Discussion 1
Post 1:
Top of Form
Today, data quality and privacy are important components in any organization around the world. Thus , project managers are required to come up with proper ways of ensuring better data quality and privacy to ensure there is availability and improve customer service that will go to the heart of enabling the organization have a proper and functioning system at the end of the day. The managers need to adopt the following recommendations for the business as follows. The first recommendation is the need to have a high level of accuracy and measurement when it comes to degree where the data values are obtained. Data accuracy is very important in the business as wrong values will produce wrong output and this will affect the quality of decision making process at the end of the day (Chiregi & Navimipour, 2016) Another important mechanism is to ensure that all the data is complete and contains all the required attributes that will ensure there is proper data that will used in the decision making process. Also, there is need for the data to be consistency and this means that all the attributes should be uniform and all the instances and references from the set of data (Pearson & Wegener,2013). Thus, all the data collected need to be accurate and all values be consistent form the source. Finally, there is need to have a unique demonstration of the records that will need to be represented within the data sets and this will remove the element of duplicates at the end of the day.
References
Chiregi, M., & Navimipour, N. J. (2016). A new method for trust and reputation evaluation in the cloud environments using the recommendations of opinion leaders' entities and removing the effect of troll entities. Computers in Human Behavior, 60, 280-292.
Pearson, T., & Wegener, R. (2013). Big data: the organizational challenge. Bain Co.
Response1:
Post 2:
Top of Form
Recommendations that IT managers group collectively provide
In the modern workplace, Information Technology Managers (IT Managers) plays a vital role. IT managers helps to implement and administrate technology within their organization. He gives proper direction to the organization, the communications system and the structure. He ensures that the long-term objectives are translated into concrete plans of actions and understood and supported by people working at various levels. Other responsibility of the manager is a system of communications which enables managers throughout the organization to be aware, and the manager responsible for the systems stay informed of the changes that are taking place (How do Managers (Leaders) Contribute to an Organizations?, 2012). Below are some recommendations that an IT Managers provide:
Planning and Assessments: The organization need to identify the strengths, weaknesses and outside threats to work against its success and name the problem or issue that they are concerned about. It should utilize their current network to identify ...
Running Head EMPLOYEE INNOVATION PLAN1EMPLOYEE INNOVATION P.docxjeanettehully
Running Head: EMPLOYEE INNOVATION PLAN 1
EMPLOYEE INNOVATION PLAN 2
Microsoft is the house of innovation and a benchmark to which other organizations can look up to. Microsoft was able to achieve the current position in the industry through its continuous innovation and creativity. Behind the constant innovation are the employee's which are committed to creating new product and services which could serve customers more efficiently. Human capital is an asset but if the human capital is innovative along with skilled and learned then this is a golden asset. Among these skilled and innovative employees emerge intrapreneurs who changed the fate of the organizations.
Innovative practices
Organizations can promote innovation among their employees by building an open and flat organizational structure where employees are not bounded in bureaucratic and hierarchal levels. Study shows that creativity decreased in employees when they are too many restrictions. The human mind thinks openly when the atmosphere is free. Organizations like Microsoft has used their organizational structure and culture to promote innovation and creativity in their employees. Employees are appreciated and appraised for innovation and creativity and they are not restricted to a connectional thought process. In such an environment, employees have been able to think openly and communicate their ideas openly which has helped the organization reach its current position (Newlands, 2018).
Intrapreneurship competency
Intrapreneurship competency can be built among the workforce through strategizing the innovation-oriented approach. Employees should feel motivated for challenging the status-quo in thinking and break free from conventional methods and processes. They can get this motivation from their work environment. Organizations can build intrapreneurial competency by conducting training and development programs that help the employee to think out of the box and keep them motivated. Furthermore, the organizational environment should be supportive of intrapreneurs. They should feel motivated and inspired. There should be a proper recognition and reward system for innovative employees and especially the intrapreneurs so that they do not feel the need to leave their organization and start implementing their ideas on their own.
Identification of intrapreneurs
It is crucial for companies to find the most brilliant minds of the workforce and then invest in them more to help them reach their full potential. The organization can identify the intrapreneurs by keeping a check on which employee has submitted the most unique ideas and check the performance of its employees through training ad developments. In training, employees are assigned to test tasks where are checked in the simulated environment. The performance can point to the intrapreneurs which can be further groomed for their talent (Somers, 2018).
The climate of innovative support learning and development
Organizations that ne ...
DiscussionEach week, youll have to post on at least three separat.docxemersonpearline
Discussion
Each week, you'll have to post on at least three separate days to the Discussion. Each post should be of a high quality. Your first post should be by Wednesday.
Be sure to select the Discussion page to the left and respond to the following question:
(2c) Now that you have completed your reading, consider your understanding of transformational change. Discuss what you have learned with your classmates. Respond to all of the following prompts:
Evaluate under what conditions transformational change would be necessary.
How would an OD practitioner attempt to change an organization’s culture?
Evaluate how integrated strategic change differs from traditional strategic planning and traditional planned organization change.
Course Project
Milestone Four
(2b) For your course project work this week, consider what you have learned throughout the course about organizational development and change. Use that knowledge to complete Milestone Four, the final milestone of your course project.
Final consolidated paper (all sections), including summary/conclusions
Make sure to include any corrections or feedback your instructor has given you on previous components of the course project.
The final paper should be no fewer than 8-10 page(s) in length.
No fewer than three to five peer-reviewed journal articles are required. Reference all sources using APA format. For guidance using APA format, please contact your instructor.
Week-1
MAN 5285
Development and Change
Description of the organization
Multiplex organization is one organization I would like to be employed in, especially in the future. Specific reasons contributeto my desire of working in such an organization. Multiplex organization deals with the recruitment of persons into different sectors of the market. The main aim is to link job seekers with employment opportunities, for the sake of improvement of basic standards of living and life in general. This is a unique venture, considering that the organization makes maximum profits and that at the same time, gives back to the community. Multiplex organization has branches in more than 20 countries, with more than 2000 employees in different branches. The concern and embracement of maximum corporate social responsibility is what has led to its formation and development.
To a large extent, the company benefits the community, through provision of job opportunities to the members and the surrounding environment as well. Multiplex organization values its employees, and also, gives credit to the recommended workers in different institutions. Recruitments and evaluations are however, first performed by the agency for quality verification purposes.
This shows how much good public image is desired by the organization (Jane, 2013).
Effectiveness in management and personnel interactions is highly emphasized on, for the purpose of profitability and competitive advantage. One major problem is experienced at multiplex, which should .
Discussion1INNOVATIONMEANING- The innovation is the process .docxmadlynplamondon
Discussion:1
INNOVATION
MEANING:- The innovation is the process of creating new ideas for the existing things. In this process new thoughts and imaginative power is used by the individuals. In this new ideas are used for the better solution in the products. It helps in further growth of the business in the market place (Mckeown, 2014).
Principle of innovation
There are five main principles of innovation which have been discussed below:-
1. It starts with the conversion of the problem into an idea:- The first main principle of innovation is the conversion of the problems that arise in the business organization into a meaningful idea. This new idea is created for the problem to arise.
2. Needs a particular system:- The second main principle of innovation is that there is a need for a particular system to do innovation in the product and services offered by the business organizations.
3. Need of passion:- The third main principle of innovation is that there is a need for passion for doing innovations in the products and services. If the individual has the correct passion, only then innovation is possible.
4. Usage of methods of innovation:- The fourth main principle of innovation is the usage of methods in order to do innovation in the products and services. These methods help in building trust among the customers. It is an essential part of the innovation process. In this, there is an exchange of information, simulation of the creativity, and then the stage of formation of the idea (Wright, 2018).
5. Leverage:- The fifth main principle of innovation is leverage. In this, there should be a leverage in terms of language, cultural difference, and problem resolving style. There should be a difference in the leverage, which helps in enhancing the innovation process in a good way. So this leverage is important from the innovation process (Ramadani, 2010).
References
McKeen, J. D. (2015). IT Strategy Issues and Practices. Pearson Education Limited.
Mckeown, M. (2014). The Innovation Book: How to Manage Ideas and Execution for Outstanding Results. Pearson UK.
Ramadani, V. (2010). Innovation: Principles and Strategies. ResearchGate.
Wright, R. (2018). Twelve True Principles of Innovation. Research-Technology Management.
Discussion 2:
Focus on achievable targets- Organizations need to put focus on targets that can be achieved instead of setting up targets that are unrealistic (McKeen & Smith, 2015). Innovation needs to be target and manageable by an organization to avoid instances where it gets stuck along the way because it was unrealistic and unachievable. Organizations may also make little innovations within the organization to help them or prepare them for any big innovations in the future.
Don’t rush to market- It is important to go slow with innovations in the organization. Once an organization starts innovating something they need to experiment and further experiment to ensure that it will actually work (McKeen & Smith, 2015). Rushing to launch ...
Running head CLIENT PROBLEM 1CLIENT PROBLEM.docxsusanschei
Running head: CLIENT PROBLEM 1
CLIENT PROBLEM 4
CLIENT PROBLEM
Nicholas J Ceo
American Military University
6 December 2017
The modern business environment has become very complex, competitive and dynamic. An organization has to keep scanning the environment to see what it can do differently so as to increase its productivity. Management problems have been around from time immemorial, but their impact on the performance of the organization cannot be ignored. These challenges, then, have to be sorted out in the most effective way possible so as to mitigate their effects on the organization. Some of these problems include transparency, human resources challenges and change management. In this research paper, we are going to focus on human resource challenges experienced at MTS Systems, evaluate their effect on the company performance and measures that can be put in place to mitigate the effects of this challenge.
One of the biggest challenge in the workplace today is retention of skilled and talented workers. The way the workforce is constituted today, there is a need for more than a good salary to keep the talented people motivated and satisfied. It has been observed that employees move and job-hop as they seek to move up the ladder at the shortest time possible and also in an attempt to meet their expectations and motivations which are ever-changing and dynamic. The situation has been compounded by the generational difference in the company where there are older generations and the millennial, who are driven, motivated and simulated by different factors. For instance, the older generations are much more loyal to the place of work and are less likely to job-hop. They are also more patient and are much more responsive to financial rewards. On the other hand, the younger generations are less loyal to the company they work for, are less patient and will respond better to recognition as well as feeling valued.
Today, managers have woken up to the realization that their skilled staff has more options on their hands, especially now that there are more advances in technology, given the explosion in startup and entrepreneurs who are revolutionizing the way things are done. Managers have to evaluate the hunger in the workplace and focus on feeding it (Bondarouk & Ruel, 2009). There is need to focus on much more than just providing a potential opportunity for promotion and job security. Managers should focus on working with the other members of top management in order to define roles, come up with career progression paths that are extensive, enhancing creativity in the workplace, enhancing the working environment, encouraging a culture of collaboration and providing a system-wide mission that will be adopted by employees in their daily operations.
Management of human resources extends even to the communication amongst the different generations that are found within the workspace in the organization. A youn ...
Effectiveness Through Strategy And Organizational Design Seta Wicaksana
Organization Design is a process for shaping the way organizations are structured and run.
It involves many different aspects of life at work, including team formations, shift patterns, lines of reporting, decision-making procedures, communication channels, and more.
Organization Design – and redesign – can help any type of organization to achieve its goals. Sometimes, a large-scale reorganization is necessary. At other points, more subtle shifts in structures and systems can ensure that an organization continues to thrive.
Running Head EMPLOYEE INNOVATION PLAN1EMPLOYEE INNOVATION P.docxjeanettehully
Running Head: EMPLOYEE INNOVATION PLAN 1
EMPLOYEE INNOVATION PLAN 2
Microsoft is the house of innovation and a benchmark to which other organizations can look up to. Microsoft was able to achieve the current position in the industry through its continuous innovation and creativity. Behind the constant innovation are the employee's which are committed to creating new product and services which could serve customers more efficiently. Human capital is an asset but if the human capital is innovative along with skilled and learned then this is a golden asset. Among these skilled and innovative employees emerge intrapreneurs who changed the fate of the organizations.
Innovative practices
Organizations can promote innovation among their employees by building an open and flat organizational structure where employees are not bounded in bureaucratic and hierarchal levels. Study shows that creativity decreased in employees when they are too many restrictions. The human mind thinks openly when the atmosphere is free. Organizations like Microsoft has used their organizational structure and culture to promote innovation and creativity in their employees. Employees are appreciated and appraised for innovation and creativity and they are not restricted to a connectional thought process. In such an environment, employees have been able to think openly and communicate their ideas openly which has helped the organization reach its current position (Newlands, 2018).
Intrapreneurship competency
Intrapreneurship competency can be built among the workforce through strategizing the innovation-oriented approach. Employees should feel motivated for challenging the status-quo in thinking and break free from conventional methods and processes. They can get this motivation from their work environment. Organizations can build intrapreneurial competency by conducting training and development programs that help the employee to think out of the box and keep them motivated. Furthermore, the organizational environment should be supportive of intrapreneurs. They should feel motivated and inspired. There should be a proper recognition and reward system for innovative employees and especially the intrapreneurs so that they do not feel the need to leave their organization and start implementing their ideas on their own.
Identification of intrapreneurs
It is crucial for companies to find the most brilliant minds of the workforce and then invest in them more to help them reach their full potential. The organization can identify the intrapreneurs by keeping a check on which employee has submitted the most unique ideas and check the performance of its employees through training ad developments. In training, employees are assigned to test tasks where are checked in the simulated environment. The performance can point to the intrapreneurs which can be further groomed for their talent (Somers, 2018).
The climate of innovative support learning and development
Organizations that ne ...
DiscussionEach week, youll have to post on at least three separat.docxemersonpearline
Discussion
Each week, you'll have to post on at least three separate days to the Discussion. Each post should be of a high quality. Your first post should be by Wednesday.
Be sure to select the Discussion page to the left and respond to the following question:
(2c) Now that you have completed your reading, consider your understanding of transformational change. Discuss what you have learned with your classmates. Respond to all of the following prompts:
Evaluate under what conditions transformational change would be necessary.
How would an OD practitioner attempt to change an organization’s culture?
Evaluate how integrated strategic change differs from traditional strategic planning and traditional planned organization change.
Course Project
Milestone Four
(2b) For your course project work this week, consider what you have learned throughout the course about organizational development and change. Use that knowledge to complete Milestone Four, the final milestone of your course project.
Final consolidated paper (all sections), including summary/conclusions
Make sure to include any corrections or feedback your instructor has given you on previous components of the course project.
The final paper should be no fewer than 8-10 page(s) in length.
No fewer than three to five peer-reviewed journal articles are required. Reference all sources using APA format. For guidance using APA format, please contact your instructor.
Week-1
MAN 5285
Development and Change
Description of the organization
Multiplex organization is one organization I would like to be employed in, especially in the future. Specific reasons contributeto my desire of working in such an organization. Multiplex organization deals with the recruitment of persons into different sectors of the market. The main aim is to link job seekers with employment opportunities, for the sake of improvement of basic standards of living and life in general. This is a unique venture, considering that the organization makes maximum profits and that at the same time, gives back to the community. Multiplex organization has branches in more than 20 countries, with more than 2000 employees in different branches. The concern and embracement of maximum corporate social responsibility is what has led to its formation and development.
To a large extent, the company benefits the community, through provision of job opportunities to the members and the surrounding environment as well. Multiplex organization values its employees, and also, gives credit to the recommended workers in different institutions. Recruitments and evaluations are however, first performed by the agency for quality verification purposes.
This shows how much good public image is desired by the organization (Jane, 2013).
Effectiveness in management and personnel interactions is highly emphasized on, for the purpose of profitability and competitive advantage. One major problem is experienced at multiplex, which should .
Discussion1INNOVATIONMEANING- The innovation is the process .docxmadlynplamondon
Discussion:1
INNOVATION
MEANING:- The innovation is the process of creating new ideas for the existing things. In this process new thoughts and imaginative power is used by the individuals. In this new ideas are used for the better solution in the products. It helps in further growth of the business in the market place (Mckeown, 2014).
Principle of innovation
There are five main principles of innovation which have been discussed below:-
1. It starts with the conversion of the problem into an idea:- The first main principle of innovation is the conversion of the problems that arise in the business organization into a meaningful idea. This new idea is created for the problem to arise.
2. Needs a particular system:- The second main principle of innovation is that there is a need for a particular system to do innovation in the product and services offered by the business organizations.
3. Need of passion:- The third main principle of innovation is that there is a need for passion for doing innovations in the products and services. If the individual has the correct passion, only then innovation is possible.
4. Usage of methods of innovation:- The fourth main principle of innovation is the usage of methods in order to do innovation in the products and services. These methods help in building trust among the customers. It is an essential part of the innovation process. In this, there is an exchange of information, simulation of the creativity, and then the stage of formation of the idea (Wright, 2018).
5. Leverage:- The fifth main principle of innovation is leverage. In this, there should be a leverage in terms of language, cultural difference, and problem resolving style. There should be a difference in the leverage, which helps in enhancing the innovation process in a good way. So this leverage is important from the innovation process (Ramadani, 2010).
References
McKeen, J. D. (2015). IT Strategy Issues and Practices. Pearson Education Limited.
Mckeown, M. (2014). The Innovation Book: How to Manage Ideas and Execution for Outstanding Results. Pearson UK.
Ramadani, V. (2010). Innovation: Principles and Strategies. ResearchGate.
Wright, R. (2018). Twelve True Principles of Innovation. Research-Technology Management.
Discussion 2:
Focus on achievable targets- Organizations need to put focus on targets that can be achieved instead of setting up targets that are unrealistic (McKeen & Smith, 2015). Innovation needs to be target and manageable by an organization to avoid instances where it gets stuck along the way because it was unrealistic and unachievable. Organizations may also make little innovations within the organization to help them or prepare them for any big innovations in the future.
Don’t rush to market- It is important to go slow with innovations in the organization. Once an organization starts innovating something they need to experiment and further experiment to ensure that it will actually work (McKeen & Smith, 2015). Rushing to launch ...
Running head CLIENT PROBLEM 1CLIENT PROBLEM.docxsusanschei
Running head: CLIENT PROBLEM 1
CLIENT PROBLEM 4
CLIENT PROBLEM
Nicholas J Ceo
American Military University
6 December 2017
The modern business environment has become very complex, competitive and dynamic. An organization has to keep scanning the environment to see what it can do differently so as to increase its productivity. Management problems have been around from time immemorial, but their impact on the performance of the organization cannot be ignored. These challenges, then, have to be sorted out in the most effective way possible so as to mitigate their effects on the organization. Some of these problems include transparency, human resources challenges and change management. In this research paper, we are going to focus on human resource challenges experienced at MTS Systems, evaluate their effect on the company performance and measures that can be put in place to mitigate the effects of this challenge.
One of the biggest challenge in the workplace today is retention of skilled and talented workers. The way the workforce is constituted today, there is a need for more than a good salary to keep the talented people motivated and satisfied. It has been observed that employees move and job-hop as they seek to move up the ladder at the shortest time possible and also in an attempt to meet their expectations and motivations which are ever-changing and dynamic. The situation has been compounded by the generational difference in the company where there are older generations and the millennial, who are driven, motivated and simulated by different factors. For instance, the older generations are much more loyal to the place of work and are less likely to job-hop. They are also more patient and are much more responsive to financial rewards. On the other hand, the younger generations are less loyal to the company they work for, are less patient and will respond better to recognition as well as feeling valued.
