:LUHG IRU /LIH RU:LUHG IRU /LIH RU
D 3ULVRQHU RI WKH 'LJLWDO $JH "D 3ULVRQHU RI WKH 'LJLWDO $JH "
0DUN &DWKFDUW0DUN DWKFDUW
7HFKQLFDO 6WDII 0HPEHU DQG 3ULQFLSDO RQVXOWDQW7HFKQLFDO 6WDII 0HPEHU DQG 3ULQFLSDO RQVXOWDQW
1HZ 7HFKQRORJ ,%0 (XURSH 0LGGOH (DVW DQG $IULFD1HZ 7HFKQRORJ ,%0 (XURSH 0LGGOH (DVW DQG $IULFD
KWWSZZZLEPFRPVFRUQHUKWWSZZZLEPFRPVFRUQHU
‹ 0DUN DWKFDUW 0D ‹ 0DUN DWKFDUW 0D
0HDQLQJ %HKDYLRU0HDQLQJ %HKDYLRU
DQG 3HUFHSWLRQDQG 3HUFHSWLRQ
([SHULHQFH OHDGV WR SHUFHSWLRQ([SHULHQFH OHDGV WR SHUFHSWLRQ
2XU SHUFHSWLRQV DIIHFW HYHUWKLQJ ZH GR2XU SHUFHSWLRQV DIIHFW HYHUWKLQJ ZH GR
:LQH DJHV:LQH DJHV
:KDW KDSSHQV WR RXU SHUFHSWLRQV :KDW KDSSHQV WR RXU SHUFHSWLRQV
.H 7UHQGV.H 7UHQGV
6KDSLQJ RXU IXWXUH6KDSLQJ RXU IXWXUH
7HFKQRORJ7HFKQRORJ
/HJDF/HJDF
WKH 1HW *HQHUDWLRQWKH 1HW *HQHUDWLRQ
'HPRJUDSKLFV'HPRJUDSKLFV
6RFLDO6RFLDO
(GXFDWLRQ(GXFDWLRQ
*RYHUQPHQW*RYHUQPHQW
(FRQRPLF(FRQRPLF
6KDSLQJ RXU )XWXUH 6KDSLQJ RXU )XWXUH
 3HUYDVLYH RPSXWLQJ3HUYDVLYH RPSXWLQJ
(PEHGGHG GHYLFHV FRQQHFWHG WR WKH 1HW(PEHGGHG GHYLFHV FRQQHFWHG WR WKH 1HW
KRRVH DQG 0RYHKRRVH DQG 0RYH
 1HW6RXUFLQJ $SSOLFDWLRQ 6HUYLFH 3URYLGHUV
1HW6RXUFLQJ $SSOLFDWLRQ 6HUYLFH 3URYLGHUV
RPSRQHQW 7UDQVDFWLRQV RYHU WKH 1HWRPSRQHQW 7UDQVDFWLRQV RYHU WKH 1HW
5HWKLQN DQG 5HDUFKLWHFW VVWHPV5HWKLQN DQG 5HDUFKLWHFW VVWHPV
 1HZ 9HUWLFDOVJOREDOLVDWLRQ
1HZ 9HUWLFDOVJOREDOLVDWLRQ
%UHDNRXW RI JHRJUDSK RIIHU [LQGXVWU DSSV%UHDNRXW RI JHRJUDSK RIIHU [LQGXVWU DSSV
3URSDJDWH QDUURZ WR ZLGH 6SHFLDOL]H EURDG DSSV3URSDJDWH QDUURZ WR ZLGH 6SHFLDOL]H EURDG DSSV
6KDSLQJ RXU )XWXUH 6KDSLQJ RXU )XWXUH
 2SHQ 6RXUFH2SHQ 6RXUFH
5HOHDVH NH DSSV  $GDSWDWLRQ LV DV JRRG DV DGRSWLRQ5HOHDVH NH DSSV  $GDSWDWLRQ LV DV JRRG DV DGRSWLRQ
RXOG EH D VHD FKDQJHRXOG EH D VHD FKDQJH
 (OHFWURQLF 6RIWZDUH 'LVWULEXWLRQ(OHFWURQLF 6RIWZDUH 'LVWULEXWLRQ
+LJK VSHHG ,QWHUQHW+LJK VSHHG ,QWHUQHW
7UDGLWLRQDO UHWDLOHUV DW ULVN7UDGLWLRQDO UHWDLOHUV DW ULVN
RUSRUDWHV ILUVW FXVWRPHUV IROORZRUSRUDWHV ILUVW FXVWRPHUV IROORZ
7HFKQRORJ 7HFKQRORJ
$PD]RQFRP$PD]RQFRP
0LOG DWWDFN VWLOO UHVXOWV LQ ERRNV0LOG DWWDFN VWLOO UHVXOWV LQ ERRNV
