This document discusses digital participation in Scotland and the UK. It notes that 1.3 million people in Scotland and 21% in the UK lack basic online skills. Certain demographics like those without qualifications, disabled individuals, and retirees have particularly low rates of digital participation. Both the Scottish and UK governments have ambitions to increase digital participation and make public services digital by default. The document outlines some specific government digital exemplars and initiatives to promote digital inclusion through the third sector and opportunities like learning materials and events. It emphasizes the importance of ensuring informed choices online and continuing offline options.

1. Sally Dyson
Digital participation

2. “Promoting excellence through
multi channel communications
enabling everyone to make
informed life choices”

3. 1.3m people
not online in
Scotland

4. 30%Lack basic online skills
UK = 21%
BBC Media Literacy, Ipsos

6. UK / Oxford Internet Institute
No qualifications
60%
Disabled
50%
Retired
55%

7. “Our ambition is for Scotland
to be a world-leading
digital nation by 2020”
Scottish Government

8. 10 years ago
Didn’t exist
Facebook
Twitter
Instagram
YouTube
Dropbox
WhatsApp

9. 20 years ago
Didn’t exist

12. Back to the future

13. Waking up in a world
that doesn’t sleep

14. 2013 =
672,985,183
2003 =
40,912,332
1993 =
130
Websites Growing out of all
proportion?

15. Year
Internet
Users
Users per
Website
1993
14,161,570
108,935
2003
778,555,680
16
2013
2,756,198,420
4

16. Digital first
Mobile first

17. Digital by Default
8 Departments
25 Exemplars
Electoral Registration
Apprenticeship Applications
Redundancy Payments
Patent Renewals
Land Registry
Student Finance
Waste Carrier Registration

18. • Rural Support – Common Agricultural Policy
• View driving record
• Personalised registrations
• Vehicle management
• PAYE for employees
• Digital self-assessment
• Personal Tax Account
• Agent online self serve
• Registered Traveller
• Passports
• Visas
• Civil Claims
• Employment tribunal fee payment
• Prison visit booking
• Lasting power of attorney

19. • Claim Carer’s Allowance
• Claim Personal Independence
Payment
• Universal Credit

20. Digital by default
https://www.gov.uk/government/publications/digital-efficiency-report
Telephone
Post
Face-to-face
£
x20
£
x30
£
x50

21. Old Wives Tales
Put some brandy on
your baby's gums.

22. Old Wives Tales
Put some brandy
on your baby's
gums.
A risky remedy.
Even a very small amount of alcohol can be toxic to a baby.

23. “… enabling everyone to make
informed life choices”
Ensuring people online know which are trusted
websites
Continuing to provide an ‘off-line’ service
Increasingly complex cases

24. Increase
digital
participation
throughout
Scotland
Build
digital
capability in
the third
sector
SCVO Digital Participation team

25. • Upcoming Opportunities
• National movement – Let’s get on
• Digital Participation Charter
• Challenge Fund
• Database of learning opportunities
• Access to online learning materials
• Support for third sector organisations
• DigiScotFest2014 – June 16th

27. @scvotweet
@sallyld
scvo.org.uk/digital