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Driving Your Product's Content Strategy with a Message Architecture at UX London 2017
Margot Bloomstein discusses the importance of message architecture in driving a product's content strategy, emphasizing that clear communication goals and boundaries are essential for effective content creation. The document outlines that content strategy involves planning for useful, usable, and appropriate content, while also advocating for engaging and well-structured communication that resonates with audiences. Additionally, it highlights the need for trade-offs and prioritization in order to establish a cohesive and impactful message.
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Driving Your Product's Content Strategy with a Message Architecture at UX London 2017
- 1. 1 #UXLondon |@mbloomstein DRIVING YOUR PRODUCT’S CONTENT STRATEGY WITH A MESSAGE ARCHITECTURE UX London | May 24, 2017 | #UXLondon Margot Bloomstein @mbloomstein
- 2. 2 #UXLondon |@mbloomstein Volume and variety are the enemies of focus—at least in the first release. 2 #UXLondon | @mbloomstein
- 8. If we wantprogress, we need boundaries, expectations, and guidelines.
- 9. “What do weneed to say?”
- 10. 10 #UXLondon |@mbloomstein To say more, start by saying no. 10 #UXLondon | @mbloomstein
- 11. 11 #UXLondon |@mbloomstein Content demands attention
- 12. 12 #UXLondon |@mbloomstein Because we all want the same thing, but content keeps getting in the way. (CC) http://www.flickr.com/photos/slworking Content requires time
- 13. 13 #UXLondon |@mbloomstein Content dredges up politics ©Margot Bloomstein
- 14. 14 #UXLondon |@mbloomstein Good communication is the product of tradeoffs and opportunity costs. 14 #UXLondon | @mbloomstein
- 15. 15 #UXLondon |@mbloomstein Tradeoffs pay off. ©Margot Bloomstein
- 16. 16 #UXLondon |@mbloomstein Content strategy lives in the tradeoffs.
- 17. 17 #UXLondon |@mbloomstein What is content strategy? Planning for the creation, aggregation, and governance of content that’s useful, usable, and appropriate to an experience.
- 18. 18 #UXLondon |@mbloomstein Message architecture Content audit Content types Content model Editorial style guidelines and calendar
- 19. “But isn’t strategyexpensive?”
- 20.
- 22. 22 #UXLondon |@mbloomstein More like Apple’s message architecture Confident but approachable; accessible Simple • Minimal detail • Streamlined and anticipatory Inviting, friendly • Supportive but not fawning
- 23. 23 #UXLondon |@mbloomstein Message architecture Cheeky • Witty and fun • Young without being childish Customer oriented and responsive • Approachable, friendly, and empowering Helpful • Accessible
- 24. 24 #UXLondon |@mbloomstein
- 25. 25 #UXLondon |@mbloomstein
- 26. 26 #UXLondon |@mbloomstein From: Little MOO | Print Robot <noreply@moo.com> Subject: MOO | Order 0629312615 | Confirmed Hello I'm Little MOO - the bit of software that will be managing your order with moo.com. It will shortly be sent to Big MOO, our print machine who will print it for you in the next few days. I'll let you know when it's done and on its way to you. Remember, I'm just a bit of software. So, if you have any questions regarding your order please first read our Frequently Asked Questions or contact customer services (who are real people!) Thanks, Little MOO, Print Robot
- 27. 27 #UXLondon |@mbloomstein Cheeky • Witty and fun • Young without being childish Customer-oriented, responsive • Approachable and friendly • Empowering Helpful • Accessible Message architecture vs. brand values Design Innovation Community Excellence
- 28. 28 #UXLondon |@mbloomstein What’s a message architecture? A hierarchy of communication goals that reflects a common vocabulary
- 29. 29 #UXLondon |@mbloomstein What’s a message architecture? A hierarchy of communication goals that reflects a common vocabulary— versus brand values, which are the ethics a company espouses
- 30. 30 #UXLondon |@mbloomstein First things first. Why add video testimonials, develop help content, continue blogging, conduct a content audit, or email customers… if you don’t know what’s most important to communicate?
- 31. If you don’tknow what to communicate, how will you know if you succeed?
- 32.
- 33. 33 #UXLondon |@mbloomstein Serious, technical, and rigorous? • Annual reports • Articles on your site • Articles on other sites • Blogs • Books • Branded tools • Case studies • Digital magazines • eBooks • Email newsletters • Facebook posts • Games • In-person events • Infographics • Licensed/syndicated content • LinkedIn posts • Microsites • Mobile apps • Online presentations • Podcasts • Print magazines • Print newsletters • Research reports • Twitter • Videos • Virtual conferences • Webinars/webcasts • Whitepapers Excerpted from Content Marketing Institute & MarketingProfs Content Marketing Survey Not all channels fit all goals.
- 34. 34 #UXLondon |@mbloomstein Engaged, fun, and relevant? • Annual reports • Articles on your site • Articles on other sites • Blogs • Books • Branded tools • Case studies • Digital magazines • eBooks • Email newsletters • Facebook posts • Games • In-person events • Infographics • Licensed/syndicated content • LinkedIn posts • Microsites • Mobile apps • Online presentations • Podcasts • Print magazines • Print newsletters • Research reports • Twitter • Videos • Virtual conferences • Webinars/webcasts • Whitepapers Excerpted from Content Marketing Institute & MarketingProfs Content Marketing Survey Not all channels fit all goals.