,QVXUDQFH ,QGXVWU,QVXUDQFH ,QGXVWU
2QOLQH QRZ VRIWZDUH DJHQWV WRPRUURZ2QOLQH QRZ VRIWZDUH DJHQWV WRPRUURZ
1HZ 0HGLD1HZ 0HGLD
(QG RI EURDGFDVW WHFKQRORJ (QG RI EURDGFDVW WHFKQRORJ 
0RYH WR WKH 1HW 0RYH WR WKH 1HW 
6LJQLILFDQW LPSDFW RQ HYHUWKLQJ RQ SHUFHSWLRQV6LJQLILFDQW LPSDFW RQ HYHUWKLQJ RQ SHUFHSWLRQV
5,2 03 3ODHU  6PDOO VWHS5,2 03 3ODHU  6PDOO VWHS
0RELOH RPSXWLQJ 0RELOH RPSXWLQJ
7LHU ]HUR
GHYLFHV7LHU ]HUR
GHYLFHV
'LVWULEXWHG ZRUNVSDFH'LVWULEXWHG ZRUNVSDFH
 RI EXGJHW WR  LQ QH[W HDUV *DUWQHU  RI EXGJHW WR  LQ QH[W HDUV *DUWQHU 
:HDUDEOH 3:HDUDEOH 3
6SHHFKYRLFH LQSXW6SHHFKYRLFH LQSXW
80768076
4XDOLW RI IL[HG OLQH 8VHV UDGLR WHFKQRORJ4XDOLW RI IL[HG OLQH 8VHV UDGLR WHFKQRORJ
%URDGFDVW 'LJLWDO 79  6PDOO VWHSV%URDGFDVW 'LJLWDO 79  6PDOO VWHSV
3HUVRQDO /LIH YV %XVLQHVV /LIH3HUVRQDO /LIH YV %XVLQHVV /LIH
3HUYDVLYH RPSXWLQJ 3HUYDVLYH RPSXWLQJ
%LOOLRQV RI GHYLFHV WULJJHULQJ WULOOLRQV RI%LOOLRQV RI GHYLFHV WULJJHULQJ WULOOLRQV RI
WUDQVDFWLRQV  (FRQRPLVW PDJD]LQHWUDQVDFWLRQV  (FRQRPLVW PDJD]LQH
66
RQYHUJHQFH RPSXWHUV RQVXPHURQYHUJHQFH RPSXWHUV RQVXPHU
(OHFWURQLFV RQWHQW DQG 6HUYLFHV(OHFWURQLFV RQWHQW DQG 6HUYLFHV
:HDUDEOH 3 0LFURGULYH 1DQR':HDUDEOH 3 0LFURGULYH 1DQR'
0LFURHOHFWURPHFKQLFDO 6VWHPV 4XDQWXP0LFURHOHFWURPHFKQLFDO 6VWHPV 4XDQWXP
RPSXWLQJRPSXWLQJ
*HQHUDO 0RWRUV )ULJLGDLUH 3KLOOLSV (OHFWURQLFV*HQHUDO 0RWRUV )ULJLGDLUH 3KLOOLSV (OHFWURQLFV
3HUYDVLYH RPSXWLQJ 3HUYDVLYH RPSXWLQJ
0DLQIUDPH RPSXWLQJ
0DLQIUDPH7HUPLQDOV
3HUVRQDO RPSXWLQJ
6HUYHUOLHQW
1HWZRUN RPSXWLQJ
:HE %URZVHU  1HWZRUN RPSXWHU  7KLQ OLHQW
:HE 6HUYHU
$SS 6HUYHU'% 6HUYHU
3HUYDVLYH RPSXWLQJ
:HE 6HUYHU
'% 6HUYHU$SS 6HUYHU
6PDUW
0RELOH
'LJLWDO
6HWWRS ER[
1HWZRUNHG
YHKLFOH
3HUVRQDO
'LJLWDO $VVW
7KLQ OLHQW
6FUHHQ
3KRQH
(PEHGGHG
'HYLFH
,QWHOOLJHQW
$JHQW
-DYD ;0/
/HJDF 6VWHPV /HJDF 6VWHPV
$ YDOXDEOH LQIOXHQFH RQ WKH IXWXUH$ YDOXDEOH LQIOXHQFH RQ WKH IXWXUH
(QDEOHU IRU SHUYDVLYH FRPSXWLQJ(QDEOHU IRU SHUYDVLYH FRPSXWLQJ
8. %DQNV8. %DQNV
$70$70ÍÍ%DQN %UDQFKHV%DQN %UDQFKHVÍÍ6XSHUPDUNHWV6XSHUPDUNHWVÍÍDVK %DFNDVK %DFN

 N EUDQFKHV 
 N
 N EUDQFKHV 
 N
