Tom has experience in marketing, content strategy, and web development. He discusses the total cost of ownership (TCO) model, noting that upfront software costs are small compared to hidden lifetime costs like maintenance and replacement. TCO should be considered over the full product lifecycle. Drupal reduces enterprise TCO through its large community, modular architecture, and proven deployments at organizations like governments and universities. Drupal aims to provide flexibility, security, and integration at a lower overall cost than alternatives.