Today, managers have woken up to the realization that their skilled staff has more options on their hands, especially now that there are more advances in technology, given the explosion in startup and entrepreneurs who are revolutionizing the way things are done. Managers have to evaluate the hunger in the workplace and focus on feeding it (Bondarouk & Ruel, 2009). There is need to focus on much more than just providing a potential opportunity for promotion and job security. Managers should focus on working with the other members of top management in order to define roles, come up with career progression paths that are extensive, enhancing creativity in the workplace, enhancing the working environment, encouraging a culture of collaboration and providing a system-wide mission that will be adopted by employees in their daily operations.
Management of human resources extends even to the communication amongst the different generations that are found within the workspace in the organization. A youn ...
Effectiveness Through Strategy And Organizational Design Seta Wicaksana
Organization Design is a process for shaping the way organizations are structured and run.
It involves many different aspects of life at work, including team formations, shift patterns, lines of reporting, decision-making procedures, communication channels, and more.
Organization Design – and redesign – can help any type of organization to achieve its goals. Sometimes, a large-scale reorganization is necessary. At other points, more subtle shifts in structures and systems can ensure that an organization continues to thrive.
Running head: CLIENT SELECTION 2
CLIENT SELECTION
Nicholas J Ceo
American Military University
6 December 2017
MTS Systems Corporation is a supplier of test systems as well as industrial position sensors all over the globe. The company deals with hardware and software solutions with the aim of accelerating and improving the design, development, and manufacture of products and structures. MTS operates in two segments, one which deals with sensors and the other with tests. The test department focuses on providing testing solutions that include software, hardware, and testing services. The sensors segment is keen on providing products to be used in mobile equipment and industrial tools manufacture in order to automate their operations, thus enhancing safety and productivity of the end users. The organization also provides tools to measure displacement in fluids, for instance, liquid levels for clients in industrial processes.
The organization provides a solution is an organization that seeks to pioneer in technology and provides unmatched expertise. Engineers depend on accuracy, certainty, and measurements to do their work, to conduct research and transform ideas into results that are tangible and working. MTS Systems is a corporation that is fully dedicated to this transformation in a manner that is faster, more efficient, easier and more successful. The company was established in 1966 with its headquarters at Eden Prairie, Minnesota and has since that time worked in partnerships with engineers worldwide.
MTS Systems has had impressive performance over the years with revenues of about seven hundred and eighty million dollars in the 2016-2017 financial year, up from six hundred and fifty million dollars the previous year. This represents a 38.4% growth in revenue. Profitability has also grown over the years, and the strong performance is expected to continue into the near future. Nevertheless, the performance would be much better if the existing management problems are dealt with.
Running head: CLIENT PROBLEM 1
CLIENT PROBLEM 4
CLIENT PROBLEM
Nicholas J Ceo
American Military University
6 December 2017
The modern business environment has become very complex, competitive and dynamic. An organization has to keep scanning the environment to see what it can do differently so as to increase its productivity. Management problems have been around from time immemorial, but their impact on the performance of the organization cannot be ignored. These challenges, then, have to be sorted out in the most effective way possible so as to mitigate their effects on the organization. Some of these problems include transparency, human resources challenges and change management. In this research paper, we are going to focus on human resource challenges experienced at MTS Systems, evaluate their effect on the company performance and measures that can be ...
Running Head CONDUCTING AN ORGANISATIONAL ASSESSMENT1AN ORGANI.docxtodd271
Running Head: CONDUCTING AN ORGANISATIONAL ASSESSMENT 1
AN ORGANISATIONAL ASSESSMENT 12
LASA 1—Conducting An Organizational Assessment
Sean Markl
Argosy University
Operational Management
September 26, 2018
There are very many issues that determine whether an organization is going to fail or succeed in a given environment. Competition keeps increasing and the dynamics of doing business change with time. Consumer demands and preferences as well as government’s laws and regulations for doing business also change with time. An overall organizational success encompasses the inclusion of all the stakeholders such as employees and shareholders, and the harmonization of its goals and missions. With all these in mind, an organization ought to develop an effective structure, a powerful strategy and a good culture since its success or failure heavily depends on these factors more than anything else.
The Organizational Structure
This is the arrangement or the framework by which different activities are laid out and how individual or team work are coordinated in an organization. To achieve goals and different objectives of the organization all the activities and roles in an organization should be well coordinated, controlled and managed. The organization structure is a tool that should never be neglected. It helps to show who does what and who reports to whom (Thompson, 2018). These reporting relationships are very valuable and result to unity of command.
A good organization structure eases the flow of formal communications within the organization. This is because it outlines the channels of communication and how different actions of the stakeholders are related or linked together. Structure helps different personnel in the organization to work together for a common goal.
There is no structure that can be said to be the best. For example, an organization needs to consider its strategy and have clearly outlined responsibilities and roles, clear communication channels and defined procedures in order to select a good structure. A good structure helps the business to:
· Improve staff morale.
· Avoid excessive meetings
· Make quick and effective decisions
· Reduce conflict among teams and departments
· Have coordination
· Reduce costs
· Be responsive to changes
The Strategy
This is a combination of all the plans, ideas and actions that an organization intends to take in order to achieve set goals. The strategic plans may be for short term, medium term or even long-term goals. The strategy maps the route that the business will take in order to achieve its goals and visions.
With time the strategy of a business can change even if the goals remain the same. It does not have to be inflexible. This allows the business to incorporate changes in the internal and external environment and also take advantage of new opportunities that may arise in the course of running the organization. An organization needs a strategy for various reasons as situations m.
Running head: ASSIGNMENT 3 1
ASSIGNMENT 3 6
Assignment 3
Managing Organizational Change
Daniel Hernandez
Strayer University
HRM560-Managing Organizational Change
Dr. Zakia R. Batchelor
February 18, 2020
Managing Organizational Change
The invention in the business world has led to rapid transformation in many Organizations. In order to remain in production, business organizations are faced with an inevitable need for change. Transformations determine which companies thrive, and that fades. To effect the move, the company faces resistance since you don't know how to go about it, who to involve, and what is in it for employees (Burnes, B., & Randall, J. 2015). There exist many theories that try to explain management change, but the outstanding one is Kotter's 8-step change model. According to Kotter, successful change in an organization such as Walmart retail cooperation involves systematic steps these steps are Establishing a sense of urgency, create a coalition, Develop vision and strategy, communicate the vision, empower broad-based action, Generating short-term wins, consolidating gains and producing more change and anchoring new approaches into the society. These steps and their application are discussed below.
Creating a sense of urgency
Intelligence urgency refers to communicating with employees on the importance of acting promptly and without delay. It describes a positive state of mind that managers should evoke to those they lead. It is not a tool of pointing how competitors are better off or showing people poor sales statistics, but, opens a convincing honest dialogue about the internal affairs of the business (Centrella, S. 2019). As a leader of a company such as Walmart retail store, one can do the following to create a sense of urgency: see probable uncertainties and extend proposal of what can take place in future, and also requests outside help from customer and business people to reinforce his case.
Creating a coalition
At this stage of transformation of a company, the management unites a group of people who have qualities to lead and can facilitate teamwork. Convincing group staff that change is important takes able leadership qualities and visible assistance from the organization. In order to create a strong coalition, one has to spot leaders and stakeholders who commit one to team building and assess the team for weaker areas.
Vision for change
Change comes about because of the idea that things can be handled differently. Having a clear vision can help employees understand why they have to do this and that in the company. If the workforce sees for themselves what you intend to archive, the directive given tends to make sense and is followed without resistance (Lawrence, P. 2014). What one needs to do in order to archive vision change includes determining the principles that are essential to change, documenting in summary where you see the company in prospect, create strategies to meet objectives i ...
We at Think Talent believe that strong organization culture help build an environment with meaning, and offer ways to interpret and shape events and situations.
Read attachedpages about 3-M and their approach to innovationRes.docxmakdul
Read attachedpages about 3-M and their approach to innovation
Research one of 3M’s innovations.
Write a full two page paper in which you respond to the following questions:
1. How did the creative thinking process work in the development of this product? Describe what took place in each of the four steps.
2. Analyze what type of innovation this was—invention, extension, duplication, or synthesis. What characteristics of the innovation have led you to this conclusion?
3. Explain which of the sources of innovative ideas discussed in this week’s reading help account for this product’s success and why?
Include a minimum of two sources
The Entrepreneurial Mind-Set in Organizations: Corporate Entrepreneurship
Thus, 3M’s philosophy was born. Innovation is a numbers game: The more ideas, the better the chances for a successful innovation. In other words, to master innovation, companies must have a tolerance for failure. This philosophy has paid off for 3M. Antistatic videotape, trans- lucent dental braces, synthetic ligaments for knee surgery, heavy-duty reflective sheeting for construction signs, and, of course, Post-it notes are just some of the great innovations devel- oped by the organization. Overall, the company has a catalog of 60,000 products.40
Today, 3M follows a set of innovative rules that encourages employees to foster ideas. The key rules include the following:
•
Don’t kill a project. If an idea can’t find a home in one of 3M’s divisions, a staffer can devote 15 percent of his or her time to prove it is workable. For those who need seed money, as many as 90 Genesis grants of $50,000 are awarded each year.
• Tolerate failure. Encouraging plenty of experimentation and risk taking allows more chances for a new product hit. The goal: Divisions must derive 25 percent of sales from products introduced in the past five years. The target may be boosted to 30 percent in some cases.
• Keep divisions small. Division managers must know each staffer’s first name. When a division gets too big, perhaps reaching $250 million to $300 million in sales, it is split up.
• Motivate the champions. When a 3M employee has a product idea, he or she recruits an action team to develop it. Salaries and promotions are tied into the product’s progress. The champion has a chance to someday run his or her own product group or division.
• Stay close to the customer. Researchers, marketers, and managers visit with customers and routinely invite them to help brainstorm product ideas.
•
Share the wealth. Technology, wherever it is developed, belongs to everyone.41 3-4c structuring the Work environment
Structuring the Work environment
When establishing the drive to innovate in today’s corporations, one of the most critical steps is to invest heavily in an innovative environment. A top-level manager’s job is to create a work environment that is highly conducive to innovation and entrepreneurial behaviors. Within such an environment, each employee has the opport ...
CHANGE MANAGEMENT AND COMMUNICATION STRATEGY
CHANGE MANAGEMENT AND COMMUNICATION STRATEGY Comment by Anne Richards: Report format required with table of contents, executive summary (succinct overview of whole report, about one page.
Change management planning process within an organization development model
Executive summary
Introduction
Organizations in the present day are in a constant state of change. This is necessary as they respond to the call of the fast-changing business environment in which they operate. External, internal, global, and technological environments are fast-changing hence the need to change a management strategy (Butler, 2015). √ This has a meaning that workplace systems together with strategies must continually change to adapt to these trends. A case study is presented in this paper where the management is to plan and communicate changes in senior management and additional stuff. The key emphasis is given to the way, the management is going to plan, communicate and ensure the organizations adopts these changes without affecting the morale of workers. It will be argued that a comprehensive communication strategy is Comment by Anne Richards: There has to be a significant change to ethos of business eg expansion overseas or takeover/merger
essential …
Change management planning process within an organization development model
A good management change plan can bring a smooth transition and incorporation of changes in an organization. This plan will ensure employees are well guided in the whole process of change. Comment by Anne Richards: Write this as an argument statement and put in Executive Summary
Introduction
Studies have shown that There is a 70 % failure rate in the incorporation of changes in an organization. The biggest obstacle has been negative attitudes from employees (Pollack, 2015). How do we then curb this ugly side of the organizational changes? The following are smooth steps that will help plan for the changes in employee structure. Comment by Anne Richards: First sentence but provide soutce
Defining the change clearly and aligning it with the business goals; employees should be notified about the changes and be educated on how it is in line with business goals and objectives. Clear communication and explanation of the change and how it relates to the business mission, vision, objectives, and strategy will give employees an insight into the importance of these changes. Employees should be notified about the changes, provided regular updates and be educated on how it is in line with business goals and objectives. Determination of the impacts of the affected group will be key in carrying out the changes. It is a heart taking moment for senior employees to be demoted in this case or for their roles to be merged and one or two employees retrenched. Comment by Anne Richards: Rewrite as one complete strong sentence Comment by Anne Rich ...
Improving Organizational Culture
Name
University Name
LDR/535
Dr. R. Green
February 21, 2022
Hello and thank you in advance for your time in regards to improving organizational culture. My name is Name and I will be presenting content suggested for my current employer, Hendrick Health. Again, thank you for your undivided attention.
Introduction
Hendrick Health’s Current Culture
Change Management Plan:
Kotter’s 8-Step Model
Desired Outcome
Alignment Analysis
Conclusion
(Gardner, n.d.)
Improving Organizational Culture
Organizational culture is the strategies that an enterprise uses to succeed in its operations. They comprise the strategies used to carry out operations, values, missions, and visions. Over time, the goals of the organization and values that workers uphold may change, necessitating the enhancement of the culture to align with the transformations. Additionally, the prevailing strategies may no longer be effective, necessitating changes (Yaremchuk, 2020). In such a situation, it is necessary to transform the organizational culture so that it is in tandem with significant factors such as the enterprise's mission, vision, and strategies. This essay examines Hendrick Health's organizational culture to determine the areas that need improvement. It uses Kotter's 8-step framework to incorporate the necessary changes and afterward outlines the desired outcomes of the change. It also scrutinizes the resulting alignment of the organizational culture with the organization's mission, vision, values, and strategies.
Hendrick Health’s Current Culture
Respecting diversity
Encourages personnel to problem solve
Prioritizes well-being of employees and patients
Issues
Increasing conflicts between employees
Inadequate communication
(Hendrick Health, 2021)
Hendrick Health’s Current Culture
Hendrick Health has a distinct organizational culture that steers its operations. Some of the core cultural practices that define it include respecting the diversity present in society by employing employees from different cultural affiliations and treating them all equally. The organization also encourages its personnel to be innovative by finding creative solutions to the problems that arise in the organization (Harrison et al., 2021). Additionally, the organization prioritizes the happiness of its employees and patients. It also believed in giving back to society. Despite the efficiency of Hendrick Health's culture, several shortcomings have been noted in the organization that necessitates changes in its current culture. For instance, cases of conflicts emerging between workers have increased significantly over the past few months. The conflicts are attributed to inadequate communication at all levels of the organization (Alghamdi, 2018). Therefore, it is necessary to improve the organizational culture by making effective communication part of it.
Change Management Plan
Kotter’s 8-Step Model
Creating a Climate for ChangeStep 1Step 2Step 3Create a ...
Analyzing an organization using nadler &tushman’s congruence modelwritingessayz
The change management is a fundamental part of an organization.
Behaviors and attitudes of people, who are connected with the organization, are affected when decisions and actions are taken for any change in the organization.
The changes can be threatening for the people linked with the organization, while the change can be positive for the organization.
Running head 8-STEP MODEL18-STEP MODEL7.docxhealdkathaleen
Running head: 8-STEP MODEL 1
8-STEP MODEL 7
Managing Organizational Change
Student’s name:
Professor’s name:
Course title:
Date:
Managing Organizational Change
The innovation in the business world has lead to quick change in numerous Organizations. So as to stay underway, business associations are confronted with an unavoidable requirement for change. , the business must embrace innovation and procedures so as to manage contenders. Changes figure out which organizations flourish, and that blurs. To impact the move, the organization faces obstruction since you don't have a clue how to go about it, who to include, and how might this benefit representatives (Burnes, B., and Randall, J. 2015). There exist many theories that try to explain management change, but the outstanding one is Kotter's 8-step change model. According to Kotter, successful change in an organization such as Sear Roebuck cooperation involves systematic steps. These steps are establishing a sense of urgency, create a coalition, Develop vision and strategy, communicate the vision, empower broad-based action, Generating short-term wins, consolidating gains and producing more change and anchoring new approaches into the society. These steps and their application in management change are discussed below.
Creating a sense of urgency
Intelligence urgency refers to communicating with employees on the importance of acting promptly and without delay. It describes a positive state of mind that managers should evoke to those they lead. It is not a tool of pointing how competitors are better off or showing people poor sales statistics, but, opens a convincing honest dialogue about the internal affairs of the business (Centrella, S. 2019). As a leader of a company such as Sears Roebuck Company, one can do the following to create a sense of urgency: see probable uncertainties and extend proposal of what can take place in future, and also requests outside help from customer and business people to reinforce his case
Creating a coalition
At this phase of change of an organization, the administration joins a gathering of individuals who have characteristics to lead and can encourage collaboration. A solid group from over the association is a significant instrument for pioneers who are supporting for new change in the organization. Concluding who to remember for the group is additionally significant. A significant instrument in an alliance is decent variety: the group made must contains people who have immense experience, aptitudes, and systems in the business world. Character characteristics likewise assume a basic job in the business condition and influence our day by day exercises and association with others in the association. Childishness and interruptions is a portion of the individual qualities that prevent cooperation, accordingly easing back the procedure of progress. Persuading bunch staff that change is significant takes capable initiative characteristics and noticeabl ...
Running head 8-STEP MODEL18-STEP MODEL7.docxtoddr4
Running head: 8-STEP MODEL 1
8-STEP MODEL 7
Managing Organizational Change
Student’s name:
Professor’s name:
Course title:
Date:
Managing Organizational Change
The innovation in the business world has lead to quick change in numerous Organizations. So as to stay underway, business associations are confronted with an unavoidable requirement for change. , the business must embrace innovation and procedures so as to manage contenders. Changes figure out which organizations flourish, and that blurs. To impact the move, the organization faces obstruction since you don't have a clue how to go about it, who to include, and how might this benefit representatives (Burnes, B., and Randall, J. 2015). There exist many theories that try to explain management change, but the outstanding one is Kotter's 8-step change model. According to Kotter, successful change in an organization such as Sear Roebuck cooperation involves systematic steps. These steps are establishing a sense of urgency, create a coalition, Develop vision and strategy, communicate the vision, empower broad-based action, Generating short-term wins, consolidating gains and producing more change and anchoring new approaches into the society. These steps and their application in management change are discussed below.
Creating a sense of urgency
Intelligence urgency refers to communicating with employees on the importance of acting promptly and without delay. It describes a positive state of mind that managers should evoke to those they lead. It is not a tool of pointing how competitors are better off or showing people poor sales statistics, but, opens a convincing honest dialogue about the internal affairs of the business (Centrella, S. 2019). As a leader of a company such as Sears Roebuck Company, one can do the following to create a sense of urgency: see probable uncertainties and extend proposal of what can take place in future, and also requests outside help from customer and business people to reinforce his case
Creating a coalition
At this phase of change of an organization, the administration joins a gathering of individuals who have characteristics to lead and can encourage collaboration. A solid group from over the association is a significant instrument for pioneers who are supporting for new change in the organization. Concluding who to remember for the group is additionally significant. A significant instrument in an alliance is decent variety: the group made must contains people who have immense experience, aptitudes, and systems in the business world. Character characteristics likewise assume a basic job in the business condition and influence our day by day exercises and association with others in the association. Childishness and interruptions is a portion of the individual qualities that prevent cooperation, accordingly easing back the procedure of progress. Persuading bunch staff that change is significant takes capable initiative characteristics and noticeabl.
1. A corporations distribution of additional shares of its own s.docxcuddietheresa
1.
A corporation's distribution of additional shares of its own stock to its stockholders without the receipt of any payment in return is called a: (Points : 2)
.