 $70V QRZKHUH QHDU EUDQFKHV $70V QRZKHUH QHDU EUDQFKHV
1HZ KDQQHOV WR PDUNHW1HZ KDQQHOV WR PDUNHW
9LWDO WR VXUYLYDO9LWDO WR VXUYLYDO
1HZ %DQNV1HZ %DQNV
KDQJLQJ WKH ZD ZH OLYHKDQJLQJ WKH ZD ZH OLYH
1RW MXVW DERXW SURJUDPPLQJ VNLOOV1RW MXVW DERXW SURJUDPPLQJ VNLOOV
6RFLDO LQWHUDFWLRQ6RFLDO LQWHUDFWLRQ
3HUFHSWLRQ3HUFHSWLRQ
/HDUQLQJ LV/HDUQLQJ LV
RQYHUVDWLRQRQYHUVDWLRQ
%RG /DQJXDJH%RG /DQJXDJH
(H FRQWDFW(H FRQWDFW
 /HJDF 6NLOOV /HJDF 6NLOOV
The bald guy is from a generation who doThe bald guy is from a generation who do
business face to face...business face to face...
Are we to be replaced by socialAre we to be replaced by social
incompetents and intelligent agents whoincompetents and intelligent agents who
give good e-mail ?give good e-mail ?
... Legacy Skills... Legacy Skills
7KH QHZ JHQHUDWLRQV7KH QHZ JHQHUDWLRQV
%DE ERRPHUV%DE ERRPHUV
%DE EXVW%DE EXVW
%DE ERRP HFKR%DE ERRP HFKR
7KH 1HW *HQHUDWLRQ7KH 1HW *HQHUDWLRQ
7KH 1HW *HQHUDWLRQ7KH 1HW *HQHUDWLRQ
%HVW LQIRUPHG PRVW DFWLYH%HVW LQIRUPHG PRVW DFWLYH
JHQHUDWLRQ HYHUJHQHUDWLRQ HYHU
 WKH 1HW *HQHUDWLRQ WKH 1HW *HQHUDWLRQ
3UHVV DQ NH3UHVV DQ NH
'R RX KDYH :LQGRZV 'R RX KDYH :LQGRZV 
.QRZ ZKDW D PRXVH LV .QRZ ZKDW D PRXVH LV 
+DYH RX VHQW D FRS RI RXU GLVNHWWH +DYH RX VHQW D FRS RI RXU GLVNHWWH 
%RRPHUV DUH D JHQHUDWLRQ IDPLOLDU ZLWK 79 5HPRWHV%RRPHUV DUH D JHQHUDWLRQ IDPLOLDU ZLWK 79 5HPRWHV
IRRW SHGGOHV DQG SKRWRFRSLHUV  0HDQLQJ %HKDYLRU DQGIRRW SHGGOHV DQG SKRWRFRSLHUV  0HDQLQJ %HKDYLRU DQG
SHUFHSWLRQSHUFHSWLRQ
/HIW EHKLQG E WHFKQRORJ /HIW EHKLQG E WHFKQRORJ 
$VN QRW KRZ LW ZRUNV EXW KRZ WR XVH LW$VN QRW KRZ LW ZRUNV EXW KRZ WR XVH LW
 WKH 1HW *HQHUDWLRQ WKH 1HW *HQHUDWLRQ

Digital prisoner

  • 1.
    :LUHG IRU /LIHRU:LUHG IRU /LIH RU D 3ULVRQHU RI WKH 'LJLWDO $JH "D 3ULVRQHU RI WKH 'LJLWDO $JH " 0DUN &DWKFDUW0DUN DWKFDUW 7HFKQLFDO 6WDII 0HPEHU DQG 3ULQFLSDO RQVXOWDQW7HFKQLFDO 6WDII 0HPEHU DQG 3ULQFLSDO RQVXOWDQW 1HZ 7HFKQRORJ ,%0 (XURSH 0LGGOH (DVW DQG $IULFD1HZ 7HFKQRORJ ,%0 (XURSH 0LGGOH (DVW DQG $IULFD KWWSZZZLEPFRPVFRUQHUKWWSZZZLEPFRPVFRUQHU ‹ 0DUN DWKFDUW 0D ‹ 0DUN DWKFDUW 0D
  • 2.
