The document discusses the importance of usability and transparency for end users to prevent interruptions and gain high acceptance. It also mentions management through a central set of policies. A link is provided to request a copy.

4. Usability and transparency to the end
users is critical to prevent interruptions
to business processes and achieve high
levels of user acceptance

6. Centrally managed and controlled
by a single set of policies.

7. Click here to request a copy
http://goo.gl/L4XJPO