1. Like the modernists, postmodern writers focused on subjective e.docxcuddietheresa
1. Like the modernists, postmodern writers focused on subjective experience rather than objective cultural norms. (1 point)
expressing or dealing with facts or conditions as perceived without distortion by personal feelings, prejudices, or interpretations
characteristic of or belonging to reality as perceived rather than as independent of mind
characteristic of or belonging to the superficial world
none of the above
2. They reeled, whirled, swiveled, flounced, capered, gamboled, and spun. (1 point)
insult
twists; intricate designs
leapt; frolicked
sharp; pounding
3. He began to think glimmeringly about his abnormal son who was now in jail, about Harrison. (1 point)
beginning
watchfulness; caution
leapt; frolicked
intermittently; unsteadily
4. Stokesie’s married, with two babies chalked up on his fuselage already, but as far as I can tell that’s the only difference. (1 point)
central body portion of an airplane
evil; spiteful
handicaps; obstructions
none of the above
Read the following paragraph and answer questions 5–8.
Scientists report (1) that creatures living in the deep sea are in danger of starving to death. Millions of undiscovered species live, in the deep sea. Creatures in the seabed are suffering from growing food shortages. Which may be a result of rising sea temperatures. Scientists believe that some species will die out, those that can survive on a low food supply will continue living. Not much is known about the creatures that live in the deep sea, not much is known about the changes in their diets. Scientists estimate that up to 10 million species live in the depths of the sea. Most animals of the deep rely on food chains that begin. In the lighted realms of the sea. Microscopic plants called phytoplankton. Capture the sun and start the food cycle. (2) Wherever there are animal droppings, there is a constant rain of organic matter (3) that feeds the bottom dwellers.
5. The underlined part of sentence 1 is what kind of clause? (1 point)
adverbial clause
adjectival clause
noun clause
6. The underlined part of sentence 2 is what kind of clause? (1 point)
adverbial clause
adjectival clause
noun clause
7. The underlined part of sentence 3 is what kind of clause? (1 point)
adverbial clause
adjectival clause
noun clause
Essay
Note: Your teacher will grade your response to ensure that you receive proper credit for your answer. Your response should include the following to receive the points in parentheses:
Respond in 3–5 complete sentences. (5 pts)
8. Rewrite the paragraph above, correcting any fragments and run-on sentences. Be sure to use correct punctuation. (5 points)
True or False
9. The Beat Generation was a group of writers who fought to maintain traditionalism in America. (1 point)
true
false
10. Satire is used to make serious situations appear humorous using irony. (1 point)
true
false
11. Absurdism is the attempt to show the absurdity of t.
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Running head: CLIENT SELECTION 2
CLIENT SELECTION
Nicholas J Ceo
American Military University
6 December 2017
MTS Systems Corporation is a supplier of test systems as well as industrial position sensors all over the globe. The company deals with hardware and software solutions with the aim of accelerating and improving the design, development, and manufacture of products and structures. MTS operates in two segments, one which deals with sensors and the other with tests. The test department focuses on providing testing solutions that include software, hardware, and testing services. The sensors segment is keen on providing products to be used in mobile equipment and industrial tools manufacture in order to automate their operations, thus enhancing safety and productivity of the end users. The organization also provides tools to measure displacement in fluids, for instance, liquid levels for clients in industrial processes.
The organization provides a solution is an organization that seeks to pioneer in technology and provides unmatched expertise. Engineers depend on accuracy, certainty, and measurements to do their work, to conduct research and transform ideas into results that are tangible and working. MTS Systems is a corporation that is fully dedicated to this transformation in a manner that is faster, more efficient, easier and more successful. The company was established in 1966 with its headquarters at Eden Prairie, Minnesota and has since that time worked in partnerships with engineers worldwide.
MTS Systems has had impressive performance over the years with revenues of about seven hundred and eighty million dollars in the 2016-2017 financial year, up from six hundred and fifty million dollars the previous year. This represents a 38.4% growth in revenue. Profitability has also grown over the years, and the strong performance is expected to continue into the near future. Nevertheless, the performance would be much better if the existing management problems are dealt with.
Running head: CLIENT PROBLEM 1
CLIENT PROBLEM 4
CLIENT PROBLEM
Nicholas J Ceo
American Military University
6 December 2017
The modern business environment has become very complex, competitive and dynamic. An organization has to keep scanning the environment to see what it can do differently so as to increase its productivity. Management problems have been around from time immemorial, but their impact on the performance of the organization cannot be ignored. These challenges, then, have to be sorted out in the most effective way possible so as to mitigate their effects on the organization. Some of these problems include transparency, human resources challenges and change management. In this research paper, we are going to focus on human resource challenges experienced at MTS Systems, evaluate their effect on the company performance and measures that can be ...
Running Head CONDUCTING AN ORGANISATIONAL ASSESSMENT1AN ORGANI.docxtodd271
Running Head: CONDUCTING AN ORGANISATIONAL ASSESSMENT 1
AN ORGANISATIONAL ASSESSMENT 12
LASA 1—Conducting An Organizational Assessment
Sean Markl
Argosy University
Operational Management
September 26, 2018
There are very many issues that determine whether an organization is going to fail or succeed in a given environment. Competition keeps increasing and the dynamics of doing business change with time. Consumer demands and preferences as well as government’s laws and regulations for doing business also change with time. An overall organizational success encompasses the inclusion of all the stakeholders such as employees and shareholders, and the harmonization of its goals and missions. With all these in mind, an organization ought to develop an effective structure, a powerful strategy and a good culture since its success or failure heavily depends on these factors more than anything else.
The Organizational Structure
This is the arrangement or the framework by which different activities are laid out and how individual or team work are coordinated in an organization. To achieve goals and different objectives of the organization all the activities and roles in an organization should be well coordinated, controlled and managed. The organization structure is a tool that should never be neglected. It helps to show who does what and who reports to whom (Thompson, 2018). These reporting relationships are very valuable and result to unity of command.
A good organization structure eases the flow of formal communications within the organization. This is because it outlines the channels of communication and how different actions of the stakeholders are related or linked together. Structure helps different personnel in the organization to work together for a common goal.
There is no structure that can be said to be the best. For example, an organization needs to consider its strategy and have clearly outlined responsibilities and roles, clear communication channels and defined procedures in order to select a good structure. A good structure helps the business to:
· Improve staff morale.
· Avoid excessive meetings
· Make quick and effective decisions
· Reduce conflict among teams and departments
· Have coordination
· Reduce costs
· Be responsive to changes
The Strategy
This is a combination of all the plans, ideas and actions that an organization intends to take in order to achieve set goals. The strategic plans may be for short term, medium term or even long-term goals. The strategy maps the route that the business will take in order to achieve its goals and visions.
With time the strategy of a business can change even if the goals remain the same. It does not have to be inflexible. This allows the business to incorporate changes in the internal and external environment and also take advantage of new opportunities that may arise in the course of running the organization. An organization needs a strategy for various reasons as situations m.
Running head: ASSIGNMENT 3 1
ASSIGNMENT 3 6
Assignment 3
Managing Organizational Change
Daniel Hernandez
Strayer University
HRM560-Managing Organizational Change
Dr. Zakia R. Batchelor
February 18, 2020
Managing Organizational Change
The invention in the business world has led to rapid transformation in many Organizations. In order to remain in production, business organizations are faced with an inevitable need for change. Transformations determine which companies thrive, and that fades. To effect the move, the company faces resistance since you don't know how to go about it, who to involve, and what is in it for employees (Burnes, B., & Randall, J. 2015). There exist many theories that try to explain management change, but the outstanding one is Kotter's 8-step change model. According to Kotter, successful change in an organization such as Walmart retail cooperation involves systematic steps these steps are Establishing a sense of urgency, create a coalition, Develop vision and strategy, communicate the vision, empower broad-based action, Generating short-term wins, consolidating gains and producing more change and anchoring new approaches into the society. These steps and their application are discussed below.
Creating a sense of urgency
Intelligence urgency refers to communicating with employees on the importance of acting promptly and without delay. It describes a positive state of mind that managers should evoke to those they lead. It is not a tool of pointing how competitors are better off or showing people poor sales statistics, but, opens a convincing honest dialogue about the internal affairs of the business (Centrella, S. 2019). As a leader of a company such as Walmart retail store, one can do the following to create a sense of urgency: see probable uncertainties and extend proposal of what can take place in future, and also requests outside help from customer and business people to reinforce his case.
Creating a coalition
At this stage of transformation of a company, the management unites a group of people who have qualities to lead and can facilitate teamwork. Convincing group staff that change is important takes able leadership qualities and visible assistance from the organization. In order to create a strong coalition, one has to spot leaders and stakeholders who commit one to team building and assess the team for weaker areas.
Vision for change
Change comes about because of the idea that things can be handled differently. Having a clear vision can help employees understand why they have to do this and that in the company. If the workforce sees for themselves what you intend to archive, the directive given tends to make sense and is followed without resistance (Lawrence, P. 2014). What one needs to do in order to archive vision change includes determining the principles that are essential to change, documenting in summary where you see the company in prospect, create strategies to meet objectives i ...
We at Think Talent believe that strong organization culture help build an environment with meaning, and offer ways to interpret and shape events and situations.
Read attachedpages about 3-M and their approach to innovationRes.docxmakdul
Read attachedpages about 3-M and their approach to innovation
Research one of 3M’s innovations.
Write a full two page paper in which you respond to the following questions:
1. How did the creative thinking process work in the development of this product? Describe what took place in each of the four steps.
2. Analyze what type of innovation this was—invention, extension, duplication, or synthesis. What characteristics of the innovation have led you to this conclusion?
3. Explain which of the sources of innovative ideas discussed in this week’s reading help account for this product’s success and why?
Include a minimum of two sources
The Entrepreneurial Mind-Set in Organizations: Corporate Entrepreneurship
Thus, 3M’s philosophy was born. Innovation is a numbers game: The more ideas, the better the chances for a successful innovation. In other words, to master innovation, companies must have a tolerance for failure. This philosophy has paid off for 3M. Antistatic videotape, trans- lucent dental braces, synthetic ligaments for knee surgery, heavy-duty reflective sheeting for construction signs, and, of course, Post-it notes are just some of the great innovations devel- oped by the organization. Overall, the company has a catalog of 60,000 products.40
Today, 3M follows a set of innovative rules that encourages employees to foster ideas. The key rules include the following:
•
Don’t kill a project. If an idea can’t find a home in one of 3M’s divisions, a staffer can devote 15 percent of his or her time to prove it is workable. For those who need seed money, as many as 90 Genesis grants of $50,000 are awarded each year.
• Tolerate failure. Encouraging plenty of experimentation and risk taking allows more chances for a new product hit. The goal: Divisions must derive 25 percent of sales from products introduced in the past five years. The target may be boosted to 30 percent in some cases.
• Keep divisions small. Division managers must know each staffer’s first name. When a division gets too big, perhaps reaching $250 million to $300 million in sales, it is split up.
• Motivate the champions. When a 3M employee has a product idea, he or she recruits an action team to develop it. Salaries and promotions are tied into the product’s progress. The champion has a chance to someday run his or her own product group or division.
• Stay close to the customer. Researchers, marketers, and managers visit with customers and routinely invite them to help brainstorm product ideas.
•
Share the wealth. Technology, wherever it is developed, belongs to everyone.41 3-4c structuring the Work environment
Structuring the Work environment
When establishing the drive to innovate in today’s corporations, one of the most critical steps is to invest heavily in an innovative environment. A top-level manager’s job is to create a work environment that is highly conducive to innovation and entrepreneurial behaviors. Within such an environment, each employee has the opport ...
CHANGE MANAGEMENT AND COMMUNICATION STRATEGY
CHANGE MANAGEMENT AND COMMUNICATION STRATEGY Comment by Anne Richards: Report format required with table of contents, executive summary (succinct overview of whole report, about one page.
Change management planning process within an organization development model
Executive summary
Introduction
Organizations in the present day are in a constant state of change. This is necessary as they respond to the call of the fast-changing business environment in which they operate. External, internal, global, and technological environments are fast-changing hence the need to change a management strategy (Butler, 2015). √ This has a meaning that workplace systems together with strategies must continually change to adapt to these trends. A case study is presented in this paper where the management is to plan and communicate changes in senior management and additional stuff. The key emphasis is given to the way, the management is going to plan, communicate and ensure the organizations adopts these changes without affecting the morale of workers. It will be argued that a comprehensive communication strategy is Comment by Anne Richards: There has to be a significant change to ethos of business eg expansion overseas or takeover/merger
essential …
Change management planning process within an organization development model
A good management change plan can bring a smooth transition and incorporation of changes in an organization. This plan will ensure employees are well guided in the whole process of change. Comment by Anne Richards: Write this as an argument statement and put in Executive Summary
Introduction
Studies have shown that There is a 70 % failure rate in the incorporation of changes in an organization. The biggest obstacle has been negative attitudes from employees (Pollack, 2015). How do we then curb this ugly side of the organizational changes? The following are smooth steps that will help plan for the changes in employee structure. Comment by Anne Richards: First sentence but provide soutce
Defining the change clearly and aligning it with the business goals; employees should be notified about the changes and be educated on how it is in line with business goals and objectives. Clear communication and explanation of the change and how it relates to the business mission, vision, objectives, and strategy will give employees an insight into the importance of these changes. Employees should be notified about the changes, provided regular updates and be educated on how it is in line with business goals and objectives. Determination of the impacts of the affected group will be key in carrying out the changes. It is a heart taking moment for senior employees to be demoted in this case or for their roles to be merged and one or two employees retrenched. Comment by Anne Richards: Rewrite as one complete strong sentence Comment by Anne Rich ...
Improving Organizational Culture
Name
University Name
LDR/535
Dr. R. Green
February 21, 2022
Hello and thank you in advance for your time in regards to improving organizational culture. My name is Name and I will be presenting content suggested for my current employer, Hendrick Health. Again, thank you for your undivided attention.
Introduction
Hendrick Health’s Current Culture
Change Management Plan:
Kotter’s 8-Step Model
Desired Outcome
Alignment Analysis
Conclusion
(Gardner, n.d.)
Improving Organizational Culture
Organizational culture is the strategies that an enterprise uses to succeed in its operations. They comprise the strategies used to carry out operations, values, missions, and visions. Over time, the goals of the organization and values that workers uphold may change, necessitating the enhancement of the culture to align with the transformations. Additionally, the prevailing strategies may no longer be effective, necessitating changes (Yaremchuk, 2020). In such a situation, it is necessary to transform the organizational culture so that it is in tandem with significant factors such as the enterprise's mission, vision, and strategies. This essay examines Hendrick Health's organizational culture to determine the areas that need improvement. It uses Kotter's 8-step framework to incorporate the necessary changes and afterward outlines the desired outcomes of the change. It also scrutinizes the resulting alignment of the organizational culture with the organization's mission, vision, values, and strategies.
Hendrick Health’s Current Culture
Respecting diversity
Encourages personnel to problem solve
Prioritizes well-being of employees and patients
Issues
Increasing conflicts between employees
Inadequate communication
(Hendrick Health, 2021)
Hendrick Health’s Current Culture
Hendrick Health has a distinct organizational culture that steers its operations. Some of the core cultural practices that define it include respecting the diversity present in society by employing employees from different cultural affiliations and treating them all equally. The organization also encourages its personnel to be innovative by finding creative solutions to the problems that arise in the organization (Harrison et al., 2021). Additionally, the organization prioritizes the happiness of its employees and patients. It also believed in giving back to society. Despite the efficiency of Hendrick Health's culture, several shortcomings have been noted in the organization that necessitates changes in its current culture. For instance, cases of conflicts emerging between workers have increased significantly over the past few months. The conflicts are attributed to inadequate communication at all levels of the organization (Alghamdi, 2018). Therefore, it is necessary to improve the organizational culture by making effective communication part of it.
Change Management Plan
Kotter’s 8-Step Model
Creating a Climate for ChangeStep 1Step 2Step 3Create a ...
Analyzing an organization using nadler &tushman’s congruence modelwritingessayz
The change management is a fundamental part of an organization.
Behaviors and attitudes of people, who are connected with the organization, are affected when decisions and actions are taken for any change in the organization.
The changes can be threatening for the people linked with the organization, while the change can be positive for the organization.
Running head 8-STEP MODEL18-STEP MODEL7.docxhealdkathaleen
Running head: 8-STEP MODEL 1
8-STEP MODEL 7
Managing Organizational Change
Student’s name:
Professor’s name:
Course title:
Date:
Managing Organizational Change
The innovation in the business world has lead to quick change in numerous Organizations. So as to stay underway, business associations are confronted with an unavoidable requirement for change. , the business must embrace innovation and procedures so as to manage contenders. Changes figure out which organizations flourish, and that blurs. To impact the move, the organization faces obstruction since you don't have a clue how to go about it, who to include, and how might this benefit representatives (Burnes, B., and Randall, J. 2015). There exist many theories that try to explain management change, but the outstanding one is Kotter's 8-step change model. According to Kotter, successful change in an organization such as Sear Roebuck cooperation involves systematic steps. These steps are establishing a sense of urgency, create a coalition, Develop vision and strategy, communicate the vision, empower broad-based action, Generating short-term wins, consolidating gains and producing more change and anchoring new approaches into the society. These steps and their application in management change are discussed below.
Creating a sense of urgency
Intelligence urgency refers to communicating with employees on the importance of acting promptly and without delay. It describes a positive state of mind that managers should evoke to those they lead. It is not a tool of pointing how competitors are better off or showing people poor sales statistics, but, opens a convincing honest dialogue about the internal affairs of the business (Centrella, S. 2019). As a leader of a company such as Sears Roebuck Company, one can do the following to create a sense of urgency: see probable uncertainties and extend proposal of what can take place in future, and also requests outside help from customer and business people to reinforce his case
Creating a coalition
At this phase of change of an organization, the administration joins a gathering of individuals who have characteristics to lead and can encourage collaboration. A solid group from over the association is a significant instrument for pioneers who are supporting for new change in the organization. Concluding who to remember for the group is additionally significant. A significant instrument in an alliance is decent variety: the group made must contains people who have immense experience, aptitudes, and systems in the business world. Character characteristics likewise assume a basic job in the business condition and influence our day by day exercises and association with others in the association. Childishness and interruptions is a portion of the individual qualities that prevent cooperation, accordingly easing back the procedure of progress. Persuading bunch staff that change is significant takes capable initiative characteristics and noticeabl ...
Running head 8-STEP MODEL18-STEP MODEL7.docxtoddr4
Running head: 8-STEP MODEL 1
8-STEP MODEL 7
Managing Organizational Change
Student’s name:
Professor’s name:
Course title:
Date:
Managing Organizational Change
The innovation in the business world has lead to quick change in numerous Organizations. So as to stay underway, business associations are confronted with an unavoidable requirement for change. , the business must embrace innovation and procedures so as to manage contenders. Changes figure out which organizations flourish, and that blurs. To impact the move, the organization faces obstruction since you don't have a clue how to go about it, who to include, and how might this benefit representatives (Burnes, B., and Randall, J. 2015). There exist many theories that try to explain management change, but the outstanding one is Kotter's 8-step change model. According to Kotter, successful change in an organization such as Sear Roebuck cooperation involves systematic steps. These steps are establishing a sense of urgency, create a coalition, Develop vision and strategy, communicate the vision, empower broad-based action, Generating short-term wins, consolidating gains and producing more change and anchoring new approaches into the society. These steps and their application in management change are discussed below.
