The importance of being customer-centric and looking at the situation through their eyes, building rapport, understanding the importance of value and why it is highly personal and, if you're a sales person, knowing when to shut up!
Retail customer service training PowerPoint
This is an easy presentation to understand. Train employees on the importance of basic customer service.
please visit my website - www.bamservicetraining.com
Telesales Training - The Sales Performance Company LtdStuart Allen
These slides contain details of a brand new telesales training course devised by The SalesPerformance Company Ltd. The courses will be delivered at the iconic The Hive building in Central Worcester.
Retail customer service training PowerPoint
This is an easy presentation to understand. Train employees on the importance of basic customer service.
please visit my website - www.bamservicetraining.com
Telesales Training - The Sales Performance Company LtdStuart Allen
These slides contain details of a brand new telesales training course devised by The SalesPerformance Company Ltd. The courses will be delivered at the iconic The Hive building in Central Worcester.
Making Your Presentations Snap 1.5 Hourguesta5eb07c
Training on the actual "interview" of the sales process. It's about the presentation in a non-threatening way. Perfect for painters, not business people.
Inform, don't sell - selling in the social media ageCraig Pickering
Selling has changed with social media...forever.
If you don't recognise this, then your business will suffer and you will lose to those who embrace this new selling technique.
TiE Sales Masterclass - Guerrilla WarfareTiE Bangalore
Guerrilla Warfare: the art & science of early-stage selling in the B2B world, by our Charter Member Rajiv Raghunandan (Managing Partner, seedX & Arali Ventures)
Are you a sales star? 10 Hacks to master your Sales Presentation!Animaker .com
Becoming a sales star is not an easy task. Here are 10 hacks for you to can implement in your sales presentation and become the sales star of your company
Duurzaamheid en hospitality. Een kans of een bottleneck?
Veel ondernemers in de gastvrijheidsindustrie zijn op enige manier bezig met activiteiten rond duurzaamheid. Green Key is bijna een industry standard en biologisch en organisch koken komt ook steeds meer op. Vaak blijven initiatief nog steken in duurzaam doen, in plaats van duurzaam zijn. De consument van morgen ontmaskert met groot gemak ‘duurzame kunstjes’.
Zaak om dus serieus met duurzaamheid bezig te gaan. Duurzaamheid als fundament voor de onderneming. Deze slideshow geeft inzicht in het ontwikkelen van een duurzame organisaties.
Gases of the air A Presentation By Mr Allah Dad khan Former Director General...Mr.Allah Dad Khan
Gases of the air A Presentation By Mr Allah Dad khan Former Director General Agriculture Extension KPK Province and Visiting Professor the University of Agriculture Peshawar Pakistan
Making Your Presentations Snap 1.5 Hourguesta5eb07c
Training on the actual "interview" of the sales process. It's about the presentation in a non-threatening way. Perfect for painters, not business people.
Inform, don't sell - selling in the social media ageCraig Pickering
Selling has changed with social media...forever.
If you don't recognise this, then your business will suffer and you will lose to those who embrace this new selling technique.
TiE Sales Masterclass - Guerrilla WarfareTiE Bangalore
Guerrilla Warfare: the art & science of early-stage selling in the B2B world, by our Charter Member Rajiv Raghunandan (Managing Partner, seedX & Arali Ventures)
Are you a sales star? 10 Hacks to master your Sales Presentation!Animaker .com
Becoming a sales star is not an easy task. Here are 10 hacks for you to can implement in your sales presentation and become the sales star of your company
Duurzaamheid en hospitality. Een kans of een bottleneck?
Veel ondernemers in de gastvrijheidsindustrie zijn op enige manier bezig met activiteiten rond duurzaamheid. Green Key is bijna een industry standard en biologisch en organisch koken komt ook steeds meer op. Vaak blijven initiatief nog steken in duurzaam doen, in plaats van duurzaam zijn. De consument van morgen ontmaskert met groot gemak ‘duurzame kunstjes’.
Zaak om dus serieus met duurzaamheid bezig te gaan. Duurzaamheid als fundament voor de onderneming. Deze slideshow geeft inzicht in het ontwikkelen van een duurzame organisaties.
Gases of the air A Presentation By Mr Allah Dad khan Former Director General...Mr.Allah Dad Khan
Gases of the air A Presentation By Mr Allah Dad khan Former Director General Agriculture Extension KPK Province and Visiting Professor the University of Agriculture Peshawar Pakistan
Which country provided the strongest patent system in 2015/16? What are the key challenges SMEs need to address when implementing patents? How can you make joint development success? In anticipation to the 10th anniversary of the Global Patent Congress, Legal IQ have spoken to 10 industry leaders to provide you with insights and solutions to these questions and more in the 2nd edition of the GPC eBook.