    0HDQLQJ %HKDYLRU0HDQLQJ %HKDYLRU DQG3HUFHSWLRQDQG 3HUFHSWLRQ ([SHULHQFH OHDGV WR SHUFHSWLRQ([SHULHQFH OHDGV WR SHUFHSWLRQ 2XU SHUFHSWLRQV DIIHFW HYHUWKLQJ ZH GR2XU SHUFHSWLRQV DIIHFW HYHUWKLQJ ZH GR :LQH DJHV:LQH DJHV :KDW KDSSHQV WR RXU SHUFHSWLRQV :KDW KDSSHQV WR RXU SHUFHSWLRQV
  • 3.
    .H 7UHQGV.H 7UHQGV 6KDSLQJRXU IXWXUH6KDSLQJ RXU IXWXUH 7HFKQRORJ7HFKQRORJ /HJDF/HJDF WKH 1HW *HQHUDWLRQWKH 1HW *HQHUDWLRQ 'HPRJUDSKLFV'HPRJUDSKLFV 6RFLDO6RFLDO (GXFDWLRQ(GXFDWLRQ *RYHUQPHQW*RYHUQPHQW (FRQRPLF(FRQRPLF
  • 4.
    6KDSLQJ RXU )XWXUH6KDSLQJ RXU )XWXUH 3HUYDVLYH RPSXWLQJ3HUYDVLYH RPSXWLQJ (PEHGGHG GHYLFHV FRQQHFWHG WR WKH 1HW(PEHGGHG GHYLFHV FRQQHFWHG WR WKH 1HW KRRVH DQG 0RYHKRRVH DQG 0RYH 1HW6RXUFLQJ $SSOLFDWLRQ 6HUYLFH 3URYLGHUV
  • 5.
  • 6.
    RPSRQHQW 7UDQVDFWLRQV RYHUWKH 1HWRPSRQHQW 7UDQVDFWLRQV RYHU WKH 1HW 5HWKLQN DQG 5HDUFKLWHFW VVWHPV5HWKLQN DQG 5HDUFKLWHFW VVWHPV 1HZ 9HUWLFDOVJOREDOLVDWLRQ
  • 7.
  • 8.
    %UHDNRXW RI JHRJUDSKRIIHU [LQGXVWU DSSV%UHDNRXW RI JHRJUDSK RIIHU [LQGXVWU DSSV 3URSDJDWH QDUURZ WR ZLGH 6SHFLDOL]H EURDG DSSV3URSDJDWH QDUURZ WR ZLGH 6SHFLDOL]H EURDG DSSV
  • 9.
    6KDSLQJ RXU )XWXUH6KDSLQJ RXU )XWXUH 2SHQ 6RXUFH2SHQ 6RXUFH 5HOHDVH NH DSSV $GDSWDWLRQ LV DV JRRG DV DGRSWLRQ5HOHDVH NH DSSV $GDSWDWLRQ LV DV JRRG DV DGRSWLRQ RXOG EH D VHD FKDQJHRXOG EH D VHD FKDQJH (OHFWURQLF 6RIWZDUH 'LVWULEXWLRQ(OHFWURQLF 6RIWZDUH 'LVWULEXWLRQ +LJK VSHHG ,QWHUQHW+LJK VSHHG ,QWHUQHW 7UDGLWLRQDO UHWDLOHUV DW ULVN7UDGLWLRQDO UHWDLOHUV DW ULVN RUSRUDWHV ILUVW FXVWRPHUV IROORZRUSRUDWHV ILUVW FXVWRPHUV IROORZ
  • 10.
    7HFKQRORJ 7HFKQRORJ $PD]RQFRP$PD]RQFRP 0LOG DWWDFNVWLOO UHVXOWV LQ ERRNV0LOG DWWDFN VWLOO UHVXOWV LQ ERRNV ,QVXUDQFH ,QGXVWU,QVXUDQFH ,QGXVWU 2QOLQH QRZ VRIWZDUH DJHQWV WRPRUURZ2QOLQH QRZ VRIWZDUH DJHQWV WRPRUURZ 1HZ 0HGLD1HZ 0HGLD (QG RI EURDGFDVW WHFKQRORJ (QG RI EURDGFDVW WHFKQRORJ 0RYH WR WKH 1HW 0RYH WR WKH 1HW 6LJQLILFDQW LPSDFW RQ HYHUWKLQJ RQ SHUFHSWLRQV6LJQLILFDQW LPSDFW RQ HYHUWKLQJ RQ SHUFHSWLRQV 5,2 03 3ODHU 6PDOO VWHS5,2 03 3ODHU 6PDOO VWHS
  • 11.