Creating a sense of urgency
Intelligence urgency refers to communicating with employees on the importance of acting promptly and without delay. It describes a positive state of mind that managers should evoke to those they lead. It is not a tool of pointing how competitors are better off or showing people poor sales statistics, but, opens a convincing honest dialogue about the internal affairs of the business (Centrella, S. 2019). As a leader of a company such as Sears Roebuck Company, one can do the following to create a sense of urgency: see probable uncertainties and extend proposal of what can take place in future, and also requests outside help from customer and business people to reinforce his case
Creating a coalition
At this phase of change of an organization, the administration joins a gathering of individuals who have characteristics to lead and can encourage collaboration. A solid group from over the association is a significant instrument for pioneers who are supporting for new change in the organization. Concluding who to remember for the group is additionally significant. A significant instrument in an alliance is decent variety: the group made must contains people who have immense experience, aptitudes, and systems in the business world. Character characteristics likewise assume a basic job in the business condition and influence our day by day exercises and association with others in the association. Childishness and interruptions is a portion of the individual qualities that prevent cooperation, accordingly easing back the procedure of progress. Persuading bunch staff that change is significant takes capable initiative characteristics and noticeabl.
1. A corporations distribution of additional shares of its own s.docxcuddietheresa
1.
A corporation's distribution of additional shares of its own stock to its stockholders without the receipt of any payment in return is called a: (Points : 2)
.
1. Like the modernists, postmodern writers focused on subjective e.docxcuddietheresa
1. Like the modernists, postmodern writers focused on subjective experience rather than objective cultural norms. (1 point)
expressing or dealing with facts or conditions as perceived without distortion by personal feelings, prejudices, or interpretations
characteristic of or belonging to reality as perceived rather than as independent of mind
characteristic of or belonging to the superficial world
none of the above
2. They reeled, whirled, swiveled, flounced, capered, gamboled, and spun. (1 point)
insult
twists; intricate designs
leapt; frolicked
sharp; pounding
3. He began to think glimmeringly about his abnormal son who was now in jail, about Harrison. (1 point)
beginning
watchfulness; caution
leapt; frolicked
intermittently; unsteadily
4. Stokesie’s married, with two babies chalked up on his fuselage already, but as far as I can tell that’s the only difference. (1 point)
central body portion of an airplane
evil; spiteful
handicaps; obstructions
none of the above
Read the following paragraph and answer questions 5–8.
Scientists report (1) that creatures living in the deep sea are in danger of starving to death. Millions of undiscovered species live, in the deep sea. Creatures in the seabed are suffering from growing food shortages. Which may be a result of rising sea temperatures. Scientists believe that some species will die out, those that can survive on a low food supply will continue living. Not much is known about the creatures that live in the deep sea, not much is known about the changes in their diets. Scientists estimate that up to 10 million species live in the depths of the sea. Most animals of the deep rely on food chains that begin. In the lighted realms of the sea. Microscopic plants called phytoplankton. Capture the sun and start the food cycle. (2) Wherever there are animal droppings, there is a constant rain of organic matter (3) that feeds the bottom dwellers.
5. The underlined part of sentence 1 is what kind of clause? (1 point)
adverbial clause
adjectival clause
noun clause
6. The underlined part of sentence 2 is what kind of clause? (1 point)
adverbial clause
adjectival clause
noun clause
7. The underlined part of sentence 3 is what kind of clause? (1 point)
adverbial clause
adjectival clause
noun clause
Essay
Note: Your teacher will grade your response to ensure that you receive proper credit for your answer. Your response should include the following to receive the points in parentheses:
Respond in 3–5 complete sentences. (5 pts)
8. Rewrite the paragraph above, correcting any fragments and run-on sentences. Be sure to use correct punctuation. (5 points)
True or False
9. The Beat Generation was a group of writers who fought to maintain traditionalism in America. (1 point)
true
false
10. Satire is used to make serious situations appear humorous using irony. (1 point)
true
false
11. Absurdism is the attempt to show the absurdity of t.
1. As the degree of freedom increase indefinitely, the t distribu.docxcuddietheresa
1.
As the degree of freedom increase indefinitely, the t distribution approaches the normal distribution. (Points : 1)
[removed] [removed] [removed] [removed]
.
1-Explain how the topography of the United states can affect the wea.docxcuddietheresa
1-Explain how the topography of the United states can affect the weather.
2-
Explain why or why not the bodies of water that are in close proximity to the Commonwealth (P.A.) can affect our weather.
3-
Explain how sometimes it can we warmer in Alaska in December than here in PA?
4-
Explain how the temperature can range 30 degrees in Pittsburgh to 55 Philadelphia during the month of January.
5
Explain how the temperature can range from 75 degrees in Pittsburgh to 45 in Philadelphia during the month of May.
6-
Explain how Texas can sometimes be colder than PA during the winter.
7
.
Explain how Florida can sometimes be cooler than PA during the summer.
.
1. An exporter faced with exposure to a depreciating currency can.docxcuddietheresa
1.
An exporter faced with exposure to a depreciating currency can reduce transaction exposure with a strategy of: (Points : 1)
[removed] [removed] [removed] [removed]
.
1. According to the central limit theorem, a population which is .docxcuddietheresa
1.
According to the central limit theorem, a population which is skewed to begin with will still be skewed when it is re-formed as a distribution of sample means. (Points : 1)
.
1. Which of the following is not a class of essential nutrient.docxcuddietheresa
1. Which of the following is not a class of essential nutrient?
a. Dietary supplements
b. Carbohydrates
c. Lipids
d. Minerals
2. Which of the following statements about the nutrient composition of the American diet is true?
a. It contains too little protein
b. It contains too little carbohydrate
c. It contains too little fat
d. It contains too many calories
3. A kcalorie is a measure of
a. Heat energy
b. Fat in food
c. Nutrients in food
d. Sugar and fat in food
4. Which of the following nutrients can directly supply energy for human use?
a. Lipids and oils
b. Fiber
c. Vitamins
d. Minerals
5. Gram for gram, which provides the most energy?
a. Carbohydrates
b. Proteins
c. Alcohol
d. Fats
6. Which of the following yield greater than 4 kcalories per gram?
a. Plant fats
b. Plant carbohydrates
c. Plant proteins
d. Animal proteins
7. Which of the following contain no calories?
a. Alcohol
b. Proteins
c. Carbohydrates
d. Vitamins
8. Which one of the following is a carbohydrate?
a. apples
b. chicken
c. potatoes
d. both a and c
9. Which of the following is a protein?
a. apples
b. chicken
c. potatoes
d. both a and c
10. Which of the following is a lipid?
a. oils
b. fat
c. cholesterol
d. all the above
11. Fats:
a. Regulate body temperature b. protect organs
c. produce energy d. All of the Above
12. Water is _____ of a person's total body weight.
a. 40% b. 65%-75%
c. 10% - 20% d. None of the above
13. When looking at the ingredient label of a bottled spaghetti sauce, you see that olive oil is the second ingredient. This means that
a. Olive oil is the second ingredient by alphabetical listing
b. Olive oil is just one of the ingredients present in the sauce
c. Olive oil is the second ingredient by weight
d. Olive oil is the second ingredient by amount present in the sauce
14. How many kcalories are provided by a 2-oz brownie with icing? Its nutrient composition is 1g of protein, 5g of fat, and 15g of carbohydrates
a. 89
b. 109
c. 84
d. 159
15. Which of the following provides the most kcalories?
a. 5g carbohydrate
b. 3g fat
c. 4g protein
d. 2g alcohol
16. One-half of a mashed potato with milk contains 2g of protein, 1g of fat, and 14g of carbohydrate. What percentage of the total kcalorie content is provided by carbohydrates
a. 19%
b. 72%
c. 82%
d. 77%
17. True or False: A nutrition facts label can list 0 grams of fat even if the food does in fact contain some fat.
.
1. The process by which one group takes on the cultural and other .docxcuddietheresa
1. The process by which one group takes on the cultural and other traits of a larger group is called _______. (1 point)
assimilation
pluralism
culture
integration
2. Chinatown in San Francisco and Little Havana in Miami are examples of _______. (1 point)
assimilation
pluralism
culture
integration
3. The Salad Bowl analogy of U.S. society states that (1 point)
ethnic groups living in the United States retain unique features, but also contribute to American culture as a whole.
all ethnic groups’ cultures have melted overtime into one distinct culture.
ethnic groups are entirely separated in U.S. society and have no influence upon one another.
immigrants must abandon their traditions to be successful in U.S. society.
4. A form of government in which a king or queen acts as head of state while parliament makes legislation is called a ________. (1 point)
monarchy
democracy
democratic parliament
constitutional monarchy
5. Based on the text, what was the African diaspora? (1 point)
the transporting of Africans to the New World for slave labor
the dispersion of Africans during and after the trans-Atlantic slave trade
the multiculturalism of African American colonies in the New World
the assimilation of African culture into that of the United States
6. Which is the term for a completely structured language that develops from a blending of native languages and introduced languages? (1 point)
Pidgin
Creole
Esperanto
Dialect
7. Which movement was initiated in the 1960s by Quebecer Réne Lévesque? (1 point)
a movement to give indigenous people their own province
a movement to make French the official language of Canada
an initiative to put an end to all immigration into Canada
a movement to make Quebec an independent sovereignty
8. Which U.S. city is best known for celebrating the tradition of Mardi Gras? (1 point)
San Francisco
New York City
New Orleans
Miami
9. Which country is responsible for laying Canada’s cultural foundation? (1 point)
Great Britain
France
The United States
Germany
10. Which group makes up the largest segment of the Mexican population? (1 point)
Spanish
Indigenous peoples
Mestizos
Aztecs
.
1. Milestone InvestingCompare and contrast the interests of .docxcuddietheresa
1. Milestone Investing
Compare and contrast the interests of entrepreneurs and investors to the concept of milestone investing? Is there the potential for conflict of interest? How can conflict be resolved? Respond to two of your classmates’ postings.
2. NVCA
Explore the website of the National Venture Capital Association. Briefly review the membership list and the focus of the venture funding association. Discuss the economic importance of venture backed companies to the U.S. Economy. Provide examples. Respond to two of your classmates’ postings.
.
1. All dogs are warm-blooded. All warm-blooded creatures are mamm.docxcuddietheresa
1.
All dogs are warm-blooded. All warm-blooded creatures are mammals. Hence, all dogs are mammals.
True or False: The sentence, “Hence, all dogs are mammals,” is a premise in this argument. (Points : 1)
.
1-3 Final Project Milestone #1 ProposalThroughout this course.docxcuddietheresa
1-3 Final Project Milestone #1: Proposal
Throughout this course you will be asked to make wiki posts about a company in which you are a stakeholder. Before you can make your first post (due next week), you must submit a proposal to your instructor below.
This 1–2 page proposal must:
Identify the company you have selected
Give a brief synopsis of the company, summarizing its purpose and goals
State your rationale and reason for selecting this company
Describe your role as a stakeholder in this company
Describe at least three other stakeholders and their relationship to the company you have selected
Conclusion: what you hope to gain/understand as you research about this company
After the handshake is agreed upon, I will give the comany that I have chosen. Paper must be:
1-2 page APA.
Pass Turnitin
Received on or before the deadline.
.
1-Please explain Ethical Universalism. Should organizations be socia.docxcuddietheresa
1-Please explain Ethical Universalism. Should organizations be socially responsible to their stakeholders?
2
What factors go into putting together a Strong Management Team?
3-
Please discuss how Benchmarking by adopting Best Practices of other companies and enacting Continuous Improvement aids in Organizational Performance.
4-
How does an organization develop an High Performance Culture?
.
1-an explanation of why the Marbury v. Madison case is a landmar.docxcuddietheresa
1-an explanation of why the
Marbury v. Madison
case is a landmark decision. Then briefly describe the Supreme Court case you reviewed and explain the significance of the
Marbury v. Madison
decision on the outcomes of the case. Be specific.
Note: Put the name of the Supreme Court case you reviewed in the first line of your post. You will be asked to respond to a colleague who selected a different Supreme Court case than you did.
Powers of the Supreme Court
There are a number of Supreme Court cases that have significantly impacted law and public policy. As you progress through the course, you will review many of these cases. For this Discussion, you are asked to consider the significance of the
Marbury v. Madison
case.
In the presidential election of 1800, Thomas Jefferson defeated the incumbent president, John Adams, a Federalist. Before John Adams left office, he appointed judges and justices of the peace for the District of Columbia who also were Federalists. All of the appointments for the new judges and justices of the peace were approved in a mass Senate hearing. However, four of the justices of the peace did not receive their commissions before John Adams’ presidency was over. One of these justices of the peace, William Marbury, petitioned the Supreme Court to force James Madison, the new Secretary of State under Jefferson, to deliver his commission. Marbury cited the Judiciary Act of 1789 which gave the Supreme Court the power to take such an action. In the end, Chief Justice John Marshall of the Supreme Court declared that the Judiciary Act of 1789 was unconstitutional and then denied Marbury’s petition.
This decision was the first time in history that the Supreme Court deemed a legislative act to be unconstitutional. As a direct result of the case, the concept of judicial review was established and the checks and balances of the U.S. Government were further defined.
2-a brief explanation of the Supreme Court’s role in policy making. Then describe two strengths and two limitations of the Supreme Court’s role in policy making.
Role of the Supreme Court in Policy Making
While the U.S. Supreme Court is extremely powerful, theoretically, it is not able to create law or public policy in the way that Congress or the President does. However, the Supreme Court is able to review public policies or laws that are disputed and determine their constitutionality. Supreme Court justices must determine which cases or disputes to hear and then determine if the laws or policies in such cases are constitutional. If they rule that the laws or policies are unconstitutional, they make recommendations about how the laws or policies should be changed or adapted. In this way, the Supreme Court engages in policy making.
To prepare for this Discussion:
Review the Preface and Introduction in the course text,
Landmark Supreme Court Cases: The Most Influential Decisions of the Supreme Court of the United States.
Consider the history of the Supreme Court a.
1-Discuss research that supports the hypothesis that a person’s ac.docxcuddietheresa
1-Discuss research that supports the hypothesis that a person’s action in the environment affects depth perception.
2-Name and discuss two characteristics of optic flow.
3-What is optic ataxia? Describe the method, results, and implications of the research by Schindler on optic ataxia patients
4-Contrast the three types of dichromatism, in regard to rates, neutral points, color experience, and proposed physiological cause.
5-Name, define, and give an example (in words) of six pictorial depth cues.
Due Sunday by 5PM
.
1-Imagine you are a historian, and the only existing sources of evid.docxcuddietheresa
1-Imagine you are a historian, and the only existing sources of evidence
regarding the conquest are documents from Indigenous sources. What can we
conclude by analyzing the Florentine Codex, the Annals of Tlatelolco, as well
as the excerpts from Oaxaca and Yucatan that best describes the conquest
from the perspective of the Indigenous population?
2-In 1844, U. S. President James K. Polk ran on a Democratic platform that
supported manifest destiny. Manifest Destiny is the idea that Americans were
predestined to occupy the entire North American continent. The last act of
Polk's predecessor, John Tyler, had been to annex the Republic of Texas in
1845. Polk wanted to lay claim to California, New Mexico, and land near the
disputed southern border of Texas. Mexico, however, was not so eager to let
go of these territories. What ensued later is referred in the historical records as
the Mexican American War. Examine the causes that precipitated the
Mexican American War, as well as the end result of this conflict.
.
1-How does relative humidity affect the comfort of people Can you e.docxcuddietheresa
1-How does relative humidity affect the comfort of people? Can you explain the physiological reasons for this?
2-The diurnal (daily) relationship between temperature and humidity is such that the lowest humidity should occur in the afternoon hours. It is during these times, however, when it often seems to be most humid and uncomfortable. What could be the reason for this
perceived
inconsistency?
3- When dew forms on outdoor objects, can it be assumed that the atmosphere is saturated? If so, why is there often no fog accompanying the dew?
4-
Can you think of any agents or circumstances that may cause the mixing ratio in a room to change?
.
1-1) In general, what is the effect of one party being mistaken abou.docxcuddietheresa
1-1) In general, what is the effect of one party being mistaken about the subject matter of
a contract?
a. The mistaken party can rescind the contract.
b. Either party can rescind the contract, and the mistaken party can recover damages.
c. Neither party can rescind the contract or recover damages.
d. Either party can rescind the contract and/or recover damages.
e. Either party can rescind the contract.
2-5) In Wilson v. Western National Life Insurance Company, involving the party who lied
allegedly regarding prior drug abuse in order to obtain life insurance, what was
the holding of the court when the party later died from a drug overdose?
Unit 3 Examination
a. The life insurance company had to pay the proceeds because if the plaintiff’s medical
records had been consulted, the drug abuse would have been discovered.
b. The life insurance did not have to pay the proceeds only because the deceased’s wife
was unaware of the misrepresentation.
c. The life insurance had to pay the proceeds because the deceased’s wife actually paid
the premiums.
d. The life insurance company had to pay the proceeds because the plaintiff was not
using drugs during the time the application for insurance was made.
e. The life insurance company did not have to pay the proceeds because of the concealment
of the drug abuse.
3-8) Frank had a bicycle that he advertised for sale, honestly believing it to be a 1999
model even though it was actually a 1996 model. There were significant improvements
in the frame material, not readily apparent, made between 1996 and 1999 to
this model bicycle. The buyer believed Frank’s statement that it was a 1999 model,
and was excited to be getting a model incorporating the improvements. After discovering
that the bike was actually a 1996 model, the buyer could avoid the contract on
the basis of:
a. unilateral mistake.
b. fraud.
c. mutual mistake.
d. B and C.
e. none of the above.
Unit 3 Examination
Business Law
4-9) The owner of a gym tells Ruppert that if he joins the gym for a year and hires a personal
trainer, his body will be more attractive to women and his life will change forever.
Ruppert joins and hires a personal trainer, but otherwise his life remains the
same. The statements of the gym owner could be described as:
a. statements of fact.
b. statements of opinions.
c. predictions about the future.
d. both B and C.
e. A, B and C.
5-10) Which of the following is the false statement?
a. A legal right arising from a breach of contract may be assigned.
b. The same right can be assigned more than once.
c. You must get everyone’s consent to make a novation.
d. Purely mechanical duties are not delegable.
e. There is a guarantor in a delegation.
6-11) When there has been an assignment of rights under a contract, who has a duty to
notify the obligor of the assignment?
a. The assignor.
b. The assignee.
c. Both the assignor and the assignee.
d. Neither the assignor nor the assi.
1- How did the United States become involved in the politics of Sout.docxcuddietheresa
1- How did the United States become involved in the politics of Southeast Asia? Describe two key decisions that escalated American involvement and determine their impact. How did a lack of political clarity in declaring the war’s objectives affect the military’s ability to fight?
2-
• Describe how students mobilized to protest in the 1960s. Why did student activism become so visible at this time?
200 words minimum.
.
1- I need someone who read the book (V for Vendetta) and saw the mov.docxcuddietheresa
1- I need someone who read the book (V for Vendetta) and saw the movie V.
2- The essay will be about the difference between Evey in the book and Evey in the movie.
3- The thesis will be
( Evey has big part in the story of V, but there is a big different in her character between the movie and the book ).
.
1- Define arbitration.2- Who is responsible for paying an arbitr.docxcuddietheresa
1- Define arbitration.
2- Who is responsible for paying an arbitrator’s fee?
3- When are punitive damages awarded?
4- What is the best for business necessity?
5- Do entities today use "constructive discharge" as a way to get rid of people so that they do not have to adhere to the WARN act?
