SlideShare a Scribd company logo
Data You Can Trust 
Simple Data Management Strategies for Success 
Emilio Acevedo 
Salesforce.com 
@AcevedoEG 
Geraldine Gray 
CEO & Salesforce MVP 
Endiem 
@GeraldineGray 
Rob Zelinka 
Senior Director, IT 
PROS
Introducing 
Our team of certified experts and innovative offers combined 
with our market-leading cloud solutions accelerate the 
business value our customers are able to realize. 
VISIT THE SUCCESS HUB @ THE HILTON
Success Plans Success 
Personalized 
success resources 
and programs to 
drive your adoption 
and ROI 
Managers 
Your business 
advisors who 
enable the delivery 
of maximum 
business value 
Success 
Architects 
Your certified & 
trusted technical 
best practice 
advisors 
Strategic 
Projects 
The most certified 
Salesforce 
implementation 
team to help you 
realize and extend 
your vision 
Training and 
Certification 
Get the most out of 
your investment 
with role-based, 
customized 
learning paths and 
certification.
Safe Harbor 
Safe harbor statement under the Private Securities Litigation Reform Act of 1995: 
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of 
the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking 
statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service 
availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future 
operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use 
of our services. 
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, 
new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions 
or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and 
acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and 
manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and 
utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is 
included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These 
documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. 
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be 
delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. 
Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Emilio G. Acevedo 
Senior Success Manager
Our Objectives
Clean Data vs. Dirty Data
Rob Zelinka 
Senior Director, IT 
PROS
Strategy
Geraldine Gray 
CEO & Salesforce MVP
Implement a Data Strategy
Managing Duplicates
How to Ensure Data Completeness
Next Steps Checklist
Resources
Learn more! Visit our Success Hub @ the Hilton this week 
www.salesforce.com/success-services
Q&A 
Rob Zelinka 
Senior Director of IT 
PROS 
Emilio G. Acevedo 
Sr. Success Manager 
@AcevedoEG 
Geraldine Gray 
CEO & Salesforce MVP 
Endiem 
@GeraldineGray
Show Flow 
Dreamforce 2104 Breakout Session Show Flow Template 
Notes 
Session Title 
9:30am session Data You Can Trust 
Presentation Device: Laptop 
Customer Speaker: Rob Zelinka, Geraldine Gray 
Salesforce Speakers: Emilio G. Acevedo 
Demo Device N/A 
Demo Driver: N/A 
Deck Owner/Filename: Emilio G. Acevedo/AcevedoDataYouCanTrust 
9:30 AM Doors open 
9:30 AM Start 
:01 Acevedo - Welcome and Intros 
:02 Audience Poll 
:03 The Data Quality Problem 
:05 Zelinka – PROS Intro 
:06 PROS Story Q&A 
:20 Gray – Data Quality Process 
Tools & Techniques 
Tips & Tricks 
:32 Acevedo - What you can do now 
:34 Q&A 
:38 Wrap-up, Thank yous and Close 
:40 Walking off Stage

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Dreamforce: Data You Can Trust

  • 1. Data You Can Trust Simple Data Management Strategies for Success Emilio Acevedo Salesforce.com @AcevedoEG Geraldine Gray CEO & Salesforce MVP Endiem @GeraldineGray Rob Zelinka Senior Director, IT PROS
  • 2. Introducing Our team of certified experts and innovative offers combined with our market-leading cloud solutions accelerate the business value our customers are able to realize. VISIT THE SUCCESS HUB @ THE HILTON
  • 3. Success Plans Success Personalized success resources and programs to drive your adoption and ROI Managers Your business advisors who enable the delivery of maximum business value Success Architects Your certified & trusted technical best practice advisors Strategic Projects The most certified Salesforce implementation team to help you realize and extend your vision Training and Certification Get the most out of your investment with role-based, customized learning paths and certification.
  • 4. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
  • 5. Emilio G. Acevedo Senior Success Manager
  • 7. Clean Data vs. Dirty Data
  • 8. Rob Zelinka Senior Director, IT PROS
  • 9.
  • 11. Geraldine Gray CEO & Salesforce MVP
  • 12. Implement a Data Strategy
  • 14. How to Ensure Data Completeness
  • 17. Learn more! Visit our Success Hub @ the Hilton this week www.salesforce.com/success-services
  • 18. Q&A Rob Zelinka Senior Director of IT PROS Emilio G. Acevedo Sr. Success Manager @AcevedoEG Geraldine Gray CEO & Salesforce MVP Endiem @GeraldineGray
  • 19.
  • 20. Show Flow Dreamforce 2104 Breakout Session Show Flow Template Notes Session Title 9:30am session Data You Can Trust Presentation Device: Laptop Customer Speaker: Rob Zelinka, Geraldine Gray Salesforce Speakers: Emilio G. Acevedo Demo Device N/A Demo Driver: N/A Deck Owner/Filename: Emilio G. Acevedo/AcevedoDataYouCanTrust 9:30 AM Doors open 9:30 AM Start :01 Acevedo - Welcome and Intros :02 Audience Poll :03 The Data Quality Problem :05 Zelinka – PROS Intro :06 PROS Story Q&A :20 Gray – Data Quality Process Tools & Techniques Tips & Tricks :32 Acevedo - What you can do now :34 Q&A :38 Wrap-up, Thank yous and Close :40 Walking off Stage