- 35. What do youwant to communicate? What channels do that best? What channels do you use now?
- 36. How could weprove this is a car not like anything else out there? It’s a small car, but it’s premium. You get a Porsche 911 ride for a fifth of the cost. It’s got history… but in Europe. You need to give people content to give them history.”
- 37. 37 #UXLondon |@mbloomstein A little thing with big impact.
- 38. 38 #UXLondon |@mbloomstein A little thing with big impact.
- 39. 39 #UXLondon |@mbloomstein Message architecture Premium technology • Assertive; ready to perform as a driver’s car • Proactive and supportive of spontaneity Classic design • Experienced and savvy Cheekiness • Smart, “punny,” hip • Fun, gleeful
- 40. 40 #UXLondon |@mbloomstein
- 41. 41 #UXLondon |@mbloomstein
- 42. 42 #UXLondon |@mbloomstein
- 43. 43 #UXLondon |@mbloomstein If these emails are boring you and you don’t mind missing out on all the lip-smackin’ stuff we’ll be sending in the future, simply send a message to owner- unsubscribe@insiders.miniusa.com and include “Unsubscribe” and your favorite fruit in the subject field.
- 44. 44 #UXLondon |@mbloomstein Message architecture drives content Nomenclature Calls to action Content types Sentence structure Diction
- 45. 45 #UXLondon |@mbloomstein Message architecture drives design Photographic angles Background colors Headline typography Density of information
- 46. Content strategy can createharmony from cross-channel cacophony.
- 47. 47 #UXLondon |@mbloomstein What’s a message architecture? A hierarchy of communication goals that reflects a common vocabulary
- 48. 48 #UXLondon |@mbloomstein What’s a message architecture? A hierarchy of communication goals that reflects a common vocabulary— concrete, shared terminology, not abstract concepts
- 49.
- 50.
- 51. 51 #UXLondon |@mbloomstein
- 52. Words are valuable, butmeaningless without context and priority.
- 54.
- 55. • Engage ina tangible way • Encourage conversation “What do you mean? “Are these concepts synonymous?” • Identify pain points and debate: “How can we be innovative and traditional?” • Force prioritization • Encourage ownership • Prevent seagulling
- 56. 56 #UXLondon |@mbloomstein • Who we are • Who we’re not • Who we’d like to be Go with your gut! Step 1: categorize
- 57. 57 #UXLondon |@mbloomstein Who we are Who we’d like to be Be aspirational. What needs to change? Step 2: filter
- 58. 58 #UXLondon |@mbloomstein • Form groups: what goes together? • Prioritize the goals or groups • Tell the story of those aspirations Step 3: group and prioritize
- 59. 59 #UXLondon |@mbloomstein • Follow up on hesitation and grimaces • Let participants resolve their own questions • Expose nuances in meaning & connotation “So ‘traditional’ but not ‘conservative’—why?” “You hesitated adding ‘modern.’ How come?” “Are ‘strategic’ and ‘tactical’ opposites?” Dig in to ensure clarity
- 60. • Choose contenttypes to manifest the message architecture • Gain standards for a qualitative audit • Prioritize CMS changes and metadata to support content types • Reallocate budget and resources across channels
- 61. 61 #UXLondon |@mbloomstein
- 62. 62 #UXLondon |@mbloomstein Premium • Lindt embodies quality, in product, marketing, & company interactions • Approachable: Quality indulgences are more accessible • Trusted in brand and quality Empowering • Entrepreneurial: Innovating, championing individuals and successes • Market driving: strategic and proactive • Professional and consistent through experience and being responsive Community-minded • Engaged with the Lindt family • Customer-oriented • Socially conscious Message architecture
- 63. 63 #UXLondon |@mbloomstein Elegant layout and typography • Spread-to-spread sightlines and flow • Wider borders • Layered background images • Italic titles with initial drop caps
- 64. 64 #UXLondon |@mbloomstein Imagery of individual impact • People engaged with product and service— not just product or just results of service • Diversity of role, gender, ethnicity, and age
- 65. 65 #UXLondon |@mbloomstein Accessible, informative copy • First-person plural • Frequent rhetorical asides • Shorter sentences • Clear, concrete explanations
- 66. 66 #UXLondon |@mbloomstein Editorial calendar “schedules” the message architecture
- 67. 67 #UXLondon |@mbloomstein Message architecture Content audit Content types Content model Editorial style guidelines and calendar
- 68. 68 #UXLondon |@mbloomstein But first things first: Understand what you need to communicate—and why.
- 69. 69 #UXLondon |@mbloomstein Thank you! Margot Bloomstein | @mbloomstein margot@appropriateinc.com Content Strategy at Work: http://amzn.to/CSatWork BrandSort: http://cards.appropriateinc.com Talks: http://slideshare.net/mbloomstein All photography © Margot Bloomstein unless noted. Screen grabs property of their respective owners.