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


    

        November 2, 2011


                           • 16 years in IT consulting, 12 at ThoughtWorks

                           • Various roles across delivery/Operations/Sales

                           • Established ThoughtWorks first offshore delivery center
                             in Bangalore in 2001

                           • Managing Director, ThoughtWorks India 2005-2007

                           • Currently oversees offshore demand generation in TW
                             Americas for TW India, TW China and TW Brazil
Matt Simons                • Writes andSimons
                                  Matt speaks about outsourcing and Global
Director of Global Delivery Delivery around the world
                                  The Guy on the Horse
ThoughtWorks



                  
  



                                     


   
                   
                      


     Appreciation for the importance of honing your
     global delivery capability

     A framework to help you plan global delivery efforts

     Specific tactics to help you improve your execution


Software Development           Agile



  Mergers and acquisitions      Outsourcing
  Centers of excellence         Lines of business
  Proximity to customers        Countries of operation
  Labor arbitrage               Joint development efforts
  Working from home             Open source
  Access to top                 3rd-party Suppliers
  talent/experience             24 x 7 development



               Services               Package
               Vendor                 Provider


              Your software delivery effort

   Domain                  Offshore              Internal IS
   Experts                 Vendor                Team

• multi-source your vendors

• set-up clear, quantifiable metrics and
  measure measure measure!

• establish formal process & governance

• spend more time on requirements

• provide detailed architectual specs

• start with a ‘safe project’

• focus on simple, non-core tasks





Credit: Thomas Allan, Managing the Flow of Technology, MIT Press


  

             North America

                         Central/South America

INTIMACY
                                          Europe


                                                   Asia


                         TEMPORAL SEPARATION
                          Physical Separation
                          Cultural Separation
 




                         Dysfunctional


 Developers Developers    Testers   Testers
                                              Customers Customers


 Developers Developers
                                              Customers Customers
     Location 1            Location 2           Location 3
 



  Developers   Testers    Functioning           Customers   Analysts

                         Dysfunctional
  Developers   Testers                          Customers   Analysts


 Developers Developers    Testers    Testers
                                                 Customers Customers


 Developers Developers    Analysts   Analysts
                                                 Customers Customers
     Location 1           Location 2                Location 3
 


  Developers   Testers    Most Effective         Developers   Testers

  Developers   Testers     Functioning            Customers   Analysts

   Customers   Analysts   Dysfunctional           Customers   Analysts

  Developers   Testers                            Customers   Analysts


 Developers Developers     Testers    Testers
                                                   Customers Customers


 Developers Developers     Analysts   Analysts
                                                   Customers Customers
     Location 1            Location 2                 Location 3


 Communication Breakdown
 •    Poor handoffs, difficult timings
 •    Introduce down time / waste in process


 Team Behaviors                                                        Communication
 •    Lack of trust between teams
 •    Low morale / high turnover on teams                         Delivery                Trust

 Visibility                                                                  Visibility
 •    Unforeseen risks
 •    Unknown progress, status, etc
 •    Hard to make the right decisions in time


 Delivery challenges  High-stress situations
 •    Slipped delivery dates
 •    Missed requirements / implemented incorrect functionality
 •    Divergent estimates / incorrect release plan
People
             Communication

        Delivery                Trust

                   Visibility

Tools                                   Process

  

People                     Process                    Tools
Dining Room Tables         Daily Stand up             Wiki
Cross Pollination          Distributed Meeting 101    Star phones
Redundant Roles            Retrospectives             Video Conference
Key Role: IM               Showcases                  Smart Boards
Key Role: Tech Liaison     Team core hours            IM / Skype
Key Role: Domain Expert    Agile Principles           Virtual Card Walls
Key Role: Customer Proxy   Agile Tracking / Metrics   Story / Bug Tracking tool
Web of connections         Remote pairing             Build Pipeline

  

People                     Process                    Tools
Dining Room Tables         Daily Stand up             Wiki
Cross Pollination          Distributed Meeting 101    Star phones
Redundant Roles            Retrospectives             Video Conference
Key Role: IM               Showcases                  Smart Boards
Key Role: Tech Liaison     Team core hours            IM / Skype
Key Role: Domain Expert    Agile Principles           Virtual Card Walls
Key Role: Customer Proxy   Agile Tracking / Metrics   Story / Bug Tracking tool
Web of Connections         Remote pairing             Build Pipeline


    Developer
    Architect    Business Owner
                  Product Analyst   ReleaseAnalyst
                                      Test Test Lead


                  Project Manager


                   Scrum Master



    Developer
    Tech Lead    Business Analyst   Sprint Test Lead
                                     Test Analyst

  

People                     Process                    Tools
Dining Room Tables         Daily Stand up             Wiki
Cross Pollination          Distributed Meeting 101    Star phones
Redundant Roles            Retrospectives             Video Conference
Key Role: IM               Showcases                  Smart Boards
Key Role: Tech Liaison     Team core hours            IM / Skype
Key Role: Domain Expert    Agile Principles           Virtual Card Walls
Key Role: Customer Proxy   Agile Tracking / Metrics   Story / Bug Tracking tool
Web of connections         Remote pairing             Build Pipeline

