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Don’t Make me Think
There’s no need

Better Software 2013 – Florence, Italy
STEFANO MARASPIN
http://www.mvlabs.it/
The Jam Experiment

Source: Neuro Web Design, Dr. S.M. Weinschenk, Ph.D.
5
Cognitive resources
are limited

6
WONDERLIC TEST

http://en.wikipedia.org/wiki/Wonderlic_Test
SYSTEM 2
3165/5
SLOW, CONSCIOUS

SYSTEM 2
2+2
SYSTEM 1

FAST, UNCONSCIOUS
SELECTIVE PERCEPTION
INVISIBLE GORILLA
100.000.000 RECEPTORS
1.000.000 FIBERS
THE FOVEA
Retinal Receptors
Edge of the Visual Field:
we can barely notice an
item the size of an apple at
arm’s length

Parafovea: over 50% of our
processing power, in less than
5% of the visual world
Source: Visual Thinking for Design – Colin Ware
18
Attention Focus

19
Might not be noticed

20
Attention Focus

21
State change cue
Noticeable message

22
SENSIBLE TO MOTION
PERCEIVES ENVIRONMENT
Makes sense…

Source: Don’t Make me Think – S. Krug

26
Visual Hierarchy

Source: Designing with the mind in mind – J. Johnson
27
FUSIFORM
FACE AREA
DIRECTIONAL CUE
30
31
Placebo effect
Perceptions
are influenced by
expectations

32
Problems bother us
Bat and Ball cost $1.10
Bat costs $1.00
more than ball.
How much is ball?
33
Heuristics Applied
Bat and Ball cost $1.10
Bat costs $1.00
more than ball.
How much is ball?
34

$0.10
Wrong Answer!
Bat and Ball cost $1.10
Bat costs $1.00
more than ball.
How much is ball?
35

$0.10
Take a sheet of paper
Fold it 100 times

How thick the result?
36
Unexpected Result

12676506002282294014967032053,76 cm

37
Anchoring
Anchoring

Base Price
Anchoring

Compared to camera,
battery seems cheap
Expensive Option as an Anchor

Other
options all
seem cheap

41
PREDECISIONAL DISSONANCE
Postdecisional Dissonance

43
Postdecisional Dissonance

Commitment

44
Simplified Brain Model
New Brain
Conscious
Activities

Mid Brain
Emotions

Old Brain
Survival
45
47
Scarcity

48
Scarcity

49
Danger

50
Social validation

51
Endowment Effect

55
Endowment Effect

Feeling like
owing this

56
Endowment

Worth to us
more than this
57
Prospect Theory

Source: http://www.ops.fhwa.dot.gov/publications/fhwahop11035/wkshoppresentations/part1/
58
Framing

Better to offer discount on deposit,
than surcharge on Paypal
59
MEMORY ALSO INFLUENCED
RECOGNIZED THEM?
How long to find it out?
RECOGNIZED THEM?
How long to find it out?
RECOGNIZING
IS EASIER THAN
RECALLING
Recalling Aids

66
Availability Heuristic

67
Confirmation Bias

http://en.wikipedia.org/wiki/Wason_selection_task
68
EMOTIONS LEAD
ELLIOT
IQ 97
72
Damaged Area
73
Effects

IQ 97

Unable to make decisions!
74
UNCONSCIOUS
IS A CRUCIAL PART
OF THE
DECISION MAKING
PROCESS
Thank you for your attention

Stefano Maraspin
@maraspin
Resources

77
Resources

78
Resources

79
Photo Credits
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

80

http://www.flickr.com/photos/quinnanya/2904259360/
http://www.flickr.com/photos/justinhee/5672674318/
http://www.flickr.com/photos/katerha/5249701882/
http://www.flickr.com/photos/63308489@N03/5758158093/
http://www.flickr.com/photos/gforsythe/8422224296/
http://www.flickr.com/photos/stefanvds/3107857585/
http://www.flickr.com/photos/albertogp123/5843577306/
http://www.flickr.com/photos/renawgraphy/4213430007/
http://www.flickr.com/photos/dtanist/10619591933/
http://www.flickr.com/photos/mbk/5528785022/
http://www.flickr.com/photos/attilaacs/3482373097/
http://www.flickr.com/photos/crdot/5507833060/
http://www.flickr.com/photos/isabadell/8230261556/
http://www.flickr.com/photos/iamthestig2/6748228667/
http://www.flickr.com/photos/west_point/8075161774/
http://www.flickr.com/photos/tomconger/5513241616/
http://www.flickr.com/photos/downingstreet/3701196400/
http://www.flickr.com/photos/greghickman/4306344519/
http://www.flickr.com/photos/vthokiefans/3293089737/
http://www.flickr.com/photos/maxbisschop/5584314953/
http://www.flickr.com/photos/patrickmcknightlaw/8136892023/
Stefano Maraspin
@maraspin

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Don't Make me Think - There's no Need