Don’t Make me Think
There’s no need

Better Software 2013 – Florence, Italy
STEFANO MARASPIN
http://www.mvlabs.it/
The Jam Experiment

Source: Neuro Web Design, Dr. S.M. Weinschenk, Ph.D.
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Cognitive resources
are limited

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WONDERLIC TEST

http://en.wikipedia.org/wiki/Wonderlic_Test
SYSTEM 2
3165/5
SLOW, CONSCIOUS

SYSTEM 2
2+2
SYSTEM 1

FAST, UNCONSCIOUS
SELECTIVE PERCEPTION
INVISIBLE GORILLA
100.000.000 RECEPTORS
1.000.000 FIBERS
THE FOVEA
Retinal Receptors
Edge of the Visual Field:
we can barely notice an
item the size of an apple at
arm’s length

Parafovea: over 50% of our
processing power, in less than
5% of the visual world
Source: Visual Thinking for Design – Colin Ware
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Attention Focus

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Might not be noticed

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Attention Focus

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State change cue
Noticeable message

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SENSIBLE TO MOTION
PERCEIVES ENVIRONMENT
Makes sense…

Source: Don’t Make me Think – S. Krug

26
Visual Hierarchy

Source: Designing with the mind in mind – J. Johnson
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FUSIFORM
FACE AREA
DIRECTIONAL CUE
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Placebo effect
Perceptions
are influenced by
expectations

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Problems bother us
Bat and Ball cost $1.10
Bat costs $1.00
more than ball.
How much is ball?
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Heuristics Applied
Bat and Ball cost $1.10
Bat costs $1.00
more than ball.
How much is ball?
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$0.10
Wrong Answer!
Bat and Ball cost $1.10
Bat costs $1.00
more than ball.
How much is ball?
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$0.10
Take a sheet of paper
Fold it 100 times

How thick the result?
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Unexpected Result

12676506002282294014967032053,76 cm

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Anchoring
Anchoring

Base Price
Anchoring

Compared to camera,
battery seems cheap
Expensive Option as an Anchor

Other
options all
seem cheap

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PREDECISIONAL DISSONANCE
Postdecisional Dissonance

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Postdecisional Dissonance

Commitment

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Simplified Brain Model
New Brain
Conscious
Activities

Mid Brain
Emotions

Old Brain
Survival
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Scarcity

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Scarcity

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Danger

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Social validation

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Endowment Effect

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Endowment Effect

Feeling like
owing this

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Endowment

Worth to us
more than this
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Prospect Theory

Source: http://www.ops.fhwa.dot.gov/publications/fhwahop11035/wkshoppresentations/part1/
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Framing

Better to offer discount on deposit,
than surcharge on Paypal
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MEMORY ALSO INFLUENCED
RECOGNIZED THEM?
How long to find it out?
RECOGNIZED THEM?
How long to find it out?
RECOGNIZING
IS EASIER THAN
RECALLING
Recalling Aids

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Availability Heuristic

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Confirmation Bias

http://en.wikipedia.org/wiki/Wason_selection_task
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EMOTIONS LEAD
ELLIOT
IQ 97
72
Damaged Area
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Effects

IQ 97

Unable to make decisions!
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UNCONSCIOUS
IS A CRUCIAL PART
OF THE
DECISION MAKING
PROCESS
Thank you for your attention

Stefano Maraspin
@maraspin
Resources

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Resources

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Resources

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Photo Credits
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http://www.flickr.com/photos/quinnanya/2904259360/
http://www.flickr.com/photos/justinhee/5672674318/
http://www.flickr.com/photos/katerha/5249701882/
http://www.flickr.com/photos/63308489@N03/5758158093/
http://www.flickr.com/photos/gforsythe/8422224296/
http://www.flickr.com/photos/stefanvds/3107857585/
http://www.flickr.com/photos/albertogp123/5843577306/
http://www.flickr.com/photos/renawgraphy/4213430007/
http://www.flickr.com/photos/dtanist/10619591933/
http://www.flickr.com/photos/mbk/5528785022/
http://www.flickr.com/photos/attilaacs/3482373097/
http://www.flickr.com/photos/crdot/5507833060/
http://www.flickr.com/photos/isabadell/8230261556/
http://www.flickr.com/photos/iamthestig2/6748228667/
http://www.flickr.com/photos/west_point/8075161774/
http://www.flickr.com/photos/tomconger/5513241616/
http://www.flickr.com/photos/downingstreet/3701196400/
http://www.flickr.com/photos/greghickman/4306344519/
http://www.flickr.com/photos/vthokiefans/3293089737/
http://www.flickr.com/photos/maxbisschop/5584314953/
http://www.flickr.com/photos/patrickmcknightlaw/8136892023/
Stefano Maraspin
@maraspin

Don't Make me Think - There's no Need