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Discussion Week 7: Addressing Barriers to
Effective Communication
From moment to moment, a nurse leader’s day involves
communication—with patients, families, colleagues,
supervisors, and so on.
Think of a particular day you spent working in a health care
environment, and consider three or four distinct points in time.
For each point of time, consider the following: With whom did
you interact? Which forms of communication did you use? What
issues were communicated about—did they seem to be light-
hearted or sensitive? Straightforward or complicated? How
would you describe the pace of the interactions and your work?
As you consider these questions, it becomes clear that
communication can be quite complex, with many layers of
meaning that shape the experience for everyone involved. How
could this awareness help you to understand instances of
ineffective communication when they arise?
To prepare:
Review the information in Chapter 19 of the course text, as well
as the assigned articles.
Reflect on an incident involving ineffective communication
within your organization or another health care setting.
Consider this incident through the lens of the communication
process outlined in Figure 19.1 of the course text (p. 439).
What barriers contributed to this incident? What other
challenges may have influenced this situation?
Using the information presented in the other Learning
Resources, consider what could have been done to prevent or
address the ineffective communication. Why do you think the
use of these strategies would have resulted in better
outcome(s)?
Post
a summary of an incident involving ineffective communication.
Describe communication barriers and other challenges that
contributed to the incident. Propose one or more strategies that
could have been employed to promote a better outcome. Be sure
to refer to elements of the communication process.
Required Readings
Marquis, B. L., & Huston, C. J. (2015).
Leadership roles and management functions in nursing: Theory
and application
(8th ed.). Philadelphia, PA: Lippincott, Williams & Wilkins.
Review Chapter 19, “Organizational, Interpersonal, and Group
Communication”
Gifu, D., Dima, I. C., & Teodorescu, M. (2014). New
communication approaches vs. traditional communication.
International Letters of Social and Humanistic Sciences
, (20), 46–55.
Retrieved from the Walden Library databases.
The study highlights some communication instances of actual
approach of human society evolution in contrast with traditional
communication.
Johansson, C., Miller, V. D., Hamrin, S. (2014).
Conceptualizing communicative leadership: A framework for
analyzing and developing leaders’ communication competence,
Corporate Communications: An International Journal, 19
(2), 147–165.
Retrieved from the Walden Library databases.
Manojlovich, M., Harrod, M., Holtz, B., Hofer, T., Kuhn, L., &
Krein, S. L. (2015). The Use of Multiple Qualitative Methods to
Characterize Communication Events Between Physicians and
Nurses.
Health communication, 30
(1), 61–69.
Retrieved from the Walden Library databases.
The purpose of this study was to develop a methodology for
identifying and characterizing communication events between
physicians and nurses to better understand communication
patterns on general medical–surgical units.
Seyranian, V. (2014). Social Identity Framing communication
strategies for mobilizing social change.
The Leadership Quarterly
,
25
(3), 468-486.
Retrieved from the Walden Library databases.
Van Keer, R. V., Deschepper, R. D., Huyghens, L. H.,
Distelmans, W. D., & Bilsen, J. B. (2014). Dealing with cultural
diversity during the process of communication and decision-
making in the ICU: a literature review.
Critical Care
,
18
(Suppl 1), P24. doi:10.1186/cc13214
Retrieved from the Walden Library databases.

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Discussion Week 7 Addressing Barriers to Effective Communication.docx

  • 1. Discussion Week 7: Addressing Barriers to Effective Communication From moment to moment, a nurse leader’s day involves communication—with patients, families, colleagues, supervisors, and so on. Think of a particular day you spent working in a health care environment, and consider three or four distinct points in time. For each point of time, consider the following: With whom did you interact? Which forms of communication did you use? What issues were communicated about—did they seem to be light- hearted or sensitive? Straightforward or complicated? How would you describe the pace of the interactions and your work? As you consider these questions, it becomes clear that communication can be quite complex, with many layers of meaning that shape the experience for everyone involved. How could this awareness help you to understand instances of ineffective communication when they arise? To prepare: Review the information in Chapter 19 of the course text, as well as the assigned articles. Reflect on an incident involving ineffective communication within your organization or another health care setting. Consider this incident through the lens of the communication process outlined in Figure 19.1 of the course text (p. 439). What barriers contributed to this incident? What other challenges may have influenced this situation? Using the information presented in the other Learning Resources, consider what could have been done to prevent or address the ineffective communication. Why do you think the use of these strategies would have resulted in better outcome(s)? Post a summary of an incident involving ineffective communication. Describe communication barriers and other challenges that contributed to the incident. Propose one or more strategies that
  • 2. could have been employed to promote a better outcome. Be sure to refer to elements of the communication process. Required Readings Marquis, B. L., & Huston, C. J. (2015). Leadership roles and management functions in nursing: Theory and application (8th ed.). Philadelphia, PA: Lippincott, Williams & Wilkins. Review Chapter 19, “Organizational, Interpersonal, and Group Communication” Gifu, D., Dima, I. C., & Teodorescu, M. (2014). New communication approaches vs. traditional communication. International Letters of Social and Humanistic Sciences , (20), 46–55. Retrieved from the Walden Library databases. The study highlights some communication instances of actual approach of human society evolution in contrast with traditional communication. Johansson, C., Miller, V. D., Hamrin, S. (2014). Conceptualizing communicative leadership: A framework for analyzing and developing leaders’ communication competence, Corporate Communications: An International Journal, 19 (2), 147–165. Retrieved from the Walden Library databases. Manojlovich, M., Harrod, M., Holtz, B., Hofer, T., Kuhn, L., & Krein, S. L. (2015). The Use of Multiple Qualitative Methods to Characterize Communication Events Between Physicians and Nurses. Health communication, 30 (1), 61–69. Retrieved from the Walden Library databases. The purpose of this study was to develop a methodology for
  • 3. identifying and characterizing communication events between physicians and nurses to better understand communication patterns on general medical–surgical units. Seyranian, V. (2014). Social Identity Framing communication strategies for mobilizing social change. The Leadership Quarterly , 25 (3), 468-486. Retrieved from the Walden Library databases. Van Keer, R. V., Deschepper, R. D., Huyghens, L. H., Distelmans, W. D., & Bilsen, J. B. (2014). Dealing with cultural diversity during the process of communication and decision- making in the ICU: a literature review. Critical Care , 18 (Suppl 1), P24. doi:10.1186/cc13214 Retrieved from the Walden Library databases.