    0RELOH RPSXWLQJ 0RELOHRPSXWLQJ 7LHU ]HUR
  • 12.
  • 13.
    GHYLFHV 'LVWULEXWHG ZRUNVSDFH'LVWULEXWHG ZRUNVSDFH RI EXGJHW WR LQ QH[W HDUV *DUWQHU RI EXGJHW WR LQ QH[W HDUV *DUWQHU :HDUDEOH 3:HDUDEOH 3 6SHHFKYRLFH LQSXW6SHHFKYRLFH LQSXW 80768076 4XDOLW RI IL[HG OLQH 8VHV UDGLR WHFKQRORJ4XDOLW RI IL[HG OLQH 8VHV UDGLR WHFKQRORJ %URDGFDVW 'LJLWDO 79 6PDOO VWHSV%URDGFDVW 'LJLWDO 79 6PDOO VWHSV 3HUVRQDO /LIH YV %XVLQHVV /LIH3HUVRQDO /LIH YV %XVLQHVV /LIH
  • 14.
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
  • 15.
    3HUYDVLYH RPSXWLQJ 3HUYDVLYHRPSXWLQJ 0DLQIUDPH RPSXWLQJ 0DLQIUDPH7HUPLQDOV 3HUVRQDO RPSXWLQJ 6HUYHUOLHQW 1HWZRUN RPSXWLQJ :HE %URZVHU 1HWZRUN RPSXWHU 7KLQ OLHQW :HE 6HUYHU $SS 6HUYHU'% 6HUYHU 3HUYDVLYH RPSXWLQJ :HE 6HUYHU '% 6HUYHU$SS 6HUYHU 6PDUW 0RELOH 'LJLWDO 6HWWRS ER[ 1HWZRUNHG YHKLFOH 3HUVRQDO 'LJLWDO $VVW 7KLQ OLHQW 6FUHHQ 3KRQH (PEHGGHG 'HYLFH ,QWHOOLJHQW $JHQW -DYD ;0/
  • 16.
    /HJDF 6VWHPV /HJDF6VWHPV $ YDOXDEOH LQIOXHQFH RQ WKH IXWXUH$ YDOXDEOH LQIOXHQFH RQ WKH IXWXUH (QDEOHU IRU SHUYDVLYH FRPSXWLQJ(QDEOHU IRU SHUYDVLYH FRPSXWLQJ 8. %DQNV8. %DQNV $70$70ÍÍ%DQN %UDQFKHV%DQN %UDQFKHVÍÍ6XSHUPDUNHWV6XSHUPDUNHWVÍÍDVK %DFNDVK %DFN N EUDQFKHV N N EUDQFKHV N $70V QRZKHUH QHDU EUDQFKHV $70V QRZKHUH QHDU EUDQFKHV 1HZ KDQQHOV WR PDUNHW1HZ KDQQHOV WR PDUNHW 9LWDO WR VXUYLYDO9LWDO WR VXUYLYDO 1HZ %DQNV1HZ %DQNV KDQJLQJ WKH ZD ZH OLYHKDQJLQJ WKH ZD ZH OLYH
  • 17.
    1RW MXVW DERXWSURJUDPPLQJ VNLOOV1RW MXVW DERXW SURJUDPPLQJ VNLOOV 6RFLDO LQWHUDFWLRQ6RFLDO LQWHUDFWLRQ 3HUFHSWLRQ3HUFHSWLRQ /HDUQLQJ LV/HDUQLQJ LV RQYHUVDWLRQRQYHUVDWLRQ %RG /DQJXDJH%RG /DQJXDJH (H FRQWDFW(H FRQWDFW /HJDF 6NLOOV /HJDF 6NLOOV
  • 18.
    The bald guyis from a generation who doThe bald guy is from a generation who do business face to face...business face to face... Are we to be replaced by socialAre we to be replaced by social incompetents and intelligent agents whoincompetents and intelligent agents who give good e-mail ?give good e-mail ? ... Legacy Skills... Legacy Skills
  • 19.
    7KH QHZ JHQHUDWLRQV7KHQHZ JHQHUDWLRQV %DE ERRPHUV%DE ERRPHUV
  • 20.
  • 21.
  • 22.
    7KH 1HW *HQHUDWLRQ7KH1HW *HQHUDWLRQ 7KH 1HW *HQHUDWLRQ7KH 1HW *HQHUDWLRQ %HVW LQIRUPHG PRVW DFWLYH%HVW LQIRUPHG PRVW DFWLYH JHQHUDWLRQ HYHUJHQHUDWLRQ HYHU WKH 1HW *HQHUDWLRQ WKH 1HW *HQHUDWLRQ
  • 23.
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