.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
Honest Reviews of Tim Han LMA Course Program.pptxtimhan337
Personal development courses are widely available today, with each one promising life-changing outcomes. Tim Han’s Life Mastery Achievers (LMA) Course has drawn a lot of interest. In addition to offering my frank assessment of Success Insider’s LMA Course, this piece examines the course’s effects via a variety of Tim Han LMA course reviews and Success Insider comments.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
The French Revolution Class 9 Study Material pdf free download
Discussion 1Post 1Top of FormToday, data quality and privac.docx
1. Discussion 1
Post 1:
Top of Form
Today, data quality and privacy are important components in
any organization around the world. Thus , project managers are
required to come up with proper ways of ensuring better data
quality and privacy to ensure there is availability and improve
customer service that will go to the heart of enabling the
organization have a proper and functioning system at the end of
the day. The managers need to adopt the following
recommendations for the business as follows. The first
recommendation is the need to have a high level of accuracy
and measurement when it comes to degree where the data values
are obtained. Data accuracy is very important in the business as
wrong values will produce wrong output and this will affect the
quality of decision making process at the end of the day
(Chiregi & Navimipour, 2016) Another important mechanism is
to ensure that all the data is complete and contains all the
required attributes that will ensure there is proper data that will
used in the decision making process. Also, there is need for the
data to be consistency and this means that all the attributes
should be uniform and all the instances and references from the
set of data (Pearson & Wegener,2013). Thus, all the data
collected need to be accurate and all values be consistent form
the source. Finally, there is need to have a unique
demonstration of the records that will need to be represented
within the data sets and this will remove the element of
duplicates at the end of the day.
References
Chiregi, M., & Navimipour, N. J. (2016). A new method for
trust and reputation evaluation in the cloud environments using
the recommendations of opinion leaders' entities and removing
the effect of troll entities. Computers in Human Behavior, 60,
280-292.
2. Pearson, T., & Wegener, R. (2013). Big data: the organizational
challenge. Bain Co.
Response1:
Post 2:
Top of Form
Recommendations that IT managers group collectively provide
In the modern workplace, Information Technology Managers (IT
Managers) plays a vital role. IT managers helps to implement
and administrate technology within their organization. He gives
proper direction to the organization, the communications system
and the structure. He ensures that the long-term objectives are
translated into concrete plans of actions and understood and
supported by people working at various levels. Other
responsibility of the manager is a system of communications
which enables managers throughout the organization to be
aware, and the manager responsible for the systems stay
informed of the changes that are taking place (How do
Managers (Leaders) Contribute to an Organizations?, 2012).
Below are some recommendations that an IT Managers provide:
Planning and Assessments: The organization need to identify
the strengths, weaknesses and outside threats to work against its
success and name the problem or issue that they are concerned
about. It should utilize their current network to identify more
people interested in the issue and need to propose a meeting to
get together and discuss possible ways to work together.
Create a structure: A well-designed structure help the group to
maintain order and resolve disagreements. It gives the identity
to the people who join the group, as well as to the group itself
(15. Improving Organizational Management and Development,
n.d.).
Plan for finances: Organizations identity depends upon the size
3. and scope of the organization's finances. The organization
should make sure that they have enough funding to provide
services, keep initiative going. It will help them maintain good
relationships with suppliers, and anyone else whom the
organization pay for goods and services.
Enabling the communication within and outside the
organization:Employee engagement is one of the most written
and talked about issues today in business. The organization
should have rust on the employees and employees need to know
that their managers and executives care about them as people as
well as being committed to their success. The organization
should focus on each department on improving its procedures
and targeting its activities on better achieving the company’s
competitive differentiation through what people do and how
they do it (15. Improving Organizational Management and
Development, n.d.).
References
Ctb.ku.edu. (2020). 15. Improving Organizational Management
and Development | Community Tool Box. [online] Available at:
https://ctb.ku.edu/en/improve-organizational-management-and-
development [Accessed 20 Feb. 2020].
Rao, S. (2020). How do Managers (Leaders) Contribute to an
Organizations?. [online] Citeman.com. Available at:
https://www.citeman.com/19881-how-do-managers-leaders-
contribute-to-an-organizations.html [Accessed 20 Feb. 2020].
Response 2:
Running head: DATA SECURITY PRACTICES1
DATA SECURITY PRACTICES7
4. Discussion 2
Post3:
Top of Form
Principles for Effective Innovation
In a company, there are numerous uncertainties and variables,
so it’s not possible to control them effectively; thus, the
principle can provide the necessary guidance to effective
innovations. There are several guiding principles for
innovations. Here are some of the principles that will make a
company run smoothly.
Involving the customer experience within a project – If an
organization fails to involve the customers in this process, then
it’s operating in an organization’s perspective rather than for
the customers. Ignoring the input of the customers will
negatively affect the reputation of the organization.
Innovation strategy - Teams should understand what they are
doing. This will help a company to maintain existing customers
and attract new customers or penetrate new markets (Curley,
2016). If the innovation strategy is handled well, the
shareholders will have an opportunity to support the
organization.
Innovation when people convert problems to ideas – New ideas
were brought through some kind of questions, problems and
snags (The Essence of Innovation: 5 Principles, n.d.). To
implement any innovations, it needs an atmosphere which
encourages some problems, inquiries, etc. then the teams will
work effectively.
Have an objective - If all the employees within a company have
a sense of the organization’s objectives and its purpose, this
results in a robust innovation (Curley, 2016). Robust innovation
includes having a view of the future, knowing where to explore,
designing the right portfolio and making the necessary cultural
and structural commitments.
Open processes - An organization should open its processes to
the users; this will encourage diverse and new ideas and thus,
encouraging innovation.
5. Think Big - If an organization wants to be innovative, it should
have a team of think-tanks. This is an essential step for
revolutionary innovation. Look for all the possibilities,
customer’s requirements, competitors in the market, products
and then narrow the requirements to reach and fit in. For a
better result of the product aim high at the initial stage. Also
think about high-level strategies, collaboration and objectives.
Failure Strategy - Innovations in most cases, is a result of a
failure. Organizations usually improve and learn different
things from failures.
References
CenterforCreativeLeadership. (n.d.). The Essence of Innovation:
5 Principles. Retrieved
from https://www.ccl.org/multimedia/podcast/the-essence-of-
innovation-5-principles/
Curley, M. (2016). Twelve principles for open innovation
2.0. Nature, 533(7603), 314-316.
McKeen, J. D., & Smith, H. A. (2015). IT strategy: Issues and
practices. Pearson Higher Ed.
Bottom of Form
Response 3:
Post4:
Top of Form
Effective innovation should be able to help the organization
come up with new business models that can help it propel to
greater heights (McKeen, Smith & McKeen, 2014). To achieve
this, the organization should clearly know where it wants to go.
In this regard, it is important to define the objectives of
innovation. Customers should be built in the design using the
existing customer experience. This helps in coming up with
innovations that meet the customers’ needs (Kressel &
Winarsky, 2015). Organizations should be patient with the
changes brought about by new innovations especially when
6. long-term change is anticipated. New innovations require
continuous learning to improve and make them effective.
Organizations have to create innovation teams that ensure there
is innovation acceleration whenever it has been started to avoid
being overtaken by events.
References
McKeen, J. D., Smith, H., & McKeen, J. D. (2014). IT strategy.
Upper Saddle River, N.J: Pearson Education.
Kressel, H., & Winarsky, N. (2015). If you really want to
change the world: A guide to creating, building, and
sustaining breakthrough ventures. Boston, Massachusetts:
Harvard Business Review Press.
Bottom of Form
Response 4
Global
editionGlo
b
a
l
ed
it
io
n
this is a special edition of an established
title widely used by colleges and universities
throughout the world. Pearson published this
exclusive edition for the benefit of students
7. outside the United States and Canada. if you
purchased this book within the United States
or Canada you should be aware that it has
been imported without the approval of the
Publisher or author.
Pearson Global Edition
Global
edition
For these Global editions, the editorial team at Pearson has
collaborated with educators across the world to address a
wide range of subjects and requirements, equipping students
with the best possible learning tools. this Global edition
preserves the cutting-edge approach and pedagogy of the
original, but also features alterations, customization, and
adaptation from the north american version.
it
Strategy:
Issues and Practices
M
cK
een
Sm
ith
it Strategy
Issues and Practices
tHiRd edition
James D. McKeen • Heather A. Smith
8. t
H
iR
d
e
d
it
io
n
McKeen_1292080264_mech.indd 1 28/11/14 12:56 PM
IT STraTegy:
ISSueS and PracTIceS
A01_MCKE0260_03_GE_FM.indd 1 26/11/14 9:32 PM
A01_MCKE0260_03_GE_FM.indd 2 26/11/14 9:32 PM
IT STraTegy:
ISSueS and PracTIceS
T h i r d E d i t i o n
11. permitting restricted copying in the United Kingdom
issued by the Copyright Licensing Agency Ltd, Saffron House,
6–10 Kirby Street, London EC1N 8TS.
All trademarks used herein are the property of their respective
owners. The use of any trademark in this text
does not vest in the author or publisher any trademark
ownership rights in such trademarks, nor does the
use of such trademarks imply any affiliation with or
endorsement of this book by such owners.
ISBN 10: 1-292-08026-4
ISBN 13: 978-1-292-08026-0
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British
Library
10 9 8 7 6 5 4 3 2 1
Typeset in 10/12 Palatino LT Std by Integra Software Services,
Pvt. Ltd.
Printed and bound in Great Britain by Clays Ltd, Bungay,
Suffolk.
A01_MCKE0260_03_GE_FM.indd 4 26/11/14 9:32 PM
ConTEnTS
Preface 13
About the Authors 21
12. Acknowledgments 22
Section I Delivering Value with IT 23
Chapter 1 The IT Value ProPoSITIon 24
Peeling the Onion: Understanding IT Value 25
What Is IT Value? 25
Where Is IT Value? 26
Who Delivers IT Value? 27
When Is IT Value Realized? 27
The Three Components of the IT Value Proposition 28
Identification of Potential Value 29
Effective Conversion 30
Realizing Value 31
Five Principles for Delivering Value 32
Principle 1. Have a Clearly Defined Portfolio Value
Management
Process 33
Principle 2. Aim for Chunks of Value 33
Principle 3. Adopt a Holistic Orientation to Technology Value
33
Principle 4. Aim for Joint Ownership of Technology Initiatives
34
Principle 5. Experiment More Often 34
Conclusion 34 • References 35
13. Chapter 2 DelIVerIng BuSIneSS Value Through
IT STraTegy 37
Business and IT Strategies: Past, Present, and Future 38
Four Critical Success Factors 40
The Many Dimensions of IT Strategy 42
Toward an IT Strategy-Development Process 44
Challenges for CIOs 45
Conclusion 47 • References 47
Chapter 3 MakIng IT CounT 49
Business Measurement: An Overview 50
Key Business Metrics for IT 52
5
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6 Contents
Designing Business Metrics for IT 53
Advice to Managers 57
Conclusion 58 • References 58
Chapter 4 effeCTIVe BuSIneSS–IT relaTIonShIPS 60
The Nature of the Business–IT Relationship 61
The Foundation of a Strong Business–IT
14. Relationship 63
Building Block #1: Competence 64
Building Block #2: Credibility 65
Building Block #3: Interpersonal Interaction 66
Building Block #4: Trust 68
Conclusion 70 • References 70
Appendix A The Five IT Value Profiles 72
Appendix B Guidelines for Building a Strong Business–IT
Relationship 73
Chapter 5 BuSIneSS–IT CoMMunICaTIon 74
Communication in the Business–IT Relationship 75
What Is “Good” Communication? 76
Obstacles to Effective Communication 78
“T-Level” Communication Skills for IT Staff 80
Improving Business–IT Communication 82
Conclusion 83 • References 83
Appendix A IT Communication Competencies 85
Chapter 6 effeCTIVe IT leaDerShIP 86
The Changing Role of the IT Leader 87
What Makes a Good IT Leader? 89
How to Build Better IT Leaders 92
15. Investing in Leadership Development: Articulating the Value
Proposition 95
Conclusion 96 • References 97
MInI CaSeS
Delivering Business Value with IT at Hefty Hardware 98
Investing in TUFS 102
IT Planning at ModMeters 104
A01_MCKE0260_03_GE_FM.indd 6 26/11/14 9:32 PM
Contents 7
Section II IT governance 109
Chapter 7 effeCTIVe IT ShareD SerVICeS 110
IT Shared Services: An Overview 111
IT Shared Services: Pros and Cons 114
IT Shared Services: Key Organizational Success Factors 115
Identifying Candidate Services 116
An Integrated Model of IT Shared Services 117
Recommmendations for Creating Effective IT
Shared Services 118
Conclusion 121 • References 121
16. Chapter 8 SuCCeSSful IT SourCIng: MaTurITy MoDel,
SourCIng oPTIonS, anD DeCISIon CrITerIa 122
A Maturity Model for IT Functions 123
IT Sourcing Options: Theory Versus Practice 127
The “Real” Decision Criteria 131
Decision Criterion #1: Flexibility 131
Decision Criterion #2: Control 131
Decision Criterion #3: Knowledge Enhancement 132
Decision Criterion #4: Business Exigency 132
A Decision Framework for Sourcing IT Functions 133
Identify Your Core IT Functions 133
Create a “Function Sourcing” Profile 133
Evolve Full-Time IT Personnel 135
Encourage Exploration of the Whole Range
of Sourcing Options 136
Combine Sourcing Options Strategically 136
A Management Framework for Successful
Sourcing 137
Develop a Sourcing Strategy 137
Develop a Risk Mitigation Strategy 137
17. Develop a Governance Strategy 138
Understand the Cost Structures 138
Conclusion 139 • References 139
Chapter 9 BuDgeTIng: PlannIng’S eVIl TwIn 140
Key Concepts in IT Budgeting 141
The Importance of Budgets 143
The IT Planning and Budget Process 145
A01_MCKE0260_03_GE_FM.indd 7 26/11/14 9:32 PM
8 Contents
Corporate Processes 145
IT Processes 147
Assess Actual IT Spending 148
IT Budgeting Practices That Deliver Value 149
Conclusion 150 • References 151
Chapter 10 rISk ManageMenT In IT 152
A Holistic View of IT-Based Risk 153
Holistic Risk Management: A Portrait 156
Developing a Risk Management Framework 157
Improving Risk Management Capabilities 160
18. Conclusion 161 • References 162
Appendix A A Selection of Risk Classification
Schemes 163
Chapter 11 InforMaTIon ManageMenT:
STageS anD ISSueS 164
Information Management: How Does IT Fit? 165
A Framework For IM 167
Stage One: Develop an IM Policy 167
Stage Two: Articulate the Operational
Components 167
Stage Three: Establish Information Stewardship 168
Stage Four: Build Information Standards 169
Issues In IM 170
Culture and Behavior 170
Information Risk Management 171
Information Value 172
Privacy 172
Knowledge Management 173
The Knowing–Doing Gap 173
Getting Started in IM 173
19. Conclusion 175 • References 176
Appendix A Elements of IM Operations 177
MInI CaSeS
Building Shared Services at RR Communications 178
Enterprise Architecture at Nationstate Insurance 182
IT Investment at North American Financial 187
A01_MCKE0260_03_GE_FM.indd 8 26/11/14 9:32 PM
Contents 9
Section III IT-enabled Innovation 191
Chapter 12 TeChnology-DrIVen InnoVaTIon 192
The Need for Innovation: An Historical
Perspective 193
The Need for Innovation Now 193
Understanding Innovation 194
The Value of Innovation 196
Innovation Essentials: Motivation, Support,
and Direction 197
Challenges for IT leaders 199
Facilitating Innovation 201
20. Conclusion 202 • References 203
Chapter 13 when BIg DaTa anD SoCIal CoMPuTIng MeeT 204
The Social Media/Big Data Opportunity 205
Delivering Business Value with Big Data 207
Innovating with Big Data 211
Pulling in Two Different Directions: The Challenge
for IT Managers 212
First Steps for IT Leaders 214
Conclusion 215 • References 216
Chapter 14 effeCTIVe CuSToMer exPerIenCe 217
Customer Experience and Business value 218
Many Dimensions of Customer Experience 219
The Role of Technology in Customer Experience 221
Customer Experience Essentials for IT 222
First Steps to Improving Customer Experience 225
Conclusion 226 • References 226
Chapter 15 BuSIneSS InTellIgenCe: an oVerVIew 228
Understanding Business Intelligence 229
The Need for Business Intelligence 230
The Challenge of Business Intelligence 231
The Role of IT in Business Intelligence 233
21. Improving Business Intelligence 235
Conclusion 238 • References 238
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10 Contents
Chapter 16 TeChnology-enaBleD CollaBoraTIon 240
Why Collaborate? 241
Characteristics of Collaboration 244
Components of Successful Collaboration 247
The Role of IT in Collaboration 249
First Steps for Facilitating Effective Collaboration 251
Conclusion 253 • References 254
MInI CaSeS
Innovation at International Foods 256
Consumerization of Technology at IFG 261
CRM at Minitrex 265
Customer Service at Datatronics 268
Section IV IT Portfolio Development and Management 273
Chapter 17 ManagIng The aPPlICaTIon PorTfolIo 274
The Applications Quagmire 275
The Benefits of a Portfolio Perspective 276
22. Making APM Happen 278
Capability 1: Strategy and Governance 280
Capability 2: Inventory Management 284
Capability 3: Reporting and Rationalization 285
Key Lessons Learned 286
Conclusion 287 • References 287
Appendix A Application Information 288
Chapter 18 IT DeManD ManageMenT: SuPPly ManageMenT
IS noT enough 292
Understanding IT Demand 293
The Economics of Demand Management 295
Three Tools for Demand management 295
Key Organizational Enablers for Effective Demand
Management 296
Strategic Initiative Management 297
Application Portfolio Management 298
Enterprise Architecture 298
Business–IT Partnership 299
Governance and Transparency 301
Conclusion 303 • References 303
23. A01_MCKE0260_03_GE_FM.indd 10 26/11/14 9:32 PM
Contents 11
Chapter 19 TeChnology roaDMaP: BenefITS, eleMenTS, anD
PraCTICal STePS 305
What is a Technology Roadmap? 306
The Benefits of a Technology Roadmap 307
External Benefits (Effectiveness) 307
Internal Benefits (Efficiency) 308
Elements of the Technology Roadmap 308
Activity #1: Guiding Principles 309
Activity #2: Assess Current Technology 310
Activity #3: Analyze Gaps 311
Activity #4: Evaluate Technology
Landscape 312
Activity #5: Describe Future Technology 313
Activity #6: Outline Migration Strategy 314
Activity #7: Establish Governance 314
Practical Steps for Developing a Technology
Roadmap 316
24. Conclusion 317 • References 317
Appendix A Principles to Guide a Migration
Strategy 318
Chapter 20 eMergIng DeVeloPMenT PraCTICeS 319
The Problem with System Development 320
Trends in System Development 321
Obstacles to Improving System Development
Productivity 324
Improving System Development Productivity: What we
know that Works 326
Next Steps to Improving System Development
Productivity 328
Conclusion 330 • References 330
Chapter 21 InforMaTIon DelIVery: PaST, PreSenT, anD
fuTure 332
Information and IT: Why Now? 333
Delivering Value Through Information 334
Effective Information Delivery 338
New Information Skills 338
New Information Roles 339
New Information Practices 339
A01_MCKE0260_03_GE_FM.indd 11 26/11/14 9:32 PM
25. 12 Contents
New Information Strategies 340
The Future of Information Delivery 341
Conclusion 343 • References 344
MInI CaSeS
Project Management at MM 346
Working Smarter at Continental Furniture International 350
Managing Technology at Genex Fuels 355
Index 358
A01_MCKE0260_03_GE_FM.indd 12 26/11/14 9:32 PM
PrEFACE
Today, with information technology (IT) driving constant
business transformation,
overwhelming organizations with information, enabling 24/7
global operations, and
undermining traditional business models, the challenge for
business leaders is not
simply to manage IT, it is to use IT to deliver business value.
