The document is a digital maturity report that analyzes a company's current digital maturity by evaluating four domains - customer, activities, organization, and technology. It provides detailed scores for each domain and factor to assess the company's digital transformation progress. The report compares the company's scores to industry averages and defines four maturity levels - conservative, pioneer, explorer, and leader - to classify the company's digital maturity.

1. Digital Maturity Report
x
Marwan Soumson
October 2022

2. BUSINESS
RELATIONSHIP
Discover your needs
and offer the best
contribution to
business
IT TEAM AND
OPERATIONS
Evolve the IT team’s talent
and improve the
governance model for a
more efficient service
TECHNOLOGY
SELECTION
Choose the right
technology solution and
the optimal project and
supplier
Your Needs
Penteo Insights
Up-to-date IT Trends and
knowledge through Market
Reports and Networking
Meetings
Penteo Training
Specific training focused on
the CIO and IT Team to
acquire capabilities and
skills
Penteo Advisory
Ad hoc Advisory according
to customer needs (Digital
Strategy, IT and sourcing,
solution benchmarking…)
Solutions and Services
KNOWLEDGE
Knowledge of the local
market, demand IT
priorities, and vendors
capabilities
RESEARCH
+300 analysis y
+3.000 interviews.
Vision and ananlyis of
IT Trends
INDEPENDENCE
Independent and
unbiased technology
Advice for decision
making
Our Strengths
+200
clients
Mid-Market
& SME
Public and
Private
Sector
Penteo, an independent
digital analyst, leads one of
the largest communities of
digital leaders in Spain for
30 years
Your partner in
digital decision
making

3. P e n t e o S t r a t e g i c I T
A s e s s m e n t F r a m e w o r k
In Penteo, we help our clients to
define their digital strategy.
Starting with the maturity assessment to
identify the current situation, we can
then generate a Digital Transformation
Plan (DIGIT) tailored to their needs.
Analysis is made by:
Business Units Domains → Factors →
Indicators
DIGITAL MATURITY REPORT

4. DIGITAL MATURITY REPORT
This report analyzes the current digital maturity situation of your company. Different indicators are analyzed and positioned globally in relation to the
degree of development your company has achieved.
Penteo believes the digital company as one which uses information technologies to be more competitive through four main objectives:
• Relate more and better with customers
• Reduce production costs
• Respond more quickly to changes
• Have technologies that adapt to business needs
To conduct this analysis, Penteo evaluates four domains of digitalization, considering each of factor and its indicators related, examining all the aspects in
which a company has to interact within its digital processes. Digitalization is not only about marketing and social networks, it has an impact on all areas of the
company. Having, therefore, a digital strategy, means knowing what to do in all the domains while considering the whole scope of the company:

5. DIGITAL MATURITY REPORT
DOMAIN
FACTOR
>=4,4
3,5 a 4,4
2,6 a 3,5
1,7 a 2,6
<=1,7
• Global score for each domain is presented, including the digital maturity
achieved by the company.
• Detailed score for each factor is also presented

6. Sector Customer Activities Organization Technology
PUBLIC ADMINISTRATION 2,2 2,8 2,8 3,0
SERVICES / CONSULTANCY 4,1 4,2 4,5 4,1
AUTOMOTIVE / TRANSPORTATION 2,0 2,7 2,7 3,5
BANKING & INSURANCE 2,1 3,2 3,0 3,2
ENGINEERING & INFRASTRUCTURES 1,9 2,5 2,7 3,4
NGO 3,6 3,2 3,4 3,6
CHEMICAL / PHARMA / HEALTH 1,9 2,7 2,9 3,0
FMCG 3,3 2,9 3,0 3,3
TELECOMMUNICATIONS 3,8 4,0 4,4 4,2
AVERAGE 2,7 3,0 3,1 3,4

7. 2,9
2,3
3,3
3,4
3,1
3,2
3,4 3,4
2,8
3,0
3,2 3,2
3,5
3,6
3,9
4,0
3,3
3,5
3,7
3,9
2,7
3,0
3,1
3,4
2,0
2,1
2,2
2,3
2,4
2,5
2,6
2,7
2,8
2,9
3,0
3,1
3,2
3,3
3,4
3,5
3,6
3,7
3,8
3,9
4,0
Customer Activities Organization Technology
EDTX 2019 EDTX 2020 EDTX 2021 MY-1 EDTX 2021 MY-2 EDTX 2022 Average by Sector

8. 0,00 1,00 2,00 3,00 4,00 5,00
3,09
3,38
3,53
0,00 1,00 2,00 3,00 4,00 5,00
3,09
3,38
3,53
0,00 1,00 2,00 3,00 4,00 5,00
3,09
3,38
3,53
0,00 1,00 2,00 3,00 4,00 5,00

9. Conservative: Companies which are in early phases
of Digital Transformation in most of all domains. They
have not made an effort to acquire a Digital
Transformation vision in their business.
Leader: Companies with high score in all four
domains. They have obtained value from the Digital
Transformation, investing in Innovation with a clear
strategy.
Pioneer: Companies which have achieved a positive
score in most of all four domains. They have started
their Digital Transformation Journey regarding their
Clients, Organization, Activities and Infrastructure
technology.
Explorer: Companies which have started exploring
with digital Transformation initiatives in some of the
digital domains defined. However, they lack a Digital
Strategy Plan defined, without a central common
governance.
Maturity Level Description
3,31
3,32
3,74
4,11