  

People                     Process                    Tools
Dining Room Tables         Daily Stand up             Wiki
Cross Pollination          Distributed Meeting 101    Star phones
Redundant Roles            Retrospectives             Video Conference
Key Role: IM               Showcases                  Smart Boards
Key Role: Tech Liaison     Team core hours            IM / Skype
Key Role: Domain Expert    Agile Principles           Virtual Card Walls
Key Role: Customer Proxy   Agile Tracking / Metrics   Story / Bug Tracking tool
Web of connections         Remote pairing             Build Pipeline





                     Vs.

  

People                     Process                    Tools
Dining Room Tables         Daily Stand up             Wiki
Cross Pollination          Distributed Meeting 101    Star phones
Redundant Roles            Retrospectives             Video Conference
Key Role: IM               Showcases                  Smart Boards
Key Role: Tech Liaison     Team core hours            IM / Skype
Key Role: Domain Expert    Agile Principles           Virtual Card Walls
Key Role: Customer Proxy   Agile Tracking / Metrics   Story / Bug Tracking tool
Web of connections         Remote pairing             Build Pipeline

  

People                     Process                    Tools
Dining Room Tables         Daily Stand up             Wiki
Cross Pollination          Distributed Meeting 101    Star phones
Redundant Roles            Retrospectives             Video Conference
Key Role: IM               Showcases                  Smart Boards
Key Role: Tech Liaison     Team core hours            IM / Skype
Key Role: Domain Expert    Agile Principles           Virtual Card Walls
Key Role: Customer Proxy   Agile Tracking / Metrics   Story / Bug Tracking tool
Web of connections         Remote pairing             Build Pipeline

      
                       “Yesterday, I …”
                       “Problems …”
                       “Today,28 ...”
                               I

  

People                     Process                    Tools
Dining Room Tables         Daily Stand up             Wiki
Cross Pollination          Distributed Meeting 101    Star phones
Redundant Roles            Retrospectives             Video Conference
Key Role: IM               Showcases                  Smart Boards
Key Role: Tech Liaison     Team core hours            IM / Skype
Key Role: Domain Expert    Agile Principles           Virtual Card Walls
Key Role: Customer Proxy   Agile Tracking / Metrics   Story / Bug Tracking tool
Web of connections         Remote pairing             Build Pipeline

  

People                     Process                    Tools
Dining Room Tables         Daily Stand up             Wiki
Cross Pollination          Distributed Meeting 101    Star phones
Redundant Roles            Retrospectives             Video Conference
Key Role: IM               Showcases                  Smart Boards
Key Role: Tech Liaison     Team core hours            IM / Skype
Key Role: Domain Expert    Agile Principles           Virtual Card Walls
Key Role: Customer Proxy   Agile Tracking / Metrics   Story / Bug Tracking tool
Web of connections         Remote pairing             Build Pipeline


  

People                     Process                    Tools
Dining Room Tables         Daily Stand up             Wiki
Cross Pollination          Distributed Meeting 101    Star phones
Redundant Roles            Retrospectives             Video Conference
Key Role: IM               Showcases                  Smart Boards
Key Role: Tech Liaison     Team core hours            IM / Skype
Key Role: Domain Expert    Agile Principles           Virtual Card Walls
Key Role: Customer Proxy   Agile Tracking / Metrics   Story / Bug Tracking tool
Web of connections         Remote pairing             Build Pipeline

  

People                     Process                    Tools
Dining Room Tables         Daily Stand up             Wiki
Cross Pollination          Distributed Meeting 101    Star phones
Redundant Roles            Retrospectives             Video Conference
Key Role: IM               Showcases                  Smart Boards
Key Role: Tech Liaison     Team core hours            IM / Skype
Key Role: Domain Expert    Agile Principles           Virtual Card Walls
Key Role: Customer Proxy   Agile Tracking / Metrics   Story Tracking tool
Web of connections         Remote pairing             Build Pipeline





                                                            Multi-View
                                             Comms
                                                            Webcams
CI and Build Pipeline                     Infrastructure


                        Messaging Tools




                        Telepresence        Wiki and Collaboration Tools

  

People                     Process                    Tools
Dining Room Tables         Daily Stand up             Wiki
Cross Pollination          Distributed Meeting 101    Star phones
Redundant Roles            Retrospectives             Video Conference
Key Role: IM               Showcases                  Smart Boards
Key Role: Tech Liaison     Team core hours            IM / Skype
Key Role: Domain Expert    Agile Principles           Virtual Card Walls
Key Role: Customer Proxy   Agile Tracking / Metrics   Story / Bug Tracking tool
Web of connections         Remote pairing             Build Pipeline

  

