions of Capacity (LO 2)
 Measures of System Effectiveness (LO 2)
 Important Capacity Planning Concepts (LO 2)
Chapter 5 of CHA
12 Capacity
Planning (contd)
 Capacity Planning (LO 2)
 Adjusting Capacity to Meet the Demand (LO 2)
Chapter 5 of CHA
13 Facilities
Planning and
Location
 Issues in Facility Location (LO 2)
 Plant Location Methods (LO 2)
 Factor Rating Systems (LO 2)
 Centre of Gravity Method (LO 2)
Chapter 15 of
CHA
14 Layout Planning  Objectives of Layout Planning (LO 2)
 Basic Production Layouts (LO 2)
 Product Layout & Process Layout (LO 2)
 Assembly Line Balancing (LO 2)
Chapter 8 of CHA
15 Layout Planning
(contd)
 Group Technology (Cellular Layout) (LO 2)
 Fixed-Position Layout (LO 2)
 Project Layout (LO 2)
 Designing Service Layouts (LO 2)
Chapter 8 of CHA
16 Job Design And
Work
Measurements
 Job Design (LO 2)
 Effective Job Design (LO 2)
 Job Designing Approaches (LO 2)
 Work Methods (LO 2)
 Work Measurement & Standards (LO 2)
 Wage Payment (LO 2)
Chapter 11 of
CHA
17 Production
Planning
 Overview of Operations Planning Activities (LO 3)
 Aggregate Production Planning (LO 3)
Chapter 19 of
CHA
18 Production
Planning (contd)
 Aggregate Production Planning Techniques (LO 3) Chapter 19 of
CHA
19 Production
Scheduling
 Master Production Schedule (LO 3)
 Order Scheduling (LO 3)
 Mass Production Scheduling (LO 3)
 Scheduling of Services (LO 3)
Chapter 22 of
CHA
20 Material
Requirements
Planning
Systems
 Advantages of an MRP System (LO 3)
 A Simple MRP Example (LO 3)
 Purposes, Objectives and Philosophy of MRP (LO 3)
 Material Requirements Planning Structure (LO 3)
 Enterprise Resource Planning (LO 3)
Chapters 17 & 21
of CHA

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Department of Decision Sciences
Faculty of Management Studies and Commerce
University of Sri Jayewardenepura
21 Inventory
Management
 Definition of Inventory (LO 4)
 Purposes of Inventory (LO 4)
 Inventory Costs (LO 4)
 Inventory Systems (LO 4)
 Fixed Order Quantity Model (LO 4)
 Fixed-Time Period Models (LO 4)
Chapter 20 of
CHA
22 Supply Chain
Management
 What is a Supply-Chain? (LO 3)
 Suppler Identification (LO 3)
 Purchasing (LO 3)
Chapter 8 of CHA
23 Supply Chain
Management
(contd)
 Supply Chain Strategies (LO 3)
 Logistics Networks (LO 3)
Chapters 14, 15
& 16 of CHA
24 Just- In- Time
Production
 JIT Logic (LO 3)
 JIT: Just –In –Time (LO 3)
 Waste (Fujio cho) (LO 3)
 Group Technology (LO 3)
 Push Vs. Pull Scheduling (LO 3)
 Kanban Production Control System (LO 3)
 Limitations of JIT (LO 3)
Chapter 14 of
CHA
25 Review Session  Discussion of Past Papers
26 Review Session  Discussion of Past Papers
Teaching /Learning Methods:
 Interactive lecture sessions (39 lecture hours)
 Assignments (10 tutorial hours)
 Student presentations (40 self-study hours and 16 tutorial hours)
 Case studies (45 self study hours)
Assessment Strategy:
 Continuous Assessment: 30 % (Group Assignment: 20% + In Class Quizzes: 10%)
 Final Assessment: 70 %
References:
 Chase R. B., Shankar R., Jacobs F.R., Operations and Supply Chain Management, 14th
Edition, McGraw Hill 2014. (CHA)
Additional Reading Materials:
 Russell, Roberta S, Taylor, Bernard W., Operations management, 7th
Edition, John Wiley,
2011
 Geary J., How to be a Chief Operating Officer: 16 Disciplines for Success, Kindle Direct
Publishing 2017
 Stevenson W.J., Operations Management, 13th
Edition, McGraw Hill 2018

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Department of Decision Sciences
Faculty of Management Studies and Commerce
University of Sri Jayewardenepura
Mapping of Programme Outcomes with Learning Outcomes of the course
PLO
1
PLO
2
PLO
3
PLO
4
PLO
5
PLO
6
PLO
7
PLO
8
PLO
9
PLO
10
PLO
11
PLO
12
LO1
LO2
LO3
LO4
Mapping of Programme Outcomes with Teaching Learning Activities and Assessments
Teaching Learning Activities Assessments
LO1
Lectures, Tutorials, Student
Presentations
End Semester Exam, In Class Quizzes
LO2
Lectures, Tutorials, Student
Presentations
End Semester Exam, In Class Quizzes
LO3
Lectures, Tutorials, Student
Presentations
End Semester Exam, Group
Assignment
LO4
Lectures, Tutorials, Student
Presentations
End Semester Exam, In Class Quizzes
Course policies
Attendance
Students are expected to maintain at least 80% of attendance. All absences must be cleared with
the lecturer first. Repetitive absences will lead to a lower grade.
Late work
All assignments should be submitted on or before the due date stipulated. Assignments received
after the due date will be penalized (5% of allocated marks per late day). Assignments more than
a week late will NOT be accepted without prior approval for emergency situation.
Active participation
Students are expected to come to class with questions and insights to offer others and prepared
to discuss the relevance and applications of the course materials.
Course materials and information
Check the LMS (http://lms.mgt.sjp.ac.lk) for the course materials and related announcements.
Information may also be available on the departmental students’ noticeboard.

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Department of Decision Sciences
Faculty of Management Studies and Commerce
University of Sri Jayewardenepura
Academic integrity
Students are expected to be honest and ethical in their academic activities. If a student
deliberately does copying, cheating or plagiarizing, he or she may be penalized on the basis of the
University rules and regulations with regard to such acts of academic misconduct.
Classroom discipline
Proper self-conduct of students is always expected to ensure the smooth functioning of classroom
activities. Therefore, you are advised to avoid behaving in a disruptive manner when lectures and
practical classes are conducted. Disruptive behaviour includes interruption caused by mobile
phones and other electronic devices, chattering, sleeping, and disengagement.
Students with special needs
Students are identified as the students with special needs by using the information provided by
student counsellors and the University healthcare centre. If needed, please make sure to meet
the student counsellor assigned and the officials in the University healthcare centre for necessary
steps. Depending on the information provided by them, certain adjustments to the normal
procedures may be made for the benefit of them. Such adjustments may include course
modification with a relatively lower workload, providing some auxiliary services (reading lamps,
lenses, papers with larger fonts and so on), extended time for examinations, and substitutes for
examinations (essays or oral tests).