Whereas until fairly recently,
decisions about IT could be safely delegated to technology
specialists after a business
strategy had been developed, IT is now so closely integrated
with business that, as one
CIO explained to us, “We can no longer deliver business
26. solutions in our company
without using technology so IT and business strategy must
constantly interact with
each other.”
What’s New in This Third Edition?
• Six new chapters focusing on current critical issues in IT
management, including
IT shared services; big data and social computing; business
intelligence; manag-
ing IT demand; improving the customer experience; and
enhancing development
productivity.
• Two significantly revised chapters: on delivering IT functions
through different
resourcing options; and innovating with IT.
•
TwonewminicasesbasedonrealcompaniesandrealITmanagementsi
tuations:
Working Smarter at Continental Furniture and Enterprise
Architecture at Nationstate
Insurance.
•
Arevisedstructurebasedonreaderfeedbackwithsixchaptersandtwo
minicases
from the second edition being moved to the Web site.
All too often, in our efforts to prepare future executives to deal
effectively with
the issues of IT strategy and management, we lead them into a
foreign country where
they encounter a different language, different culture, and
27. different customs. Acronyms
(e.g., SOA, FTP/IP, SDLC, ITIL, ERP), buzzwords (e.g.,
asymmetric encryption, proxy
servers, agile, enterprise service bus), and the widely adopted
practice of abstraction
(e.g., Is a software monitor a person, place, or thing?) present
formidable “barriers to
entry” to the technologically uninitiated, but more important,
they obscure the impor-
tance of teaching students how to make business decisions about
a key organizational
resource. By taking a critical issues perspective, IT Strategy:
Issues and Practices treats IT
as a tool to be leveraged to save and/or make money or
transform an organization—not
as a study by itself.
As in the first two editions of this book, this third edition
combines the experi-
ences and insights of many senior IT managers from leading-
edge organizations with
thorough academic research to bring important issues in IT
management to life and
demonstrate how IT strategy is put into action in contemporary
businesses. This new
edition has been designed around an enhanced set of critical
real-world issues in IT
management today, such as innovating with IT, working with
big data and social media,
13
A01_MCKE0260_03_GE_FM.indd 13 26/11/14 9:32 PM
28. 14 Preface
enhancing customer experience, and designing for business
intelligence and introduces
students to the challenges of making IT decisions that will have
significant impacts on
how businesses function and deliver value to stakeholders.
IT Strategy: Issues and Practices focuses on how IT is changing
and will continue to
change organizations as we now know them. However, rather
than learning concepts
“free of context,” students are introduced to the complex
decisions facing real organi-
zations by means of a number of mini cases. These provide an
opportunity to apply
the models/theories/frameworks presented and help students
integrate and assimilate
this material. By the end of the book, students will have the
confidence and ability to
tackle the tough issues regarding IT management and strategy
and a clear understand-
ing of their importance in delivering business value.
Key Features of This Book
• AfocusonITmanagement issues as opposed to technology
issues
• CriticalITissuesexploredwithintheirorganizationalcontexts
•
ReadilyapplicablemodelsandframeworksforimplementingITstrat
egies
•
Minicasestoanimateissuesandfocusclassroomdiscussionsonreal-
worlddeci-
29. sions, enabling problem-based learning
• Provenstrategiesandbestpracticesfromleading-
edgeorganizations
•
UsefulandpracticaladviceandguidelinesfordeliveringvaluewithIT
• Extensiveteachingnotesforallminicases
A Different ApproAch to teAching it StrAtegy
The real world of IT is one of issues—critical issues—such as
the following:
• HowdoweknowifwearegettingvaluefromourITinvestment?
• HowcanweinnovatewithIT?
• WhatspecificITfunctionsshouldweseekfromexternalproviders?
•
HowdowebuildanITleadershipteamthatisatrustedpartnerwiththeb
usiness?
• HowdoweenhanceITcapabilities?
• WhatisIT’sroleincreatinganintelligentbusiness?
•
Howcanwebesttakeadvantageofnewtechnologies,suchasbigdataan
dsocial
media, in our business?
• HowcanwemanageITrisk?
However, the majority of management information systems
(MIS) textbooks are orga-
nized by system category (e.g., supply chain, customer
relationship management, enterprise
resource planning), by system component (e.g., hardware,
software, networks), by system
function (e.g., marketing, financial, human resources), by
system type (e.g., transactional,
decisional, strategic), or by a combination of these.
30. Unfortunately, such an organization
does not promote an understanding of IT management in
practice.
IT Strategy: Issues and Practices tackles the real-world
challenges of IT manage-
ment. First, it explores a set of the most important issues facing
IT managers today, and
second, it provides a series of mini cases that present these
critical IT issues within the
contextofrealorganizations.Byfocusingthetextaswellastheminica
sesontoday’s
critical issues, the book naturally reinforces problem-based
learning.
A01_MCKE0260_03_GE_FM.indd 14 26/11/14 9:32 PM
Preface 15
IT Strategy: Issues and Practices includes thirteen mini cases—
each based on a real
company presented anonymously.1 Mini cases are not simply
abbreviated versions of
standard, full-length business cases. They differ in two
significant ways:
1. A horizontal perspective. Unlike standard cases that develop
a single issue within
an organizational setting (i.e., a “vertical” slice of
organizational life), mini cases
take a “horizontal” slice through a number of coexistent issues.
Rather than looking
for a solution to a specific problem, as in a standard case,
students analyzing a mini
31. case must first identify and prioritize the issues embedded
within the case. This mim-
ics real life in organizations where the challenge lies in
“knowing where to start” as
opposed to “solving a predefined problem.”
2. Highly relevant information. Mini cases are densely written.
Unlike standard
cases, which intermix irrelevant information, in a mini case,
each sentence exists for
a reason and reflects relevant information. As a result, students
must analyze each
case very carefully so as not to miss critical aspects of the
situation.
Teaching with mini cases is, thus, very different than teaching
with standard cases.
With mini cases, students must determine what is really going
on within the organiza-
tion. What first appears as a straightforward “technology”
problem may in fact be a
political problem or one of five other “technology” problems.
Detective work is, there-
fore, required. The problem identification and prioritization
skills needed are essential
skills for future managers to learn for the simple reason that it
is not possible for organi-
zations to tackle all of their problems concurrently. Mini cases
help teach these skills to
students and can balance the problem-solving skills learned in
other classes. Best of all,
detective work is fun and promotes lively classroom discussion.
To assist instructors, extensive teaching notes are available for
all mini cases. Developed
by the authors and based on “tried and true” in-class experience,
32. these notes include case
summaries, identify the key issues within each case, present
ancillary information about the
company/industry represented in the case, and offer guidelines
for organizing the class-
room discussion. Because of the structure of these mini cases
and their embedded issues, it
is common for teaching notes to exceed the length of the actual
mini case!
This book is most appropriate for MIS courses where the goal is
to understand how
IT delivers organizational value. These courses are frequently
labeled “IT Strategy” or
“IT Management” and are offered within undergraduate as well
as MBA programs. For
undergraduate juniors and seniors in business and commerce
programs, this is usually
the “capstone” MIS course. For MBA students, this course may
be the compulsory core
course in MIS, or it may be an elective course.
Each chapter and mini case in this book has been thoroughly
tested in a variety
ofundergraduate,graduate,andexecutiveprogramsatQueen’sSchoo
lofBusiness.2
1 We are unable to identify these leading-edge companies by
agreements established as part of our overall
research program (described later).
2
Queen’sSchoolofBusinessisoneoftheworld’spremierbusinessscho
ols,withafacultyteamrenowned
for its business experience and academic credentials. The
School has earned international recognition for
its innovative approaches to team-based and experiential
33. learning. In addition to its highly acclaimed MBA
programs,Queen’sSchoolofBusinessisalsohometoCanada’smostp
restigiousundergraduatebusiness
programandseveraloutstandinggraduateprograms.Aswell,theScho
olisoneoftheworld’slargestand
most respected providers of executive education.
A01_MCKE0260_03_GE_FM.indd 15 26/11/14 9:32 PM
16 Preface
These materials have proven highly successful within all
programs because we adapt
how the material is presented according to the level of the
students. Whereas under-
graduate students “learn” about critical business issues from the
book and mini cases
for the first time, graduate students are able to “relate” to these
same critical issues
based on their previous business experience. As a result,
graduate students are able to
introduce personal experiences into the discussion of these
critical IT issues.
orgAnizAtion of thiS Book
One of the advantages of an issues-focused structure is that
chapters can be approached
in any order because they do not build on one another. Chapter
order is immaterial; that
is, one does not need to read the first three chapters to
understand the fourth. This pro-
vides an instructor with maximum flexibility to organize a
course as he or she sees fit.
34. Thus, within different courses/programs, the order of topics can
be changed to focus on
different IT concepts.
Furthermore, because each mini case includes multiple issues,
they, too, can be
used to serve different purposes. For example, the mini case
“Building Shared Services
at RR Communications” can be used to focus on issues of
governance, organizational
structure, and/or change management just as easily as shared
services. The result is a
rich set of instructional materials that lends itself well to a
variety of pedagogical appli-
cations, particularly problem-based learning, and that clearly
illustrates the reality of IT
strategy in action.
The book is organized into four sections, each emphasizing a
key component of
developing and delivering effective IT strategy:
• Section I: Delivering Value with IT is designed to examine the
complex ways that
IT and business value are related. Over the past twenty years,
researchers and prac-
titioners have come to understand that “business value” can
mean many different
things when applied to IT. Chapter 1 (The IT Value Proposition)
explores these con-
cepts in depth. Unlike the simplistic value propositions often
used when imple-
menting IT in organizations, this chapter presents “value” as a
multilayered busi-
ness construct that must be effectively managed at several
levels if technology is
35. to achieve the benefits expected. Chapter 2 (Delivering
Business Value through IT
Strategy) examines the dynamic interrelationship between
business and IT strat-
egy and looks at the processes and critical success factors used
by organizations to
ensure that both are well aligned. Chapter 3 (Making IT Count)
discusses new ways
ofmeasuringIT’seffectivenessthatpromotecloserbusiness–
ITalignmentandhelp
drive greater business value. Chapter 4 (Effective Business–IT
Relationships) exam-
ines the nature of the business–IT relationship and the
characteristics of an effec-
tive relationship that delivers real value to the enterprise.
Chapter 5 (Business–IT
Communication) explores the business and interpersonal
competencies that IT staff
will need in order to do their jobs effectively over the next five
to seven years and
what companies should be doing to develop them. Finally,
Chapter 6 (Effective IT
Leadership) tackles the increasing need for improved leadership
skills in all IT staff
and examines the expectations of the business for strategic and
innovative guid-
ance from IT.
A01_MCKE0260_03_GE_FM.indd 16 26/11/14 9:32 PM
Preface 17
In the mini cases associated with this section, the concepts of
delivering
36. value with IT are explored in a number of different ways. We
see business and
IT executives at Hefty Hardware grappling with conflicting
priorities and per-
spectives and how best to work together to achieve the
company’s strategy. In
“Investing in TUFS,” CIO Martin Drysdale watches as all of the
work his IT depart-
ment has put into a major new system fails to deliver value. And
the “IT Planning
atModMeters”minicasefollowsCIOBrianSmith’seffortstocreateas
trategic
IT plan that will align with business strategy, keep IT running,
and not increase
IT’sbudget.
• Section II: IT Governance explores key concepts in how the IT
organization is
structured and managed to effectively deliver IT products and
services to the orga-
nization. Chapter 7 (Effective IT Shared Services) discusses
how IT shared services
should be selected, organized, managed, and governed to
achieve improved organi-
zational performance. Chapter 8 (Successful IT Sourcing:
Maturity Model, Sourcing
Options, and Decision Criteria) examines how organizations are
choosing to source
and deliver different types of IT functions and presents a
framework to guide sourc-
ingdecisions.Chapter9(Budgeting:Planning’sEvilTwin)describes
the“eviltwin”
of IT strategy, discussing how budgeting mechanisms can
significantly undermine
effective business strategies and suggesting practices for
addressing this problem
37. while maintaining traditional fiscal accountability. Chapter 10
(Risk Management
in IT) describes how many IT organizations have been given the
responsibility of
not only managing risk in their own activities (i.e., project
development, operations,
and delivering business strategy) but also of managing IT-based
risk in all company
activities (e.g., mobile computing, file sharing, and online
access to information and
software) and the need for a holistic framework to understand
and deal with risk
effectively. Chapter 11 (Information Management: Stages and
Issues) describes how
new organizational needs for more useful and integrated
information are driving
the development of business-oriented functions within IT that
focus specifically on
information and knowledge, as opposed to applications and
data.
The mini cases in this section examine the difficulties of
managing com-
plex IT issues when they intersect substantially with important
business issues.
In “Building Shared Services at RR Communications,” we see
an IT organiza-
tion in transition from a traditional divisional structure and
governance model
to a more centralized enterprise model, and the long-term
challenges experi-
enced by CIO Vince Patton in changing both business and IT
practices, includ-
ing information management and delivery, to support this new
approach. In
“Enterprise Architecture at Nationstate Insurance,” CIO Jane
38. Denton endeavors
to make IT more flexible and agile, while incorporating new and
emerging tech-
nologies into its strategy. In “IT Investment at North American
Financial,” we
show the opportunities and challenges involved in prioritizing
and resourcing
enterprisewide IT projects and monitoring that anticipated
benefits are being
achieved.
• Section III: IT-Enabled Innovation discusses some of the ways
technology is
being used to transform organizations. Chapter 12 (Technology-
Driven Innovation)
examines the nature and importance of innovation with IT and
describes a typi-
cal innovation life cycle. Chapter 13 (When Big Data and Social
Computing Meet)
discusses how IT leaders are incorporating big data and social
media concepts
A01_MCKE0260_03_GE_FM.indd 17 26/11/14 9:32 PM
18 Preface
and technologies to successfully deliver business value in new
ways. Chapter 14
(Effective Customer Experience) explores the IT function’s role
in creating and
improvinganorganization’scustomerexperiencesandtheroleoftech
nologyin
helping companies to understand and learn from their
customers’ experiences.
39. Chapter 15 (Business Intelligence: An Overview) looks at the
nature of business
intelligence and its relationship to data, information, and
knowledge and how
IT can be used to build a more intelligent organization. Chapter
16 (Technology-
Enabled Collaboration) identifies the principal forms of
collaboration used in orga-
nizations, the primary business drivers involved in them, how
their business value
is measured, and the roles of IT and the business in enabling
collaboration.
The mini cases in this section focus on the key challenges
companies face in
innovating with IT. “Innovation at International Foods”
contrasts the need for pro-
cess and control in corporate IT with the strong push to
innovate with technology
and the difficulties that ensue from the clash of style and
culture. “Consumerization
of Technology at IFG” looks at issues such as “bring your own
device” (BYOD) to
the workplace. In “CRM at Minitrex,” we see some of the
internal technological and
political conflicts that result from a strategic decision to
become more customercen-
tric. Finally, “Customer Service at Datatronics” explores the
importance of present-
ing unified, customer-facing IT to customers.
• Section IV: IT Portfolio Development and Management looks
at how the IT func-
tion must transform itself to be able to deliver business value
effectively in the
future. Chapter 17 (Managing the Application Portfolio)
40. describes the ongoing
management process of categorizing, assessing, and
rationalizing the IT applica-
tion portfolio. Chapter 18 (IT Demand Management: Supply
Management is Not
Enough) looks at the often neglected issue of demand
management (as opposed
to supply management), explores the root causes of the demand
for IT services,
and identifies a number of tools and enablers to facilitate more
effective demand
management. Chapter 19 (Technology Roadmap: Benefits,
Elements, and Practical
Steps) examines the challenges IT managers face in
implementing new infrastruc-
ture, technology standards, and types of technology in their
real-world business and
technical environments, which is composed of a huge variety of
hardware, software,
applications, and other technologies, some of which date back
more than thirty
years. Chapter 20 (Emerging Development Practices) explores
how system develop-
ment practices are changing and how managers can create an
environment to pro-
mote improved development productivity. And Chapter 21
(Information Delivery:
Past, Present, and Future) examines the fresh challenges IT
faces in managing the
exponential growth of data and digital assets; privacy and
accountability concerns;
and new demands for access to information on an anywhere,
anytime basis.
The mini cases associated with this section describe many of
these themes
41. embedded within real organizational contexts. “Project
Management at MM” mini
case shows how a top-priority, strategic project can take a
wrong turn when proj-
ect management skills are ineffective. “Working Smarter at
Continental Furniture”
minicasefollowsaninitiativetoimprovethecompany’sanalyticssoit
canreduce
its environmental impact. And in the mini case “Managing
Technology at Genex
Fuels,” we see CIO Nick Devlin trying to implement
enterprisewide technology for
competitive advantage in an organization that has been limping
along with obscure
and outdated systems.
A01_MCKE0260_03_GE_FM.indd 18 26/11/14 9:32 PM
Preface 19
SupplementAry mAteriAlS
online instructor resource center
The following supplements are available online to adopting
instructors:
• PowerPointLectureNotes
• ImageLibrary(textart)
• ExtensiveTeachingNotesforallMinicases
•
AdditionalchaptersincludingDevelopingITProfessionalism;ITSo
urcing;Master
Data Management; Developing IT Capabilities; The Identity
42. Management Challenge;
Social Computing; Managing Perceptions of IT; IT in the New
World of Corporate
Governance Reforms; Enhancing Customer Experiences with
Technology; Creating
Digital Dashboards; and Managing Electronic Communications.
•
Additionalminicases,includingITLeadershipatMaxTrade;Creatin
gaProcess-Driven
Organization at Ag-Credit; Information Management at
Homestyle Hotels; Knowledge
Management at Acme Consulting; Desktop Provisioning at
CanCredit; and Leveraging
IT Vendors at SleepSmart.
For detailed descriptions of all of the supplements just listed,
please visit
www.pearsongloableditions.com/McKeen.
courseSmart etextbooks online
CourseSmart* is an exciting new choice for students looking to
save money. As an alter-
native to purchasing the print textbook, students can purchase
an electronic version of
the same content and save up to 50 percent off the suggested list
price of the print text.
With a CourseSmart etextbook, students can search the text,
make notes online, print
out reading assignments that incorporate lecture notes, and
bookmark important pas-
sages for later review. www.coursesmart.co.uk.
* This product may not be available in all markets. For more
details, please visit www.coursesmart.co.uk or
contact your local Pearson representative.
43. the geneSiS of thiS Book
Since 1990 we have been meeting quarterly with a group of
senior IT managers from a
number of leading-edge organizations (e.g., Eli Lilly, BMO,
Honda, HP, CIBC, IBM, Sears,
Bell Canada, MacDonalds, and Sun Life) to identify and discuss
critical IT manage-
ment issues. This focus group represents a wide variety of
industry sectors (e.g., retail,
manufacturing, pharmaceutical, banking, telecommunications,
insurance, media, food
processing, government, and automotive). Originally, it was
established to meet the com-
panies’ needs for well-balanced, thoughtful, yet practical
information on emerging IT
management topics, about which little or no research was
available. However, we soon
recognized the value of this premise for our own research in the
rapidly evolving field
of IT management. As a result, it quickly became a full-scale
research program in which
we were able to use the focus group as an “early warning
system” to document new IT
management issues, develop case studies around them, and
explore more collaborative
approaches to identifying trends, challenges, and effective
practices in each topic area.3
3 This now includes best practice case studies, field research in
organizations, multidisciplinary qualitative
and quantitative research projects, and participation in
numerous CIO research consortia.