People                    Process                   Tools
Dining Room Tables        Showcases                 Agile Tracking Tools
Overlap Time              Co-located release plan   Key metrics
Cross Pollination         Retrospectives            Collaboration tools
Team outings              Agile principles          Communication tools
Cultural Considerations   Daily Handoff             Digital Camera / Video
Personal relationships    Culture of feedback

  

People                    Process                   Tools
Dining Room Tables        Showcases                 Agile Tracking Tools
Overlap Time              Co-located release plan   Key metrics
Cross Pollination         Retrospectives            Collaboration tools
Team outings              Agile principles          Communication tools
Cultural Considerations   Daily Handoff             Digital Camera / Video
Personal relationships    Culture of feedback





photo credit: toobizarre.blogspot.com

  

People                    Process                   Tools
Dining Room Tables        Showcases                 Agile Tracking Tools
Overlap Time              Co-located release plan   Key metrics
Cross Pollination         Retrospectives            Collaboration tools
Team outings              Agile principles          Communication tools
Cultural Considerations   Daily Handoff             Digital Camera / Video
Personal relationships    Culture of feedback

  

People                    Process                   Tools
Dining Room Tables        Showcases                 Agile Tracking Tools
Overlap Time              Co-located release plan   Key metrics
Cross Pollination         Retrospectives            Collaboration tools
Team outings              Agile principles          Communication tools
Cultural Considerations   Daily Handoff             Digital Camera / Video
Personal relationships    Culture of feedback


  

People              Process                       Tools
Cross Pollination   Planning Meeting 101          Story / Bug Tracking tool
Home and Away       Co-located release planning   Agile tracking / metrics
                    Product Visioning
                    Project Inception

  

People              Process                       Tools
Cross Pollination   Planning Meeting 101          Story / Bug Tracking tool
Home and Away       Co-located release planning   Agile tracking / metrics
                    Product Visioning
                    Project Inception


   

People                      Process                        Tools
Redundant Roles             Showcases                      Virtual card walls
Key Role: Customer Proxy    Retrospectives                 Story tracking tool
Cross Pollination of team   Iteration Planning Meetings    Defect tracking tool
                            Incremental delivery           Build pipeline
                            Prioritized business backlog   Continuous Integration
                                                           Code quality metrics
                                                           Test planning / tracking tools
                                                           Agile metrics and tracking

   

People                      Process                        Tools
Redundant Roles             Showcases                      Virtual card walls
Key Role: Customer Proxy    Retrospectives                 Story tracking tool
Cross Pollination of team   Iteration Planning Meetings    Defect tracking tool
                            Incremental delivery           Build pipeline
                            Prioritized business backlog   Continuous Integration
                                                           Code quality metrics
                                                           Test planning / tracking tools
                                                           Agile metrics and tracking


   

People                      Process                        Tools
Redundant Roles (UFOs)      Showcases                      Virtual card walls
Key Role: Customer Proxy    Retrospectives                 Story tracking tool
Cross Pollination of team   Iteration Planning Meetings    Defect tracking tool
                            Incremental delivery           Build pipeline
                            Prioritized business backlog   Continuous Integration
                                                           Code quality metrics
                                                           Test planning / tracking tools
                                                           Agile metrics and tracking

   

People                      Process                        Tools
Redundant Roles (UFOs)      Showcases                      Virtual card walls
Key Role: Customer Proxy    Retrospectives                 Story tracking tool
Cross Pollination of team   Iteration Planning Meetings    Defect tracking tool
                            Incremental delivery           Build pipeline
                            Prioritized business backlog   Continuous Integration
                                                           Code quality metrics
                                                           Test planning / tracking tools
                                                           Agile metrics and tracking



  More                              Less
                 Delivery Process
                      Maturity

                 Duration & Scale


                     Volatility

                    Flexibility

                  Transparency

                 Strength of team
                  Relationships

                  Stakeholders

       More                                              Less
                              Delivery Process
Immature/ad hoc approach to        Maturity      Consistent and disciplined delivery
delivery                                         approach (Agile)
                              Duration & Scale


                                  Volatility

                                 Flexibility

                               Transparency

                              Strength of team
                               Relationships

                               Stakeholders

         More                                                       Less
                                        Delivery Process
Immature/ad hoc approach to delivery                       Consistent and disciplined delivery
                                             Maturity
                                                           approach (Agile)
Short-term, and/or small projects (<6
                                        Duration & Scale
months, < 10 people)                                       Longer, larger projects

Highly unstable requirements
                                            Volatility
                                                           More requirements stability
Open to shifting hours & travel
                                           Flexibility
                                                           Willingness/desire to travel, shift hours
                                         Transparency
Less transparent culture                                   Open, transparent communication
                                        Strength of team
Weak or non-existent team                                  Strong existing team relationships
                                         Relationships
relationships
                                         Stakeholders
Multiple parties involved                                  Fewer parties involved


     Appreciation for the importance of honing your
     global delivery capability

     A framework to help you plan global delivery efforts

     Specific tactics to help you improve your execution
END
        THANK YOU

         Matt Simons
matt.simons@thoughtworks.com

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