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Founded by brothers Walt and Roy
Disney in 1923
Disney’s first few full-length animation films
Business strategies
• Creative new ways to target core family oriented
consumers
• Expanding into new areas to reach an older
audience
“Disney Renaissance”
Between late 1980’s and 2000, when Disney released groundbreaking animated films
Disney’s
present Business
Segments
Disney’s greatest challenge today
Keeping a 90-year-old
brand relevant and
current
Staying true to its
heritage and core
brand values
Achieving quality and recognition
“Whatever you do, do it well. Do it so
well that when people see you do it,
they will want to come back and see
you do it again, and they will want to
bring others and show them how well
you do what you do.”
-Walt Disney
Connecting
with customers
• Working hard on many
levels
• Working through every
single detail
Using technology to ensure consistent customer
experience across all platforms
One of the
first
companies to
begin regular
podcasts
Disney’s website
Provides insight into-
• Movie trailers
• TV clips
• Broadway shows
• Virtual theme park experiences
Recently acquired huge brands
Pixar, Marvel and
LucasFilms(Star Wars)
Leveraging
properties of
newly acquired
brands to
create
sustainable
character
brands and new
growth
opportunities
Gaming Platform, 2013.
Playing with many Disney characters at the same time
Disney’s Marketing Campaign
• Focusing on how Disney helps
make unforgettable family
memories
• Featuring real guests throughout
Disney enjoying different rides
and magical experiences
Disney’s Marketing Campaign “Let Memories Begin”; Inspired by guests
posting photos online and sharing with friends and family
Consumers spend 13 billion hours
“immersed” in Disney brand each year
• 10 billion hours watching programs
on Disney channel
• 800 million hours at Disney’s resorts
and theme parks
• 1.2 billion hours watching a Disney
movie
1. What does Disney do best to connect with its
core consumers?sumers?
2. What are the risks and benefits of expanding the
Disney brand in new ways, such as video games
or superheroes?
Increase in quality
entertainment,
customer’s interest,
trust
Conflicts arise from clash
of heritage versus
innovations versus
relevance
Allows Disney to
leverage properties of
newly acquired
brands to create
sustainable character
brands and new
growth opportunities
Have to ensure customer’s
experience is consistent
across every platform,
come up with new ways to
connect with them
Benefits Risks
Summary:
 History
 Business strategies
 Achieving quality and recognition
 Connecting with customers
 Disney’s website
 Disney’s marketing campaign

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