A01_MCKE0260_03_GE_FM.indd 19 26/11/14 9:32 PM
44. 20 Preface
As we shared our materials with our business students, we
realized that this issues-based
approach resonated strongly with them, and we began to
incorporate more of our research
intotheclassroom.Thisbookistheresultofourmanyyears’workwiths
eniorITmanag-
ers, in organizations, and with students in the classroom.
Each issue in this book has been selected collaboratively by the
focus group after
debateanddiscussion.Asfacilitators,ourjobhasbeentokeepthegrou
p’sfocusonIT
management issues, not technology per se. In preparation for
each meeting, focus group
members researched the topic within their own organization,
often involving a number
of members of their senior IT management team as well as
subject matter experts in
the process. To guide them, we provided a series of questions
about the issue, although
members are always free to explore it as they see fit. This
approach provided both struc-
ture for the ensuing discussion and flexibility for those
members whose organizations
are approaching the issue in a different fashion.
The focus group then met in a full-day session, where the
members discussed all
aspects of the issue. Many also shared corporate documents with
the group. We facilitated
the discussion, in particular pushing the group to achieve a
45. common understanding of
the dimensions of the issue and seeking examples, best
practices, and guidelines for deal-
ing with the challenges involved. Following each session, we
wrote a report based on the
discussion, incorporating relevant academic and practitioner
materials where these were
available. (Because some topics are “bleeding edge,” there is
often little traditional IT
research available on them.)
Each report has three parts:
1. A description of the issue and the challenges it presents for
both business and IT
managers
2. Models and concepts derived from the literature to position
the issue within a con-
textual framework
3. Near-term strategies (i.e., those that can be implemented
immediately) that have
proven successful within organizations for dealing with the
specific issue
Each chapter in this book focuses on one of these critical IT
issues. We have learned
over the years that the issues themselves vary little across
industries and organizations,
even in enterprises with unique IT strategies. However, each
organization tackles the
same issue somewhat differently. It is this diversity that
provides the richness of insight
in these chapters. Our collaborative research approach is based
on our belief that when
46. dealing with complex and leading-edge issues, “everyone has
part of the solution.”
Every focus group, therefore, provides us an opportunity to
explore a topic from a
variety of perspectives and to integrate different experiences
(both successful and oth-
erwise) so that collectively, a thorough understanding of each
issue can be developed
and strategies for how it can be managed most successfully can
be identified.
A01_MCKE0260_03_GE_FM.indd 20 26/11/14 9:32 PM
AbouT THE AuTHorS
James D.
McKeenisProfessorEmeritusattheQueen’sSchoolofBusiness.Heh
asbeen
working in the IT field for many years as a practitioner,
researcher, and consultant. In
2011, he was named the “IT Educator of the Year” by
ComputerWorld Canada. Jim has
taught at universities in the United Kingdom, France, Germany,
and the United States.
His research is widely published in a number of leading journals
and he is the coau-
thor (with Heather Smith) of five books on IT management.
Their most recent book—IT
Strategy: Issues and Practices (2nd ed.)—was the best-selling
business book in Canada
(Globe and Mail, April 2012).
Heather A. Smith has been named the most-published researcher
on IT management
47. issuesintwosuccessivestudies(2006,2009).Aseniorresearchassoci
atewithQueen’s
University School of Business, she is the author of five books,
the most recent being IT
Strategy: Issues and Practices (Pearson Prentice Hall, 2012).
She is also a senior research
associatewiththeAmericanSocietyforInformationManagement’sA
dvancedPractices
Council. A former senior IT manager, she is codirector of the IT
Management Forum and
the CIO Brief, which facilitate interorganizational learning
among senior IT executives.
In addition, she consults and collaborates with organizations
worldwide.
21
A01_MCKE0260_03_GE_FM.indd 21 26/11/14 9:32 PM
ACKnowLEDGMEnTS
The work contained in this book is based on numerous meetings
with many senior IT
managers. We would like to acknowledge our indebtedness to
the following individuals
who willingly shared their insights based on their experiences
“earned the hard way”:
Michael Balenzano, Sergei Beliaev, Matthias Benfey, Nastaran
Bisheban, Peter
Borden, Eduardo Cadena, Dale Castle, Marc Collins, Diane
Cope, Dan Di Salvo,
Ken Dschankilic, Michael East, Nada Farah, Mark Gillard, Gary
Goldsmith, Ian
48. Graham, Keiko Gutierrez, Maureen Hall, Bruce Harding,
Theresa Harrington,
Tom Hopson, Heather Hutchison, Jim Irich, Zeeshan Khan,
Joanne Lafreniere,
Konstantine Liris, Lisa MacKay, Mark O’Gorman, Amin
Panjwani, Troy Pariag,
Brian Patton, Marius Podaru, Helen Restivo, Pat Sadler, A. F.
Salam, Ashish
Saxena, Joanne Scher, Stewart Scott, Andy Secord, Marie Shafi,
Helen Shih, Trudy
Sykes, Bruce Thompson, Raju Uppalapati, Len Van Greuning,
Laurie Schatzberg,
Ted Vincent, and Bond Wetherbe.
WewouldalsoliketorecognizethecontributionofQueen’sSchoolof
Business
to this work. The school has facilitated and supported our vision
of better integrat-
ing academic research and practice and has helped make our
collaborative approach
to the study of IT management and strategy an effective model
for interorganizational
learning.
James D. McKeen
Kingston, Ontario
Heather A. Smith
School of Business
June 2014
22
A01_MCKE0260_03_GE_FM.indd 22 26/11/14 9:32 PM
49. S e c t i o n i
Delivering Value with IT
Chapter 1 The IT Value Proposition
Chapter 2 Delivering Business Value through IT Strategy
Chapter 3 Making IT Count
Chapter 4 Effective Business–IT Relationships
Chapter 5 Business–IT Communication
Chapter 6 Effective IT Leadership
Mini Cases
■ Delivering Business Value with IT at Hefty Hardware
■ Investing in TUFS
■ IT Planning at ModMeters
M01_MCKE0260_03_GE_C01.indd 23 12/3/14 8:33 PM
24
C h a p t e r
1 the it Value Proposition1
1 This chapter is based on the authors’ previously published
article, Smith, H. A., and J. D. McKeen.
“Developing and Delivering on the IT Value Proposition.”
Communications of the Association for Information
Systems 11 (April 2003): 438–50. Reproduced by permission of
the Association for Information Systems.
It’s déjà vu all over again. For at least twenty years, business
50. leaders have been trying to figure out exactly how and where
IT can be of value in their organizations. And IT managers have
been trying to learn how to deliver this value. When IT was
used mainly as a productivity improvement tool in small areas
of a business, this was
a relatively straightforward process. Value was measured by
reduced head counts—
usually in clerical areas—and/or the ability to process more
transactions per person.
However, as systems grew in scope and complexity,
unfortunately so did the risks. Very
few companies escaped this period without making at least a
few disastrous invest-
ments in systems that didn’t work or didn’t deliver the bottom-
line benefits executives
thought they would. Naturally, fingers were pointed at IT.
With the advent of the strategic use of IT in business, it became
even more difficult
to isolate and deliver on the IT value proposition. It was often
hard to tell if an invest-
ment had paid off. Who could say how many competitors had
been deterred or how
many customers had been attracted by a particular IT initiative?
Many companies can
tell horror stories of how they have been left with a substantial
investment in new forms
of technology with little to show for it. Although over the years
there have been many
improvements in where and how IT investments are made and
good controls have been
established to limit time and cost overruns, we are still not able
to accurately articulate
and deliver on a value proposition for IT when it comes to
anything other than simple
productivity improvements or cost savings.
51. Problems in delivering IT value can lie with how a value
proposition is conceived
or in what is done to actually implement an idea—that is,
selecting the right project and
doing the project right (Cooper et al. 2000; McKeen and Smith
2003; Peslak 2012). In
addition, although most firms attempt to calculate the expected
payback of an IT invest-
ment before making it, few actually follow up to ensure that
value has been achieved or
to question what needs to be done to make sure that value will
be delivered.
M01_MCKE0260_03_GE_C01.indd 24 12/3/14 8:33 PM
Chapter1 • TheITValueProposition 25
This chapter first looks at the nature of IT value and “peels the
onion” into its
different layers. Then it examines the three components of
delivering IT value: value
identification, conversion, and value realization. Finally, it
identifies five general
principles for ensuring IT value will be achieved.
Peeling the OniOn: Understanding it ValUe
Thirty years ago the IT value proposition was seen as a simple
equation: Deliver the
right technology to the organization, and financial benefits will
follow (Cronk and
Fitzgerald 1999; Marchand et al. 2000). In the early days of IT,
when computers were
52. most often used as direct substitutes for people, this equation
was understandable,
even if it rarely worked this simply. It was easy to compute a
bottom-line benefit where
“technology” dollars replaced “salary” dollars.
Problems with this simplistic view quickly arose when
technology came to be
used as a productivity support tool and as a strategic tool.
Under these conditions,
managers had to decide if an IT investment was worth making if
it saved people time,
helped them make better decisions, or improved service. Thus,
other factors, such as
how well technology was used by people or how IT and
business processes worked
together, became important considerations in how much value
was realized from an IT
investment. These issues have long confounded our
understanding of the IT value prop-
osition, leading to a plethora of opinions (many negative) about
how and where technol-
ogy has actually contributed to business value. Stephen Roach
(1989) made headlines
with his macroeconomic analysis showing that IT had had
absolutely no impact on pro-
ductivity in the services sector. More recently, research shows
that companies still have a
mixed record in linking IT to organizational performance, user
satisfaction, productivity,
customer experience, and agility (Peslak 2012).
These perceptions, plus ever-increasing IT expenditures, have
meant business
managers are taking a closer look at how and where IT delivers
value to an organization
53. (Ginzberg 2001; Luftman and Zadeh 2011). As they do this,
they are beginning to change
their understanding of the IT value proposition. Although,
unfortunately, “silver bullet
thinking” (i.e., plug in technology and deliver bottom-line
impact) still predomi-
nates, IT value is increasingly seen as a multilayered concept,
far more complex than
it first appeared. This suggests that before an IT value
proposition can be identified
and delivered, it is essential that managers first “peel the
onion” and understand more
about the nature of IT value itself (see Figure 1.1).
What is it Value?
Value is defined as the worth or desirability of a thing (Cronk
and Fitzgerald 1999). It is
a subjective assessment. Although many believe this is not so,
the value of IT depends
very much on how a business and its individual managers
choose to view it. Different
companies and even different executives will define it quite
differently. Strategic posi-
tioning, increased productivity, improved decision making, cost
savings, or improved
service are all ways value could be defined. Today most
businesses define value broadly
and loosely, not simply as a financial concept (Chakravarty et
al. 2013). Ideally, it is tied
to the organization’s business model because adding value with
IT should enable a firm
to do its business better. In the focus group (see the Preface),
one company sees value
M01_MCKE0260_03_GE_C01.indd 25 12/3/14 8:33 PM
54. 26 SectionI • DeliveringValuewithIT
resulting from all parts of the organization having the same
processes; another defines
value by return on investment (ROI); still another measures it
by a composite of key
performance indicators. In short, there is no single agreed-on
measure of IT value. As a
result, misunderstandings about the definition of value either
between IT and the busi-
ness or among business managers themselves can lead to
feelings that value has not
been delivered. Therefore, a prerequisite of any IT value
proposition is that everyone
involved in an IT initiative agree on what value they are trying
to deliver and how they
will recognize it.
Where is it Value?
Value may also vary according to where one looks for it
(Davern and Kauffman 2000;
Oliveira and Martins 2011). For example, value to an enterprise
may not be perceived as
value in a work group or by an individual. In fact, delivering
value at one level in an orga-
nization may actually conflict with optimizing value at another
level. Decisions about
IT value are often made to optimize firm or business process
value, even if they cause
difficulties for business units or individuals. As one manager
explained, “At the senior
levels, our bottom-line drivers of value are cost savings, cash
55. flow, customer satisfaction,
and revenue. These are not always visible at the lower levels of
the organization.” Failure
to consider value implications at all levels can lead to a value
proposition that is coun-
terproductive and may not deliver the value that is anticipated.
Many executives take a
hard line with these value conflicts. However, it is far more
desirable to aim for a value
What Value will be
Delivered?
Where will Value be
Delivered?
Who will
Deliver Value?
When will Value
be Delivered?
How will Value
be Delivered?
FigUre 1.1 IT Value Is a Many-Layered Concept
M01_MCKE0260_03_GE_C01.indd 26 12/3/14 8:33 PM
Chapter1 • TheITValueProposition 27
that is not a win–lose proposition but is a win–win at all levels.
This can leverage overall
value many times over (Chan 2000; Grant and Royle 2011).
56. Who delivers it Value?
Increasingly, managers are realizing that it is the interaction of
people, information, and
technology that delivers value, not IT alone.2 Studies have
confirmed that strong IT
practices alone do not deliver superior performance. It is only
the combination of these
IT practices with an organization’s skills at managing
information and people’s behav-
iors and beliefs that leads to real value (Birdsall 2011; Ginzberg
2001; Marchand et al.
2000). In the past, IT has borne most of the responsibility for
delivering IT value. Today,
however, business managers exhibit a growing willingness to
share responsibility with
IT to ensure value is realized from the organization’s
investments in technology. Most
companies now expect to have an executive sponsor for any IT
initiative and some busi-
ness participation in the development team. However, many IT
projects still do not
have the degree of support or commitment from the business
that IT managers feel is
necessary to deliver fully on a value proposition (Peslak 2012).
When is it Value realized?
Value also has a time dimension. It has long been known that
the benefits of technol-
ogy take time to be realized (Chan 2000; Segars and Chatterjee
2010). People must be
trained, organizations and processes must adapt to new ways of
working, information
must be compiled, and customers must realize what new
57. products and services are
being offered. Companies are often unprepared for the time it
takes an investment to
pay off. Typically, full payback can take between three and five
years and can have at
least two spikes as a business adapts to the deployment of
technology. Figure 1.2 shows
this “W” effect, named for the way the chart looks, for a single
IT project.
Initially, companies spend a considerable amount in deploying a
new technology.
During this twelve-to-sixteen-month period, no benefits occur.
Following implementa-
tion, some value is realized as companies achieve initial
efficiencies. This period lasts
for about six months. However, as use increases, complexities
also grow. Information
overload can occur and costs increase. At this stage, many can
lose faith in the initia-
tive. This is a dangerous period. The final set of benefits can
occur only by making the
business simpler and applying technology, information, and
people more effectively. If
a business can manage to do this, it can achieve sustainable,
long-term value from its IT
investment (Segars and Chatterjee 2010). If it can’t, value from
technology can be offset
by increased complexity.
Time also changes perceptions of value. Many IT managers can
tell stories of
how an initiative is vilified as having little or no value when
first implemented, only
to have people say they couldn’t imagine running the business
without it a few years
58. later. Similarly, most managers can identify projects where time
has led to a clearer
2 These interactions in a structured form are known as
processes. Processes are often the focus of much orga-
nizational effort in the belief that streamlining and
reengineering them will deliver value. In fact, research
shows that without attention to information and people, very
little value is delivered (Segars and Chatterjee
2010). In addition, attention to processes in organizations often
ignores the informal processes that contribute
to value.
M01_MCKE0260_03_GE_C01.indd 27 12/3/14 8:33 PM
28 SectionI • DeliveringValuewithIT
understanding of the potential value of a project. Unfortunately,
in cases where antici-
pated value declines or disappears, projects don’t always get
killed (Cooper et al. 2000).
Clarifying and agreeing on these different layers of IT value is
the first step involved
in developing and delivering on the IT value proposition. All
too often, this work is for-
gotten or given short shrift in the organization’s haste to answer
this question: How will
IT value be delivered? (See next section.) As a result,
misunderstandings arise and tech-
nology projects do not fulfill their expected promises. It will be
next to impossible to do a
good job developing and delivering IT value unless and until
the concepts involved in IT
59. value are clearly understood and agreed on by both business and
IT managers.
the three COmPOnents OF the it ValUe PrOPOsitiOn
Developing and delivering an IT value proposition involves
addressing three compo-
nents. First, potential opportunities for adding value must be
identified. Second, these
opportunities must be converted into effective applications of
technology. Finally, value
12–16 Months
EVA
Time
Get the House
in Order
Harvest Low-
Hanging Fruit
Make the
Business
Complex
Make Business
Simpler
16–22 Months 22–38 Months 3–5 Years
FigUre 1.2 The ‘W’ Effect in Delivering IT Value (Segars &
Chatterjee, 2010)
60. Best Practices in Understanding IT Value
• LinkITvaluedirectlytoyourbusinessmodel.
•
Recognizevalueissubjective,andmanageperceptionsaccordingly.
• Aimforavalue“win–
win”acrossprocesses,workunits,andindividuals.
• SeekbusinesscommitmenttoallITprojects.
• Managevalueovertime.
M01_MCKE0260_03_GE_C01.indd 28 12/3/14 8:33 PM
Chapter1 • TheITValueProposition 29
must be realized by the organization. Together, these
components comprise the funda-
mentals of any value proposition (see Figure 1.3).
identification of Potential Value
Identifying opportunities for making IT investments has
typically been a fairly
informal activity in most organizations. Very few companies
have a well-organized
means of doing research into new technologies or strategizing
about where these tech-
nologies can be used (McKeen and Smith 2010). More
companies have mechanisms
for identifying opportunities within business units. Sometimes a
senior IT manager
will be designated as a “relationship manager” for a particular
unit with responsi-
bility for working with business management to identify
opportunities where IT
61. could add value (Agarwal and Sambamurthy 2002; Peslak
2012). Many other com-
panies, however, still leave it up to business managers to
identify where they want
to use IT. There is growing evidence that relegating the IT
organization to a passive
role in developing systems according to business instructions is
unlikely to lead to
high IT value. Research shows that involving IT in business
planning can have a direct
and positive influence on the development of successful
business strategies using IT
(Ginzberg 2001; Marchand et al. 2000). This suggests that
organizations should estab-
lish joint business–IT mechanisms to identify and evaluate both
business and technical
opportunities where IT can add value.
Once opportunities have been identified, companies must then
make decisions
about where they want to focus their dollars to achieve optimal
value. Selecting the
right projects for an organization always involves balancing
three fundamental factors:
cash, timing, and risk (Luehrman 1997). In principle, every
company wants to under-
take only high-return projects. In reality, project selection is
based on many different
factors. For example, pet or political projects or those mandated
by the government or
competitors are often part of a company’s IT portfolio (Carte et
al. 2001). Disagreement
at senior levels about which projects to undertake can arise
because of a lack of a coher-
ent and consistent mechanism for assessing project value. All
organizations need some
62. formal mechanism for prioritizing projects. Without one, it is
very likely that project
selection will become highly politicized and, hence, ineffective
at delivering value.
There are a variety of means to do this, ranging from using
strictly bottom-line metrics,
to comparing balanced scorecards, to adopting a formal value-
assessment methodology.