Download your complimentary copy here to find out what experts from Draexlmaier Group, Genovis, Munich Regional Court, Stryker Corporation, among many others, are doing to stay ahead in the patent industry.
http://www.patentcongress.com/mediacenter?utm_source=slideshare&utm_medium=social&utm_campaign=-external-social&utm_term=resourcecenter&utm_content=text&mac=19724.006_slideshare&disc=19724.006_slideshare
Functional area of mushroom cultivation as an Enterprise A Presentation By M...Mr.Allah Dad Khan
Functional area of mushroom cultivation as an Enterprise A Presentation By Mr Allah Dad khan Former Director General Agriculture Extension KPK Province and Visiting Professor the University of Agriculture Peshawar Pakistan
UK Economywatch - what's going on with clothing sales?Kitty Ussher
In September the price of clothing rose. Clothing is mainly imported so is this a Brexit effect? And people bought less - so is this the beginning of the end of confidence in the high street? But September was also the second warmest on record so perhaps people just delayed buying winter coats....
Is there a formula for success? Surely you’ve ever asked that question at some point in your working lives, unfortunately no one has yet found the answer, but there are always ways we can follow to achieve our projects. So it is in the journey of the entrepreneur, an unpredictable experience that can be simplified with a few tips.
From initiative to the achievement of goals, follow the 6 steps to become a successful entrepreneur.
En la consulta de primaria (imagino que también en la especializada) la frustración se presenta con frecuencia: diagnósticos vagos, lagunas terapéuticas, reacciones adversas...
Escuchar al paciente, mantener una actitud integradora y bucear en la bibliografía con mente abierta puede acercarnos a homeopatía.
I Simposio de Homeopatía en Cuidados Oncológicos - Bases científicas e Impact...Gualberto Diaz Saez
El 6 de octubre de 2015 el CEK (Centro Esther Koplowitz) acogió de la mano del Dr. Pere Gascón el I Simposio de Homeopatía en Cuidados Oncológicos, organizado por los Laboratorios Boiron.
www.hablandodehomeopatia.com
10 reasons why people don't buy from you and what to do about it details 5 common sales and top 5 marketing errors made by businesses when reaching out to win new business and was used at a keynote speech during a recent North East Expo
30 things 6/7 - MARKETING /SELLING - 30 things that I learned from my start...Suhas Dutta
This is the sixth of the seven part series on my experiences from Entrepreneurship. The previous parts covered the idea formation, the starting, the execution, funding etc.
This part covers marketing and selling your products.
Are you thinking of starting your own business? Do you have an idea that you want to turn into a reality? Do you want to be your own boss?
If so, then the Business Start Up Boot Camp is for you! It will cover the initial building blocks of setting up a successful business and will provide support, advice, resources, guidance and mentoring to help you create a commercially viable venture.
Financial Advisors Have a Really Tough Challenge. First They Need to Ditch the Product Mentality and Create a Unique Marketing Message. Next They Need to Build a Platform That Seamlessly Integrates Modern Tools and Strategies.
When you want to get started building a super sales team, what are things you want to tell them. Sales is not about just numbers or just saying Yes/No and Next. Sales is about building relationships, It is about creating that trust in the minds of your prospects. That can happen only when you listen.. actively. And then get into their shoes and provide them a solution. Your product or service may or may not be a 100% fit. But if you are sure that you are true to your customers, you will be a great sales guy!
Sales training is the process of improving seller skills, knowledge, and attributes to drive seller behavioral change and maximize sales success. ... Yet most sales training fails to deliver lasting results. This is because most companies do not define and approach sales training properly.
The important elements of Customer Service as well as some Tips and Tricks to remember. Presented as part of the IGNITE Dubbo Skills Building Program 30th March 2017
Check these 7 Tips to Persuade New CustomersTentacle Cloud
To acquire buyers you have to first make them get in touch with you. No deal is usually closed in one hit. Unless you give him an explicit reason no consumer will voluntarily join your business.
www.tentaclecloud.com/signup
These are the slides from a workshop I delivered for the CIPR Scotland. It was a PR professionals workshop, meant to give them the skills to take a proper creative brief in order to, in turn, brief a designer to produce the creatives.
