The document outlines the professional qualifications and experience of an individual. It includes a CCNA certification in routing and switching networks, 1.5 years of experience working in customer service at Vodafone India handling calls, queries and complaints, and technical skills in areas like telecommunications, databases, cloud computing and programming languages. It also lists 3 projects completed - a gaming website, an online book rental service, and a franchise analysis tool. The document details the individual's educational qualifications, published papers, participation in workshops, and provides contact information.

2. Professional Qualification
CCNA routing & switching course from I –Medita, Pune
Program validates your skills in installing, configuring,
operating and troubleshooting routed & switched networks.

3. Vodafone India Service Private Limited|| Associate|| 13th
Jun’17 to 29th Dec’18
Provided advice,
information and
assistance to callers.
Attempted to resolve all
enquires on first
contact with the caller.
Ensured all telephone
calls are answered
promptly.
Dealt with customer’s
queries, requests, orders
and complaints.
Involved in processing
orders, forms and
applications.
Accurately recorded
details of calls and
issues on logging
software

4. I’m technically sound in:
Telecommunication networksSupply chain management
Database Management (SQL)

5. Demonstrated experience in:
01
02
03
Cluster & Grid
Computing
Big Data Analytics
Cloud Computing
Multicore Programming

6. Technically I’m sound in:
Operating
Systems: Linux
and Windows
Programming
Languages: C,
C++, ASP.NET,
php
Application
Software: Microsoft
Visual Studio,
Wireshark, MS
Access
Databases:
SQL, NO SQL

7. Project 1
• Title: Aracade Script-
fungaming.co m
• Front-end: php
• Back-end: Apache,
mySQL
• Duration : 1 year
• Summary: A website
using PHP was
developed as 6th and
7th project in diploma
engineering. It was
based on uploading
and downloading of
games
Project 2
• Title: Roto deal
• Front-end: wordpress
• Duration : 3 months
• Summary: A website
developed in word
pressused for the
book rent services by
students
Project 3
• Title: The Franchise
Analyser for Chatkazz
• Front-end: .Net
• Duration : 1 year
• Summary: This project
is based on the
franchise allocation of
the food outlet chain
of Chatkazz and user
can use it and can
give review.
Projects Handled:

8. Paper
Published 1
• Title: Survey for E-Governance In GIS System with secure
validation on cloud architecture
• Journal: National conference on Digital Forensic and cyber security
(NCDFCS- 2016)
• Venue: Ajmer, Rajasthan
Paper
Published 2
• Title: Innovation in E- Governance GIS
• Journal: NCACSET- 2017 in collaboration with IJSRD
• Venue: Ahmedabad, Gujarat
Paper Publication

9. Thesis
Title: Innovative security for improved e governance in GIS system
Technology used: Linux, MySql
Duration : 1 year
Summary: This system was developed for enhancing the E-governance in India by means of load
balancing and giving security to the system.

10. “Workshop on Cryptography by ISRO” at GTU PG School,
Gandhinagar.
Completed
• CloudU Certification
• Typewriting.
• D.T.P in 2006.
• C programming from APTECH in 2010.
Participation in English communication skill workshop as a
tutor at Vodafone India Services private limited in 2017
Workshop & Certification

11. Education
VS
H.S.C. from Gujarat
Secondary and Higher
Secondary Education
Board; 2009 with 35%
M.E. (ITSNS) from Gujarat
Technological University;
2017 with 7.66/10
B.E. (Computer)
from Gujarat Technological
University; 2015 with
7.43/10
Diploma (Computer) from
Gujarat Technological
University; 2012 with 7.43/10
S.S.C from Gujarat
Secondary and Higher
Secondary Education
Board; 2006 with 79.29

12. THANK YOU
Contact: (+91)9909926630 / 7887833378
Email: niharika.dhandhukiya@gmail.com