However, although these methods help to weed out higher cost–
lower return projects,
they do not constitute a foolproof means of selecting the right
projects for an organiza-
tion. Using strict financial selection criteria, for example, can
exclude potentially high-
value strategic projects that have less well-defined returns,
longer payback periods,
and more risk (Cooper et al. 2000; DeSouza 2011). Similarly, it
can be difficult getting
Identification Conversion Realization
IT
Value
FigUre 1.3 The Three Components of the IT Value Proposition
M01_MCKE0260_03_GE_C01.indd 29 12/3/14 8:33 PM
30 SectionI • DeliveringValuewithIT
important infrastructure initiatives funded even though these
may be fundamental to
improving organizational capabilities (Byrd 2001).
63. Therefore, organizations are increasingly taking a portfolio
approach to project
selection. This approach allocates resources and funding to
different types of projects,
enabling each type of opportunity to be evaluated according to
different criteria (McKeen
and Smith 2003; Smith and McKeen 2010). One company has
identified three different
classes of IT—infrastructure, common systems, and business
unit applications—and
funds them in different proportions. In other companies,
funding for strategic initia-
tives is allocated in stages so their potential value can be
reassessed as more information
about them becomes known. Almost all companies have found it
necessary to justify
infrastructure initiatives differently than more business-oriented
projects. In fact, some
remove these types of projects from the selection process
altogether and fund them with
a “tax” on all other development (McKeen and Smith 2003).
Other companies allocate a
fixed percentage of their IT budgets to a technology renewal
fund.
Organizations have come a long way in formalizing where and
how they choose to
invest their IT dollars. Nevertheless, there is still considerable
room for judgment based
on solid business and technical knowledge. It is, therefore,
essential that all executives
involved have the ability to think strategically and
systematically as well as financially
about project identification and selection.
effective Conversion
64. “Conversion” from idea/opportunity to reality has been what IT
organizations have
been all about since their inception. A huge amount of effort
has gone into this central
component of the IT value proposition. As a result, many IT
organizations have become
very good at developing and delivering projects on time and on
budget. Excellent
project management, effective execution, and reliable
operations are a critical part of
IT value. However, they are not, in and of themselves,
sufficient to convert a good idea
into value or to deliver value to an organization.
Today managers and researchers are both recognizing that more
is involved in
effective conversion than good IT practices. Organizations can
set themselves up for
failure by not providing adequate and qualified resources. Many
companies start more
projects than they can effectively deliver with the resources
they have available. Not
having enough time or resources to do the job means that people
are spread too thin
and end up taking shortcuts that are potentially damaging to
value (Cooper et al. 2000).
Resource limitations on the business side of a project team can
be as damaging to con-
version as a lack of technical resources. “[Value is about] far
more than just sophisticated
managerial visions. . . . Training and other efforts . . . to obtain
value from IT investments
Best Practices in Identifying Potential Value
65. • Jointbusiness–
ITstructurestorecognizeandevaluateopportunities
• Ameansofcomparingvalueacrossprojects
• Aportfolioapproachtoprojectselection
• Afundingmechanismforinfrastructure
M01_MCKE0260_03_GE_C01.indd 30 12/3/14 8:33 PM
Chapter1 • TheITValueProposition 31
are often hamstrung by insufficient resources” (Chircu and
Kauffman 2000). Inadequate
business resources can lead to poor communication and
ineffective problem solving on
a project (Ginzberg 2001). Companies are beginning to
recognize that the number and
quality of the staff assigned to an IT project can make a
difference to its eventual out-
come. They are insisting that the organization’s best IT and
businesspeople be assigned
to critical projects.
Other significant barriers to conversion that are becoming more
apparent now
that IT has improved its own internal practices include the
following:
• Organizational barriers. The effective implementation of IT
frequently requires
the extensive redesign of current business processes (Chircu and
Kauffman 2000).
However, organizations are often reluctant to make the difficult
complementary
business changes and investments that are required (Carte et al.
66. 2001). “When
new IT is implemented, everyone expects to see costs come
down,” explained one
manager. “However, most projects involve both business and IT
deliverables. We,
therefore, need to take a multifunctional approach to driving
business value.” In
recognition of this fact, some companies are beginning to put
formal change man-
agement programs in place to help businesses prepare for the
changes involved
with IT projects and to adapt and simplify as they learn how to
take advantage of
new technology.
• Knowledge barriers. Most often new technology and processes
require employ-
ees to work differently, learn new skills, and have new
understanding of how and
where information, people, and technologies fit together (Chircu
and Kauffman
2000; Perez-Lopez and Alegre 2012). Although training has
long been part of new
IT implementations, more recently businesses are recognizing
that delivering value
from technology requires a broader and more coordinated
learning effort (Smith
and McKeen 2002). Lasting value comes from people and
technology working
together as a system rather than as discrete entities. Research
confirms that high-
performing organizations not only have strong IT practices but
also have people
who have good information management practices and who are
able to effectively
use the information they receive (Beath et al. 2012; Marchand et
67. al. 2000).
realizing Value
The final component of the IT value proposition has been the
most frequently ignored.
This is the work involved in actually realizing value after
technology has been imple-
mented. Value realization is a proactive and long-term process
for any major initiative.
All too often, after an intense implementation period, a
development team is disbanded
to work on other projects, and the business areas affected by
new technology are left to
Best Practices in Conversion
• AvailabilityofadequateandqualifiedITandbusinessresources
• Traininginbusinessgoalsandprocesses
• Multifunctionalchangemanagement
• Emphasisonhigher-levellearningandknowledgemanagement
M01_MCKE0260_03_GE_C01.indd 31 12/3/14 8:33 PM
32 SectionI • DeliveringValuewithIT
sink or swim. As a result, a project’s benefits can be
imperfectly realized. Technology
must be used extensively if it is to deliver value. Poorly
designed technology can lead
to high levels of frustration, resistance to change, and low
levels of use (Chircu and
Kauffman 2000; Sun et al., 2012).
68. Resistance to change can have its root cause in an assumption or
an action that
doesn’t make sense in the everyday work people do. Sometimes
this means challeng-
ing workers’ understanding of work expectations or information
flows. At other times
it means doing better analysis of where and how a new process
is causing bottlenecks,
overwork, or overload. As one manager put it, “If value is not
being delivered, we
need to understand the root causes and do something about it.”
His company takes
the unusual position that it is important to keep a team working
on a project until the
expected benefits have been realized. This approach is ideal but
can also be very costly
and, therefore, must be carefully managed. Some companies try
to short-circuit the
value management process by simply taking anticipated cost
savings out of a business
unit’s budget once technology has been implemented, thereby
forcing it to do more
with less whether or not the technology has been as beneficial
as anticipated. However,
most often organizations do little or no follow-up to determine
whether or not benefits
have been achieved.
Measurement is a key component of value realization (Thorp
1999). After imple-
mentation, it is essential that all stakeholders systematically
compare outcomes against
expected value and take appropriate actions to achieve benefits.
In addition to monitor-
ing metrics, a thorough and ongoing assessment of value and
information flows must
69. also be undertaken at all levels of analysis: individual, team,
work unit, and enterprise.
Efforts must be taken to understand and improve aspects of
process, information, and
technology that are acting as barriers to achieving value.
A significant problem with not paying attention to value
recognition is that areas
of unexpected value or opportunity are also ignored. This is
unfortunate because it is
only after technology has been installed that many
businesspeople can see how it could
be leveraged in other parts of their work. Realizing value
should, therefore, also include
provisions to evaluate new opportunities arising through
serendipity.
FiVe PrinCiPles FOr deliVering ValUe
In addition to clearly understanding what value means in a
particular organization and
ensuring that the three components of the IT value proposition
are addressed by every
project, five principles have been identified that are central to
developing and deliver-
ing value in every organization.
Best Practices in Realizing Value
• Planavalue-realizationphaseforallITprojects.
• Measureoutcomesagainstexpectedresults.
• Lookforandeliminaterootcausesofproblems.
• Assessvaluerealizationatalllevelsintheorganization.
• Haveprovisionsforactingonnewopportunitiestoleveragevalue.
M01_MCKE0260_03_GE_C01.indd 32 12/3/14 8:33 PM
70. Chapter1 • TheITValueProposition 33
Principle 1. have a Clearly defined Portfolio
Value management Process
Every organization should have a common process for managing
the overall value
being delivered to the organization from its IT portfolio. This
would begin as a means of
identifying and prioritizing IT opportunities by potential value
relative to each other. It
would also include mechanisms to optimize enterprise value
(e.g., through tactical, stra-
tegic, and infrastructure projects) according to a rubric of how
the organization wants
to allocate its resources.
A portfolio value management process should continue to track
projects as they
are being developed. It should ensure not only that projects are
meeting schedule and
budget milestones but also that other elements of conversion
effectiveness are being
addressed (e.g., business process redesign, training, change
management, informa-
tion management, and usability). A key barrier to achieving
value can be an organiza-
tion’s unwillingness to revisit the decisions made about its
portfolio (Carte et al. 2001).
Yet this is critically important for strategic and infrastructure
initiatives in particular.
Companies may have to approve investments in these types of
projects based on imper-
71. fect information in an uncertain environment. As they develop,
improved information
can lead to better decision making about an investment. In some
cases this might lead to
a decision to kill a project; in others, to speed it up or to
reshape it as a value proposition
becomes clearer.
Finally, a portfolio value management process should include an
ongoing means
of ensuring that value is realized from an investment.
Management must monitor
expected outcomes at appropriate times following
implementation and hold someone
in the organization accountable for delivering benefits (Smith
and McKeen 2010).
Principle 2. aim for Chunks of Value
Much value can be frittered away by dissipating IT investments
on too many projects
(Cho et al. 2013; Marchand et al. 2000). Focusing on a few key
areas and designing a set
of complementary projects that will really make a difference is
one way companies are
trying to address this concern. Many companies are undertaking
larger and larger tech-
nology initiatives that will have a significant transformational
and/or strategic impact
on the organization. However, unlike earlier efforts, which
often took years to complete
and ended up having questionable value, these initiatives are
aiming to deliver major
value through a series of small, focused projects that, linked
together, will result in both
immediate short-term impact and long-term strategic value. For
72. example, one company
has about three hundred to four hundred projects underway
linked to one of a dozen
major initiatives.
Principle 3. adopt a holistic Orientation to technology Value
Because value comes from the effective interaction of people,
information, and tech-
nology, it is critical that organizations aim to optimize their
ability to manage and use
them together (Marchand et al. 2000). Adopting a systemic
approach to value, where
technology is not viewed in isolation and interactions and
impacts are anticipated and
planned, has been demonstrated to contribute to perceived
business value (Ginzberg
2001). Managers should aim to incorporate technology as an
integral part of an overall
M01_MCKE0260_03_GE_C01.indd 33 12/3/14 8:33 PM
34 SectionI • DeliveringValuewithIT
program of business change rather than dealing with people and
information manage-
ment as afterthoughts to technology (Beath et al. 2012). One
company has done this by
taking a single business objective (e.g., “increase market
penetration by 15 percent over
five years”) and designing a program around it that includes a
number of bundled tech-
nology projects.
73. Principle 4. aim for Joint Ownership of technology initiatives
This principle covers a lot of territory. It includes the necessity
for strong executive
sponsorship of all IT projects. “Without an executive sponsor
for a project, we simply
won’t start it,” explained one manager. It also emphasizes that
all people involved in
a project must feel they are responsible for the results. Said
another manager, “These
days it is very hard to isolate the impact of technology,
therefore there must be a ‘we’
mentality.” This perspective is reinforced by research that has
found that the quality of
the IT–business relationship is central to the delivery of IT
value. Mutual trust, visible
business support for IT and its staff, and IT staff who consider
themselves to be part of
a business problem-solving team all make a significant
difference in how much value
technology is perceived to deliver (Ginzberg 2001).
Principle 5. experiment more Often
The growing complexity of technology, the range of options
available, and the
uncertainty of the business environment have each made it
considerably more difficult
to determine where and how technology investments can most
effectively be made.
Executives naturally object to the risks involved in investing
heavily in possible business
scenarios or technical gambles that may or may not realize
value. As a result, many
companies are looking for ways to firm up their understanding
of the value proposition
74. for a particular opportunity without incurring too much risk.
Undertaking pilot studies
is one way of doing this (DeSouza 2011). Such experiments can
prove the value of an
idea, uncover new opportunities, and identify more about what
will be needed to make
an idea successful. They provide senior managers with a greater
number of options
in managing a project and an overall technology portfolio. They
also enable poten-
tial value to be reassessed and investments in a particular
project to be reevaluated
and rebalanced against other opportunities more frequently. In
short, experimentation
enables technology investments to be made in chunks and makes
“go/no go” decisions
at key milestones much easier to make.
This chapter has explored the concepts
and activities involved in developing and
delivering IT value to an organization. In
their efforts to use technology to deliver
business value, IT managers should keep
clearly in mind the maxim “Value is in the
eye of the beholder.” Because there is no
single agreed-on notion of business value, it
is important to make sure that both business
and IT managers are working to a common
goal. This could be traditional cost reduction,
process efficiencies, new business capabili-
ties, improved communication, or a host of
other objectives. Although each organization
Conclusion
75. M01_MCKE0260_03_GE_C01.indd 34 12/3/14 8:33 PM
Chapter1 • TheITValueProposition 35
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37
C h a p t e r
2 Delivering Business Value through IT Strategy1
1 This chapter is based on the authors’ previously published
article, Smith, H. A., J. D. McKeen, and S. Singh.
“Developing IT Strategy for Business Value.” Journal of
Information Technology Management XVIII, no. 1 (June
82. 2007): 49–58. Reproduced by permission of the Association of
Management.
Suddenly, it seems, executives are “getting” the strategic
potential of IT. Instead of being relegated to the back rooms of
the enterprise, IT is now being invited to the boardrooms and is
being expected to play a leading role in delivering top-
line value and business transformation (Korsten 2011; Luftman
and Zadeh 2011; Peslak
2012). Thus, it can no longer be assumed that business strategy
will naturally drive IT
strategy, as has traditionally been the case. Instead, different
approaches to strategy
development are now possible and sometimes desirable. For
example, the capabilities
of new technologies could shape the strategic direction of a firm
(e.g., mobile, social
media, big data). IT could enable new competencies that would
then make new busi-
ness strategies possible (e.g., location-based advertising). New
options for governance
using IT could also change how a company works with other
firms (think Wal-Mart
or Netflix). Today new technologies coevolve with new
business strategies and new
83. behaviors and structures (see Figure 2.1). However, whichever
way it is developed, if
IT is to deliver business value, IT strategy must always be
closely linked with sound
business strategy.
Ideally, therefore, business and IT strategies should complement
and support each
other relative to the business environment. Strategy
development should be a two-way
process between the business and IT. Yet unfortunately, poor
alignment between them
remains a perennial problem (Frohman 1982; Luftman and
Zadeh 2011; McKeen and
Smith 1996; Rivard et al. 2004). Research has already identified
many organizational
challenges to effective strategic alignment. For example, if their
strategy-development
processes are not compatible (e.g., if they take place at different
times or involve differ-
ent levels of the business), it is unlikely that the business and
IT will be working toward
the same goals at the same time (Frohman 1982). Aligning with
individual business
units can lead to initiatives that suboptimize the effectiveness
84. of corporate strategies
(McKeen and Smith 1996). Strategy implementation must also
be carefully aligned to
M02_MCKE0260_03_GE_C02.indd 37 12/3/14 8:34 PM
38 SectionI • DeliveringValuewithIT
ensure the integration of business and IT efforts (Smith and
McKeen 2010). Finally, com-
panies often try to address too many priorities, leading to an
inadequate focus on key
strategic goals (Weiss and Thorogood 2011).
However, strategic alignment is only one problem facing IT
managers when they
develop IT strategy. With IT becoming so much more central to
the development and
delivery of business strategy, much more attention is now being
paid to strategy devel-
opment than in the past. What businesses want to accomplish
with their IT and how IT
shapes its own delivery strategy are increasingly vital to the
85. success of an enterprise.
This chapter explores how organizations are working to improve
IT strategy develop-
ment and its relationship with business strategy. It looks first at
how our understanding
of business and IT strategies has changed over time and at the
forces that will drive
even further changes in the future. Then it discusses some
critical success factors for IT
strategy development about which there is general consensus.
Next it looks at the dif-
ferent dimensions of the strategic use of IT that IT management
must address. Finally,
it examines how some organizations are beginning to evolve a
more formal IT strategy-
development process and some of the challenges they are facing
in doing so.
Business and iT sTraTegies: PasT, PresenT, and FuTure
At the highest level, a strategy is an approach to doing business
(Gebauer 1997).
Traditionally, a competitive business strategy has involved
performing different activi-
ties from competitors or performing similar activities in
86. different ways (Porter 1996).
Ideally, these activities were difficult or expensive for others to
copy and, therefore,
resulted in a long-term competitive advantage (Gebauer 1997).
They enabled firms to
charge a premium for their products and services.
Until recently, the job of an IT function was to understand the
business’s strategy
and figure out a plan to support it. However, all too often IT’s
strategic contribution
was inhibited by IT managers’ limited understanding of
business strategy and by busi-
ness managers’ poor understanding of IT’s potential. Therefore,
most formal IT plans
were focused on the more tactical and tangible line of business
needs or opportunities
New
Capabilities
New Behaviors & S
tructu
re
88. Chapter2 • DeliveringBusinessValuethroughITStrategy 39
for operational integration rather than on supporting enterprise
strategy (Burgelman
and Doz 2001). And projects were selected largely on their
abilities to affect the short-
term bottom line rather than on delivering top-line business
value. “In the past IT had
to be a strategic incubator because businesspeople simply didn’t
recognize the potential
of technology,” said a member of the focus group.
As a result, instead of looking for ways to be different, in the
past much business
strategy became a relentless race to compete on efficiencies
with IT as the primary means
of doing so (Hitt et al. 1998; Porter 1996). In many industries,
companies’ improved
information-processing capabilities have been used to drive
down transaction costs to
near zero, threatening traditional value propositions and shaving
profit margins. This
is leading to considerable disruption as business models (i.e.,
89. the way companies add
value) are under attack by new, technology-enabled approaches
to delivering products
and services (e.g., the music industry, bookselling). Therefore:
Strategists [have to] honestly face the many weaknesses
inherent in [the]
industrial-age ways of doing things. They [must] redesign,
build upon and reconfig-
ure their components to radically transform the value
proposition. (Tapscott 1996)
Such new business strategies are inconceivable without the use
of IT. Other factors,
also facilitated by IT, are further influencing the relationship
between the business
and IT strategy. Increasingly, globalization is altering the
economic playing field. As
countries and companies become more deeply interrelated,
instability is amplified.
Instead of being generals plotting out a structured campaign,
business leaders are now
more likely to be participating in guerilla warfare (Eisenhardt
2002; Friedman 2005).
Flexibility, speed, and innovation are, therefore, becoming the
90. watchwords of competi-
tion and must be incorporated into any business or IT strategy–
development process.
These conditions have dramatically elevated the business’s
attention to the
value of IT strategy (Korsten 2011; Weiss and Thorogood
2011). As a result, business
executives recognize that it was a mistake to consider
technology projects to be solely
the responsibility of IT. There is, thus, a much greater
understanding that business
executives have to take leadership in making technology
investments in ways that will
shape and/or complement business strategy. There is also
recognition at the top of most
organizations that problems with IT strategy implementation are
largely the fault of
leaders who “failed to realize that adopting … systems posed a
business—not just a
technological—challenge” and didn’t take responsibility for the
organizational and
process changes that would deliver business value (Ross and
Beath 2002).