Dr. Rick Goodman provides expert tips and tricks on mastering the art of sales. For more information on sales mastery visit www.rickgoodman.com or schedule a sales training workshop at www.advantagecontinuingeducationseminars.com
1. Sales and Marketing professionals:
Do you understand your customer?
Seeing their point of view and building
rapport
C S Johal
2. Understanding your customer
• “Do you think or do you know?” – This is something
constantly asked by Sales & Marketing Directors of
their sales team – we can all assume what the needs
and wants of our customers are, we can assume a
situation, but until we ask them the right questions,
we’ll never know.
• Why is this important?
3. Important because value is highly
personal
• “Features Tell, Benefits Sell” is a common sales cliché
but to some extent this is very true.
• Taking this a step further is essential.
• Value is highly personal, what I highly value may be
of no value to the next person
• An example of this:
4. Simple example of selling value
• Feature: This new car has a hands-free bluetooth
connection
• Benefit: You can talk, legally and hands-free on your
mobile phone while driving without the need for any
headsets / earpieces
• Value: You’ll be able to listen in to that 4pm
conference call on the way back from the office
instead of at your desk, enabling you to get home
sooner and [_____insert value here_____]
5. [_____insert value here_____]
• A keen golfer will see the value in getting home
quicker so they can squeeze in a round after work
• A new parent will see the value in getting home
quicker to spend more time with their new family
• So bluetooth handsfree = more golf = happiness
• Or bluetooth handsfree = more family time =
happiness
• You can’t sell the benefit of playing an extra mid-
week round of golf to somebody who hates golf?!
6. Asking great questions
• A bad sales person talks a lot (and doesn’t listen)
• A good sales person listens a lot (and talks less)
• A great sales person asks great questions (listens,
understands and adapts, builds rapport)
• Think of it like a talk show interview – friendly,
engaging, open questions, probing for more
information while maintaining a nice conversation all
without it feeling like an interrogation.
• Some say this is a skill, some say a science
• Truthfully – it’s both, some are born with it, others
work very hard to perfect it
7. JUST SHUT UP
• Very easy for enthusiastic and passionate sales people to
talk a lot, there’s nothing wrong with enthusiasm and
passion.
• But sales people often focus all their effort and attention
on talking, planning what to say next and not on truly
listening and adapting their conversation.
• How would you feel if you were the customer?
• Sales people often miss “buying signals” because they’re
too busy talking, they find silence awkward and have to fill
these gaps by talking – shows a lack of confidence
• Silence is extremely poweful, especially in negotiations!
8. Say, you’re in the market for a new phone
• Sales person talks about the benefits of a new
phone, cool apps for socialising, great music apps,
tons of minutes, texts and data.
• Is this what you’re really looking for?
• You may need it to work internationally because you
travel, you may not care about music on it but want
to know more about the camera
• Value could be – great camera to capture memories
of your kids so you can look at pictures and videos of
them while you travel internationally which would
make you happy
9. Imagine yourself in your customer’s shoes
• Is the sales person using acronyms that make no
sense to you or using jargon?
• Has the sales person asked about your needs and
wants?
• Has the sales person assessed how much time you
have available to talk with them?
• Has the sales person established the facts or just
assuming?
10. Talented Sales People have the abilty to:
• Put themselves in their customer’s shoes
• Build a great rapport (mirroring behaviour, talking
about mutual interests, body language, listening etc)
• Understand what their customer truly values and
then base everything around this
• Ask great, open questions in a relaxed way that flows
and can adapt (chat show style not interrogation)
• Knows when to shut up!
11. This often comes with experience
• Rookies at the beginning of their Sales career often
make these mistakes but learn with time as they gain
experience
• Although building rapport is a skill that can be
learned through specific techniques (NLP etc) some
sales people are more personable than others
• Great sales people are customer focused and
manage their ego effectively
12. Always keeping your customer in mind
• With internal Sales and Marketing strategies it is very
easy to lose sight of the most important thing – our
customer
• Not helped by complex or laborious processes “all
this would be so much simpler and easier if we didn’t
have all these customers!”
• Understand the customer journey (is it an enjoyable
experience to do business with you / your
company?)
13. Differentiation – a customer perspective
• A product/service differentiator is only relevant if it is
a true and significant differentiating factor in the
eyes of your customer – focus on value (highly
personal)
• If leveraging this differentiation is key to your
success, ensure that it ties in with what your
customer finds valuable.
14. Targets and goals
• Instead of focusing on our targets and goals (which
are still very important), understand and focus on
your customer’s targets and goals.
• If you can help them be successful in achieving their
targets and reaching their goals – your success will
surely follow.
C S Johal