Blue print for a Digital Transformation of a Health Insurance Organisation - with the areas, types of artefacts and activities. From Enterprise Architecture, Business Cases, Organisational Change Management, Process Automation, Process Engineering etc.

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DIGITAL STRATEGY
As-Is Operations
As-Is EA
Assessments
Digital Readiness
Digital Marketing
IT
Products
Underwriting
Group Insurance
Retail Insurance
Customer Service
Call CentresInward
Facing
Claims
Cashless
Re-imbursement
Other Sub-verticals
Miscellaneous
Grievance
L&D Content
Development
Process
Product Evaluation
Enterprise
CRM Product
Management
System
Re-Imagination Approach
Transformation Scope
Recommended EA
Cloud Migration Strategy
IT
KM / IM Strategy
People / HR Strategy
Communications, Change
Management Strategy
Digital Marketing
Vendor Evaluation Strategy
Procurement Strategy
Transformed Organization
Use Cases (People, Process,
Technology)
Change Requests, Bugs
Process Automation Feasibility Scores
Governance, Business KPIs
Automation
Digital Transformation Roadmaps
Transition Plans
Use Cases
Implementation
Train the Trainers
Risk Management Plan
Integration
Management Plan
Implementation Schedule
Change Management
Program Schedule
Sales Enablement
Stakeholder
Management
Operational Optimization
Fundamentals
Governance, Analytics
Digital Marketing
IT Transformation
LMS
DX STRATEGY | Artefact Blueprint – Health Insurance
Strategy is not one document, but a conglomeration of thoughts, ideas and plans at multiple planes for multiple purposes
Knowledge
Management
System
Business Case, ROI